Settlement Services, Downtown College Site
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416-324-8677
340 College St, Suite 500
ON, M5T 3A9
ON, M5T 3A9
Short Description
Orientation to community * needs and eligibility assessments *
settlement related information * support navigating health and government
systems * LGBTQ+ settlement * referral to housing, legal and employment
services * one-on-one settlement support * group information sessions
settlement related information * support navigating health and government
systems * LGBTQ+ settlement * referral to housing, legal and employment
services * one-on-one settlement support * group information sessions
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Community Health Centre
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416-324-8677
340 College St, Suite 500
ON, M5T 3A9
ON, M5T 3A9
Short Description
Community health centre * provide accessible, community-governed and
inter-professional primary care services, as well as a range of health
promotion, community services, and community capacity building programs
Community and Health Promotion Services - Focus on newcomers, women, families with children birth-6 years * peer outreach and support * parenting and parent-child groups * food skills groups * health education * prenatal nutrition and support * lesbian, gay, bisexual, trans and queer (LGBTQ) services * expressive arts * research and advocacy on newcomer, immigrant and refugee issues
Non-Insured Clinic (NIC) - Toronto Downtown - The Non-Insured Clinic (NIC), previously the Non-Insured Walk-In Clinic (NIWIC), offers confidential primary care services to immigrants and refugees in Toronto who do not have health insurance or coverage under the Ontario Health Information Program.
Primary Care Services - Medical and nursing assessment, prevention and treatment * pre and post natal care * immunizations * chronic disease management * diabetes education * sexual health and education * nutrition and dietetics * counselling and therapy for individuals, families and groups * health coaching and education * self-management and systems navigation * physiotherapy * no OHIP required for primary care services and most specialist referrals
Settlement Services - Orientation to community * needs and eligibility assessments * settlement related information * support navigating health and government systems * LGBTQ+ settlement * referral to housing, legal and employment services * one-on-one settlement support * group information sessions
Services and Programs:
Community and Health Promotion Services - Focus on newcomers, women, families with children birth-6 years * peer outreach and support * parenting and parent-child groups * food skills groups * health education * prenatal nutrition and support * lesbian, gay, bisexual, trans and queer (LGBTQ) services * expressive arts * research and advocacy on newcomer, immigrant and refugee issues
Non-Insured Clinic (NIC) - Toronto Downtown - The Non-Insured Clinic (NIC), previously the Non-Insured Walk-In Clinic (NIWIC), offers confidential primary care services to immigrants and refugees in Toronto who do not have health insurance or coverage under the Ontario Health Information Program.
Primary Care Services - Medical and nursing assessment, prevention and treatment * pre and post natal care * immunizations * chronic disease management * diabetes education * sexual health and education * nutrition and dietetics * counselling and therapy for individuals, families and groups * health coaching and education * self-management and systems navigation * physiotherapy * no OHIP required for primary care services and most specialist referrals
Settlement Services - Orientation to community * needs and eligibility assessments * settlement related information * support navigating health and government systems * LGBTQ+ settlement * referral to housing, legal and employment services * one-on-one settlement support * group information sessions
Services and Programs:
- AccessPoint on Danforth (APOD)
- AccessPoint on Jane (APOJ)
- Interpretation and Translation Services
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Newcomer Centre - Bellevue
Toronto
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Office: 416-925-2103 ext 1221
91 Bellevue Ave
Toronto, ON, M5T 2N8
Toronto, ON, M5T 2N8
Short Description
Settlement services for immigrants and refugees
- counselling
- information and referral
- interpretation
- advocacy
- orientation sessions
- community education workshops
- participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto, childminding and transportation assistance available -- see separate entry
- peer training and development centre
- newcomer services
- LINC classes
- youth justice programs and supports
- art studio
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Cross-Cultural Community Services Association, The, TCCSA Toronto Centre
Toronto
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Office: 416-977-4026
247 Spadina Ave, 4th Floor
Toronto, ON, M5T 3A8
Toronto, ON, M5T 3A8
Short Description
Assists newcomers to adapt to life in Canada
