Recommended
Group wellness programs
Counsellor in the Classroom, kidshelpphone.ca/get-involved/are-you-an-educator-check-out-counsellor-in-the-classroom
Promotes discussion of mental health and wellness
- educator-led classroom activities for students in grades 4-12
- 45-minute phone or video call between class and KHP counsellor
Brighter Days: An Indigenous Wellness Program, kidshelpphone.ca/get-involved/brighter-days-an-indigenous-wellness-program
Culturally safe and engaging audio and video group sessions on mental health and wellness, including skills development, tools and resources
- pre-session video
- virtual conversation with KHP Indigenous Wellness Specialist
- package includes step-by-step booklet, resource materials and promotional gifts for youth participants
Peer-to-Peer Community, peertopeer.kidshelpphone.ca
Online peer-moderated community support forums for youth and young adults 12-26 years
Recommended
Telephone, text, and online counselling and support; for telephone counselling in English and French call 1-800-668-6868, also available in over 100 languages including Arabic, Dari, Mandarin, Pashto, Russian, and Ukrainian through interpreters
- telephone, text and online (live chat) counselling and emotional support, and information and referral on a wide range of topics; anonymous and confidential
- chat available through cell phone, laptop, tablet, and desktop computer
- Resources Around Me national searchable online database of community resource listings
Crisis Text Line open to all youth in crisis, available by texting 686868 (see separate listing)
Peer2Peer, (Peer-to-Peer Community), peertopeer.kidshelpphone.ca
Community support online forum for youth 12-26 years to share experiences, offer inspiration and ask questions; available in English and French; confidential
Recommended
Toronto, ON
Telephone Counselling, call 1-866-925-5454
- mental health and addiction information, professional counselling, and referral on a wide range of services on and off campus
Crisis Text Line, text GOOD2TALKON to 686868
- trained volunteer crisis responders provide listening and support; anonymous and confidential
Web Messaging, visit Good2Talk.ca/Ontario
- trained volunteer crisis responders provide confidential support through online chat
Kids Help Phone, Peer-to-Peer Community, see separate listing
Partnership of Kids Help Phone, ConnexOntario and Ontario 211 (see separate listings), and The Knowledge Institute on Child and Youth Mental Health and Addictions
For full directory of "How to" listings on different topics, see here
In an emergency call 9-1-1 for police, fire and/or ambulance
- for Emergency Shelters in Halton and surrounding area, see listing BTN4778
- for Child Abuse and Neglect Reporting, see listing BTN0483
- for Suspected Human Trafficking or Sexual Exploitation, see listing OAK9163
- for Emergency Food Sources, see these listings
____________________________________________________
This is a general overview of crisis & distress resources, serving Halton Region. All services are available 24/7 unless noted otherwise.
HALTON'S MAIN CRISIS & DISTRESS AGENCIES
988 Suicide Crisis Helpline
- call or text 9-8-8, or call 1-833-456-4566
- national telephone and text suicide prevention and support
- see listing, MET7492
ROCK (Reach Out Centre for Kids)
- 905-878-9785, 17 yrs & younger
- for children and youth in crisis, and caregivers/community members
- see listing, BTN4032
Halton COAST (Crisis Outreach and Support Team)
- 1-877-825-9011, 16 yrs & older
- telephone support and mobile intervention program for those who are in crisis and have a mental health concern
- see listing, MHH0509
Distress Centre Halton
- Oakville: 905-849-4541
- Burlington: 905-681-1488
- North Halton: 905-877-1211
- Hamilton: 905-561-5800
- see listing, MHH0488
ADDICTION & GAMBLING
ConnexOntario
- 1-866-531-2600 or text CONNEX to 247247
- online chat
- information about addiction, mental health and problem gambling resources
- see listing, LON6230
National Overdose Response Service
- 1-888-688-6677
- free anonymous overdose prevention hotline for Canadians
- see listing, IMP0274
CAREGIVERS
Hospice Palliative Helpline
- 905-667-1865
- helpline providing emotional support and end of life care planning
- see listing PEL1180
Ontario Caregiver Organization
- Toll free helpline 1-833-416-2273
- supports Ontario's caregivers by being the one point of contact for information about existing services and supports
- online chat
- peer and community support groups
- see listing, MET8105
CHILDREN & YOUNG ADULTS
