Searching for In-Person Crisis Services

How to Find - Crisis and Distress Services

Halton

Office: No public telephone number

Short Description

For full directory of "How to" listings on different topics, see here

In an emergency call 9-1-1 for police, fire and/or ambulance

for Emergency Shelters in Halton and surrounding area, see listing BTN4778
for Child Abuse and Neglect Reporting, see listing BTN0483
for Suspected Human Trafficking or Sexual Exploitation, see listing OAK9163
for Emergency Food Sources, see these listings

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This is a general overview of crisis & distress resources, serving Halton Region. All services are available 24/7 unless noted otherwise.

HALTON'S MAIN CRISIS & DISTRESS AGENCIES

988 Suicide Crisis Helpline

call or text 9-8-8, or call 1-833-456-4566
national telephone and text suicide prevention and support
see listing, MET7492

ROCK (Reach Out Centre for Kids)

905-878-9785, 17 yrs & younger
for children and youth in crisis, and caregivers/community members
see listing, BTN4032

Halton COAST (Crisis Outreach and Support Team)

1-877-825-9011, 16 yrs & older
telephone support and mobile intervention program for those who are in crisis and have a mental health concern
see listing, MHH0509

Distress Centre Halton

Oakville: 905-849-4541
Burlington: 905-681-1488
North Halton: 905-877-1211
Hamilton: 905-561-5800
see listing, MHH0488

ADDICTION & GAMBLING

ConnexOntario

1-866-531-2600 or text CONNEX to 247247
online chat
email
information about addiction, mental health and problem gambling resources
see listing, LON6230

National Overdose Response Service

1-888-688-6677
free anonymous overdose prevention hotline for Canadians
see listing, IMP0274

CAREGIVERS

Hospice Palliative Helpline

905-667-1865
helpline providing emotional support and end of life care planning
see listing PEL1180

Ontario Caregiver Organization

Toll free helpline 1-833-416-2273
supports Ontario's caregivers by being the one point of contact for information about existing services and supports
online chat
peer and community support groups
see listing, MET8105

CHILDREN & YOUNG ADULTS

One Stop Talk (available Mon-Fri 12 noon-8 pm & Sat 12 noon-4 pm)

1-855-416-8255
connect directly with a counsellor through online chat, video and voice
offers children, youth (under 18 yrs) and their families immediate access to free mental health support through single session counselling and ensures direct referral to additional service when needed
see listing, MET1991

Kids Help Phone

1-800-668-6868 or text CONNECT to 686868
online chat
telephone, text, and online counselling and support
ages 5-30
see listing, MET6983

Good2Talk

Counselling Line, 1-866-925-5454
Crisis Text Line, text GOOD2TALKON to 686868
for post-secondary school students
mental health and addiction information, professional counselling, and referral on a wide range of services on and off campus
see listing, MET2344

Naseeha

1-866-627-3342, helpline and text line
telephone and live chat peer counselling and information
open to all with focus on Muslim communities
see listing, PEL1127

Black Youth Helpline (available Mon-Sun 9 am-10 pm)

1-833-294-8650
12 yrs and up
open to all youth and their families
culturally appropriate supports and services for Black youth and families
see listing MET5611

FARMERS

Farmers Wellness Initiative

1-866-267-6255
provides Ontario farmers, farm families, farm employees, and spouses & dependents of farm employees with free, unlimited mental health counselling, specific to the unique challenges that can be experienced by the agricultural community
available in English, French and Spanish
see listing, IMP0330

FIRST RESPONDERS, MILTARY & VETERANS

Boots on the Ground

Toll free 1-833-677-2668
peer support for first responders
services offered to retired and serving police officers, firefighters, EMS, corrections officers, and nurses across the province
able to provide in person peer support as needed
see listing, OAK0181

Veteran Affairs Canada Assistance Service

1-800-268-7708, crisis line
TTY 1-800-567-5803, crisis line
1-866-522-2122, general inquiries, Mon-Fri 8:30 am-4:30 pm
crisis line and short-term problem solving with mental health professionals available to military members, Veterans, former RCMP members, and their family members & caregivers who have personal concerns that affect their well-being and/or work performance
see listing, PEL1038

