Seniors Helpline
Toronto
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Office: 416-217-2077
Toronto
Toronto, ON
Toronto, ON
Short Description
Services for seniors 65 years and older and those caring for them
- supportive and crisis counselling for seniors, older adults and those caring for seniors
- phone risk assessments, crisis de-escalation and triage to COSS (Crisis Outreach Service for Seniors - see separate listing) and behaviour supports when needed
- crisis service in-person, through COSS, if necessary
Information and referral for support services in the community including:
- adult day programs for frail seniors or those with dementias, case management, congregate dining, crisis support, foot care, home assistance, hospice care, meals on wheels, medical escort, nursing, respite care for caregiver relief, security checks, shopping assistance, social contact, transportation, etc.
A partnership between Toronto WoodGreen Community Services, Ontario Health at Home and Les Centres d'Accueil Heritage
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Toronto
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Office: 705-507-3510
Office: 1-844-809-8355
33 Harbour Square, Unit 1020
Toronto, ON, M5J2G2
Toronto, ON, M5J2G2
Short Description
In-home nursing care and personal support
Services include:
- nursing
- personal care
- medication management
- companionship
- support for chronic conditions
- Alzheimer's and Dementia care
- light housekeeping
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Toronto
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Office: 416-360-4000
Patient Inquiry: 416-864-5454
30 Bond St
Toronto, ON, M5B 1W8
Toronto, ON, M5B 1W8
Short Description
COVID19 -- Call or visit hospital website for updates on entryway restrictions, current visitor policies and appointment cancellations
Acute care hospital
- cancer care
- critical care and trauma
- diabetes comprehensive care; kidney/metabolism program
- Elders' Clinic providing comprehensive geriatric assessments
- gynecology and obstetrics, neonatal care; pediatrics
- heart and vascular disease
- multiple sclerosis; neurosurgery
- Occupational Medicine Clinic
- palliative care
- Positive Care Clinic for HIV
- regional stroke centre
- sleep
Rapid Access to Addiction Medicine (RAAM) Clinic
- urgent care drop in service for individuals with substance use problems
- Mon-Fri 9 am-11 pm
- register at reception, 17 CC Cardinal Carter Wing or call either 416-864-3082 or Coordinated Access to Addiction Services at 1-855-505-5045 , see separate listing
Additional Mental health and addictions, see separate entry
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Developmental Services Passport Program
Toronto
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Office: 416-325-5666
438 University Ave, 7th Fl
Toronto, ON, M5G 2K8
Toronto, ON, M5G 2K8
Short Description
Passport funding program assists individuals with a developmental disability in community participation, and offers respite opportunities for family caregivers, by providing funding for:
Passport administered by local agencies that approve referrals, provide passport information, review invoices, follow up and discuss budgets with clients, explain how funding is used, and help with any issues clients may have with using their funds; visit website to find local Passport agencies
- community classes or recreational programs
- developing work, volunteer, and daily life skills
- hiring support worker
- life plans creation (person directed planning) to reach goals
- temporary respite for caregivers
Passport administered by local agencies that approve referrals, provide passport information, review invoices, follow up and discuss budgets with clients, explain how funding is used, and help with any issues clients may have with using their funds; visit website to find local Passport agencies
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Toronto
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416-506-9888
250 Dundas St W, Suite 305
Toronto, ON, M5T 2Z5
Toronto, ON, M5T 2Z5
Short Description
Health care services offered at home, at school, and in the community, as well as access to supported living programs and long-term care * care coordinators work with people in the community or leaving the hospital to determine what help is needed and arrange for care
Services may include:
Information and Referral - thehealthline.ca provides online access to health care information and services in Ontario, or call the referral phone service at 310-2222 - in English or 310-2272 - in French
Services and Programs:
Services may include:
- nursing
- nurse practitioner
- personal support
- physiotherapy and occupational therapy
- speech and language therapy
- social work
- nutrition and food counseling (dietitians)
- palliative care
- medical supplies and equipment
- access to long-term care homes
- access to supported living (adult day programs, supportive housing, retirement homes and assisted living)
- health support in the school
- specialized services for people living with specific health conditions
- referral to other community supports
Information and Referral - thehealthline.ca provides online access to health care information and services in Ontario, or call the referral phone service at 310-2222 - in English or 310-2272 - in French
Services and Programs:
- North Community Care Clinic
- Sherbourne-Wellesley Community Care Clinic
- Storefront Humber Nursing Clinic
- Thorncliffe Health Hub - Community Nursing Clinic
- West Toronto Community Care Clinic
- Women's College Hospital Community Care Clinic
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Toronto
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Office: 416-977-0050
Short Description
Nurse supervised in-home Personal Support Worker (PSW) care for individuals affected by dementia, Alzheimer's or Acquired Brain Injury as well as palliative home care.
