- Description
- Service managing patient inquiries, feedback and complaints
- facilitates resolution of patient and family concerns
- proactively supports the identification, analysis and mitigation of potential risks for patients
- provides expertise, support and guidance through review of adverse events and critical incidents
- promotes and practices evidence-based decision-making
- team made up of professionals from various health care backgrounds with a wide range of skills and expertise
- respect, compassion and fairness
- Eligibility
- No restrictions
- Application Process
- Call, mail, or online
- Documents Required
- No documents required
- Office
- 613-798-5555 ext 13377
- Fax
- 613-761-5469
- Web Site
- http://www.ottawahospital.on.ca/en/patients-visitors/patient-relations/
- Languages
- English, French, French - Designated Agency under the French Language Services Act
- Fees
- None
- Topic(s)
- Social Media
- Agency Information
- View Agency Profile
- Copyright
- Community Navigation of Eastern Ontario / Navigation communautaire de l’Est ontarien
- Last Updated On
- January 23, 2026
- Last Verified On
- January 23, 2026
- Location
- Ottawa
- Accessibility
- Not Applicable
- Hours of Operation
- Mon-Fri 8 am-4 pmMon8:00 am to 4:00 pmTue8:00 am to 4:00 pmWed8:00 am to 4:00 pmThu8:00 am to 4:00 pmFri8:00 am to 4:00 pm
- Service Area(s)
- Frontenac County
- Hastings County
- Lanark County
- Leeds and Grenville United Counties
- Lennox and Addington County
- Ottawa
- Prescott and Russell United Counties
- Prince Edward County
- Renfrew County
- Stormont, Dundas and Glengarry United Counties