Settlement Services
- orientation and cultural transition counselling services
- information and referral
- translation and interpretation - on education, immigration, housing, transportation, children's benefit, taxation, employment, health care system, citizenship, senior's benefits, recreation
- free annual income tax clinic for newcomers and seniors with low incomes
- free credential assessments through World Education Services (WES) for Permanent Residents and Convention Refugees educated from Afghanistan, Eritrea, Iraq, Palestine, Sudan, Syria, Türkiye, Ukraine, and Venezuela
- free commissioner of oaths services for select documents; call to inquire
Language and Skills Training
- participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA -- see separate entry
Community Connections
- promotes interaction between newcomers and Canadians through cultural and career mentoring, networking, and other activities such as conversation circles, mentoring, youth leadership training, groups for seniors and women, cultural activities and celebrations
Community Services
- programs for youth, seniors, and women
- EarlyON parenting program
- recreation activities, workshops and seminars, volunteer training program, and heritage program for children
The Wellness Oasis
- short-term individual counselling for Convention refugees and landed immigrants
- wellness sessions on mental and physical health
Community Engagement and Volunteering
- professional and personal skills development through orientations and trainings
- opportunities to expand social and professional networks
- obtain community service hours for Ontario secondary diploma requirement
Youth Employment Services
- employment support services to youth 15-30 years facing barriers such as language, culture, accessibility, mental health and/or other challenges
- financial assistance to help eligible youth with expenses such as travel, Internet, mobile devices and/or emergency aid
- free recruitment services for employers across a range of industries including job description writing, job postings, pre-screening of candidates
- wage subsidies of up to $10/hour over the job placement term
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Toronto
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Office: 416-971-7883
Chinatown Centre, 222 Spadina Ave, Unit 217
Toronto, ON, M5T 3B3
Toronto, ON, M5T 3B3
Short Description
Settlement services for newcomers and international students including workshops for the immigrant community
Youth Employment Services
- internships
- summer jobs
- job skills workshops including resumes and interviewing skills
Senior Support
- builds awareness of available resources
- social well-being and mental health support
Community Events
- outreach and cultural activities
- indoor stage events
- outdoor activities: performances, entertainment, speakers, music, food,
- social celebrations
- adult and youth volunteer opportunities
Some programs and services provided off-site
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Welcome Group Newcomer Support
Toronto
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Office: 647-854-4494
192 Spadina Ave
Toronto, ON, M5T 2C2
Toronto, ON, M5T 2C2
Short Description
Matches groups of volunteers with refugee newcomers for up to six months of social and integration support, including
- English language practice
- tutoring for young learners
- job search assistance including resume building, job searching, interview preparation
- support with system navigation (education, health care)
- cultural transition support
- social support and community involvement
- social events and recreation activities
- support available in-person and virtually
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Spadina Office
Toronto
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Office: 416-408-4058
720 Spadina Ave, Suite 504
Toronto, ON, M5S 2T9
Toronto, ON, M5S 2T9
Short Description
Language and settlement services for newcomers
- information and referral
- individual counselling
- job search assistance, newcomer job search resources
- health and family services support
- information and orientation group workshops
- participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto -- see separate entry
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Grange Road
Toronto
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Office: 416-598-3444
23 Grange Rd
Toronto, ON, M5T 1C3
Toronto, ON, M5T 1C3
Short Description
Social Services
- women and girls empowerment programs
- employment and support programs
- community workshops
Language Training and Settlement Services -- assistance to immigrants and newcomers including
- settlement services and referrals
- guidance in form filling
- citizenship test classes
Seniors' Services
- advocacy, supportive counselling, income tax clinic
- fitness and cultural activities
- seniors' digital connection and technology clinic
Recreational Facilities and Programs
- fully equipped fitness centre
- swimming pool with lessons
- fitness programs such as pilates, yoga, and gym for badminton and basketball
