Canada. Immigration, Refugees and Citizenship Canada, Greater Toronto Area

Citizenship and Immigration Centre, Etobicoke office

Search Search Results Agency Service
Description

Information, application forms and assistance on citizenship and immigration programs, including Permanent Resident Card

Administers Interim Federal Health Program (IFHP): ensures health services for refugees, protected persons and refugee claimants not yet covered by provincial health care

Medical service providers that already accept IFHP:
ifhp-pfsi.medavie.bluecross.ca/en/search-ifhp-providers

Report suspected citizenship fraud: call the Client Support Centre and follow the options, or email [email protected]

Report suspicious immigration activity: call the Canada Border Services Agency Border Watch Toll-free Line at 1-888-502-9060

Human trafficking hotline: 1-833-900-1010

Refugee claims: forms available on website and may be submitted online

For any application, appointments may be offered at:

  • 325 Milner Ave, Suite 200, Scarborough
  • 3085 Glen Erin Drive, Mississauga
  • 5343 Dundas St W, Ste 105, Etobicoke

COVID19 Travel considerations affecting immigration and refugees:
www.canada.ca/en/immigration-refugees-citizenship/services/coronavirus-covid19.html

Eligibility
No restrictions
Application Process
  • no walk-in service
  • call, email or visit website for application kits and instructions
  • completed forms should be mailed to the address listed on the kit which will vary by program
  • status of filed application available via website
Documents Required
Contact for information
Office
1-888-242-2100 - Client Support Centre - Toll Free (within Canada)
TTY to Voice
7-1-1
Voice to TTY
1-800-855-0511
TTY
1-800-855-1155
Web Site
https://www.cic.gc.ca
Mailing Address
5343 Dundas St W
Suite 105
Toronto, ON, M9B 6K5
Canada
Languages
English, French
Fees
Vary for different services; online payment available for some services
Social Media
Agency Information
View Agency Profile
Copyright
Findhelp Information Services
Last Updated On
November 28, 2025
Last Verified On
September 19, 2025
Address
5343 Dundas St W, Suite 105
Toronto, ON, M9B 6K5
Open in Google Maps
Accessibility
Not Applicable
Hours of Operation
Mon
8:00 am to 4:00 pm
Tue
8:00 am to 4:00 pm
Wed
8:00 am to 4:00 pm
Thu
8:00 am to 4:00 pm
Fri
8:00 am to 4:00 pm
Call Centre hours: Mon-Fri 8 am-4 pm
Automated information line and to check application status Mon-Sun 24 hours
Service Area(s)
  • Durham Region
  • Greater Toronto Area
  • Halton Region
  • Peel Region
  • York Region
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