Durham Youth Services

Outreach Services

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Description

Outreach services for youth facing a housing crisis; home visits, and meeting at local venues are generally offered as options dependent on the nature of the service and client circumstances

Housing First for Youth (HF4Y)

  • core assistance is providing housing support with no preconditions, ensuring the youth have a voice and are heard, access to income and education, life skills training, as well as building a network of natural supports
  • help chronically homeless youth that may be experiencing complex mental health and/or addiction issues
  • HF4Y workers will work with youth to transition to independence and well-being

Transitional Support Program

  • operates from a housing-first philosophy, supporting youth in the transitional housing programs
  • provides case management and life skills lessons to support youth in learning how to live independently
  • caseworker will support youth to assist them to move from a place of in-crisis to stability through wrap-around support (e.g., connecting with employment support, mental health and/or addiction support, etc.)

Rapid Rehousing Program

  • providing rapid housing support to youth who enter into the shelter, Joanne's House, through a housing-focused model
  • support youth in attending viewing, providing advocacy, and assisting with stabilization through wrap-around case management support

Shelter Diversion

  • youth homelessness prevention program
  • supporting youth to find a safe alternative to the shelter system (e.g., returning/remaining home, with extended family, friends, etc.)
  • providing referrals for additional supportive services as needed

Family Reconnect Program

  • youth homelessness prevention program
  • youth that are at-risk of experiencing a housing disruption due to family challenges have the opportunity to work with a counsellor who will help them remain at home when advisable and in school
  • family mediation and reconnection to keep the youth safely at home

Housing Support Program (Community or In-School)

  • rapid rehousing support for youth experiencing homelessness, helping youth to secure independent/supportive housing as quickly and safely as possible
  • operates from a housing-first philosophy
  • provides eviction prevention
  • working within schools to support youth in their housing crisis while remaining attached to the education system
Eligibility
Youth 16-24 years old, who are at risk of or experiencing homelessness
Application Process
Contact office for details on the application process, dependent on the nature of the service
Some services require referral through the Region's By-Name List which requires a screening and intake process
Documents Required
May vary; contact for information
Toll Free
1-844-239-9477
Office
905-239-9477 - Accepts collect calls
Crisis
1-855-310-COPE (2673) - TTY 1-866-323-7785
TTY
1-866-323-7785
Web Site
http://www.durhamyouth.com
Email
[email protected]
Mailing Address
Joanna Panayiotous
82 Kings Crescent
Ajax, ON, L1S 2M6
Canada
Languages
English
Contact
Alba Moreno-Russell, Community Outreach Supervisor
Email: [email protected]
Director of Housing and Outreach Services
Candice Correa
Email: [email protected]
Fees
Free
Topic(s)
Social Media
Agency Information
View Agency Profile
Last Updated On
February 6, 2026
Last Verified On
October 24, 2025
Address
82 Kings Cres
Ajax, ON, L1S 2M6
Cross street: Harwood Ave and Bayly St
Open in Google Maps
Accessibility
Unknown; contact for information
Hours of Operation
Mon
8:30 am to 4:30 pm
Tue
8:30 am to 4:30 pm
Wed
8:30 am to 4:30 pm
Thu
8:30 am to 4:30 pm
Fri
8:30 am to 4:30 pm
Mon-Fri 8:30 am-4:30 pm
Evening appointments available depending on service
Service Area(s)
Durham Region