Services provided include:
- Personal Support Workers
- Rehabilitation Support Workers
- Nursing Support
- Case Management
- Arranging transportation to medical appointments, activities
- Assistance with activities of daily living
- Walks and exercise (medically approved)
- Personal hygiene
- Meal planning, preparation, grocery shopping and light housekeeping
- Companionship
- Live-in care
- Behavior management
- Care planning
- Cognitive stimulation, Reminiscence therapy, Memory assistance care and aqua therapy
- Dementia care
- Medication reminders and recording
- Overnight and respite care
- Restorative care
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Toronto
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Office: 416-596-4200
Patient Inquiry: 416-586-8300
Joseph and Wolf Lebovic Health Complex, 600 University Ave
Toronto, ON, M5G 1X5
Toronto, ON, M5G 1X5
Short Description
COVID19 -- Call or visit hospital website for updates on entryway restrictions, current visitor policies and appointment cancellations
Acute care hospital
- geriatric medicine and psychiatry
- cancer care; Ontario Breast Screening Program
- fertility clinic
- palliative care
- Wasser Pain Management Clinic - outpatient pain assessment and treatment
- women's and infants' health
Reitman Centre for Alzheimer's Caregiver Support and Training - 416-586-4800 ext 5882, provides comprehensive services for care partners and their family members living with dementia, see separate listing
Dental Clinic - dental care for those who need dentistry delivered in a hospital setting including care for persons with HIV or AIDS, and persons with physical and developmental disabilities; referral from a medical doctor or dentist required
Mount Sinai Academic Family Health Team 416-586-4800 ext 5159 (at 60 Murray St)
Some hospital services provided at 60 Murray St or 700 University Ave
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647-348-4490
Office: 647-348-4490
90 Shuter St
ON, M4B 2K6
ON, M4B 2K6
Short Description
Hospice that provides end-of-life care to homeless population
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Toronto
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Office: 416-946-2000
Patient Information Line: 416-946-4558
610 University Ave
Toronto, ON, M5G 2M9
Toronto, ON, M5G 2M9
Short Description
Cancer Treatment and Research Centre
- inpatient and outpatient care
- palliative care
Psychosocial Oncology Clinic, 416 946-4525
- counselling for patients and families including caregivers
- support groups; peer support
- music therapy
- Magic Castle - child care for children 12 and under whose caregivers are having appointments or visiting family at Princess Margaret; also open for children who are patients themselves
- aftercare
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Mon Sheong Home for the Aged
Toronto
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416-977-3762 ext 5629
36 D'Arcy St
Toronto, ON, M5T 1J7
Toronto, ON, M5T 1J7
Short Description
105-bed long-term care home * residential care for private rooms, semi-private rooms, and basic rooms * 24-hour nursing and personal care * access to a doctor and other health professionals * secure unit for those with Alzheimer's Disease and related dementias * priority to Chinese community * library
Additional services and facilities:
Short-Stay Care - Short-stay beds (respite care for people who have caregivers in need of temporary relief) * offered as available (private pay) * short-stay residents have access to the same services as long-stay residents
Specialist Health Centre - Medical specialists available by referral for residents and Chinese community
- bedding and furniture
- laundry and housekeeping
- meals
- personal hygiene supplies
- medical supplies and equipment (such as catheters, ostomy bags, or wound care supplies)
- assistance with medication and activities of daily living
- recreation and social programs
Additional services and facilities:
- basic foot care service
- physiotherapy and music therapy
Short-Stay Care - Short-stay beds (respite care for people who have caregivers in need of temporary relief) * offered as available (private pay) * short-stay residents have access to the same services as long-stay residents
Specialist Health Centre - Medical specialists available by referral for residents and Chinese community
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Helena Lam Community Services Centre
Toronto
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Office: 416-585-2013
Office 2: 416-502-2323
479 Dundas St W
Toronto, ON, M5T 1H1
Toronto, ON, M5T 1H1
Short Description
Adult Day Program -- Monday-Friday 9:30 am-3:30 pm, weekday extended hours, Saturday 10 am-3 pm, available in Scarborough and Richmond Hill
- for persons 50 years and older with special needs, such as physical frailty or mild memory impairment, in need of supervised, structured setting
- social and recreation activities, lunch, snack
- personal care and health related services -- exercise, foot care, physiotherapy, occupational therapy, massage therapy
- transportation available
Chinese Bereavement Services -- culturally specific bereavement services
- individual support and self help group
- public education, seminars, workshops
- information and referral
Chronic Disease Self Management Program -- 6 week workshop for adults with chronic medical conditions such as heart disease, arthritis, diabetes, asthma, bronchitis
