Mental health case management to support individuals experiencing homelessness
- one-to-one practical support
- conflict resolution
- crisis intervention
- accompaniment
- advocacy
Housing and Community Services (see separate entry) - assistance with housing search and application process
Toronto, ON, M5B 2P3
Crisis intervention centre, residential, non-residential and community support services, including education, pastoral ministry, runaway prevention program, day program and community youth meal programs
For full details on Emergency Shelter, see separate listing
Community Support Services
Drop-in for ex-residents and non-residents
- hot meal or food package
- clothing and hygiene necessities
- showers and laundry
- assessment and referrals
- counselling
- health care
- housing help
- legal resources, ID clinic
- literacy and life skills
- assistance in finding and keeping a job
- computers and free Wi-Fi
- recreation
BensKids Health Centre
Health services, including primary medical care
- diagnostic services and referrals
- access to health and mental health professionals
- health education
- assistance in obtaining medical coverage
Member agency of Toronto Drop-in Network (TDIN), and member of Daily Bread Food Bank
Toronto, ON, M5T 3M4
Coordinates central waiting list and assesses eligibility for subsidized rental housing
- administers housing programs with private landlords, including Rent Supplement
- online application form, online update of current applications, and housing listings
- information on social housing opportunities, waiting lists
- help making housing choices and form filling
- determines eligibility for RGI Priority Access Housing for people who are terminally ill, tenants exiting supportive housing, youth 16-17 years at time of application who are heads of household, and Indigenous people
- determines eligibility for Special Priority Program survivors of domestic abuse and human trafficking (see separate listing)
MyAccesstoHousingTO
- To access online application form for rent-geared-to-income housing with the City of Toronto, visit My Access to Housing Toronto Login to register or to report changes
Access to Housing Resource Centre
- In-person information and support on how to apply for rent-geared-to-income housing and how to maintain status in application process; call for appointment, or book appointment online to speak to housing staff or use self-serve computers; alternate options to online form completion available upon request
Toronto, ON, M4Y 3A7
Financial supports, social supports, and referrals to employment supports for people receiving Ontario Works in Toronto
All Toronto Employment and Social Services locations provide similar supports
Programs and benefits available through Ontario Works at Programs and Benefits Finder at toronto.ca/humanservices, or visit toronto.ca/ontarioworks for general information
Each location has an Access and Resource Centre where residents can access:
- computers with internet access
- laser printer, scanner, photocopier and telephones
- information about upcoming workshops or events
- onsite services provided by community partners
- information about government services
Financial Supports -- may include money for
- food
- shelter and emergency housing related costs
- clothing and other household costs
- prescription medications
- health costs and funeral expenses
Social Supports -- may include referrals to community and government services, including:
- childcare
- housing
- food banks
- legal services
- newcomer services
- supports for youth, seniors and persons with disabilities
- health and mental health services
- addiction supports
Employment Supports -- accessible through referral to Employment Ontario, these supports may include help to:
- write a resume
- build job-related skills
- participate in training
- gain work experience
- search for a job
People receiving Ontario Works (OW) who have developed an Action Plan with their caseworker may qualify for additional employment benefits available from OW
The services below provide information for people receiving Ontario Works:
MyBenefits -- online service available 24/7 to residents receiving Ontario Works that makes it faster and easier to securely access information on any device (smartphones, tablets and computers)
Interactive Voice Response (IVR) - 1-800-808-2268 for information about payment details, file status, automated service is available 24/7 or call Mon-Fri 8:30 am-5 pm to speak to an agent; service not available to TTY users
Client Services; Information Unit, for information on Ontario Works, including legislation and procedures
Toronto, ON, M4Y 3A7
Health benefits -- prescription drugs, dental care, vision care
- medical supplies, including diabetic and surgical supplies
- transportation to medical treatment if cost exceeds $15 per month
- Pregnancy and Breastfeeding Nutritional Allowance
- Extended Health Benefit may be available to clients who are no longer eligible for ODSP income support
- batteries for mobility devices and hearing aids
- guide dogs
- Special Diet Allowance may be available
Employment incentives and benefits -- Employment and Training Start-Up Benefit
- child care costs
- Work-related benefit
- Transitional health benefit
- Employment Transition Benefit
Employment Supports -- job preparation, job search, starting a business
Interactive Voice Response (IVR) 1-800-808-2268, Mon-Sun 24 hrs -- automated information and payment details, file status, service not available to TTY users
Welfare Fraud Hotline 1-800-394-7867, [email protected]-- to report suspected cases of social assistance fraud
Toronto, ON, M5T 2Z5
Services may include:
- nursing
- nurse practitioner
- personal support
