- Description
- An impartial and confidential service designed to assist patients and families in the resolution of hospital related concerns, to receive information about hospital rules and policies and to share complimentary feedback about staff
- answer concerns regarding the care at Oakville Trafalgar Memorial Hospital (OTMH), Milton District Hospital (MDH) or Georgetown Hospital (GH)
- the service is available to all inpatients, outpatients, clinic patients, Emergency patients and the community
- Patient Relations Advisor is available and will listen to patients and family members and offer recommendations about the steps which can be taken in resolving their concerns * facilitate effective communication between the patient and their health care team
- Patients are suggested to share their feedback/concern first with a member of their care team * if a concern requires further attention, patient/caregiver can contact Patient Care Manager on the unit where they receive care
- Eligibility
- All inpatients, outpatients, clinic patients, Emergency patients of Oakville Trafalgar Memorial Hospital, Milton District Hospital or Georgetown Hospital and the community
Residency Requirements: Halton Region - Application Process
- Call or email for more information
- Phone
- 905-338-4138
- Crisis
- Call 911 in emergencies
- Toll Free
- To avoid long distance charges to a Halton Healthcare hospital, just dial local hospital number and request to be transferred - To avoid long distance charges to a Halton Healthcare hospital, just dial local hospital number and request to be transferred
- Office
- 905-338-4138
- Crisis
- Call 911 in emergencies
- Fax
- 905-338-4685
- Web Site
- www.haltonhealthcare.on.ca/patients/patient-relations
- [email protected]
- Mailing Address
- 3001 Hospital Gate
Oakville, ON, L6M 0L8
Canada - Languages
- English
- Contact
- Kelly Ingram, Patient Relations Advisor
- Patient Experience Advisor
- Cheryl Murphy
- Fees
- None
- Topic(s)
- Social Media
- Agency Information
- View Agency Profile
- Copyright
- Halton Information Providers
- Last Updated On
- March 22, 2026
- Last Verified On
- November 12, 2025
- Address
- 3001 Hospital Gate
Oakville, ON, L6M 0L8
Cross Street: Third Line and Dundas St W
Open in Google Maps - Accessibility
- Fully Accessible
- Hours of Operation
- Mon-Fri 9am-4pm
- Service Area(s)
- Halton Region
