Toronto, ON, M8V 2Z5
Housing Services:
- Housing Hub Services
- information and referral
- assistance with subsidized housing application and online application process
- assistance with applications for Ontario Electricity Support Program
- assistance with LEAP (Low Income Energy Assistance Program) applications, sponsored by Toronto Hydro Electric System and United Way Toronto -- assistance to low income individuals and families who are in arrears for their electricity utility bills and have exhausted all other sources of financial support
Rent Bank
Residents may be eligible for a rental arrears grant or rental deposit assistance if they:
- are behind on rent
- currently live in or are moving to Toronto
- pay market rent for a rental unit covered by the Residential Tenancies Act
- can provide proof of income and are not currently in receipt of social assistance such as Ontario Works (OW) or Ontario Disability Support Program (ODSP); Note: Residents in receipt of social assistance should contact their Ontario Works (OW) or Ontario Disability Support Program (ODSP) office as they may qualify for the Housing Stabilization Fund
- are the sole applicant for their household
- are on the lease as a lease holder or an occupant to qualify, however, if this is not the case, applicants may still apply and an intake worker can assist applicants meet this requirement
- for Income Eligibility Criteria: Click here
Note: Applicants who do not have identification can still apply and an intake worker will work with them to obtain the required documents
Applicants are not eligible for Toronto Rent Bank support if:
- they have an RRSP balance in excess of $6,000
- they have received Toronto Rent Bank support within the last 12 months
Applicants whose rental arrears exceed $5,000, or four months of rent, may still apply and will receive assistance from an intake worker to help negotiate a repayment plan with their landlord; other criteria will be considered on a case-by-case basis, in collaboration with the Toronto Rent Bank intake worker and Neighbourhood Information Post (NIP)
Toronto, ON, M8Z 1N4
Financial supports, social supports, and referrals to employment supports for people receiving Ontario Works in Toronto
All Toronto Employment and Social Services locations provide similar supports
Programs and benefits available through Ontario Works at Programs and Benefits Finder at toronto.ca/humanservices, or visit toronto.ca/ontarioworks for general information
Each location has an Access and Resource Centre where residents can access:
- computers with internet access
- laser printer, scanner, photocopier and telephones
- information about upcoming workshops or events
- onsite services provided by community partners
- information about government services
Financial Supports -- may include money for
- food
- shelter and emergency housing related costs
- clothing and other household costs
- prescription medications
- health costs and funeral expenses
Social Supports -- may include referrals to community and government services, including:
- childcare
- housing
- food banks
- legal services
- newcomer services
- supports for youth, seniors and persons with disabilities
- health and mental health services
- addiction supports
Employment Supports -- accessible through referral to Employment Ontario, these supports may include help to:
- write a resume
- build job-related skills
- participate in training
- gain work experience
- search for a job
People receiving Ontario Works (OW) who have developed an Action Plan with their caseworker may qualify for additional employment benefits available from OW
The services below provide information for people receiving Ontario Works:
MyBenefits -- online service available 24/7 to residents receiving Ontario Works that makes it faster and easier to securely access information on any device (smartphones, tablets and computers)
Interactive Voice Response (IVR) - 1-800-808-2268 for information about payment details, file status, automated service is available 24/7 or call Mon-Fri 8:30 am-5 pm to speak to an agent; service not available to TTY users
Client Services; Information Unit, for information on Ontario Works, including legislation and procedures
Toronto, ON, M8Z 5W3
Advocates for and provides support and services to children, youth and adults with an intellectual disability
Children and Youth
- information on early childhood programs, school placement, registration, education plans
- help in accessing funding and programs
- development of a plan to ensure consistency between home, school and community programs
- employment programs for youth
Adults
- skills development including literacy, money management, social skills, and travel training
- job placement
- Case Management Program (Formerly Adult Protective Service Worker Program (APSW))
- supportive services, including counselling and advocacy, for adults 18 years and older living or planning to live independently in the community
Families
- Family and parent support groups
- in-home consultation and collaboration with other professionals to plan for services
Residential Services
- supported group living
- supportive home share
- supportive independent living
- LIGHTS, www.lights.to -- helps families explore community residential options and funding eligibility
Respite Services
- adult fee-for-service programs
- residential respite for children and adults
- summer camps
ConnectABILITY, www.connectability.ca -- online information, tools and workshops for people with a developmental disability, their families and support networks
Toronto, ON, M6S 1P7
Social services