- individual counselling with nurse, dietitian and social worker
- health and education workshops, seminars
- caregiver education and support
- information and referral
- workshop licensed by Self-Management Resource Centre
Community Outreach -- outreach programs for those living in seniors apartments and suburban areas
- retirement groups
- seniors self help groups
- community, wellness and health education
- caregiver support, volunteer development
Community support services -- escort to medical appointments, telephone security checks, friendly visiting, hospice visiting, grocery shopping, client intervention and assistance -- free
- transportation -- fee
- referrals, follow up
Elder Abuse Prevention Program -- Chinese Elder Abuse Helpline 416-502-2321, elder abuse education, supportive counselling
Geriatric Assessment & Intervention Network (GAIN) Community Team -- wrap around supported care and services with individualized comprehensive geriatric assessment
- intensive case management, personalized care plan
- service navigation
Home care services -- home help, homemaking, respite care, palliative care -- fee
Personal Care Program -- for seniors living in the community requiring higher level of care
- care coordination
- scheduled and unscheduled personal support workers' visit, security check
Integrated Dialysis Care Program -- Registered Nurses and Registered Practical Nurses visit home peritoneal dialysis patients at their home
- health maintenance, nutritional counselling
Supportive housing services -- for seniors requiring higher level of care, 24 hour on site services at Alexandra Park Apartments and Tam O'Shanter Towers, emergency response services
Wellness and Social Program -- social, recreational and educational programs for persons 50 years and older
- drop-in centre, friendship groups, interest classes, outings, congregate dining
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Healing and Wellness
Toronto
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416-977-9881
75 Sherbourne St, Suite 311
Toronto, ON, M5A 2P9
Toronto, ON, M5A 2P9
Short Description
Facilitates and coordinates programs, services, and activities to address the holistic needs of Métis people in Ontario at the provincial, regional, and local levels
Community Support Service Program - Long term care program for persons who are chronically ill * services, information and support to help persons remain in their homes for as long as possible * caregiver support and relief * medical transportation * friendly visiting * security calls/reassurance * home maintenance
Métis Family Wellbeing Program - Provide a variety of family specific programming to help address the needs of Métis families who are working to heal from violence, have children who are in the care of family services, or have youth who are involved in the justice system
Métis Healthy Babies, Healthy Children - The program designed to help children and families from the pre-natal stage to six years of age * offers preparation for parenting and pre-natal and post-natal care * assist all Indigenous families in providing an environment for the healthy development of children through home visits, service coordination, and referrals
Community Support Service Program - Long term care program for persons who are chronically ill * services, information and support to help persons remain in their homes for as long as possible * caregiver support and relief * medical transportation * friendly visiting * security calls/reassurance * home maintenance
Métis Family Wellbeing Program - Provide a variety of family specific programming to help address the needs of Métis families who are working to heal from violence, have children who are in the care of family services, or have youth who are involved in the justice system
Métis Healthy Babies, Healthy Children - The program designed to help children and families from the pre-natal stage to six years of age * offers preparation for parenting and pre-natal and post-natal care * assist all Indigenous families in providing an environment for the healthy development of children through home visits, service coordination, and referrals
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Long Term Care Home
Toronto
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416-964-1599
345 Sherbourne St
Toronto, ON, M5A 2S3
Toronto, ON, M5A 2S3
Short Description
90-bed long-term care home * residential care for private rooms,
semi-private rooms, and basic rooms * 24-hour nursing and personal care *
access to a doctor and other health professionals * multicultural
environment * short term
respite care available
Additional services and facilities:
Short-Stay Care (Public) - Short-stay beds (respite care for people who have caregivers in need of temporary relief) * publicly funded * offered up to 90 days per year, as available * residents have access to the same services as long-stay residents
- bedding and furniture
- laundry and housekeeping
- meals
- personal hygiene supplies
- medical supplies and equipment (such as catheters, ostomy bags, or wound care supplies)
- assistance with medication and activities of daily living
- recreation and social programs
Additional services and facilities:
- podiatrist
- physiotherapist
- dental services
- dietary support
- meals for variety of cultures
- clinical nurse specialist
- palliative care
- restorative care
- peritoneal dialysis
