Interpretation and Translation Services, Over-the-phone and video remote interpreting - Language Access Plan Implementation
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416-324-2731 ext 0
Office: 416-324-2731 ext 0
340 College St, Suite 500
ON, M5T 3A9
ON, M5T 3A9
Short Description
Professionally-trained interpreters with expertise in health, community, and social services * in person, on-site (health centres, hospitals, home visits, community centres) * translation and revision * telephone message relays * audio and video recordings and dubbings * interpreter training for bilingual staff and volunteers * training and resources for service providers on working with interpreters and multilingual populations
RIO (Remote Interpretation Ontario) Network -- immediate over the phone interpretation
RIO (Remote Interpretation Ontario) Network -- immediate over the phone interpretation
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Newcomer Centre - Bellevue
Toronto
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Office: 416-925-2103 ext 1221
91 Bellevue Ave
Toronto, ON, M5T 2N8
Toronto, ON, M5T 2N8
Short Description
Settlement services for immigrants and refugees
- counselling
- information and referral
- interpretation
- advocacy
- orientation sessions
- community education workshops
- participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto, childminding and transportation assistance available -- see separate entry
- peer training and development centre
- newcomer services
- LINC classes
- youth justice programs and supports
- art studio
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Cross-Cultural Community Services Association, The, TCCSA Toronto Centre
Toronto
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Office: 416-977-4026
247 Spadina Ave, 4th Floor
Toronto, ON, M5T 3A8
Toronto, ON, M5T 3A8
Short Description
Assists newcomers to adapt to life in Canada
Settlement Services
- orientation and cultural transition counselling services
- information and referral
- translation and interpretation - on education, immigration, housing, transportation, children's benefit, taxation, employment, health care system, citizenship, senior's benefits, recreation
- free annual income tax clinic for newcomers and seniors with low incomes
- free credential assessments through World Education Services (WES) for Permanent Residents and Convention Refugees educated from Afghanistan, Eritrea, Iraq, Palestine, Sudan, Syria, Türkiye, Ukraine, and Venezuela
- free commissioner of oaths services for select documents; call to inquire
Language and Skills Training
- participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA -- see separate entry
Community Connections
- promotes interaction between newcomers and Canadians through cultural and career mentoring, networking, and other activities such as conversation circles, mentoring, youth leadership training, groups for seniors and women, cultural activities and celebrations
Community Services
- programs for youth, seniors, and women
- EarlyON parenting program
- recreation activities, workshops and seminars, volunteer training program, and heritage program for children
The Wellness Oasis
- short-term individual counselling for Convention refugees and landed immigrants
- wellness sessions on mental and physical health
Community Engagement and Volunteering
- professional and personal skills development through orientations and trainings
- opportunities to expand social and professional networks
- obtain community service hours for Ontario secondary diploma requirement
Youth Employment Services
- employment support services to youth 15-30 years facing barriers such as language, culture, accessibility, mental health and/or other challenges
- financial assistance to help eligible youth with expenses such as travel, Internet, mobile devices and/or emergency aid
- free recruitment services for employers across a range of industries including job description writing, job postings, pre-screening of candidates
- wage subsidies of up to $10/hour over the job placement term
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Counselling, Legal and Interpretation Services
Toronto
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Office: 416-323-9149 press 1
489 College St, Suite 503
Toronto, ON, M6G 1A5
Toronto, ON, M6G 1A5
Short Description
Legal representation, counselling, multilingual interpretation and advocacy
Legal services
- information, advice and consultation on issues of violence against women
- referrals to lawyers
- assistance with all levels of the justice system
- family and immigration law representation
- Independent Legal Advice for survivors of sexual assault
- community education
- systemic advocacy
#AndMeToo Project
- provides women and gender diverse people of precarious status and/or employment who have experienced sexual assault or sexual harassment in their workplaces with access to summary legal advice, brief services, referrals
Family Court Support Worker Program
- information on the family court process, and assistance in preparing for family court proceedings (documenting history of abuse, accessing Legal Aid)
- referral to specialized services and supports in the community