Youth Programs
- leaders in training program, youth council
Children's Programs
- afterschool program
- children's day camp during spring, summer and summer breaks
- activity classes afterschool also available
Day Care Music and Arts School
- classes for various musical instruments, arts, and dance for all ages
Licensed child care
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Newcomer Services - Centreville Toronto
Toronto
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Office: 416-922-2672 ext 420
555 Richmond St W, Suite 300
Toronto, ON, M5V 3B1
Toronto, ON, M5V 3B1
Short Description
Needs assessment and Information and referral to community and social services
- support with finding housing, child care, registering children in school and health care
- help filling out government forms including housing and immigration sponsorship forms
- community support through volunteer befriending, conversation circles to practice French
- help with connecting to language classes
- workshops to reduce stress of adjusting to Canadian culture
- Citizenship Preparation -- offers courses, tests and activities to help newcomers prepare for the citizenship test
Bridging services -- connects skilled or internationally trained professional newcomers to employment with job placements, mentorship, volunteering and networking connections in their preferred fields
Settlement Workers in Schools -- assists newcomer students and their families with settling into schools and the community; offers outreach program based in elementary and secondary schools from mid-August to end of June
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Corvetti Education Centre, Settlement Services
Toronto
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Office: 416-534-7400
760 College St, 2nd Fl
Toronto, ON, M6G 1C4
Toronto, ON, M6G 1C4
Short Description
Settlement Services
- orientation, assistance with documentation, interpretation and translation
- information and referral - employment, housing, health, legal
- crisis intervention and supportive counselling
English as a Second Language (ESL) Instruction
- variety of ESL classes
- part time and full time classes
- citizenship preparation classes
- CAAT (Canadian Adult Achievement Test)
- ESL for work permit holders and visitors
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Corvetti Education Centre, Client Support Services Program
Toronto
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Office: 647-221-0965
Corvetti Education Centre: 416-534-7400
760 College St, Main Fl
Toronto, ON, M6G 1C4
Toronto, ON, M6G 1C4
Short Description
Case management for government assisted refugees for 12 months to help transition to life in Canada
- orientation, life skills and settlement services
- information and referral regarding services at other agencies
- accompaniment to appointments and interpretation/translation
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Transitional Housing
Toronto
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Office: 416-727-0299
Toronto
Toronto, ON
Toronto, ON
Short Description
Long-term transitional housing, including trauma counselling, basic needs and essential support to re-establish independence; also settlement services, and information and referral on legal aid, immigration, social assistance
Case management and programming in partnership with Mennonite New Life Centre of Toronto, see separate listing
- capacity 7
Case management and programming in partnership with Mennonite New Life Centre of Toronto, see separate listing
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Toronto
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Office: 647-709-2600
21 College St, Suite 600
Toronto, ON, M5G 2B3
Toronto, ON, M5G 2B3
Short Description
Carrefour des Immigrants FrancoQueer
Settlement and integration programs for 2SLGBTQIA+ francophone newcomers in Ontario:
- settlement and integration services
- help with citizenship and/or refugee application process
- information, orientation and referral
- information and orientation workshops
- discussion groups and peer support, including matching with someone already settled
- social integration activities to adapt to Canadian life
- employment support services - workshops, resume coaching, interview preparation
- psychosocial support and crisis counselling
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Toronto
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Office: 416-535-6262
1008 Bathurst St
Toronto, ON, M5R 3G7
Toronto, ON, M5R 3G7
Short Description
Programs and services
- information and referral
- settlement services and orientation for refugees and immigrants
- life skills
- assistance in accessing government and community services
- advocacy
- income tax clinic
- available in March and April only
- individual and family counselling
- case management for assaulted women
- parenting groups
- group activities for seniors
- family summer program
- family education and support groups
Food Bank: groceries for residents of catchment area only
- member of Daily Bread Food Bank and Second Harvest Food Support Committee