One Stop Talk (available Mon-Fri 12 noon-8 pm & Sat 12 noon-4 pm)
- 1-855-416-8255
- connect directly with a counsellor through online chat, video and voice
- offers children, youth (under 18 yrs) and their families immediate access to free mental health support through single session counselling and ensures direct referral to additional service when needed
- see listing, MET1991
Kids Help Phone
- 1-800-668-6868 or text CONNECT to 686868
- online chat
- telephone, text, and online counselling and support
- ages 5-30
- see listing, MET6983
Good2Talk
- Counselling Line, 1-866-925-5454
- Crisis Text Line, text GOOD2TALKON to 686868
- for post-secondary school students
- mental health and addiction information, professional counselling, and referral on a wide range of services on and off campus
- see listing, MET2344
Naseeha
- 1-866-627-3342, helpline and text line
- telephone and live chat peer counselling and information
- open to all with focus on Muslim communities
- see listing, PEL1127
Black Youth Helpline (available Mon-Sun 9 am-10 pm)
- 1-833-294-8650
- 12 yrs and up
- open to all youth and their families
- culturally appropriate supports and services for Black youth and families
- see listing MET5611
FARMERS
Farmers Wellness Initiative
- 1-866-267-6255
- provides Ontario farmers, farm families, farm employees, and spouses & dependents of farm employees with free, unlimited mental health counselling, specific to the unique challenges that can be experienced by the agricultural community
- available in English, French and Spanish
- see listing, IMP0330
FIRST RESPONDERS, MILTARY & VETERANS
Boots on the Ground
- Toll free 1-833-677-2668
- peer support for first responders
- services offered to retired and serving police officers, firefighters, EMS, corrections officers, and nurses across the province
- able to provide in person peer support as needed
- see listing, OAK0181
Veteran Affairs Canada Assistance Service
- 1-800-268-7708, crisis line
- TTY 1-800-567-5803, crisis line
- 1-866-522-2122, general inquiries, Mon-Fri 8:30 am-4:30 pm
- crisis line and short-term problem solving with mental health professionals available to military members, Veterans, former RCMP members, and their family members & caregivers who have personal concerns that affect their well-being and/or work performance
- see listing, PEL1038
INDIGENOUS COMMUNITIES
Hope for Wellness Helpline
- 1-855-242-3310
- online chat
- a mental health helpline or online chat, for Indigenous peoples
- provides immediate, culturally relevant crisis counselling support
- see listing, IMP0326
TALK4HEALING
- Helpline and Text line: 1-855-554-4325
- online chat
- provides culturally appropriate counselling services to Indigenous women by Indigenous women, via telephone, text, or chat
- services in 14 Indigenous languages
- see listing, IMP0327
Indian Residential Schools Crisis Line
- 1-866-925-4419
- immediate and culturally appropriate counselling supports to former students who are experiencing distress
- see website
MULTICULTURAL
For You Telecare Family Service
- 416-241-5456, Korean
- 416-938-4673, English
- 416-999-1392, Text Help Line
- also available virtually and by email
- for individuals and families within, or related to, the Korean-Canadian community
- see listing, MET4876
Mandarin Hotline
- 289-800-8818, Mon-Sat 10 am-10 pm
- emotional support for a range of issues such as stress, anxiety, depression, health challenges, grief or bereavement, isolation, family conflict, unemployment, newcomer challenges
- support addresses language barriers and cultural stigma
- links to community and professional resources for individual and/or group support and treatment
- see listing MET7266
Nisa Helpline
- 1-888-315-6472, Mon-Sun 8 am-12 midnight
- confidential, anonymous and free helpline for Muslim women
- offers mental health support, peer-to-peer counselling, support in creating action plans, referrals, emotional and spiritual support and encouragement
- see listing IMP0101
SACHSS (South Asian Canadians Health and Social Services)
- 647-367-4452 or 416-863-0511
- support for emotional or mental health issues
- see listing, PEL2074
2SLGBTQIA+
LGBT YouthLine (available Sun to Fri, 4 pm-9:30 pm)
- Text 647-694-4275
- email: [email protected]
- online chat
- ages 13-29
- peer support by email, text and online chat
- information and referral, anonymous and confidential
- referral database of LGBTQ+ youth services
- see listing, MET7095
Toronto pflag (available Mon-Sun 9 am-9 pm)
- 416-406-6378
- peer support line for parents and families to share concerns on learning that one of their children or siblings is part of the 2SLGBTQIA+ community