INDIGENOUS COMMUNITIES

Hope for Wellness Helpline

1-855-242-3310
online chat
a mental health helpline or online chat, for Indigenous peoples
provides immediate, culturally relevant crisis counselling support
see listing, IMP0326

TALK4HEALING

Helpline and Text line: 1-855-554-4325
online chat
provides culturally appropriate counselling services to Indigenous women by Indigenous women, via telephone, text, or chat
services in 14 Indigenous languages
see listing, IMP0327

Indian Residential Schools Crisis Line

1-866-925-4419
immediate and culturally appropriate counselling supports to former students who are experiencing distress
see website

MULTICULTURAL

For You Telecare Family Service

416-241-5456, Korean
416-938-4673, English
416-999-1392, Text Help Line
also available virtually and by email
for individuals and families within, or related to, the Korean-Canadian community
see listing, MET4876

Mandarin Hotline

289-800-8818, Mon-Sat 10 am-10 pm
emotional support for a range of issues such as stress, anxiety, depression, health challenges, grief or bereavement, isolation, family conflict, unemployment, newcomer challenges
support addresses language barriers and cultural stigma
links to community and professional resources for individual and/or group support and treatment
see listing MET7266

Nisa Helpline

1-888-315-6472, Mon-Sun 8 am-12 midnight
confidential, anonymous and free helpline for Muslim women
offers mental health support, peer-to-peer counselling, support in creating action plans, referrals, emotional and spiritual support and encouragement
see listing IMP0101

SACHSS (South Asian Canadians Health and Social Services)

647-367-4452 or 416-863-0511
support for emotional or mental health issues
see listing, PEL2074

2SLGBTQIA+

LGBT YouthLine (available Sun to Fri, 4 pm-9:30 pm)

Text 647-694-4275
email: [email protected]
online chat
ages 13-29
peer support by email, text and online chat
information and referral, anonymous and confidential
referral database of LGBTQ+ youth services
see listing, MET7095

Toronto pflag (available Mon-Sun 9 am-9 pm)

416-406-6378
peer support line for parents and families to share concerns on learning that one of their children or siblings is part of the 2SLGBTQIA+ community
support for persons considering coming out to their families
See listing MET3266

Trans Lifeline (available Mon-Fri 1 pm-9 pm)

Toll free 1-877-330-6366
helpline for trans people, run by trans people
see listing, IMP0092

Interligne

1-888-505-1010, phone or text
confidential information and support service for individuals that care about sexual orientation and gender identity issues
service offered through telephone, text, chat, and email
Acts of Homophobia Registry
see listing, IMP0133

THREE-DIGIT HELPLINES SERVING HALTON

811 - Health Care Information & Service Navigation Assistance (Ontario Heath811)
711 - Telecommunications Relay Service (TRS, relay service, IP-relay)
611 - Telephone Service Provider
511 - Provincial Road Conditions & Tow Truck Services, in restricted Tow Zones (Ontario 511)
411 - Commercial & Residential Directory Assistance (YellowPages)
311 - Regional Services Intake & Information, Public & Family Health Information Line (Access Halton)
211 - Community Information, Resource & Service Navigation (Ontario 211)

For a larger list of resources available, visit General Crisis Intervention Hotlines or Distress Phone Lines

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How to Find - Sexual Assault and Domestic Violence Crisis Services

Halton

Office: No public telephone number

Short Description

For full directory of "How to" listings on different topics, see here

In an emergency call 9-1-1 for police, fire and/or ambulance

for Emergency Shelters in Halton and surrounding area, see listing BTN4778
for 24/7 Crisis & Distress Services serving Halton, see listing BTN2466
for Child Abuse and Neglect Reporting, see listing BTN0483
for Suspected Human Trafficking or Sexual Exploitation, see listing OAK9163

______________________________________________________________________________________

This is a general overview of 24/7 Sexual Assault and Domestic/Family Violence crisis resources, serving Halton region