- safety planning
- court accompaniment to proceedings when appropriate
Counselling Services
- individual and group counselling
- mindfulness, trauma support
- referrals to community agencies
- housing transition support for women leaving abusive relationships
- Gardiner Expressive Arts Group for survivors of sexual abuse
Interpreter Services Toronto
- language interpretation to access support services in the community and in Domestic Violence Courts
- includes services for clients who are deaf or hard-of-hearing
- interpreter training and employment opportunities
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Toronto
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Office: 416-963-4300
260 Spadina Ave, Suite 410
Toronto, ON, M5T 2E4
Toronto, ON, M5T 2E4
Short Description
HIV/AIDS Education and Support Programs
- information on HIV/STBBI testing and treatment
- confidential individual counselling
- peer support
- financial and practical assistance
- information and referral (income, housing, legal matters)
- translation services
- support in health system navigation
- holistic health services; health promotion
- workshops and community events
- social activities
Programs for LGBTQ+ East and Southeast Asian People
- HIV and STBBI education, prevention and anti-stigma
- events and activities for LGBTQ+ Asian youth and international students
- health and wellness programs for Asian migrant workers
- harm reduction outreach and education
- research projects focused on the health of Asian LGBTQ+ communities
- resources for Asian LGBTQ+ communities on sexual health, mental health and wellness in a range of languages
- public events celebrating the East and Southeast Asian LGBTQ+ community
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Corvetti Education Centre, Settlement Services
Toronto
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Office: 416-534-7400
760 College St, 2nd Fl
Toronto, ON, M6G 1C4
Toronto, ON, M6G 1C4
Short Description
Settlement Services
- orientation, assistance with documentation, interpretation and translation
- information and referral - employment, housing, health, legal
- crisis intervention and supportive counselling
English as a Second Language (ESL) Instruction
- variety of ESL classes
- part time and full time classes
- citizenship preparation classes
- CAAT (Canadian Adult Achievement Test)
- ESL for work permit holders and visitors
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Toronto
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Office: 647-805-9775
476 Grace St
Toronto, ON, M6G 3A9
Toronto, ON, M6G 3A9
Short Description
Drop-in centre
- social, recreation and education programs
- information and referral
- counselling
- translation and interpretation
- assistance in filling out forms
- income tax clinic
- English as a Second Language (ESL) classes
- computer classes
- dance, music and other recreational classes
- gateball club
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Toronto
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Office: 416-326-4249
McMurtry-Scott Building, 720 Bay St, 5th Fl
Toronto, ON, M7A 2S9
Toronto, ON, M7A 2S9
Short Description
Superior Court of Justice: responsible for all jury trials and civil cases, some family cases (including divorce, custody, support and property division), some criminal trials (generally of a more serious nature), some appeals
Ontario Court of Justice: responsible for most criminal trials, all bail and preliminary hearings, young offenders, provincial offences, and some family cases (including adoption, support and custody, and child protection)
Family Court intake: personnel available for referral and to assist in preparing court applications and documents 416-327-2064
- mediation program for custody and access issues 416-326-8028
- certified copies of court orders including divorce decrees 416-327-5440 (Civil), 416-327-2064 (Family)
Class Proceedings Act: allows individuals to bring lawsuits on their own behalf and on behalf of other persons who have suffered a similar wrong, including infringement of Charter rights
- representative plaintiff must have a lawyer; contingency fee arrangements permitted, or may apply for funding from Class Proceedings Committee of the Law Foundation of Ontario, 416-598-1550
Court Interpretation Unit: over 100 spoken languages, American Sign Language (ASL) and Langue des signes du Quebec (LSQ)
- 720 Bay St, 3rd Flr, 416-326-6500, [email protected]
see branch listings for Court locations, certified copies of court orders including divorce decrees 416-327-5440 (Civil), 416-327-2064 (Family)
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Toronto
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Office: No public telephone number
Short Description
Association of ASL-English Interpreters, Deaf Interpreters, LSQ-French Interpreters
- professional development and networking opportunities
- acts as advisor to service providers, public education and advocacy
- for listing of of OASLI interpreters, go to Canadian Association of Sign Language Interpreters (CASLI) website, go to Advanced Search and select OASLI, click www.casli.ca/directory