- support for persons considering coming out to their families
- See listing MET3266
Trans Lifeline (available Mon-Fri 1 pm-9 pm)
- Toll free 1-877-330-6366
- helpline for trans people, run by trans people
- see listing, IMP0092
Interligne
- 1-888-505-1010, phone or text
- confidential information and support service for individuals that care about sexual orientation and gender identity issues
- service offered through telephone, text, chat, and email
- Acts of Homophobia Registry
- see listing, IMP0133
THREE-DIGIT HELPLINES SERVING HALTON
- 811 - Health Care Information & Service Navigation Assistance (Ontario Heath811)
- 711 - Telecommunications Relay Service (TRS, relay service, IP-relay)
- 611 - Telephone Service Provider
- 511 - Provincial Road Conditions & Tow Truck Services, in restricted Tow Zones (Ontario 511)
- 411 - Commercial & Residential Directory Assistance (YellowPages)
- 311 - Regional Services Intake & Information, Public & Family Health Information Line (Access Halton)
- 211 - Community Information, Resource & Service Navigation (Ontario 211)
For a larger list of resources available, visit General Crisis Intervention Hotlines or Distress Phone Lines
For full directory of "How to" listings on different topics, see here
In an emergency call 9-1-1 for police, fire and/or ambulance
- for Emergency Shelters in Halton and surrounding area, see listing BTN4778
- for 24/7 Crisis & Distress Services serving Halton, see listing BTN2466
- for Child Abuse and Neglect Reporting, see listing BTN0483
- for Suspected Human Trafficking or Sexual Exploitation, see listing OAK9163
______________________________________________________________________________________
This is a general overview of 24/7 Sexual Assault and Domestic/Family Violence crisis resources, serving Halton region
Assaulted Women's Helpline
- 1-866-863-0511, or text #SAFE (#7233)
- provincial telephone and online chat crisis counselling, emotional support, information and referrals to emergency shelters, legal information and community services, as well as culturally appropriate resources for women who have experienced abuse
- ages 16 and up
- see listing MET5691
EFry Hope and Help for Women
- 416-312-6938
- Female Mobile Support (FMS) for female youth 12-24 who have been involved, are still involved or at risk of sexual exploitation
- support and services including housing, life skills, counseling, medical care, mentoring and advocacy, and referrals to community resources
- see listing PEL0689
Fem'aide
- 1-877-336-2433 (1-877-FEMAIDE)
- a provincial telephone helpline for Francophone women dealing with violence
- crisis intervention, support and referral to community agencies
- see listing MET4619
Halton Womens Place
- South Halton crisis line, 905-332-7892
- North Halton crisis line, 905-878-8555
- Online Chat
- emergency shelter, crisis services and support to physically, sexually, financially and emotionally abused women and their dependent children
- see listing BTN2544
Nina's Place: Sexual Assault & Domestic Violence Care Centre
- 905-632-3737 ext 5708
- the regional sexual assault and domestic violence care centre of Halton that provides comprehensive, trauma-specific care and treatment
- See listing BTN4365
Ontario Network of Sexual Assault / Domestic Violence Treatment Centres
- 1-855-628-7238
- 24-hour telephone line available to assist victims/survivors and service providers with service navigation
- See listing MET1757
SAVIS (Sexual Assault and Violence Intervention Services)
- crisis line, 905-875-1555
- for all survivors of violence ages 16 and up
- free, confidential, non-judgmental, support and counselling services for all survivors of violence, as well as for the support people of survivors
- advocacy, support and accompaniment to Nina's Place, the police station and court
- see listing OAK2741
Seniors Safety Line
- 1-866-299-1011
- crisis and support line, includes emotional support, safety planning and information and referrals
- see listing MET5690
Support Services for Male Survivors of Sexual Abuse Program
- 1-866-887-0015
- multilingual support service for male survivors of sexual abuse, both recent and historical, and their family and friends
- Information and referral to community support services to meet long term needs including crisis and follow-up services
- see listing MET1911
Talk for Healing
- 1-855-554-4325
- culturally appropriate counselling services to Indigenous women by Indigenous women, via telephone, text, or online chat
- see listing IMP0327
