North York Women's Shelter

Shelter and Transitional Support Services

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Description

Violence Against Women (VAW) and Gender-Based Violence (GBV) Emergency Shelter

  • 40-bed, trauma-informed emergency shelter providing safe, confidential accommodation
  • pet friendly; on-site kennel available for dogs and cats
  • 24/7 crisis intervention and emotional support
  • individual and group counselling
  • referrals, advocacy, and court accompaniment
  • personalized safety planning and service coordination
  • housing supports
  • children's programming
  • community education and outreach
  • transitional support services
    • assistance finding permanent affordable housing
    • help accessing subsidized childcare and local schools
    • school registration support
    • educational workshops, recreational activities, and outings
    • follow-up services for continued safety and well-being
Eligibility
Women, 2-Spirit, trans and non-binary individuals and their children experiencing violence
Residency Requirements: Greater Toronto Area
Application Process
Shelter Services: Call Assaulted Women's Helpline 416-863-0511 or call the NYWS at 416-638-7335 ext 101
For program information call 416-638-7335 ext 103
Documents Required
Preferred documents, if available: Government issued photo identification, identification for children, proof of residency
Survivors will not be denied service due to lack of identification; If documents are missing or unavailable due to emergency circumstances, staff will assist survivors in accessing replacement identification and completing required forms
Toll Free
1-866-863-0511 - Assaulted Women's Helpline
Office
416-638-7335 - General Information
Crisis
416-863-0511 - Assaulted Women's Helpline
Fax
416-638-9557
TTY
1-866-863-7868 - Assaulted Women's Helpline
Web Site
https://nyws.ca
Email
[email protected]
Mailing Address
Toronto
Toronto, ON
Canada
Languages
Arabic, Bengali, Cree, English, French, German, Hindi, Hungarian, Italian, Portuguese, Punjabi, Somali, Spanish, Swahili, Urdu, Interpretation services available for most languages, Fanti, Caribbean dialects (Jamaican Creole English)
Contact
Jhoanel Lucero Ruiz, Manager, Programs and Services
Email: [email protected]
Phone: 416-638-7335 ext 103
Fees
None
Topic(s)
Social Media
Agency Information
View Agency Profile
Copyright
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Last Updated On
January 29, 2026
Last Verified On
October 27, 2025
Address
Toronto
Toronto, ON
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Accessibility
Wheelchair accessible main entrance; Accessible unit with bedroom and ensuite bathroom
Hours of Operation
Open 24/7
Shelter Mon-Sun 24 hours; administration Mon-Fri 9 am-5 pm
Service Area(s)
  • Durham Region
  • Greater Toronto Area
  • Halton Region
  • Peel Region
  • York Region
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