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Immigrants, Refugees & Newcomers Support
Toronto
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Office: 416-532-4828
248 Ossington Ave
Toronto, ON, M6J 3A2
Toronto, ON, M6J 3A2
Short Description
Settlement services
Individual assistance with immigration, orientation and other settlement-related issues
- information and referral
- identification documents, applying for government benefits/services, housing, legal issues and accessing healthcare services
- employment education and support
- group settlement sessions
- client advocacy support
Group activities for newly arrived immigrants and refugees (all ages)
Trained and experienced volunteer mentors assist with language learning in English language settlement groups, orienting to new community, and establishing social and professional networks
- volunteering and civic engagement
- financial literacy
- skills and career development
- free immigration legal clinics
Newcomer Youth Program for youth 13-30 years
- leadership training
- entrepreneurship
- homework club
- one-to-one help with resume writing and job search skills
- post-secondary and scholarship applications
- cooking classes
- mentorship
- sports clubs and recreation
- art and design activities
- volunteer program
- civic engagement activities
- individual and group mental health and wellness support
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Community Services
Toronto
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Office: 416-591-6565
Crisis: 1-877-336-2433
Short Description
Centre for French speaking women
Services for Victims of Violence and/or Sexual Assault
- individual counselling
- emotional support and accompaniment
Community Programs (for all francophone women)
- sexual assault prevention in primary and secondary schools
- sexual assault prevention within the community
- volunteer opportunities
Services for Newcomer, Immigrant and Refugee Women
- settlement services for French-speaking immigrant and refugee women
- accompaniment to settlement related appointments
- Action Femmes -- social and education group for newly arrived refugee and immigrant women who are feeling isolated
Transitional and Housing Support Program for Women who are Victims of Violence
- assistance in finding housing
ÉLAN Program
- employment preparation for all Francophone women in search of employment
- computer courses
Tremplin Program
- self-employment and entrepreneurship workshops
Family Court Support Worker Program
- information on the family court process
- assistance in documenting the history of abuse for family court proceedings
- referral to specialized services and supports in the community
- safety planning
- accompaniment of the victim to court proceedings, if necessary
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Mental Health Supports
Toronto
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Office: 416-977-1333
355 Church St
Toronto, ON, M5B 0B2
Toronto, ON, M5B 0B2
Short Description
Case management and supportive housing services, mental health symptoms management, assistance finding housing and accessing community resources, social skills and community living skills improvement
Mental health supportive housing services:
Cooperative living arrangements in 7 downtown Toronto houses, includes single rooms, staff support and shared responsibility for meal preparation, shopping, and housekeeping
On-site high support services in 20 bachelor units for patients transitioning from hospital to community, in partnership with Centre for addiction and Mental Health (CAMH) (see separate listing)
Medium support in bachelor and one-bedroom units for clients who are able to live independently, in partnership with Mainstay Housing and St Clare's Multifaith Housing Society (see separate listings)
Pathways to Home (PTH) Program
Intensive on-site high support for long-term shelter system users with complex mental health and/or developmental disabilities, and physical health challenges, in partnership with and referral through the City of Toronto, Shelter, Support and Housing Administration (see separate listing)
RISE (Recovery During Immigration and Settlement)
Short term mental health case management, in partnership with Immigration, Refugees and Citizenship Canada (see separate listing)
Mental health supportive housing services:
Cooperative living arrangements in 7 downtown Toronto houses, includes single rooms, staff support and shared responsibility for meal preparation, shopping, and housekeeping
On-site high support services in 20 bachelor units for patients transitioning from hospital to community, in partnership with Centre for addiction and Mental Health (CAMH) (see separate listing)
Medium support in bachelor and one-bedroom units for clients who are able to live independently, in partnership with Mainstay Housing and St Clare's Multifaith Housing Society (see separate listings)
Pathways to Home (PTH) Program
Intensive on-site high support for long-term shelter system users with complex mental health and/or developmental disabilities, and physical health challenges, in partnership with and referral through the City of Toronto, Shelter, Support and Housing Administration (see separate listing)