Victim Support Line
- 1-888-579-2888
- multilingual Victim Support Line provides information and referrals for victims of crime, to supports and services that are available in their community
- chat online
- see listing MET5466
- Administration 905-332-1200
- North Shelter (Milton and Halton Hills) 905-878-8970
- South Shelter (Burlington and Oakville) 905-332-1593
For national online directory of shelters for women experiencing abuse, see sheltersafe.ca
Major Services:
- 24 hour crisis lines for abused women
- HWP Chat provides online support, Mon-Sun 24 hrs, from a trained Violence Against Women Counsellor
- safe shelter accommodation, food, and basic personal items for abused women and their dependent children
- individual and/or supportive group counselling at the shelter
- community agency information and referral when necessary
- court support for interim custody and restraining orders
- children's services
- emergency transportation to shelter, if necessary
- depart planning
- SafePet Program
- advocacy and public education around ending violence against women
- transitional housing - helps facilitate housing opportunities for women and children as they journey forward towards a life free from violence and abuse
- accepts donations of goods for those in the shelter and those moving from the shelter to permanent housing (see list of needs here)
Family Court Support Worker Program
Facilitates a victim's understanding of and passage through the familly court system.
Support provided includes:
- information on the family court process
- assistance in preparing for family court proceedings (documenting history of abuse, accessing Legal Aid)
- debriefing with clients following family court appearances
- referral to specialized services and supports in the community
- safety planning
- court accompaniment to proceedings when appropriate
Schools programs
- EngageMENt 'male ally' program is a conversation-based 4-week program led by a male facilitator that guides male students through discussion around popular and sports culture, through a gender lens, and discusses what 'healthy masculinity' means, wrapping up by planning an experiential or service learning initiative (participants may receive up to 15 volunteer hours toward their Community Involvement requirement)
You Must Report Child Abuse or Neglect
In Ontario, everyone, including members of the public and professionals, is required by law to report suspected child abuse or neglect
- The duty to report applies to any child who is, or appears to be, under 16 years old
- If you have reasonable grounds to suspect that a child may be in need of protection, you must report it right away
- You do not need proof, if you are concerned, it is okay to call
HOW TO REPORT
If a child is in immediate danger, call 911 right away
Report to Halton Children's Aid Society (CAS)
- 905-333-4441
- 24 hours a day, 7 days a week
If the situation is urgent and you cannot reach Children's Aid, contact Halton Regional Police Service
- 905-825-4777 ext. 8970
WHAT TO KNOW
- Reporting includes concerns about children who may be at risk of abuse or neglect in their own homes or elsewhere
- The Child, Youth and Family Services Act, 2017 (CYFSA) exists to help protect children and support their safety and well-being
- Reports can be made anonymously
- The "Reporting Child Abuse and Neglect: It's Your Duty" brochure explains the duty to report and answers common questions
- If you have questions about a specific situation, you can contact a Children's Aid Society or a lawyer
For full directory of "How to" listings on different topics, see here
If you witness or suspect someone is a victim of human trafficking or sexual exploitation, or if a victim comes to you, there are agencies in Halton Region that offer help and support services:
For all emergencies, please call 911
Reporting to Police
Halton Regional Police Service
- HRPS Drug and Human Trafficking Unit, non-emergency 905-825-4747 ext 5331 or email [email protected]
- 1-800-222-8477 (TIPS)
_________________________________________________________
Crisis Support & Counselling
Sexual Assault & Violence Intervention Services of Halton (SAVIS)
- 24/7 crisis line 905-875-1555
- Anti-Human Trafficking Services 905-825-3622
- 24/7 distress line Oakville 905-849-4541, Burlington 905-681-1488, North Halton 905-877-1211
COAST (Crisis Outreach and Support Team)
- 24/7 crisis line 1-877-825-9011
Canadian Human Trafficking Hotline
- 24/7 helpline 1-833-900-1010
_________________________________________________________
Peer Accompaniment or Mobile Support Workers