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Communication Devices and Interpreting Services
Toronto
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Office: 1-866-518-0000
Crisis: 416-712-6637
Short Description
Provides services to increase the independence of people who are culturally deaf, oral deaf, deafened
CHS Interpreting & Translation Services (OIS)
CHS Interpreting & Translation Services (OIS)
- professional sign-language interpreters
- set fee - organizations and businesses are responsible for the cost of making their services accessible no matter who requests the interpretation service
- advance booking preferred
- for after hours emergency interpreter services for health and mental health emergencies, contact:
- CHS Interpreting & Translation Services, After Hours Emergency Interpreter Service at 1-866-256-5142 or TTY: 1-866-831-4657 or
- email [email protected] or [email protected]
- carries a wide variety of devices to assist individuals who are deaf, deafened and hard of hearing including TTYs (text telephones), visual smoke detectors, baby monitors, signaling devices and alarm clocks
- registered ADP vendor for Teletypewriter for the Deaf
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Vietnamese Association, Toronto, Dundas Street West Office
Toronto
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Office: 416-536-3611
1364 Dundas St W
Toronto, ON, M6J 1Y2
Toronto, ON, M6J 1Y2
Short Description
Offices are open, but appointments are recommended
Settlement and Adaptation Services
Settlement and Adaptation Services
- information and referral, orientation, housing referrals
- one to one gambling counselling and workshops
- translation and interpretation
- documentation, form filling
- outreach, social development program, educational workshops, career mentoring
- employment counselling
- resume preparation, job search techniques
- access to telephone, fax, photocopier
- assistance obtaining certification of education and/or trade documents
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Canadian Hearing Services, Toronto Regional Office
Toronto
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Office: 1-866-518-0000
271 Spadina Rd
Toronto, ON, M5R 2V3
Toronto, ON, M5R 2V3
Short Description
Multiservice agency for adults who are Deaf, Deafened, or hard of hearing
- audiology and speech-language pathology
- communication devices
- hearing aid services and hearing tests
- support for coping with hearing loss
- American Sign Language (ASL) classes for individuals and businesses
CHS Interpreting Services -- professional ASL interpreters for medical, legal, business, employment, social and government services
Emergency Interpreter Services -- sign language interpreters for health or mental health emergencies; 1-866-518-0000, TTY 1-877-215-9530, [email protected], SMS/Text 416-712-6637 (charges may apply)
CONNECT Counselling Services -- counselling for children, youth, adults who are culturally deaf, oral deaf, deafened, hard-of-hearing and their families: counselling around mental health issues, addiction, relationships, domestic violence, or other serious challenges
General Support Services -- support for culturally deaf, oral deaf, deafened, and hard-of-hearing people to help people overcome language and cultural barriers in everyday living situations: case management, referrals, supportive counselling, consumer advocacy, short-term intervention
Hearing Care Counselling -- support for hard-of-hearing adults 55+ who are having difficulty with hearing loss, or younger adults with other disabilities as well as hearing loss, requiring home-based services: home visits, education, counselling, communication devices
Deaf-Blind Intervening Services 1-866-518-0000, TTY 1-877-215-9530, Allan Wareham [email protected]
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Toronto
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Office: 416-599-2727
120 Carlton St, Suite 212
Toronto, ON, M5A 4K3
Toronto, ON, M5A 4K3
Short Description
HIV/AIDS prevention and support services
- sexual health education, health promotion workshops, safer sex supplies
- one-on-one support, support groups, referral
- form filling, settlement services, interpretation and translation
- financial support including contingency fund
- capacity building and training
SAFE Program - non-judgemental check-in service for personal security, www.asaap.ca/safeprogram for more information
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Toronto
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Office: 416-744-9289
1280 Finch Ave W, Unit 205
Toronto, ON, M6J 3K6
Toronto, ON, M6J 3K6
Short Description
Community Services
- needs assessment and information and referral to community and social services
- support with finding housing, child care, registering children in school and health care
- help filling out government forms including housing and immigration sponsorship forms
Translation and Interpretation Services
- professionally trained interpreters with expertise in health, community and social services
- translation and revision
- immediate over the phone interpretation