- 24/7 on-site support, including access to health and mental health specialized supports
- access to peer support groups, education sessions, life skills and social/recreation activities
RISE (Recovery During Immigration and Settlement)
Short term mental health case management, in partnership with Immigration, Refugees and Citizenship Canada (see separate listing)
- individual counselling and support
- peer support
- workshops including orientation to Canadian health care system, community programming, social assistance, employment and support services
- social and recreational activities to promote integration
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New to Canada
Toronto
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Office: 416-392-6874
519 Church St
Toronto, ON, M4Y 2C9
Toronto, ON, M4Y 2C9
Short Description
New to Canada - One-On-One Settlement Coordination for LGBTQ+ newcomers
- help with immigration forms about hearing, housing, employment, education
- by appointment
- weekly program designed for Convention Refugees and Permanent Residents
- sessions explore issues related to settlement in Canada
Among Friends LGBTQ+ Refugee Support Group
- weekly presentations and information sessions on topics such as immigration/refugee law, employment and accessing healthcare
- light meal provided during sessions
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Toronto
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Office: 416-397-5981
TTY Relay Service: 7-1-1
789 Yonge St
Toronto, ON, M4W 2G8
Toronto, ON, M4W 2G8
Short Description
Lending, reference and research libraries
- materials in print and other various formats including multiple languages
- additional library services
- community programs
Branch Locations
Library Services: bookmobile and home library services
- computers
- Internet access, including free Wi-Fi
- digital services
- online research
- special collections
- musical instrument lending library
- meeting rooms
Community Programs: classes, workshops, outreach programs and exhibits
- English as a Second Language (ESL) classes
- literacy
- homework help
- seasonal income tax clinics
- Library Settlement Partnerships: outreach program offering settlement information and referral
Tech Help: call Answerline 416-397-5981 Monday-Friday 9 am-8 pm, Saturday 9 am-4:30pm
- staff provides quick answers over the phone to tech questions
- if longer help session required, contact local branch
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Toronto Reference Library
Toronto
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Office: 416-395-5577
Answerline: 416-397-5981
TTY Relay Service: 7-1-1
789 Yonge St
Toronto, ON, M4W 2G8
Toronto, ON, M4W 2G8
Short Description
Adult reference and research library with materials in over 80 languages
- access to computers, Internet, printers
- information and programs for newcomers
- job search programs and materials
- language learning materials
- arts, picture and video collections
Services for People with Disabilities: equipment, collections
Digital Innovation Hub: 3D printing, sound and video production, green screen technology
- self-publishing press
IntelliSearch: 416-393-7241; customized bibliographic search service providing quick access to databases, fee
Book a Librarian: service for personal assistance with information needs
Marilyn and Charles Baillie Special Collections Centre: includes the Arthur Conan Doyle Collection and the Baldwin Collection of Canadiana
Bram and Bluma Appel Salon: event rentals space
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Vietnamese Association, Toronto, Dundas Street West Office
Toronto
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Office: 416-536-3611
1364 Dundas St W
Toronto, ON, M6J 1Y2
Toronto, ON, M6J 1Y2
Short Description
Offices are open, but appointments are recommended
Settlement and Adaptation Services
Settlement and Adaptation Services
- information and referral, orientation, housing referrals
- one to one gambling counselling and workshops
- translation and interpretation
- documentation, form filling
- outreach, social development program, educational workshops, career mentoring
- employment counselling
- resume preparation, job search techniques
- access to telephone, fax, photocopier
- assistance obtaining certification of education and/or trade documents
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Toronto
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Office: 416-599-2727
120 Carlton St, Suite 212
Toronto, ON, M5A 4K3
Toronto, ON, M5A 4K3
Short Description
HIV/AIDS prevention and support services
- sexual health education, health promotion workshops, safer sex supplies
- one-on-one support, support groups, referral
- form filling, settlement services, interpretation and translation
- financial support including contingency fund
- capacity building and training
SAFE Program - non-judgemental check-in service for personal security, www.asaap.ca/safeprogram for more information