Assaulted Women's Helpline

1-866-863-0511, or text #SAFE (#7233)
provincial telephone and online chat crisis counselling, emotional support, information and referrals to emergency shelters, legal information and community services, as well as culturally appropriate resources for women who have experienced abuse
ages 16 and up
see listing MET5691

EFry Hope and Help for Women

416-312-6938
Female Mobile Support (FMS) for female youth 12-24 who have been involved, are still involved or at risk of sexual exploitation
support and services including housing, life skills, counseling, medical care, mentoring and advocacy, and referrals to community resources
see listing PEL0689

Fem'aide

1-877-336-2433 (1-877-FEMAIDE)
a provincial telephone helpline for Francophone women dealing with violence
crisis intervention, support and referral to community agencies
see listing MET4619

Halton Womens Place

South Halton crisis line, 905-332-7892
North Halton crisis line, 905-878-8555
Online Chat
emergency shelter, crisis services and support to physically, sexually, financially and emotionally abused women and their dependent children
see listing BTN2544

Nina's Place: Sexual Assault & Domestic Violence Care Centre

905-632-3737 ext 5708
the regional sexual assault and domestic violence care centre of Halton that provides comprehensive, trauma-specific care and treatment
See listing BTN4365

Ontario Network of Sexual Assault / Domestic Violence Treatment Centres

1-855-628-7238
24-hour telephone line available to assist victims/survivors and service providers with service navigation
See listing MET1757

SAVIS (Sexual Assault and Violence Intervention Services)

crisis line, 905-875-1555
for all survivors of violence ages 16 and up
free, confidential, non-judgmental, support and counselling services for all survivors of violence, as well as for the support people of survivors
advocacy, support and accompaniment to Nina's Place, the police station and court
see listing OAK2741

Seniors Safety Line

1-866-299-1011
crisis and support line, includes emotional support, safety planning and information and referrals
see listing MET5690

Support Services for Male Survivors of Sexual Abuse Program

1-866-887-0015
multilingual support service for male survivors of sexual abuse, both recent and historical, and their family and friends
Information and referral to community support services to meet long term needs including crisis and follow-up services
see listing MET1911

Talk for Healing

1-855-554-4325
culturally appropriate counselling services to Indigenous women by Indigenous women, via telephone, text, or online chat
see listing IMP0327

Victim Support Line

1-888-579-2888
multilingual Victim Support Line provides information and referrals for victims of crime, to supports and services that are available in their community
chat online
see listing MET5466

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Halton Women's Place

Emergency Shelter and Support Services

Office:

Administration 905-332-1200
North Shelter (Milton and Halton Hills) 905-878-8970
South Shelter (Burlington and Oakville) 905-332-1593

Crisis: Mon-Sun 24 hours North Shelter (Milton and Halton Hills) 905-878-8555 Mon-Sun 24 hours South Shelter (Burlington and Oakville) 905-332-7892

haltonwomensplace.com

Short Description

For national online directory of shelters for women experiencing abuse, see sheltersafe.ca

Major Services:

24 hour crisis lines for abused women
HWP Chat provides online support, Mon-Sun 24 hrs, from a trained Violence Against Women Counsellor
safe shelter accommodation, food, and basic personal items for abused women and their dependent children
individual and/or supportive group counselling at the shelter
community agency information and referral when necessary
court support for interim custody and restraining orders
children's services
emergency transportation to shelter, if necessary
depart planning
SafePet Program
advocacy and public education around ending violence against women
transitional housing - helps facilitate housing opportunities for women and children as they journey forward towards a life free from violence and abuse
accepts donations of goods for those in the shelter and those moving from the shelter to permanent housing (see list of needs here)

Family Court Support Worker Program

Facilitates a victim's understanding of and passage through the familly court system.