Afghan Women's Support Program - provides short-term counselling to clients who encounter difficulties in adjusting to life in Canada and assistance in overcoming these challenges
Seniors Program
- counselling and referral
- seniors helping seniors
Youth Empowerment Program
- monthly discussion group on issues such as employment, school problems
- community collaboration with police and others
- information about school choices, postsecondary education, employment
- mentorship program
Volunteer and TV Broadcasting Program Assistance- television broadcasts Friday nights and Saturdays
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Counselling and Support Services, Downtown Main Office
Toronto
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Office: 416-363-1066
194 Jarvis St, 2nd Fl
Toronto, ON, M5B 2B7
Toronto, ON, M5B 2B7
Short Description
Medical, mental health, settlement and social support services including integrated anti-human trafficking support; research and education
Mental Health Counselling and Support
- confidential assessment, counselling, crisis intervention and support services
- individual, family and group counselling, and mutual support groups
- service coordination and referral to treatment
- contact for information on available languages
Settlement Services
- needs assessment
- orientation
- supportive counselling
- interpretation and translation services
- employment counselling and computer training
- peer support groups
- referrals to outside resources, including housing, social services, legal and medical help, skills training, cultural groups, and recreational programs
- assistance with documentation and completing applications
Children, Youth, and Parent Programs
- specialized settlement services for children and their families to deal with trauma and restore family functioning
- homework club, individual tutoring, education counselling, leadership development, and summer recreation programs
- workshops such as job interview skills, employment training, driver education, health and sexual health, education options
- parent supports such as counselling, school and child welfare systems navigation, assistance accessing child care and completing subsidies applications
- assistance accessing free or affordable community programs
Language and Skills Training
- English as a Second Language (ESL)
- computer classes
- citizenship preparation classes
- participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto, see separate listing
Befriending Program
- community support for survivors of torture through a network of volunteer befrienders
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Working Women Community Centre, Gladstone
Toronto
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Office: 416-532-2824
533A Gladstone Ave
Toronto, ON, M6H 3J1
Toronto, ON, M6H 3J1
Short Description
Settlement services
- English language classes (LINC)
- one on one information and referral, orientation
- counselling
- documentation
- social assistance applications
- interpretation
- information sessions and workshops
Women support groups
- counselling and support groups for assaulted women
- Spanish-speaking seniors club
- Portuguese-speaking seniors group
- groups for Portuguese-speaking, Spanish-speaking and Mandarin-speaking women
- wellness and fitness program
- advocacy and public education
- community development
Home Instruction for Parents of Preschool Youngsters (HIPPY) -- in-home school readiness program for low income families, serving Jane and Finch, Malvern, Thorncliffe and Toronto West
Tutoring program -- for students of Portuguese or Spanish-speaking heritage
Live-in Caregiver support program -- individual support, employment and employer related issues, employment training opportunities
Community engagement -- community led activities, volunteering, leadership development for youth, women and seniors
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Toronto
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Office: 416-506-1400
163 Queen St E, 2nd Fl
Toronto, ON, M7A 2H6
Toronto, ON, M7A 2H6
Short Description
Provides support in accessing HIV medical care and medications, immigration services and other social services, as well as delivering practical support services
HIV Medical and Medication Access
- assists people living with HIV in getting connected to HIV medical care and HIV medications
- helps people access drug coverage through Ontario Works (OW), Ontario Disability Support Program (ODSP), Trillium Drug Program and free drug coverage from pharmaceutical companies
- accompany Community Members to medical appointments to provide translation, support and advocacy
- financial assistance for medical and medication costs (while finances are available)
Income Support
- help people living with HIV/AIDS access government assistance programs such as as OW, ODSP, Canada Pension Plan (CPP), Employment Insurance
- provides financial assistance for health and wellness needs
Immigration Support
- assists people living with HIV/AIDS access immigration support, including getting a legal aid certificate, referrals to lawyers who specialize in HIV
- offers language support in languages such as Spanish, Swahili, Amharic and French