Sexual Assault & Violence Intervention Services of Halton (SAVIS)
- 905-825-3622 (after hours call crisis line 905-875-1555)
- 905-624-1755 (after hours call Female Mobile Support 905-459-1315 ext 250)
Restorations Second Stage Homes
- 905-962-7378
_________________________________________________________
Emergency Shelter and Practical Assistance
- 905-878-8555 (north Halton), 905-332-7892 (south Halton)
- call 3-1-1
- emergency shelter intake and referral to Salvation Army Halton Lighthouse Shelter (men) or Wesley Housing Services - Halton (women and families)
Halton Regional Police Service - Victim Services
- 905-825-4777 ext 5239
_________________________________________________________
Health Care Support (sexual assault or abuse) & Hospital Emergency Rooms
Nina's Place (located at Joseph Brant Hospital)
- 905-336-4116
- Halton Region's only sexual assault and domestic violence care centre
- 905-632-3737
Oakville Trafalgar Memorial Hospital
- 905-845-2571
- 905-878-2383
- 905-873-0111
_________________________________________________________
Support for people younger than 18 or dependents younger than 18
- 24/7 helpline 905-333-4441
Halton Regional Police Service - Child Abuse and Sexual Assault Bureau
- 24/7 non-emergency 905-825-4747 ext 8970
Internet Child Exploitation Counselling Program (ICE)
- 1-866-264-8900, Mon-Fri 8:30 am-12 noon, 1 pm-4:30 pm
- referrals to short-term counselling
905-878-2383 (Main switchboard) * 905-878-2383 ext 4637(for patient related inquiries)
Milton, ON, L9T 9K1
Time-limited service for individuals experiencing urgent mental health concerns who require crisis stabilization * team is staffed by psychiatrists and nurses
Oakville, ON, L6M 0L8
Services include:
- psychiatric assessment and treatment
- medication and symptom management
- case management, group and individual counselling
- education about symptoms and treatments
- relapse prevention planning and strategies
- collaboration and referral to community partners
- family/caretaker education and support
905-845-2571 (main switchboard) * 905-845-2571 ext 4637 (for patient related inquiries)
Oakville, ON, L6M 0L8
Time-limited service for individuals experiencing urgent mental health concerns who require crisis stabilization * team is staffed by psychiatrists and nurses
905-338-4123
Oakville, ON, L6M 0L8
Provides a comprehensive range of outpatient services to children, youth, adults, and seniors * referrals are screened and processed by one-Link
Outpatient services for adults:
- Adult Eating Disorders Program (multidisciplinary assessment to determine eligibility and short-term treatment for adults with mild to moderate eating disorder symptoms)
- Community Case Management (community-based case management services for individuals aged 18 years and over living in the Halton community with serious and persistent mental illness)
- Mental Health Day Program (six week group-based program meets daily and provides group and individual-based care with a focus on crisis management, symptom stabilization and skills development)
- Medication Clinic (offers medium-term, hospital level medication management for adults diagnosed with serious and persistent psychiatric illnesses)
- The Integrated Addiction Medicine Clinic (IAMC) provides individuals with rapid access to time-limited addiction care from any Halton Healthcare service including our three (3) Emergency Departments and all inpatient units * the clinic works in close partnership with Halton ADAPT
- Psychiatric Consultation (consultation, assessment and diagnosis by a psychiatrist for adults 18 years and over)
- Psychotherapy Services (individual and group therapy for individuals experiencing depression and anxiety disorders)
- The Phoenix Early Intervention in Psychosis Program (clinical partnership between Joseph Brant Hospital, Halton Healthcare, North Halton Mental Health Clinic, Halton ADAPT and the Schizophrenia Society of Ontario that provides comprehensive clinical services for individuals in their first episode of psychosis)
- Urgent Care Clinic (UCC) is a time-limited service for individuals experiencing urgent mental health concerns who require crisis stabilization * the team is staffed by psychiatrists and nurses
- Crisis Outreach and Support Team (COAST) 1-877-825-9011
- Older Adult Mental Health Clinic provides assessment, consultation, treatment and follow-up services to older persons with mental health issues, including behavioural and psychological complications associated with neurodegenerative diseases
- Halton Geriatric Mental Health Outreach Program 905-681-8233