Short-Stay Care (Public) - Short-stay beds (respite care for people who have caregivers in need of temporary relief) * publicly funded * offered up to 90 days per year, as available * residents have access to the same services as long-stay residents
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Adult Day Centre
Toronto
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Office: 416-863-0499
188 Carlton St
Toronto, ON, M5A 2K8
Toronto, ON, M5A 2K8
Short Description
Social and recreation programs, meals provided, transportation and escort available
- Adult Enrichment and Wellness Program for persons with limited social opportunities, must be able to get to Centre on their own
- Day Program for frail seniors or adults with a disability or illness
- Alzheimer/Related Disorders Day Program, with caregiver support opportunities
- Respite Care for persons who require assistance with activation, socialization, meal preparation, personal care, in own homes
- Case management
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Toronto
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416-364-2261
465 Dundas St E
Toronto, ON, M5A 2B2
Toronto, ON, M5A 2B2
Short Description
Health centre focused on family and community health * health professionals assess and treat non-life-threatening injuries or illnesses * referrals to other local health services and personal development groups
Community-led health teams develop programs to improve the social supports and conditions that affect long-term health
EarlyON - Family home visiting * prenatal and postnatal nutrition and support * school readiness * family resource program * infant mental health specialist * parent and child groups * child and family advocacy * child development clinic * early years social work * parent relief * community development * speech and language screening * EarlyON Child and Family Centre satellite
Health Services - health services and programs * OHIP not required
Homeless/Outreach/Harm Reduction Program - Clinics open to current clients only/no walk ins * safe injection site open * harm reduction supplies given at door * all other programs temporarily closed
Immigrant/Refugee Programs - COVID-19 Service Change: Services by appointment over the phone
Pathways to Education - Academic and financial supports for high school students
Community Health Workers - Provides information, referrals, supportive counselling, case management, advocacy * walk-in and outreach services for newcomers, families and homeless people
Hepatitis C Program - Support, education and treatment for individuals with chronic Hepatitis C * weekly group includes information, education, social support and preparation for treatment cycle * OHIP not required
Social Work - Short term (up to 20 sessions) goal focused counselling, case management, and advocacy * referral to other services available in the community including food banks and housing supports
Community-led health teams develop programs to improve the social supports and conditions that affect long-term health
- prenatal and postnatal care
- HIV/AIDS care
- foot care
- social workers
- diabetes education program
- community gardens
- healthy eating advice
- care for older adults in the community
- low-cost dental care
EarlyON - Family home visiting * prenatal and postnatal nutrition and support * school readiness * family resource program * infant mental health specialist * parent and child groups * child and family advocacy * child development clinic * early years social work * parent relief * community development * speech and language screening * EarlyON Child and Family Centre satellite
Health Services - health services and programs * OHIP not required
Homeless/Outreach/Harm Reduction Program - Clinics open to current clients only/no walk ins * safe injection site open * harm reduction supplies given at door * all other programs temporarily closed
Immigrant/Refugee Programs - COVID-19 Service Change: Services by appointment over the phone
Pathways to Education - Academic and financial supports for high school students
Community Health Workers - Provides information, referrals, supportive counselling, case management, advocacy * walk-in and outreach services for newcomers, families and homeless people
Hepatitis C Program - Support, education and treatment for individuals with chronic Hepatitis C * weekly group includes information, education, social support and preparation for treatment cycle * OHIP not required
Social Work - Short term (up to 20 sessions) goal focused counselling, case management, and advocacy * referral to other services available in the community including food banks and housing supports
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Long-Term Care Home
Toronto
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416-392-5252
439 Sherbourne St
Toronto, ON, M4X 1K6
Toronto, ON, M4X 1K6
Short Description
250-bed long-term care home * residential care for private rooms, semi-private rooms and basic rooms * 24-hour nursing and personal care * access to a doctor and other health professionals * secure dementia unit * 2SLGBTQI+ positive environment * specific unit for Chinese residents
Short-Stay Care - Short-stay beds (respite care for people who have caregivers in need of temporary relief) * publicly funded * offered up to 90 days per year - each stay is no longer than 60 days, as available * residents have access to the same services as long-stay residents
Services and Programs:
- bedding and furniture
- laundry and housekeeping
- meals
- personal hygiene supplies