- accompanies people to their immigration/legal appointments to provide interpretation, support and advocacy
- helps Community Members complete immigration applications
Food Programs
- Essentials Market weekly food bank, including pet food (member of Daily Bread Food Bank)
- Food for Life: bi-weekly meal delivery program and delivery of items from the Essentials Market
Other Support Programs
- information and referral to other services such as mental health, housing, employment and legal services
- pet programs including financial assistance for vet bills, pet food, referrals to vets with discounted services, low cost spay/neutering and foster program in partnership with the Toronto Humane Society, see separate listing
- free haircuts on-site
- harm reduction kits, including used equipment drop-off and safer sex supplies on-site
Complementary Therapies
- hosts on-site free massage and acupuncture clinics in partnership with local colleges
Educational and Cultural Groups
- offers the Hassle Free HIV+ Women's Group as well as the Golden Girls Group for HIV+ Women over 60
- provides educational workshops for people living with HIV around HIV disclosure, U=U and harm reduction
- Saturday Social Club - play games and socialize
Engagement and Volunteer Programs
- opportunities for Community Members to volunteer and/or become Community Mobilizers
- engagement/volunteer programs including POWER (Positive Women's Empowerment and Resiliency) program, Men's Health, PHA Patient Instructor health educator program, front desk, Essentials Market, delivery and Therapeutic Care
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Newcomer Services and Programs
Toronto
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Office: 416-392-0335 ext 227 or 246
707 Dundas St W
Toronto, ON, M5T 2W6
Toronto, ON, M5T 2W6
Short Description
Newcomer Services Settlement Program
- information and orientation
- translation and interpretation
- referral to community resources
- assistance in filling out forms including the health card, permanent resident card renewal and Canadian citizenship application
- supportive counselling
- employment related services
- information workshops
- income tax preparation for low income newcomers
Newcomer Youth Programs: youth 12-17 years
- athletics and recreation
- tutoring/homework help
- gaming programs
- newcomer youth drop-in program
- educational workshops
- summer Newcomer leader-in-training program
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Translation Services
Ontario
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Office: 800-567-8100
Office 2: 416-975-0505
Short Description
Translation services
Available in over 180 languages
- Document translation
- Website and software localization
- Legal/notarized translations
- Desktop publishing
- Transcription services
- Terminology extraction
- Multiple quality and service options
- Content and supply chain management
- Artificial intelligence translations
Available in over 180 languages
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Interpreting services
Ontario
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Office: 888-975-4468
Office 2: 416-975-0505
Short Description
Service facilitating oral or manual communication between two or more speakers who are not speaking (or signing) the same language
Service offered:
Service offered:
- face-to-face
- over-the-phone
- simultaneous
- video
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Parkdale Intercultural Association, Secondary Location
Toronto
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Office: 416-536-1783
1365 Queen St W
Toronto, ON, M6K 1M1
Toronto, ON, M6K 1M1
Short Description
Settlement Program
- needs assessment and referral, information and orientation
- translation and interpretation
- assistance with government applications and form filling
- citizenship classes and facilitation of ceremonies
- participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto, childminding and TTC tokens available -- see separate entry
Settlement services are also available to newcomers from the Ukraine who have come to Canada through the Canada-Ukraine Authorization for Emergency Travel (CUAET)
Employment Services
- assessment and employment counselling
- job search training, resume preparation, workshops
- referral to employment centres
- access to computers, Internet, fax, photocopier
Newcomer Youth Program
- social, educational and recreational services
- information and outreach
- employment assistance
- peer tutoring (suspended until further notice)
- youth leadership development
Income Tax Support
- year-round income tax clinic by appointment for individuals and families with low incomes
- seasonal income tax clinic with West Neighbourhood House
Educational and Cultural Activities
- workshops and information on Canadian culture and multicultural diversity
- annual events and recognition of global celebrations
- anti-racism and access and equity programs
- community events, festivals and celebrations
Child Minding Training Program: in partnership with Davenport Perth Neighbourhood and Community Health Centre, and Queen West Community Health Centre
Seniors Programs
- Saturday social and exercise program