Outpatient and community services for children and adolescents
- Child and Adolescent Clinic (provides short-term outpatient treatment for children and youth under the age of 18 years who are experiencing moderate to severe symptoms of mental illness)
- Child and Adolescent Eating Disorders Clinic (provides multidisciplinary short-term treatment to children and adolescents under the age of 18 with moderate to severe symptoms * this includes individuals who have recently been discharged from hospital for medical stabilization, or who may experience acute medical crisis if appropriate intervention is not offered)
- Navigator Program (provides short term support and case management to children, youth and their families under the age of 18 years who are at risk for hospitalization or who are transitioning from the inpatient setting or the Emergency Department)
- Psychiatric Consultation (offers consultation, assessment and diagnosis by a psychiatrist for adults 18 years and over)
- REACH Day Program (six-week intensive outpatient program provided for children and youth aged 12-18 * an alternative to inpatient hospitalization and follow-up from an inpatient admission)
- Reach Out Centre for Kids (ROCK): assessment and treatment of children, adolescents and families * mobile crisis line 905-878-9785
- Distress Centre Halton: support people in the community to better cope with crisis, loneliness, and emotional stress * 905-849-4541 (Oakville) * 905-877-1211 (Halton Hills/Milton) * 905-681-1488 (Burlington)
Services and Programs:
- Child and Adolescent Services
905-825-4810 or 905-825-4777 ext 5239
Oakville, ON, L6H 0G6
Victim Quick Response Program+ (VQRP+) -- program of last resort providing short-term assistance to victims/survivors to increase immediate safety and lessen the impact of a violent crime by offering:
- financial assistance for crime scene clean-up, transportation, and counselling services, including traditional Indigenous health services
- also offers enhanced supports for victims/survivors of human trafficking, victims/survivors of serious injuries, and families affected by homicide
- additional aid may be offered to victims of human trafficking may include storage lockers, tattoo removal, and treatment at a recovery facility
Non-emergency 905-825-4747 ext 8970
Oakville, ON, L6H 0G6
The Child Abuse and Sexual Assault (CASA) Unit investigates all reported cases of sexual assault and child abuse in Halton Region, ensuring victims and survivors are treated with dignity, respect and a trauma-informed approach
- responds to reports of sexual assault, regardless of when the incident occurred, and supports victims of any age or gender
- investigates child abuse cases involving serious injury, prior victimization, or suspects previously investigated for abuse
- provides information to victims about reporting options, consent, and the investigative process
- works closely with Halton Children's Aid Society when child abuse or neglect is suspected or reported
- encourages anyone in immediate danger to call 9-1-1 and supports access to community resources such as crisis lines and women's shelters
905-825-4777 ext 5239
Oakville, ON, L6H 0G6
Provides compassionate support to individuals affected by crime or traumatic events through crisis intervention, emotional support, safety planning and referrals to community and government services
Crisis Intervention
- offers 24/7 on-scene crisis intervention (police-referred)
- provides needs assessment and safety planning
- offers emotional support and referrals to counselling, community and government programs
Sexual Assault Support
- acts as the first point of contact for survivors wishing to disclose sexual violence
- meets with survivors in person or by phone to review the Sexual Assault Information Guide
- provides information on reporting options, investigative processes, court processes, coping strategies, financial supports and community resources
Missing Person Resources
- directs families and service providers to the Canadian Centre for Information on Missing Adults for information and support
Mobile Tracking System
- provides a GPS personal alarm to individuals identified as at risk of further violence
- supports safety planning in partnership with the Intimate Partner Violence Unit
- promotes a coordinated, victim-centred community response
Victim Quick Response Program+ (VQRP+)
- supports eligible victims of violent crime with emergency financial assistance
- for more information, see here
Vulnerable Person Registry
