Toronto Seniors Helpline

Seniors Helpline


Description

Services for seniors 65 years and older and those caring for them

  • supportive and crisis counselling for seniors, older adults and those caring for seniors
  • phone risk assessments, crisis de-escalation and triage to COSS (Crisis Outreach Service for Seniors - see separate listing) and behaviour supports when needed
  • crisis service in-person, through COSS, if necessary

Information and referral for support services in the community including:

  • adult day programs for frail seniors or those with dementias, case management, congregate dining, crisis support, foot care, home assistance, hospice care, meals on wheels, medical escort, nursing, respite care for caregiver relief, security checks, shopping assistance, social contact, transportation, etc.

A partnership between Toronto WoodGreen Community Services, Ontario Health at Home and Les Centres d'Accueil Heritage

Eligibility
Seniors who need crisis support, referrals to community supports or behaviour supports; seniors living in the community, their families, caregivers, care providers, and health care stakeholders
Application Process
Call
Documents Required
No documents required
Toll Free
1-877-621-2077
Office
416-217-2077
Fax
416-217-3816
Web Site
https://torontoseniorshelpline.ca
Email
[email protected]
Mailing Address
c/o WoodGreen Community Services, 815 Danforth Ave
1st Fl
Toronto, ON, M4J 1L2
Canada
Languages
English, French, Interpretive Services - for other languages
Contact
Rochelle McAlister, Senior Manager, Seniors Mental Health and Addictions
Email: [email protected]
Phone: 416-405-5136
Fees
None
Topic(s)
Agency Information
View Agency Profile
Copyright
Findhelp Information Services
Last Updated On
December 15, 2025
Last Verified On
September 18, 2025
Address
Toronto
Toronto, ON
Open in Google Maps
Accessibility
Not Applicable
Hours of Operation
Mon
9:00 am to 8:00 pm
Tue
9:00 am to 8:00 pm
Wed
9:00 am to 8:00 pm
Thu
9:00 am to 8:00 pm
Fri
9:00 am to 8:00 pm
Sat
10:00 am to 6:00 pm
Sun
10:00 am to 6:00 pm
Mon-Fri 9 am-8 pm; Sat-Sun, statutory holidays 10 am-6 pm
Service Area(s)
Greater Toronto Area