- Description
The program was developed to provide paramedics with the most up to date pertinent medical information.
- responders can then assess and apply the most appropriate care and drug treatment as quickly as possible increasing the patient's chances of a more positive outcome
- in an emergency if you are unable to communicate, with this Vial Program, the paramedics can gather vital medical information that could potentially save a life
The program is easy to follow:
- a clear plastic vial with a white easy snap cap is marked with a fluorescent orange label with the three universal symbols for 9-1-1 (medical, fire & police)
- complete the Emergency Information form
- Note: Have your doctor, pharmacist, or relative help you complete the form if needed, and make sure it is kept up-to-date
- place the completed Emergency Information form into the vial and place it in the refrigerator in one of the door shelves
- the vial contains two additional fluorescent orange labels, one to stick on the front door of your house, and the other to stick on you refrigerator door
As an extension to the vial program, Emergency Information Wallet cards have been developed in the same model as the Emergency Vial Information forms, to provide emergency responders with critical medical information when you are not at home.
These wallet cards can also be placed into clear luggage tags and attached to:- a child's car seat
- school back pack
- camping gear
- worn on a lanyard for runners or by participants in other sports like hockey, baseball, golf, tennis
- Eligibility
No restrictions
- Application Process
- vials are available from the Paramedic Services headquarters on Bronte Rd between the hours of 8:30 am-4:30 pm Mon-Fri or call ahead to arrange pick up
- the Emergency Information form to be placed in emergency vial can be completed on the website
- the Emergency Information wallet card can also be found on the website
- Phone
- Mon-Sun 24 hours 905-825-6000 or call 3-1-1
- Toll Free
- 1-866-442-5866
- Office
- Mon-Sun 24 hours 905-825-6000 or call 3-1-1
- Fax
- 905-825-9061
- TTY
- 905-827-9833
- Web Site
- www.halton.ca/for-residents/paramedic-services/paramedic-services-community-programs#emergency-info
- [email protected]
- Mailing Address
- 1179 Bronte Rd
Oakville, ON, L6M 4G3
Canada - Languages
- English; Other - Pictorial instructions
- Contact
- Sarah Francom, Deputy Chief/Mgr Program Development & QI
- Chief/Director of Paramedic Services
- Greg Sage
- Fees
- None
- Social Media
- Agency Information
- View Agency Profile
- Copyright
- Halton Information Providers
- Last Updated On
- March 22, 2026
- Last Verified On
- October 9, 2025
- Address
- Woodlands Operation Centre
1179 Bronte Rd
Oakville, ON, L6M 4G3
Cross Street: Bronte Rd and North Service Rd W
Open in Google Maps - Accessibility
- Fully Accessible
- Hours of Operation
Office Mon-Fri 8:30 am-4:30 pm
- Service Area(s)
- Halton Region