Support provided includes:

information on the family court process
assistance in preparing for family court proceedings (documenting history of abuse, accessing Legal Aid)
debriefing with clients following family court appearances
referral to specialized services and supports in the community
safety planning
court accompaniment to proceedings when appropriate

Schools programs

EngageMENt 'male ally' program is a conversation-based 4-week program led by a male facilitator that guides male students through discussion around popular and sports culture, through a gender lens, and discusses what 'healthy masculinity' means, wrapping up by planning an experiential or service learning initiative (participants may receive up to 15 volunteer hours toward their Community Involvement requirement)

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Child Abuse and Neglect Reporting

Halton

How to Find - Help for Suspected Human Trafficking or Sexual Exploitation

Halton

Building Multicultural Communities

Outpatient Mental Health Urgent Care Clinic, Milton District Hospital

Milton

BMC Mississauga

Mississauga (13km)

Mental Health - Community Case Management

Oakville (13km)

Outpatient Mental Health Urgent Care Clinic, Oakville Trafalgar Memorial Hospital

Oakville (13km)

www.haltonhealthcare.on.ca/services_/28763/t28545-mental-health

Mental Health - Outpatient Services

Oakville (13km)

905-338-4123

Crisis: 1-877-825-9011 (Halton Crisis Outreach and Support Team, COAST)

3001 Hospital Gate
Oakville, ON, L6M 0L8

Short Description

Provides a comprehensive range of outpatient services to children, youth, adults, and seniors * referrals are screened and processed by one-Link

Outpatient services for adults:

Adult Eating Disorders Program (multidisciplinary assessment to determine eligibility and short-term treatment for adults with mild to moderate eating disorder symptoms)
Community Case Management (community-based case management services for individuals aged 18 years and over living in the Halton community with serious and persistent mental illness)
Mental Health Day Program (six week group-based program meets daily and provides group and individual-based care with a focus on crisis management, symptom stabilization and skills development)
Medication Clinic (offers medium-term, hospital level medication management for adults diagnosed with serious and persistent psychiatric illnesses)
The Integrated Addiction Medicine Clinic (IAMC) provides individuals with rapid access to time-limited addiction care from any Halton Healthcare service including our three (3) Emergency Departments and all inpatient units * the clinic works in close partnership with Halton ADAPT
Psychiatric Consultation (consultation, assessment and diagnosis by a psychiatrist for adults 18 years and over)
Psychotherapy Services (individual and group therapy for individuals experiencing depression and anxiety disorders)
The Phoenix Early Intervention in Psychosis Program (clinical partnership between Joseph Brant Hospital, Halton Healthcare, North Halton Mental Health Clinic, Halton ADAPT and the Schizophrenia Society of Ontario that provides comprehensive clinical services for individuals in their first episode of psychosis)
Urgent Care Clinic (UCC) is a time-limited service for individuals experiencing urgent mental health concerns who require crisis stabilization * the team is staffed by psychiatrists and nurses
Crisis Outreach and Support Team (COAST) 1-877-825-9011
Older Adult Mental Health Clinic provides assessment, consultation, treatment and follow-up services to older persons with mental health issues, including behavioural and psychological complications associated with neurodegenerative diseases
Halton Geriatric Mental Health Outreach Program 905-681-8233

Outpatient and community services for children and adolescents

Child and Adolescent Clinic (provides short-term outpatient treatment for children and youth under the age of 18 years who are experiencing moderate to severe symptoms of mental illness)
Child and Adolescent Eating Disorders Clinic (provides multidisciplinary short-term treatment to children and adolescents under the age of 18 with moderate to severe symptoms * this includes individuals who have recently been discharged from hospital for medical stabilization, or who may experience acute medical crisis if appropriate intervention is not offered)
Navigator Program (provides short term support and case management to children, youth and their families under the age of 18 years who are at risk for hospitalization or who are transitioning from the inpatient setting or the Emergency Department)
Psychiatric Consultation (offers consultation, assessment and diagnosis by a psychiatrist for adults 18 years and over)
REACH Day Program (six-week intensive outpatient program provided for children and youth aged 12-18 * an alternative to inpatient hospitalization and follow-up from an inpatient admission)
Reach Out Centre for Kids (ROCK): assessment and treatment of children, adolescents and families * mobile crisis line 905-878-9785
Distress Centre Halton: support people in the community to better cope with crisis, loneliness, and emotional stress * 905-849-4541 (Oakville) * 905-877-1211 (Halton Hills/Milton) * 905-681-1488 (Burlington)

Services and Programs:

Child and Adolescent Services

Peel Multicultural Council

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Mississauga (13km)

Victim Quick Response Program+

Oakville (13km)

Child Abuse and Sexual Assault Unit

Oakville (13km)

Victim Services Unit

Oakville (13km)

Distress Centre Halton

Oakville

Canadian Mental Health Association

Human Trafficking Unit

Oakville (17km)

COAST Halton - Crisis Outreach and Support Team

Oakville (18km)

Nisa Helpline

Muslim Women's Helpline

Mississauga (19km)

Sexual Assault & Violence Intervention Services of Halton (SAVIS)

Anti-Human Trafficking Services

Oakville (19km)

Sexual Assault & Violence Intervention Services of Halton (SAVIS)

Oakville (19km)

Indus Community Services

Family Services, Brampton Gillingham Office

Brampton (20km)

Office: 905-275-2369

60 Gillingham Dr, Unit 500
Brampton, ON, L6X 0Z9

https://induscs.ca

Short Description

Child, Youth and Parenting - counsellors support parents and families dealing with cultural and and intergenerational conflict by providing positive parenting strategies and helping families understand the range of supports available

crisis intervention and risk assessment
cultural and intergenerational conflict support
youth mental health - dealing with anxiety and stress, identifying abusive behaviors and healthy versus unhealthy relationships
support to parents involved in child protection, education, youth justice and family court systems
coping strategies for families dealing with separation, divorce, co-parenting or parenting in blended families

Community Mental Health Support

assists clients in achieving their individual support plans and goals
supports clients and their families in their recovery journey
advocates with landlords, hospitals, psychiatrists and others on clients' behalf
assists in developing skills to improve quality of life, resolve day-to-day conflicts, manage setbacks and increase independence and housing stability

Family Court Support Services

facilitates understanding of family court system by debriefing outcome of court appearances and appointments with lawyers
access to free legal clinics and consultations
supports filing documents in person and virtually - Commissioner of Oaths
conducts risk assessments and helps develop safety plans
provides assistance in documenting the history of abuse
accompanying and supporting clients during court proceedings where appropriate

ACES Program for Women (Advocacy, Counselling, Empowerment & Safety)

crisis intervention, counselling and risk assessment
safety planning and transitional support
women's groups to support health and wellness
assistance with legal issues and advocacy
support groups for women and children who have witnessed abuse through the Helping End Abuse for Life (HEAL) network

Saath: Supporting South Asian Families

crisis intervention, counselling and risk assessment
safety planning and transitional support
women's groups to support health and wellness
assistance with legal issues and advocacy
support groups for women and children who have witnessed abuse through the Helping End Abuse for Life (HEAL) network

Saath Plus

expansion of Saath Program to meet need for children to have increased safety, security and sense of belonging in their family homes; in partnership with Peel Children's Aid Society
some parents may be temporarily unable to safely care for their children; in such situations, Peel Children's Aid Society may turn to kin providers who can care for children
aims to connect with kin provider networks to discuss challenges around kinship, child protection and parenting and to share appropriate tools and resources to families
offers support and resources to these families to keep the children with their extended kin providers until reunification with parents so children stay connected to their origins, including culture, language, and family values

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Indus Community Services

Family Services, Mississauga Head Office - Hurontario Suite 206

Mississauga (21km)

Office: 905-275-2369

3038 Hurontario St, Suite 206
Mississauga, ON, L5B 3B9

https://induscs.ca

Short Description

Child, Youth and Parenting

supportive counselling for parents and families dealing with cultural and inter-generational conflict- culturally and linguistically responsive
positive parenting strategies and helps families understand the range of supports available
crisis intervention and risk assessment, system navigational support, linkages to resources for youth and families
support in areas such as challenges or conflict over social norms, family violence/breakdown, mental health, developmental disability, dealing with anxiety and stress, identifying abusive behaviours and healthy versus unhealthy relationships, coping strategies for families dealing with separation, divorce, co-parenting or parenting in blended families