- allows caregivers to register vulnerable individuals to help police respond more effectively in emergencies
- for more information, see here
Facility Dog - Journey
- accredited facility dog available upon request to provide comfort and support to victims and survivors
- assists individuals during traumatic events or when speaking to police about sensitive situations
Mississauga, ON, L5V 2W3
Community Support Services -- client intervention and assistance -- free
- referrals, follow up
Community Outreach -- outreach programs for those living in seniors apartments and suburban areas, retirement groups, seniors self help groups, community, wellness and health education
- caregiver support, volunteer development
Elder Abuse Prevention Program -- Chinese Elder Abuse Helpline 416-502-2321, elder abuse education, supportive counselling
Oakville: 905-849-4541 * Burlington: 905-681-1488 * Halton Hills/Milton: 905-877-1211 * Hamilton: 905-561-5800
Registered charity that supports people in the community to better cope with crisis, loneliness, and emotional stress * provides telephone support on the Distress Line 365 days a year
- all services are confidential, anonymous, free and available to all age groups
- staffed by volunteers who receive extensive training including communication, sensitivity, crisis management and active listening
Distress Line
- listening, befriending and crisis intervention by telephone
TeleCheck
- provides phone support and friendly check-ins for individuals facing isolation or emotional and mental health challenges
- for anyone 18 years of age and over, with focus on students experiencing mental health struggles
- for TeleCheck inquiries, email [email protected] and for application, visit https://www.dchalton.ca/telecheckapplication
Speaking Engagements
- available to speak with a club, class, or group about the services provided by the agency or to teach courses on active listening skills, de-escalation techniques, and mental health in general
Distress Line volunteer opportunities available * must meet certain criteria and attend all mandatory training sessions * call to inquire or email [email protected]
- Non-emergency 905-825-4747
- Calling from North Halton 905-878-5511
Oakville, ON, L6M 3H8
The Elder Abuse Enquiries / Reporting service provides information, assistance and police response for seniors experiencing abuse, neglect or safety concerns in Halton Region
- responds to reports of elder abuse, including physical harm, neglect, medication misuse, financial exploitation and psychological mistreatment
- offers information to help protect seniors and encourages older adults and their loved ones to contact police when abuse or safety concerns arise
- provides guidance on recognizing possible signs of elder abuse such as unexplained injuries, fear or withdrawal, poor hygiene, malnutrition or unusual financial activity
- connects callers to additional support such as the Senior Safety Line for confidential advice
- Non-emergency 905-825-4777
- Automated attendant 905-825-4747
- Calling from North Halton 905-878-5511
Oakville, ON, L6M 3H8
Provides investigation and support for human trafficking cases in Halton Region, along with education on recognizing trafficking and reporting concerns
- investigates situations involving force, coercion, deception or control for sexual or labour exploitation
- responds to reports of suspected trafficking and encourages 9-1-1 calls when someone may be in immediate danger
- offers guidance on recognizing signs of grooming, control, restricted communication, physical injuries, secrecy and other trafficking indicators
- provides education on vulnerabilities that increase trafficking risk, including unstable housing, lack of support, past abuse, substance dependency, newcomer status or language barriers
- connects victims and the public to the Canadian Human Trafficking Hotline for 24/7 confidential, multilingual assistance and referrals to supports or law enforcement
- collaborates with community agencies through the Halton Collaborative Against Human Trafficking to support victims in accessing care and services
Oakville, ON, L6J 7W5
Works with individuals encountering mental health and/or substance use challenges that require short-term stabilization following a recent hospitalization(s), require immediate mental health or substance use support, are facing a high risk of relapse, or who have active concerns related to risk of harm to others * provides telephone support and mobile intervention to persons who are in crisis and have a mental health concern