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Toronto
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Office: 416-744-9289
1280 Finch Ave W, Unit 205
Toronto, ON, M6J 3K6
Toronto, ON, M6J 3K6
Short Description
Community Services
- needs assessment and information and referral to community and social services
- support with finding housing, child care, registering children in school and health care
- help filling out government forms including housing and immigration sponsorship forms
Translation and Interpretation Services
- professionally trained interpreters with expertise in health, community and social services
- translation and revision
- immediate over the phone interpretation
Afghan Women's Support Program - provides short-term counselling to clients who encounter difficulties in adjusting to life in Canada and assistance in overcoming these challenges
Seniors Program
- counselling and referral
- seniors helping seniors
Youth Empowerment Program
- monthly discussion group on issues such as employment, school problems
- community collaboration with police and others
- information about school choices, postsecondary education, employment
- mentorship program
Volunteer and TV Broadcasting Program Assistance- television broadcasts Friday nights and Saturdays
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Counselling and Support Services, Downtown Main Office
Toronto
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Office: 416-363-1066
194 Jarvis St, 2nd Fl
Toronto, ON, M5B 2B7
Toronto, ON, M5B 2B7
Short Description
Medical, mental health, settlement and social support services including integrated anti-human trafficking support; research and education
Mental Health Counselling and Support
- confidential assessment, counselling, crisis intervention and support services
- individual, family and group counselling, and mutual support groups
- service coordination and referral to treatment
- contact for information on available languages
Settlement Services
- needs assessment
- orientation
- supportive counselling
- interpretation and translation services
- employment counselling and computer training
- peer support groups
- referrals to outside resources, including housing, social services, legal and medical help, skills training, cultural groups, and recreational programs
- assistance with documentation and completing applications
Children, Youth, and Parent Programs
- specialized settlement services for children and their families to deal with trauma and restore family functioning
- homework club, individual tutoring, education counselling, leadership development, and summer recreation programs
- workshops such as job interview skills, employment training, driver education, health and sexual health, education options
- parent supports such as counselling, school and child welfare systems navigation, assistance accessing child care and completing subsidies applications
- assistance accessing free or affordable community programs
Language and Skills Training
- English as a Second Language (ESL)
- computer classes
- citizenship preparation classes
- participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto, see separate listing
Befriending Program
- community support for survivors of torture through a network of volunteer befrienders
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Toronto
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Office: 647-233-6036
Settlement and ESL: 416-807-1983
Spiritual Support: 416-682-2510
Toronto Harbour Light Ministries, 160 Jarvis St, Unit 132
Toronto, ON, M5B 2E1
Toronto, ON, M5B 2E1
Short Description
Online English Classes and Conversation Circles
Beginner, intermediate and high intermediate online English classes; online English conversation club
Settlement and Community Resources
- assessment, information and referral to food programs, clothing and furniture banks, employment centres, schools and education resources, health centres
- assistance with applications for government programs such as Ontario Works, Employment Insurance, Legal Aid, transitional and subsidized housing
Citizenship, Immigration and Refugee Services
- assistance with applications for citizenship, passports and protected person travel documents
- help with spouse, common-law partner and child sponsorship applications
- refugee system navigation and related procedures such as work/study permits, permanent resident applications as protected person/Convention refugee
- assistance with applications to become permanent resident based on Humanitarian and Compassionate (H&C) grounds
- help with permanent resident card and other Canadian identification forms
- assistance with study permit renewal and work permit applications for international students; information about pathways to become permanent residents
- help for migrant workers such as work permit assistance for vulnerable people
Spiritual Care
- provided through chaplain
- referral and resources for different religious communities
- one-on-one spiritual counselling
- ceremonies such as weddings, funerals and prayers
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