Community Development Council Durham

Orientation Program

Search Agency Service

Description

Guidance and information about settlement and orientation to immigrants and refugees information and referrals regarding, but not limited to:

  • immigration, employment, social assistance, transportation, and legal services
  • childcare and health care
  • language classes
  • housing - Landlord-tenant issues, support services
  • education - finding and enrolling in schools, digital literacy and other training programs, and credential assessment
  • supportive counselling, problem solving
  • financial supports, benefits, and applications
  • mental health settlement supports
  • employment supports
  • legal supports
  • living needs/essentials and referrals, examples: food/furniture banks, clothing/household item donations

Assistance and guidance, such as, but not limited to:

  • filling out government forms
  • commissioner of oaths for original documents
  • affidavits, travel consents, and letters of invitation assistance
  • applying for various types of ID such as OHIP, Driver's Licence
  • setting appointments, such as for doctors, court, government agencies
  • understanding documents and referrals to translation services
Eligibility
Permanent Residents, Convention Refugees, and Live-in Caregivers
Application Process
Call to make appointment; walk-in services limited
Documents Required
Immigration identification
Office
1-877-761-1155 - Welcome Centre Communication Centre
Fax
905-686-4157
Web Site
https://www.cdcd.org/programs/orientation
Email
[email protected]
Mailing Address
458 Fairall St
Unit 4
Ajax, ON, L1S 1R6
Canada
Languages
Arabic, Dari, English, Farsi, Hindi, Pashto, Persian, Punjabi, Sindhi, Spanish, Tamil, Urdu, Other languages available through over the phone interpretation
Contact
Dilenia Teaz, Team Lead, Welcome Centre and Immigrant Services, Ajax
Email: [email protected]
Phone: 647-925-8929
Manager, Welcome Centre and Immigrant Services, Ajax
Wosen Yitna Beyene
Email: [email protected]
Phone: 647-925-8929
Fees
None
Topic(s)
Social Media
Agency Information
View Agency Profile
Copyright
Information Durham
Last Updated On
April 11, 2026
Last Verified On
July 23, 2024
Address
458 Fairall St, Unit 4
Ajax, ON, L1S 1R6
Cross street: Westney Rd and Fairall St
Open in Google Maps
Accessibility
Fully Accessible
Hours of Operation
Mon
8:30 am to 8:00 pm
Tue
8:30 am to 8:00 pm
Wed
8:30 am to 8:00 pm
Thu
8:30 am to 8:00 pm
Fri
8:30 am to 4:30 pm
September-June: Mon-Thu 8:30 am-8 pm, Fri 8:30 am-4:30 pm, occasional Sat
July-August: Mon-Fri 8:30 am-4:30 pm
Service Area(s)
Durham Region