Haldimand-Norfolk REACH

Child and Youth Crisis Service - Child Clinical Services


Description
Crisis intervention service for anyone who is feeling that some mental health support for children and youth up to the age of 18 would be useful in a situation that they are struggling with
  • provides telephone and/or face-to-face support for children, youth who may be experiencing a mental health crisis, and their families
  • crisis is self-defined by the caller
  • provides ongoing crisis follow-up, including connecting children, youth and families to other helpful community resources
Eligibility
Available to any child or youth, under the age of 18 who resides in Haldimand or Norfolk counties. Anyone who is concerned about the mental health of a child or youth may also call the crisis service for assistance
Application Process
Call
  • no referral required
Documents Required
No documents required
Office
1-866-327-3224
Crisis
9-8-8 - After Hours
Web Site
https://www.hnreach.on.ca/services/children-youth-families/mental-health-services-0-to-18/crisis-service-for-children-youth-families/
Email
[email protected]
Mailing Address
101A Nanticoke Creek Pkwy
Townsend, ON, N0A 1S0
Canada
Languages
English, Interpretive Services - arranged if needed
Contact
Brooke Hass, Supervisor
Email: [email protected]
Phone: 519-587-2441 ext 377
Manager
Sylvia Shekalo
Email: [email protected]
Phone: 519-587-2441 ext 330
Fees
None
Topic(s)
Social Media
Agency Information
View Agency Profile
Copyright
Contact Brant
Last Updated On
March 25, 2026
Last Verified On
January 16, 2026
Address
101A Nanticoke Creek Pkwy
Norfolk, ON, N0A 1S0
Cross street: Reg Rd 74 and Hwy 3; main office location
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Accessibility
Fully Accessible
Hours of Operation
Open 24/7
Mon-Sun 24 hours
  • service provided Mon-Fri 8:30 am-4 pm * for after-hours calls, the answering service will link callers to 9-8-8 Suicide Crisis Helpline for immediate crisis response. Caller information will be forwarded to the Child and Youth Crisis Service for follow-up support the next business day
Service Area(s)
  • Haldimand County
  • Norfolk County