Community Mental Health Support

Housing and Support in Peel (HASP) in partnership with Supportive Housing in Peel (SHIP) delivers housing support services to clients residing in SHIP units including case management, service coordination, and person-centred centered support planning
advocates with landlords, hospitals, psychiatrists
skills development to improve quality of life, resolve day to day conflicts, manage setbacks and increase independence and housing stability

Family Court Support Services

support to victims of domestic violence navigating the family court system
helps clients understand their rights and to make informed decisions on matters related to custody, child support, spousal support, and division of property and assets
helps clients to understand and navigate court appearances and lawyer appointments; safety planning and risk assessments
assistance documenting the history of abuse
court accompaniment where appropriate

ACES Program for Women (Advocacy, Counselling, Empowerment & Safety)

culturally sensitive counselling for women who are victims of domestic/family violence and abuse
crisis intervention, counselling, risk assessment, safety planning, transitional support, educational workshops, assistance with legal issues and advocacy, and referrals to community resources
women's groups to support health and wellness
support groups for women and children who have witnessed partner abuse through the Helping End Abuse for Life (HEAL) network
French service through partners OASIS or La Maison d'Hébergement (see separate listing)

Services also offered at Safe Centre of Peel, 60 West Drive, Suite 110, Brampton

Building Multicultural Communities

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BMC Centre

Brampton (22km)

Office: 905-790-8482

263 Queen St E, Unit 10
Brampton, ON, L6W 4K6

https://bmccentre.org/

Short Description

Open for in-person, virtual, telephone and email services Monday-Friday 9 am-5 pm; no appointment needed

Neighbourhood multi-service agency

Pathways to Settlement - client-centred program to facilitate newcomers' integration and participation in Canadian society

Information and Awareness Services - helps newcomers settle including information and orientation on issues such as

immigration, health, education and housing
translation and interpretation
form filling
referrals to government and community resources ; monthly information seminars
supportive counselling for individuals and families

Navigating the Canadian Labour Market (NCLM) - assists newcomers and internationally trained professionals become employable in Canada, create an effective job search plan and learn about employer expectations

provides needs assessment and customized action plan on career planning
facilitates workshops on Canadian workplace culture, resume writing, interview skills, pre-employment training and networking events
one-on-one job search coaching and mentoring
post-program follow-up and support, and job leads
access to computers, printers, telephones, fax machines, photocopiers, Internet

New Beginnings-Settlement and Employment Program (NB) - supports immigrants, refugees and citizens in their settlement and adaptation process to help newcomers and citizens to be fully engaged in Canadian life, and to maximize the benefits of their contribution into Canadian society.

Community Connections in School - in partnership with Peel District School Board, the Dufferin-Peel Catholic District School Board, and Immigration, Refugees and Citizenship Canada (IRCC) facilitates the adaptation of newly-arrived newcomers to school and community life by providing support services typically needed by newcomers in their first year in Canada, focusing on information, orientation, advocacy, referral and access to services

Community Connections in Library - in partnership with Brampton Library and IRCC; programs include group information sessions including workshops for seniors and English conversation circles

Volunteer Management Program - offers volunteer opportunities to newcomers, seniors and youth; bilingual/multilingual volunteers are assets as they help clients with language barriers; volunteering will provide opportunities to:

job-shadow and learn about the Canadian work environment
work with clients in a settlement based environment learning about the process of the initial intake and assessment
assist with prepping and facilitation, job search and resume writing
learn about completing Service Canada and Service Ontario forms for clients
organize and assist in fundraisers and other events

Enriching Lives - mental health and addictions' initiative providing culturally sensitive care to community members to overcome systemic barriers and stigma surrounding mental health and addictions One-on-one counselling, group sessions and specialized workshops are given.

Crisis Counselling - provides support and guidance during a crisis working on achieving stability, increasing empowerment and safety of community members via one-on-one and group sessions

Breakthrough Intervention Program (funded by Ministry of the Solicitor General)

Targets young adults 18-39 in Peel Region who are directly or indirectly involved in crimes related to guns, gangs and human trafficking, addressing:

exposure to family/friends involved in gangs
early onset of delinquent behaviours; substance use
lack of meaningful job opportunities; academic failure
lack of social and economic opportunities