- information and supportive referrals
- translation and interpretation by appointment
- help with applications for eligible government benefits
- newcomer assistance to find accommodation and jobs
- seasonal income tax clinic
- friendly visiting for seniors in long-term care facilities and homes for the aged
- community awareness of other relevant programs and events
Social/recreational
- seniors recreation program
- language classes
- computer tutoring
Toronto, ON, M6S 1P6
Settlement Services
- reception and arrival orientation
- assistance with housing, banking and other needs
- referral to government and community services
- form filling help with government applications such as SIN, health card, child benefits, childcare subsidy, subsidized housing and Ontario Works
- help to restore lost or stolen documents
- translation and interpretation
- information and referral to employment services
- seasonal income tax clinic
Participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto - see separate entry
- classes full or part-time, day or evening
- childminding available during day
Toronto, ON, M9C 4Z4
Range of services and programs provided through communication channels such as phone, email, Zoom, Google Meet, WhatsApp and other channels, either in group sessions or individually; physical location is accessible by appointment
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Settlement Services
- information and referral services, housing and legal assistance
- translation and interpretation services
- counselling for students, individuals and families
- youth counselling and parenting sessions
- orientation programs
- Community Connections Mentorship Program for community support
- volunteer befriending for help adapting to the community and learning life skills
- group sessions such as wellness, English conversation classes, digital literacy
- referral services for credential assessment through World Education Services (WES)
Refugee Services
- support with attending inquiries
- assistance finding employment opportunities
- guidance with accessing social, welfare and legal services
- housing referral and assistance connecting with potential landlords
- provision of social and cultural activities
- Ontario Community Program Participation for placement of Ontario Works recipients as volunteers
Career Café - assists newcomers understand and integrate into the Canadian job market
- provides one-on-one and group sessions, both online and in-person
- offers self assessment tools,
- provides guidance in resume and cover letter writing
- assists in researching the job market and gives networking support
Access Centre for Ontario Electricity Support Program (OESP)
- introduction to OESP; eligibility information
- assistance with applications; assistance in renewing previous applications
Toronto, ON, M6R 1A3
Individual and group sessions for settlement support services, referrals, information, and orientation
Mobile Settlement Services in Shelter Program
In-group workshops, individual and group workshops (including providing information, orientation, referral, and needs assessment) for homeless and under-housed newcomers who are Permanent Residents and Convention Refugee families
Newcomer Youth Program
- practice English skills
- employment assistance
- volunteer opportunities
- homework help and mentorship support
- recreational activities including sports, music, arts
- family reunification
- in partnership with other service providers
- individual and group mental health and wellness support
- post-secondary and scholarship support
Etobicoke, ON, M9C 5J5
Care provided in community settings such as home, school, residential facility or nursing community clinic; also information on community services and referrals when appropriate
Services available to eligible patients may include:
- nursing
- nurse practitioner
- personal support
- physiotherapy and occupational therapy
- speech and language therapy
- social work
- nutrition and food counselling (dietitians)
- palliative care
- medical supplies and equipment
- access to long-term care homes
- access to supported living (adult day programs, supportive housing, retirement homes and assisted living)
- health support in the school
- specialized services for people living with specific health conditions including acquired brain injury service access and coordination
- information and referral to other community supports
Children's Health Services
Special health services for children in home and school environment including public, private or home-based schools, supports children when health care provision is essential to student's participation and development in school programs
Mental Health and Addictions Nurses
Assessment, intervention and support for students and families with mental health and or addiction issues, including consultation for school staff as appropriate
Placement Services
Determine eligibility for admission to long-term care facilities and prioritize and manage the admission process; support and information for applicants and their families prior to and during admission process
Nursing Clinics
Services for ambulatory patients at community clinics
Supported Living
Information and/or assessment for Adult Day Programs (ADS), Retirement Homes, Supports for Daily Living or Supportive Housing
Health Care Connect
Referral to family health care providers who may be accepting new patients, for registered program participants (individuals and families) who do not have a family physician
Toronto, ON, M6R 3A9
Matches potential tenants to vacancies in contracted permanent or transitional housing
