- Description
- Door to door shared-ride service for individuals unable to use conventional public transit for all or part of their trip due to a physical or functional disability in York Region
- connecting services to other transit zones are available
- Eligibility
- Individuals unable to use conventional public transit due to a physical or functional disability for all or part of their trip
Considered on a case-by-case basis, applicants must have at least one of the following limitations:
- unable to walk a distance of 175 metres / 575 feet
- cognitive disabilities impacting functional or physical ability to use conventional transit, including emotional disabilities, brain injury, intellectual or learning disabilities
- experiencing sensory motor area conditions, such as Parkinson's disease
- legally blind and have undergone travel training
- Application Process
- Complete the mobility on-request Paratransit Application Package online or call 1-866-744-1119 to a request hard copy Registration Forms to be completed and signed by the applicant and a health care professional Registrants receive personal numbered registration card
- Documents Required
- Contact for information
- Toll Free
- 1-866-668-3978
- Office
- 905-762-2100
- Office
- 1-866-744-1119
- Toll Free
- 1-877-660-7587 - Traveller's Hotline
- Toll Free
- 1-877-464-9675 ext. 76005 - After-hours line
- Fax
- 905-762-2110
- TTY
- 711
- Web Site
- https://www.yrt.ca/en/schedules-and-maps/mobility-on-request.aspx
- [email protected]
- Mailing Address
- 55 Orlando Ave
Richmond Hill, ON, L4B 0B4
Canada - Languages
- English, Interpretive services available by calling Access York at 1-877-464-9675
- Fees
- Service - Fare prices available online
There is no registration fee - Topic(s)
- Social Media
- Agency Information
- View Agency Profile
- Copyright
- Findhelp Information Services
- Last Updated On
- November 24, 2025
- Last Verified On
- November 24, 2025
- Address
- 55 Orlando Ave
Richmond Hill, ON, L4B 0B4
Cross street: Leslie St and Orlando Ave
Open in Google Maps - Accessibility
- Fully Accessible ; Contact for specific details of accessibility
- Hours of Operation
- Contact Centre: Mon-Fri 7 am-7 pm, Sat-Sun 8:30-4:30 pmMon7:00 am to 7:00 pmTue7:00 am to 7:00 pmWed7:00 am to 7:00 pmThu7:00 am to 7:00 pmFri7:00 am to 7:00 pmSat8:30 am to 4:30 pmSun8:30 am to 4:30 pm
- Service Area(s)
- York Region
