Building Multicultural Communities

Open for in-person, virtual, telephone and email services Monday-Friday 9 am-5 pm; no appointment needed


Neighbourhood multi-service agency

Pathways to Settlement - client-centred program to facilitate newcomers' integration and participation in Canadian society

Information and Awareness Services - helps newcomers settle including information and orientation on issues such as

• immigration, health, education and housing
• translation and interpretation
• form filling
• referrals to government and community resources ; monthly information seminars
• supportive counselling for individuals and families

Navigating the Canadian Labour Market (NCLM) - assists newcomers and internationally trained professionals become employable in Canada, create an effective job search plan and learn about employer expectations

• provides needs assessment and customized action plan on career planning
• facilitates workshops on Canadian workplace culture, resume writing, interview skills, pre-employment training and networking events
• one-on-one job search coaching and mentoring
• post-program follow-up and support, and job leads
• access to computers, printers, telephones, fax machines, photocopiers, Internet

New Beginnings-Settlement and Employment Program (NB) - supports immigrants, refugees and citizens in their settlement and adaptation process to help newcomers and citizens to be fully engaged in Canadian life, and to maximize the benefits of their contribution into Canadian society.

Community Connections in School - in partnership with Peel District School Board, the Dufferin-Peel Catholic District School Board, and Immigration, Refugees and Citizenship Canada (IRCC) facilitates the adaptation of newly-arrived newcomers to school and community life by providing support services typically needed by newcomers in their first year in Canada, focusing on information, orientation, advocacy, referral and access to services

Community Connections in Library - in partnership with Brampton Library and IRCC; programs include group information sessions including workshops for seniors and English conversation circles

Volunteer Management Program - offers volunteer opportunities to newcomers, seniors and youth; bilingual/multilingual volunteers are assets as they help clients with language barriers; volunteering will provide opportunities to:

• job-shadow and learn about the Canadian work environment
• work with clients in a settlement based environment learning about the process of the initial intake and assessment
• assist with prepping and facilitation, job search and resume writing
• learn about completing Service Canada and Service Ontario forms for clients
• organize and assist in fundraisers and other events

Enriching Lives - mental health and addictions' initiative providing culturally sensitive care to community members to overcome systemic barriers and stigma surrounding mental health and addictions One-on-one counselling, group sessions and specialized workshops are given.

Crisis Counselling - provides support and guidance during a crisis working on achieving stability, increasing empowerment and safety of community members via one-on-one and group sessions

Breakthrough Intervention Program (funded by Ministry of the Solicitor General)

Targets young adults 18-39 in Peel Region who are directly or indirectly involved in crimes related to guns, gangs and human trafficking, addressing:

• exposure to family/friends involved in gangs
• early onset of delinquent behaviours; substance use
• lack of meaningful job opportunities; academic failure
• lack of social and economic opportunities

• Emergency / Crisis - In-Person Crisis Services
• Employment / Training - Newcomer Employment Programs
• Mental Health / Addictions - In-Person Crisis Services
• Newcomers - Immigration / Sponsorship
• Newcomers - Interpretation / Translation
• Newcomers - Newcomer Employment Programs
• Newcomers - Refugees
• Newcomers - Settlement Services