- medical supplies and equipment (such as catheters, ostomy bags, or wound care supplies)
- assistance with medication and activities of daily living
- recreation and social programs
Short-Stay Care - Short-stay beds (respite care for people who have caregivers in need of temporary relief) * publicly funded * offered up to 90 days per year - each stay is no longer than 60 days, as available * residents have access to the same services as long-stay residents
Services and Programs:
- Convalescent Care Program
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Long Term Care Home
Toronto
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416-929-9385
160 Wellesley St E
Toronto, ON, M4Y 1J2
Toronto, ON, M4Y 1J2
Short Description
150-bed long-term care home * residential care for private rooms and
basic rooms * 24-hour nursing and personal care * access to a doctor and
other health professionals * multicultural and LGBTQ+ positive environment * secure dementia unit
Additional services and facilities:
Additional unfunded services:
Short-Stay Care (Public) - Short-stay beds (respite care for people who have caregivers in need of temporary relief) * publicly funded * offered up to 90 days per year, as available * residents have access to the same services as long-stay residents
- bedding and furniture
- laundry and housekeeping
- meals
- personal hygiene supplies
- medical supplies and equipment (such as catheters, ostomy bags, or wound care supplies)
- assistance with medication and activities of daily living
- recreation and social programs
Additional services and facilities:
- physiotherapist
- clinical nurse specialist
- palliative care
- restorative care services
Additional unfunded services:
- chiropodist
- optometrist
- audiologist
- dentist
- hair salon
- outings
Short-Stay Care (Public) - Short-stay beds (respite care for people who have caregivers in need of temporary relief) * publicly funded * offered up to 90 days per year, as available * residents have access to the same services as long-stay residents
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Adult Programs
Toronto
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Office: 416-365-3350
Apartment rentals: 416-365-3350 ext 232
Community service: 416-365-3350 ext 242
33 Hahn Place, Suite 104
Toronto, ON, M5A 4G2
Toronto, ON, M5A 4G2
Short Description
Adult Day Program
- fitness, social and recreational activities with a hot lunch at noon
- group activities
Active Living Center
- fitness, social and recreational activities
- health and well-being promotion
Case management
- navigation
- referral to social and medical service systems
In-Home Services
- light house cleaning
- grocery shopping
- activation
Community meals -- Monday-Friday lunch at noon
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Place Saint-Laurent Housing
Toronto
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Office: 416-365-3350 ext 242
Apartment rentals: 416-365-3350 ext 232
33 Hahn Place, Suite 104
Toronto, ON, M5A 4G2
Toronto, ON, M5A 4G2
Short Description
Independent and assisted living residence for older adults, capacity 70
- one-on-one needs assessment
- case management
- support services
- 24 hour care
- daily support programs
- caregiver relief
- support with transition
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Health Care - Centreville Toronto
Toronto
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Office: 416-922-2672
555 Richmond St W, Suite 300
Toronto, ON, M5V 3B1
Toronto, ON, M5V 3B1
Short Description
Community health centre
- family physicians, medical clinics and nursing care
- home visits by nurses
- dietitians and nutrition counselling
- diabetes education program
- 24-hour medical hot-line
- immunization
- childbirth preparation support and post-natal support
- chronic illness -- meetings, community workshops and health coaching
Community Health Promotion Services
- health promotion workshops
- peer-facilitated HIV-AIDS education
- volunteer opportunities
HIV/AIDS program
- awareness and prevention -- prevention program, community workshops, discussion and support groups, harm reduction kits
- case management -- accompaniment, intervention and support
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Toronto
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416-962-7600
119 Isabella St
Toronto, ON, M4Y 1P2
Toronto, ON, M4Y 1P2
Short Description
Inpatient, outpatient health care services, and community care for people living with advanced HIV/AIDS * provide care related to a person's physical, mental, cultural and social well-being as fundamental components of wellness * education related to a supportive and palliative care for persons living with HIV/AIDS, for care providers, professionals and students
Blue Door Clinic - Services include:
Blue Door Clinic - Services include:
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Kensington Hospice
Toronto
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416-964-5577
38 Major St
Toronto, ON, M5S 2L1
Toronto, ON, M5S 2L1
Short Description
The hospice has two locations:
38 Major Street, Toronto
45 Brunswick Avenue, Toronto
Between the two locations it is a 19-beds residential palliative care facility providing care, comfort and relief of suffering for individuals at the end of life * emotional support to patients and their family/caregivers dealing with a life-threatening illness * 24 hour care including pain control, symptom relief, skilled nursing care, social work and bereavement.
