Durham (Region of). Social Services Department

Family Services


Description

Community Counselling

  • intake, assessment, referral
  • short-term individual, couple, family and group counselling
  • professional counselling for a variety of mild to moderate issues including:
    • substance abuse, problem gambling, other addictions
    • anxiety, depression
    • grief and loss
    • anger and emotion management
    • personal stress, self-esteem
    • communication, couple and family conflict, extended family issues
    • separation and divorce, blended family issues
    • abuse and violence, sexual assault and abuse, trauma
    • job stress, workplace violence and conflict
    • school problems
    • balancing work and family life
    • caring for elderly parents

Service is offered in-person at various locations throughout Durham Region, or remotely by phone or video

Partner Assault Response (PAR) (see separate listing)

  • mandated structured group program for men and women who have been found and/or pled guilty to domestic violence

Employee Assistance
Available for people whose employers contract with Family Services to provide employee assistance services and supports as part of their employee benefits program

  • intake, assessment and referral
  • counselling for employees and their family members
  • critical incident counselling and support services
  • organizational support and wellness seminars for employee groups

Adult Protective Services (APS) (see separate listing)

  • assessment, information and referral
  • service coordination and system navigation
  • case management
  • advocacy and supportive counseling for adults with a developmental disability

Support Services for Male Survivors of Sexual Abuse

Offers support services and short-term counselling to help survivors deal with the impact of abuse and to develop improved coping strategies

  • partner agency of Support Services for Male Survivors of Sexual Abuse - Central

Primary Care Outreach Program (PCOP)

Primary care paramedic and social worker offering basic health care services and assessment, counselling and referrals to those who are unhoused and may be struggling with mental health and/or addiction challenges

Mental Health Outreach Program (MHOP)

Mobile team of social workers offering outreach counselling and psychotherapy to those who are unhoused or recently/precariously housed and may be struggling with mental health and/or addiction challenges.

Older Adult Safety Advisor (OASA)

Works to help improve the safety and well-being of older adults who are experiencing and/or at risk of abuse or other harm, including supports:

  • advocacy
  • referrals and service navigation
  • education
Eligibility
Residency Requirement: Live, work, or own property in Durham Region Support Services for Male Survivors of Sexual Abuse: Individuals 16 years and older who identify as male or non-binary, and have experienced historical sexual abuse or who are a victim of recent sexual assault
  • must be an Ontario resident
  • families of the survivor may also be eligible for service
Application Process
Call for more information or complete the Counselling Request Form
Documents Required
Contact for more information
Office
3-1-1
Toll Free
1-888-721-0622 - Family Services / Intake
Web Site
http://www.durham.ca
Mailing Address
PO Box 623, 605 Rossland Rd E
Whitby, ON, L1N 6A3
Canada
Languages
English, Other - Interpreting services available
Fees
Fees for counseling/psychotherapy, and Partner Assault Response are determined on a sliding scale based on household income

Fees for other programs including Support Services for Male Survivors of Sexual Abuse: None
Topic(s)
Agency Information
View Agency Profile
Copyright
Information Durham
Last Updated On
April 16, 2026
Last Verified On
October 14, 2025
Address
605 Rossland Rd E
Whitby, ON, L1N 6A3
Cross street: Garden St and Rossland Rd
Open in Google Maps
Accessibility
Fully Accessible
Hours of Operation
Mon
9:00 am to 5:00 pm
Tue
9:00 am to 5:00 pm
Wed
9:00 am to 5:00 pm
Thu
9:00 am to 5:00 pm
Fri
9:00 am to 5:00 pm
Intake Mon-Fri 9 am-5 pm
Service Area(s)
Durham Region