- Description
Guidance and information about settlement and orientation to immigrants and refugees
Information and referrals regarding:- immigration, employment, social assistance, transportation, and legal services
- childcare and health care
- language classes
- housing - Landlord-tenant issues, support services
- education - finding and enrolling in schools, digital literacy and other training programs, and credential assessment
- supportive counselling, problem solving
Assistance and guidance on:
- filling out government forms
- commissioner of oaths for original documents
- affidavits, travel consents, and letters of invitation assistance
- applying for various types of ID such as OHIP, Driver's Licence
- setting appointments, such as for doctors, court, government agencies
- understanding documents and referrals to translation services
- Eligibility
- Open to newcomers, visitors, students, work permit holders, landed immigrants, live-in caregivers, Canadian citizens, convention refugees and refugee claimants, permanent residents ; other clients are also welcome
- Application Process
- Call Welcome Centre Communication Centre at 1-877-761-1155 to make an appointment
For language specific lines at the Communication Centre, go to https://welcomecentre.ca/contact-us
For settlement services offered through multiple satellite offices throughout Durham Region, please call CDCD at 905-686-2661 ext 200 - Documents Required
- Immigration identification
- Office
- 1-877-761-1155 - Toll Free
- Fax
- 905-686-4157
- TTY
- 1-866-746-3696
- Web Site
- https://www.cdcd.org/programs/newcomer-support-program
- [email protected]
- Mailing Address
- 458 Fairall St
Unit 4
Ajax, ON, L1S 1R6
Canada - Languages
- English, Punjabi, Swahili, Tamil, Urdu, Amharic, Other - Interpreters available, contact office
- Contact
- Dilenia Teaz, Team Lead, Welcome Centre and Settlement Services, Ajax
Email: [email protected]
Phone: 647-925-8929 - Manager, Welcome Centre and Immigrant Services, Ajax
- Wosen Yitna Beyene
Email: [email protected] - Fees
- None
- Topic(s)
- Social Media
- Agency Information
- View Agency Profile
- Copyright
- Information Durham
- Last Updated On
- April 11, 2026
- Last Verified On
- July 18, 2024
- Address
- 458 Fairall St, Unit 4
Ajax, ON, L1S 1R6
Cross street: Westney Rd and Fairall St
Open in Google Maps - Accessibility
- Fully Accessible
- Hours of Operation
- September-June: Mon-Thu 8:30 am-8 pm, Fri 8:30 am-4:30 pm, occasional SatMon8:30 am to 8:00 pmTue8:30 am to 8:00 pmWed8:30 am to 8:00 pmThu8:30 am to 8:00 pmFri8:30 am to 4:30 pm
July-August: Mon-Fri 8:30 am-4:30 pm - Service Area(s)
- Durham Region
