Halton. Halton Region Public Health

Emergency Information Vial Program / Wallet Cards

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Description

The program was developed to provide paramedics with the most up to date pertinent medical information.

  • responders can then assess and apply the most appropriate care and drug treatment as quickly as possible increasing the patient's chances of a more positive outcome
  • in an emergency if you are unable to communicate, with this Vial Program, the paramedics can gather vital medical information that could potentially save a life

The program is easy to follow:

  • a clear plastic vial with a white easy snap cap is marked with a fluorescent orange label with the three universal symbols for 9-1-1 (medical, fire & police)
  • complete the Emergency Information form
  • Note: Have your doctor, pharmacist, or relative help you complete the form if needed, and make sure it is kept up-to-date
  • place the completed Emergency Information form into the vial and place it in the refrigerator in one of the door shelves
  • the vial contains two additional fluorescent orange labels, one to stick on the front door of your house, and the other to stick on you refrigerator door

As an extension to the vial program, Emergency Information Wallet cards have been developed in the same model as the Emergency Vial Information forms, to provide emergency responders with critical medical information when you are not at home.

These wallet cards can also be placed into clear luggage tags and attached to:

  • a child's car seat
  • school back pack
  • camping gear
  • worn on a lanyard for runners or by participants in other sports like hockey, baseball, golf, tennis
Eligibility

No restrictions

Application Process
  • vials are available from the Paramedic Services headquarters on Bronte Rd between the hours of 8:30 am-4:30 pm Mon-Fri or call ahead to arrange pick up 
  • the Emergency Information form to be placed in emergency vial can be completed on the website
  • the Emergency Information wallet card can also be found on the website
Phone
Mon-Sun 24 hours 905-825-6000 or call 3-1-1
Toll Free
1-866-442-5866
Office
Mon-Sun 24 hours 905-825-6000 or call 3-1-1
Fax
905-825-9061
TTY
905-827-9833
Web Site
www.halton.ca/for-residents/paramedic-services/paramedic-services-community-programs#emergency-info
Email
[email protected]
Mailing Address
1179 Bronte Rd
Oakville, ON, L6M 4G3
Canada
Languages
English; Other - Pictorial instructions
Contact
Sarah Francom, Deputy Chief/Mgr Program Development & QI
Chief/Director of Paramedic Services
Greg Sage
Fees
None
Social Media
Agency Information
View Agency Profile
Copyright
Halton Information Providers
Last Updated On
March 22, 2026
Last Verified On
October 9, 2025
Address
Woodlands Operation Centre 1179 Bronte Rd
Oakville, ON, L6M 4G3
Cross Street: Bronte Rd and North Service Rd W
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Accessibility
Fully Accessible
Hours of Operation

Office Mon-Fri 8:30 am-4:30 pm

Service Area(s)
Halton Region