- Description
Parent and Family programs - Offers information on resources for parents and children in the region (includes information on Early years Centres and children with disabilities)
Service and Benefit Finder Tool
Toronto Long Term Care and Adult Services - Programs and Services related to Long Term Care, adult day services, respite care, seniors health and wellness
Emergency utility assistance and emergency utility assistance for rental units
Hardship fund - for low income residents who are not receiving social assistance, assistance includes some health servicesHealth Support - access to support includes
- funeral expenses
- eyeglasses
- dental services
- medication
- medical supplies and devices
Newcomer Services Kiosks - access to settlement workers, and other services that are free and confidential
FUN Guide - Search for, register, wishlist, or access information regarding recreation programs in Toronto
Grants, Incentives and Rebates
2023/24 Winter services plan for people experiencing homelessness- Eligibility
- Toronto residents, businesses and visitors Some programs and services may have specific eligibility requirements; see website for details
- Application Process
- Call 3-1-1 free of charge -- regular phone and cell phone air time charges apply
Make the Right Call; know when to call 311 CLICK HERE
3-1-1 live online chat, and text or email update options now available
3-1-1 mobile app now available free for iOS and Android devices
Service requests may be made and tracked online -- see website for details - Documents Required
- Contact for information
- Office
- 3-1-1 - General Inquiry within city limits
- Office
- 416-392-2489 (416-392-CITY) - Outside City Limits
- TTY
- 7-1-1
- Web Site
- http://www.toronto.ca/home/311-toronto-at-your-service/
- [email protected]
- Mailing Address
- Toronto City Hall, 100 Queen St W
Toronto, ON, M5H 2N2
Canada - Languages
- English, Other - telephone interpretation service available for access to services
- Fees
- Contact for details
- Topic(s)
- Social Media
- Agency Information
- View Agency Profile
- Copyright
- Findhelp Information Services
- Last Updated On
- January 29, 2026
- Last Verified On
- November 18, 2025
- Address
- Toronto City Hall, 100 Queen St W
Toronto, ON, M5H 2N2
Cross streets: Bay St and Queen St W
Open in Google Maps - Accessibility
- Designated parking at entrance in underground parking lot, with ramp to entrance ; wheelchair accessible automatic main entrance ; easy access to elevator ; elevator with braille and voice/tone features ; barrier-free washroom including door and stall ; dedicated accessible washroom with all features ; wheelchair accessible washrooms on upper floors, assistance needed with door
- Hours of Operation
- Hours vary by service
- Service Area(s)
- Greater Toronto Area