- administers subsidy program to landlords; funds and monitors 45 boarding homes and 31 apartment units
- monitors and works cooperatively with homes to maintain standards and awareness of tenants' needs
- provides on-site support services including social and recreational opportunities to tenants
Toronto, ON, M6P 1A4
Settlement and accompaniment services for newly arrived refugee claimants including those with refused refugee claims
- navigating refugee process
- connecting to Legal Aid and free immigration legal advice; finding a lawyer
- scheduling Immigration Medical Exam; changing address with immigration
- applying for social assistance income/government benefits
- connecting to English as a Second Language (ESL) schools/English conversation groups
- applying for subsidized housing and other housing supports
- connecting with community resources - finding schools for children, opening bank accounts
ON, M6K 1L2
On-site housing support and referrals on a weekly basis by West Toronto Housing Help
Services include:
- finding market rent housing in the west end
- provide rental listings
- prevent possible eviction
- access support to maintain housing
- complete subsidized housing applications
- information and referrals to other city services
Toronto, ON, M6K 1Z9
Health benefits -- prescription drugs, dental care, vision care
- medical supplies, including diabetic and surgical supplies
- transportation to medical treatment if cost exceeds $15 per month
- Pregnancy and Breastfeeding Nutritional Allowance
- Extended Health Benefit may be available to clients who are no longer eligible for ODSP income support
- batteries for mobility devices and hearing aids
- guide dogs
- Special Diet Allowance may be available
Employment incentives and benefits -- Employment and Training Start-Up Benefit
- child care costs
- Work-related benefit
- Transitional health benefit
- Employment Transition Benefit
Employment Supports -- job preparation, job search, starting a business
Interactive Voice Response (IVR) 1-800-808-2268, Mon-Sun 24 hrs -- automated information and payment details, file status, service not available to TTY users
Welfare Fraud Hotline 1-800-394-7867, [email protected]-- to report suspected cases of social assistance fraud
Toronto, ON, M6H 4A9
Financial supports, social supports, and referrals to employment supports for people receiving Ontario Works in Toronto
All Toronto Employment and Social Services locations provide similar supports
Programs and benefits available through Ontario Works at Programs and Benefits Finder at toronto.ca/humanservices, or visit toronto.ca/ontarioworks for general information
Each location has an Access and Resource Centre where residents can access:
- computers with internet access
- laser printer, scanner, photocopier and telephones
- information about upcoming workshops or events
- onsite services provided by community partners
- information about government services
Financial Supports -- may include money for
- food
- shelter and emergency housing related costs
- clothing and other household costs
- prescription medications
- health costs and funeral expenses
Social Supports -- may include referrals to community and government services, including:
- childcare
- housing
- food banks
- legal services
- newcomer services
- supports for youth, seniors and persons with disabilities
- health and mental health services
- addiction supports
Employment Supports -- accessible through referral to Employment Ontario, these supports may include help to:
- write a resume
- build job-related skills
- participate in training
- gain work experience
- search for a job
People receiving Ontario Works (OW) who have developed an Action Plan with their caseworker may qualify for additional employment benefits available from OW
The services below provide information for people receiving Ontario Works:
MyBenefits -- online service available 24/7 to residents receiving Ontario Works that makes it faster and easier to securely access information on any device (smartphones, tablets and computers)
Interactive Voice Response (IVR) - 1-800-808-2268 for information about payment details, file status, automated service is available 24/7 or call Mon-Fri 8:30 am-5 pm to speak to an agent; service not available to TTY users
Client Services; Information Unit, for information on Ontario Works, including legislation and procedures
Mississauga, ON, L4Y 3V9
Multi-service agency
Conflict Resolution Service: for individuals or groups to resolve disputes, disagreements, or concerns through free and confidential community mediation
Low-Income Energy Assistance Program (LEAP) and Ontario Electricity Support Program (OESP)
- Peel Region lead intake agency for LEAP (hydro) through Ontario Energy Board
- pre-screening required, qualifying residents receive appointment to complete the application process
- access centre for OESP -- assistance with applications
- for more information on LEAP for Enbridge Gas, contact United Way Simcoe Muskoka, 1-855-487-5327
Housing Support Worker
- assists individuals or families in securing and maintaining stable housing
- assesses clients' housing needs; provides support in navigating housing resources
- addresses any challenges related to housing stability
- collaborates with community organizations, social services, and other stakeholders to ensure comprehensive support for clients
- hone financial skills and plan financial future by attending group workshops on topics such as taxes, budgeting and banking - email [email protected]
Income Tax Clinic
- files income tax for eligible clients by appointment year round.