- mobile team of mental health professionals (Crisis Intervention Specialist) and specially trained, plain-clothed police officers may also visit to help those in crisis remain safe in their own environment and connect with ongoing care
- team assesses and triages the request and makes decisions to attend where there is evidence of escalating mental health symptoms, potential for aggression or violence, risk of harm, a vulnerable individual involved, or the potential need to attend hospital
- help is available Mon to Sun, 24 hours a day
- not an emergency response unit and those requesting visits must have the ability to wait for up to 24 hours
- if your situation is a life-threatening emergency, call 911
- COAST is provided through a partnership of the Canadian Mental Health Association, Halton Region Branch and the Halton Regional Police Service
Mississauga, ON, L5R 3L1
Confidential, anonymous and free helpline for Muslim women across North America:
- offers peer-to-peer counselling, support in creating action plans, referrals, emotional and spiritual support and encouragement to women
- peer counselling available in English, French, Arabic, Urdu and Somali
- connects relevant callers to the Nisa Mental Health Program or the Nisa Homes Program
- volunteers needed
Oakville, ON, L6L 5G8
Anti-Human Trafficking Case Workers provide support and assistance to survivors of human trafficking. Services include:
- crisis intervention
- assistance in navigating emergency housing
- basic needs
- emotional support
- advocacy & accompaniment
- safety planning and/or risk assessment
- supportive counselling
- practical assistance for transportation & service accessibility
- system navigation and housing supports
- life skills and mentorship
Oakville, ON, L6L 5G8
Services include:
- 24-hour crisis line
- free individual counselling for ages 16 and up
- support services for friends and family members
- advocacy, support and accompaniment to Nina's Place, the police station and court
- all services confidential
- Trans/ gender diverse positive environment
Public Education
- customized public education workshops are available for elementary and high school students, community members and agencies in Halton
- for more information or to book a free presentation contact [email protected], or visit - savisofhalton.org/public-presentations
Anti-Human Trafficking Services
- Case Workers provide support and assistance to survivors
- for more information, see listing - OAK0170
Halton Collaborative Against Human Trafficking
- created to raise awareness about human trafficking in Halton and surrounding area
- for more information, see listing - OAK0047
Brampton, ON, L6X 1N3
Health education and promotion, mental health treatment and counselling, violence prevention, outreach and awareness
- diabetes, hypertension, heart disease prevention programs
- court mandated treatment including individual and group counselling for impaired driving, violence, anger management
- HIV/AIDS support and counselling, and sexual health promotion
- LGBTQ health and welfare programs
- education, recreation and support programs for seniors
- education and life skills programs for women and youth
- counselling, support and housing help for individuals who are homeless
SACHSS Suicide Prevention Helpline, 988
Partner in 24/7 national suicide prevention and mental health support helpline; call or text Mon-Sun 24 hours
SACHSS Distress Helpline, 647-367-4452, 416-863-0511
Telephone support for emotional or mental health issues, including depression
- offers Seamless Counselling Services - referrals to individual and group counselling
Mental Health and Addiction Programs
Family program includes individual, group and family counselling, stress management, addiction management
- support for families affected by a loved one's substance use and mental health issues
- prevention supports
Partner Assault Response (PAR)
12 week group education and counselling program on domestic violence and non-abusive ways of resolving conflict; supports for victims/partners of offenders, including safety planning, referrals to community resources, and information on offender's progress
Provincial telephone and online (chat) crisis counselling, emotional support, information and referrals to emergency shelters, legal information and community services, as well as culturally appropriate resources for women who have experienced abuse
- liaison with diverse communities
- confidential and anonymous
Toronto only: initial assessment and intake for assaulted women's shelters, call 416-863-0511 or toll free 1-866-863-0511