- Tibetan Seniors Program
- Tai Chi, Line Dance and Yoga
- Thursday afternoon English conversation class for Tibetan seniors
- drop-in facility and social, emotional and settlement support for seniors
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Parkdale Intercultural Association, Main Location
Toronto
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Office: 416-536-4420
1257 Queen St W
Toronto, ON, M6K 1L5
Toronto, ON, M6K 1L5
Short Description
Settlement Program
- needs assessment and referral, information and orientation
- translation and interpretation
- assistance with government applications and form filling
- citizenship classes
- participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto, childminding and TTC tokens available -- see separate entry
Newcomers from the Ukraine who came to Canada via the Canada-Ukraine Authorization for Emergency Travel (CUAET) can also receive settlement services
Employment Support Services
- assessment and employment counselling
- job search training, resume preparation, workshops
- referral to employment centres
- access to computers, Internet, fax, photocopier
Newcomer Youth Program
- social, educational and recreational services
- information and outreach
- employment assistance
- peer tutoring - suspended until further notice
- youth leadership development
Income Tax Support
- year round income tax clinic by appointment for individuals and families with low incomes
- seasonal income tax clinic with West Neighbourhood House
Educational and Cultural Activities
- workshops and information on Canadian culture and multicultural diversity
- annual events and recognition of global celebrations
- anti-racism and access and equity programs
- community events, festivals and celebrations
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Kababayan Multicultural Centre - Toronto
Toronto
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Office: 416-532-3888
1313 Queen St W, Suite 133
Toronto, ON, M6K 1L8
Toronto, ON, M6K 1L8
Short Description
Centre offers settlement, employment, supportive counselling and other services to newcomers, youth, families, women, and seniors. Services are delivered both in-person and virtually.
Settlement Services
Settlement Services
- information and newcomer' orientation; group information sessions on settlement
- referrals to access other programs and services
- interpretation
- support with applications to government programs and services
- settlement counselling; family reunification support
- English conversation classes
- computer skills training; life skills seminars
- employment counseling
- career exploration, goal setting and planning
- job search assistance and workshops e.g LinkedIn workshops
- networking with employers
- resume and cover letter preparation, mock interviews
- labour market information and exploration
- referral to other employment-related information and programs
- leadership training and workshops, education and information sessions on topics relevant to youth
- summer activities and festive seasonal celebrations
- financial literacy training, financial planning support for post-secondary education
- career planning, academic support
- life coaching, supportive counselling
- information sessions on topics that impact family wellbeing
- leadership training and workshops, skills development
- supportive counselling
- support for women in abusive relationships
- social, recreation and wellness programs
- information and support in applying for Old Age Security, Canada Pension Plan, Guaranteed Income Supplement, seniors housing
- supportive counselling
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Tuesday Immigrant / Refugee Support Drop-in
Toronto
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416-364-2261
465 Dundas St E
Toronto, ON, M5A 2B2
Toronto, ON, M5A 2B2
Short Description
Weekly walk-in service assisting newcomers and immigrants
Services include:
Services include:
- community referrals
- completing forms
- translation and interpretation
- assistance with immigration issues, income supports, housing issues
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Support and Outreach
Toronto
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Office: 416-924-5256
526 Richmond St E, 2nd Fl
Toronto, ON, M5A 1R3
Toronto, ON, M5A 1R3
Short Description
Practical and emotional support, advocacy, counselling and support groups (for women, men and youth), drop-in and clothing exchange
Culturally sensitive HIV/AIDS workshops, events and activities in various languages for individuals, community groups and service providers, including ProjectM for Muslim girls and women 14-29 years, heterosexual men, men who have sex with men (MSM), and LGBTQ community
- emergency child care for clients only
- interpretation and translation
- community kitchen
Culturally sensitive HIV/AIDS workshops, events and activities in various languages for individuals, community groups and service providers, including ProjectM for Muslim girls and women 14-29 years, heterosexual men, men who have sex with men (MSM), and LGBTQ community
- literature in 8 languages
- volunteer opportunities
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