EarlyON Child and Family Centres and Growing Together in Peel (CAPC) - see separate entries
Community Health Program
- prevention healthcare such as cancer or diabetes screening
- primary healthcare connections/referrals
- service navigation for newcomers
- caregiver and senior's support
- social clubs; wellness sessions
For volunteer and student placement opportunities, as well as fundraising/donations (winter clothing items needed), contact: Prathi Pararajasingam at [email protected]
Toronto, ON, M6N 4C6
- safe space for participants to discuss their experiences and begin healing with a preventative, informative and supportive approach
- conversations/workshops in such areas as setting boundaries, problem solving skills, consent, healthy and unhealthy relationships etc
- provides digital devices to local vulnerable senior residents who face barriers in navigating and accessing digital programs
- also invite people who have devices but would like to learn literacy classes like Microsoft Word, Zoom, Social Media
- social and physical activities such as breakfast, Yoga, Tai chi, outdoor exercise
- information and education on subjects such as health and nutrition, social media and elder abuse
- skills assessment, job search and resume help, labour market information, support to maintain employment, referral to other services
- in partnership with Career Foundation
- settlement support and counselling
- housing referral and support
- educational workshops
- information on Canadian school system
Toronto, ON, M6H 4K3
Women-led organization providing support to South Asian and racialized women in the language of the client's choice
Violence Against Women Program: counselling and referral for assaulted women, social assistance, crisis intervention, immigration assistance
- health education and promotion
- multicultural wellness support groups
- life skills support group; sewing collective
- seniors group for all South Asian women
- youth group for girls, homework club for children
- first language literacy instruction
- job search workshops, employment assistance and counselling
- legal clinic -- advice on family law, immigration, custody, child support, abuse, legal education workshops
Intersectional Services
- settlement services, information and referral, translation and interpretation, advocacy, group activities
- Housing Connections (see separate entry) Community Partner -- assistance with housing search and application process
- year-round income tax clinic for individuals and families with low incomes
- food bank, member of the Daily Bread Food; emergency food including South Asian dry goods provided to those in need on alternate Tuesdays; call ahead for details
- volunteer opportunities
Satellite location at Frontline Community Services (see separate listing), 2761 Markham Road, Scarborough
Toronto, ON, M6R 1M2
Assistance with
- searching for market rent housing in Toronto
- filling out applications for subsidized housing and housing for people with special needs
- assistance with MyAccesstoHousing
- special priority applications for subsidized housing
- access to Toronto Rent Bank - local access center and liaison to other funding supports
- funded by the City of Toronto
Open to walk-in clients, email and phone service preferred for efficiency, masks no longer mandatory
Toronto, ON, M6H 1L6
Support services
- individual counselling
- support groups
- information and referral
- advocacy, referrals and accompaniment to legal, housing, employment, education, emergency and social services
- income and education support
- support groups including for older Cantonese, Mandarin and Spanish-speaking women
- access to a case support worker
Housing support
- assistance applying for subsidized or market-rent housing
- Housing Connections (see separate entry) Community Partner
Health and wellness programs
- trauma informed counselling
- counselor on site from Jean Tweed Centre
- Inner City Health Associates (ICHA) medical clinic on site (Mon - Thurs varying hours)
- dental referral in partnership with Queen West Community Health Centre at the University of Toronto Dental Clinic
- accompaniment to medical appointment
Social and recreation activities, volunteer opportunities, speakers
Toronto, ON, M6M 1B9
Financial supports, social supports, and referrals to employment supports for people receiving Ontario Works in Toronto
All Toronto Employment and Social Services locations provide similar supports
Programs and benefits available through Ontario Works at Programs and Benefits Finder at toronto.ca/humanservices, or visit toronto.ca/ontarioworks for general information
Each location has an Access and Resource Centre where residents can access:
- computers with internet access
- laser printer, scanner, photocopier and telephones
- information about upcoming workshops or events
- onsite services provided by community partners
- information about government services
Financial Supports -- may include money for
- food
- shelter and emergency housing related costs
- clothing and other household costs
- prescription medications
- health costs and funeral expenses
Social Supports -- may include referrals to community and government services, including:
- childcare
- housing
- food banks
- legal services
- newcomer services
- supports for youth, seniors and persons with disabilities
- health and mental health services
- addiction supports
Employment Supports -- accessible through referral to Employment Ontario, these supports may include help to:
- write a resume
- build job-related skills
- participate in training
- gain work experience
- search for a job
People receiving Ontario Works (OW) who have developed an Action Plan with their caseworker may qualify for additional employment benefits available from OW
The services below provide information for people receiving Ontario Works:
MyBenefits -- online service available 24/7 to residents receiving Ontario Works that makes it faster and easier to securely access information on any device (smartphones, tablets and computers)
Interactive Voice Response (IVR) - 1-800-808-2268 for information about payment details, file status, automated service is available 24/7 or call Mon-Fri 8:30 am-5 pm to speak to an agent; service not available to TTY users
Client Services; Information Unit, for information on Ontario Works, including legislation and procedures
Toronto, ON, M6M 3W2
- health services, health promotion
- community services and community development
- Ontario Health Insurance NOT required for general services
- family practice including crisis pregnancy, family planning, management of chronic conditions, prenatal and postnatal care, preventative health care, seniors' health, sexual health
- individual and sexuality counselling, treatment of sexually transmitted diseases
- counselling and case management
- dietitian
- podiatry clinic
- breastfeeding clinic
- child and parenting programs, including Spanish-speaking groups
- Diabetes Education Centre
- harm reduction programs
- seniors programs
- Toronto Public Health dental clinic
- women's programs
- youth programs
- Adult Protective Service program for adults with developmental disabilities
- community kitchen
- client advocacy, crisis referral to shelters
- eviction prevention, information and referral
- housing search
- landlord outreach, negotiation with landlords
- Housing Connections Access Centre, Share the Warmth
- other Home Services -- Rent Bank and Streets to Homes Follow-up Services
For help with Enbridge Gas bills, call 1-855-487-5327
ON, M5V 2R4
- ID clinic
- youth case management
- youth harm reduction supports
- pregnancy and parenting supports
- youth legal supports
- housing support
- medical and health care
- drop-in centre on Wed 4pm-6pm
Toronto, ON, M6J 1E3
Drop-in for adults experiencing homelessness or at risk of homelessness
- washroom and showers
- laundry, lockers and mail service
- computers, printers and internet access
- coffee, tea, cereal and snacks
- hot lunches on Wednesday and Saturday
Community services
- information and referral
- housing support
- case management
- health clinics (psychiatrist and nurse, by appointment only)
- group activities
- Indigenous cultural programming
- social and recreation programs
- outings
Member agency of Toronto Drop-in Network (TDIN)
Toronto, ON, M5V 2H3
Street outreach, housing assistance, referrals to shelter system and respite, and ID clinic for individuals who are homeless, living on the street or street involved
Housing Walk-in Services
- assistance in accessing permanent housing
- individual plan development and intense ongoing advocacy
- assists with obtaining social assistance
- accompaniment to appointments including social assistance, housing, health care, legal consultation
- landlords recruitment
- rent negotiations assistance
- arranges long term supports for tenants and landlords
- Housing Connections (see separate entry) Community Partner -- assistance with housing search and application process
Street Respite Services
- accessible through central intake 416-338-4766, 1-877-338-3398
- 24 hour drop-in with access to showers and snacks
- laundry facilities
- capacity 8
Walk-in Homeless Shelter Referral Service
- phone available to walk-in clients for self referral to shelter system
For assaulted women's shelter referral, contact Assaulted Women's Helpline 416-863-0511 (see separate entry)
Brampton, ON, L6T 4B9
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Emergency and transitional shelters, street outreach, support services and help to find permanent housing
Bracebridge, ON, P1L 1N3
A discretionary fund available to provide individuals in the District of Muskoka, who are experiencing or are at-risk of poverty, emergency financial assistance with modest one-time grants to address basic needs including:
- Basic Needs (clothing, cleaning supplies, personal hygiene supplies, and footwear)
- Transportation (gas gift card, taxi voucher, bus ticket, medical transportation, and vehicle expenses)
- Social Integration (access to a cellphone or phone cards)
- Health and Wellness (medication, emergency dental and eyeglasses)
- Housing Start-up Costs (furniture, bedding and mattress)
- Family Supports (childcare, formula and diapers, and school supplies for children/youth)
- Food Security (grocery gift card and baby food)
Requests for assistance will be reviewed on a case-by-case basis.
