Halton Regional Police Service

A service that provides easier access for deaf, deafened, hard of hearing, speech impaired and nonverbal community members to communicate with emergency services

• provides 9-1-1 call centres with the ability to converse with an individual during an emergency, using text messaging

To initiate this service, the indivudal must:

• have a compatible cell phone and active wireless subscription
• it is recommended that users contact their wireless provider to confirm their cell model is supported
• to register for Text With 9-1-1, contact your wireless service provider

To use this service:

• users will continue to call 9-1-1
• a text sent to the digits 9-1-1 will not be delivered to emergency services
• as the 9-1-1 operator answers the call normally, they will also receive a notification that this caller's phone is registered with the T9-1-1 service
• if no answer to the operator's voice question is received, the operator will then begin sending text messages to the registered phone
• for more information visit textwith911.ca

• must be part of the deaf, deafened, hard of hearing or speech impaired (DHHSI) community in Canada
• be registered for Text With 9-1-1 with a wireless service provider
• must have an eligible cell phone before being able to utilize this service (this includes the ability to send and receive text messages)
• information on cell phones that meet Text With 9-1-1 requirements are available on individual wireless service provider’s website

Contact your wireless service provider to register for service

613-233-4888

613-233-4888

Mon-Sun 24 hours