38 Major Street, Toronto
45 Brunswick Avenue, Toronto
Between the two locations it is a 19-beds residential palliative care facility providing care, comfort and relief of suffering for individuals at the end of life * emotional support to patients and their family/caregivers dealing with a life-threatening illness * 24 hour care including pain control, symptom relief, skilled nursing care, social work and bereavement.
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Toronto
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Office: 416-925-4417
7 Hayden St, Suite 303
Toronto, ON, M4Y 2P2
Toronto, ON, M4Y 2P2
Short Description
- housekeeping and homemaker support, including basic nursing care
- transportation to medical appointments
- seminars on seniors issues
- outreach to newcomers
- social and recreational activities, including friendly visiting
- access to job opportunities for care givers and nurses
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Toronto
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Office: 416-925-2251
650 Church St
Toronto, ON, M4Y 2G5
Toronto, ON, M4Y 2G5
Short Description
COVID19
- call hospital switchboard or check website for changes to visitor policies and screening
Inpatient Programs
- complex continuing care
- post acute care rehabilitation
- palliative care (including respite care)
Outpatient Clinics
- foot clinic including general foot care, diabetic footcare, chiropody and wound management
- gerontology
- respirology including pulmonary function testing
- rheumatology
- sleep
Integrated Transitional Services, 160 Jarvis St, Alternative Level of Care (ALC) cares for patients with bariatric requirements awaiting placement in long-term care setting or transitioning back to community, and those with mental health or addiction issues who are stable but not yet ready to transition to the community
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Child and Family Supports, Downtown Toronto
Toronto
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Office: 416-638-7800
Administrative Office: 416-961-9344
365 Bloor St E, Suite 1904
Toronto, ON, M4W 3L4
Toronto, ON, M4W 3L4
Short Description
Multiservice agency providing a range of services for people with social and emotional problems, including counselling, information and referrals, supplementary financial assistance program (government assistance recipients), support groups, supports for assaulted women, in-home palliative care program, English conversation café for new immigrants, and parenting, mental health and wellness programs and workshops
- Pathways to Employment in partnership with JVS Toronto
- Restitution Services for Holocaust Survivors
- Holocaust Survivor Emergency Funding
- chaplaincy services
- speakers
- all services confidential
Café Europa monthly group for Holocaust survivors in partnership with Bernard Betel (see separate listing)
Children
Jewish child protective and family services investigates allegations of child neglect and abuse
- adoption and foster home services and recruitment
- file and adoption disclosure
- counselling
- big brothers and big sisters program
- homework club
- school outreach counselling program
Families
Includes individual, couple, family and group counselling, family life education and life skills programs
- financial assistance combined with poverty reduction counselling for persons on social assistance
- assistance maximizing benefits and entitlements, and finding employment and accommodation
- support for families with special needs children
- Family Resource Centres for pre-school and caregivers (see separate listings)
Woman Abuse Program
Individual and group counselling, crisis intervention, emergency financial assistance, and support groups
- Here to Help group program for children and their mothers
- advocacy and community outreach
- education and consultation
- referrals
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