- physiotherapy and occupational therapy
- speech and language therapy
- social work
- nutrition and food counseling (dietitians)
- palliative care
- medical supplies and equipment
- access to long-term care homes
- access to supported living (adult day programs, supportive housing, retirement homes and assisted living)
- health support in the school
- specialized services for people living with specific health conditions
- referral to other community supports
Information and Referral - thehealthline.ca provides online access to health care information and services in Ontario, or call the referral phone service at 310-2222 - in English or 310-2272 - in French
Services and Programs:
- North Community Care Clinic
- Sherbourne-Wellesley Community Care Clinic
- Storefront Humber Nursing Clinic
- Thorncliffe Health Hub - Community Nursing Clinic
- West Toronto Community Care Clinic
- Women's College Hospital Community Care Clinic
Toronto, ON
Assistance for women in accessing and maintaining safe, affordable housing, and in developing community support networks including support for women with children who have experienced or survived violence, practical support to women who have been homeless or lived in poverty for a long period, assistance for women with mental health or substance abuse issues to live independently in the community, and support for women with disabilities
- information, referrals, community links including immigration and legal information
- family advocacy
- individual and group support
- workshops and seminars
- community development and outreach
Transitional Housing Support Program
- includes assistance with application process for subsidized housing in Toronto, as well as Durham, Peel and York regions
- safety planning, crisis support, advocacy
- connections to community resources
- assistance with finding furniture and household items
Toronto, ON
Provides advocacy, crisis intervention, and shelter to adults and children experiencing violence
Emergency shelter, capacity 32
- counselling and referrals
- advocacy and follow up
- court and immigration escort
- children's program and counselling
- legal and housing assistance
Transitional Housing and Outreach Support Program (TH&O)
Community-based support in applying for affordable housing, including counselling, safety planning, assistance accessing food supports, outreach and workshops
Toronto, ON
- access to education and professional skills training
- job search support, job development, and life skills workshops
- work experience through internship and volunteer opportunities
- access to Career Boutique for professional wardrobe options
- access to financial literacy training
- housing assistance and support with private landlords
- access to child care, translation, and transportation
BESS Financial Literacy Program
Financial management knowledge and hands-on, skills-based activities for select BESS participants
- one-on-one financial coaching sessions
- peer support circles
- workshops on budgeting, credit counselling, tax clinics, and saving
BESS Rent Subsidy Program
Financial assistance to select BESS participants in attaining, retaining and upgrading employment, and accessing housing and counselling
Toronto, ON
Emergency short term shelter, including crisis intervention and counselling, family support, and legal, housing, education and employment support; advocacy and outreach; workshops
- capacity 35
- Housing Connections (see separate listing) Community Partner, assistance with housing search and application process
iDetermine.ca
Online chat support for women experiencing violence and abuse; professional counsellors assist with emotional support, safety planning, referrals and information
Toronto, ON
Supportive community-based emergency and support services, includes shelter, crisis intervention, counselling, safety planning, and support group programs for women and their children
- information and referral
- accompaniment and advocacy
- assistance in obtaining services
- development of support networks
- outreach and home visit services provided in various community locations
Emergency shelter
- includes counselling, referrals, court and immigration escort, follow-up, and advocacy and assistance with housing, welfare, immigration, medical and legal services
- capacity 30
- children's programs
Transitional and Housing Support Program
- counselling, crisis intervention, safety planning, assistance obtaining affordable housing, and follow-up
Women and Communities Against Violence (WACAV)
- builds and strengthens linkages between under-serviced areas, supports service providers and shelters
Toronto, ON, M5A 2N2
- access to Housing Connections (see separate listing) Community Partner, assistance with housing search and application process
Emergency Shelter Program, 416-392-5522, 416-392-5527
Emergency accommodation in dormitory setting, with access to bed area 4 pm-8 am, includes day program, counselling and referrals, meals, and access to lounge, resource room, computers
- capacity 72
- laundry and lockers available
4th Floor Winter Respite Program, 416-392-5542
Respite accommodation for men 50 years and older in residential crisis with a documented need for 24-hour bed access, men 18-49 years with chronic health problems may be accepted
- capacity 100
- includes counselling and referrals, meals and laundry, and on-site day nurse
Annex Harm Reduction Program, 416-397-5598, 416-338-3190
Overnight wet shelter for men 18 years and older, ineligible for service in other programs due to chronic alcohol use, or who are vulnerable in other programs due to their behaviours related to alcohol use and/or mental illness
- capacity 51
- includes Managed Alcohol Program (MAP) and client centred case management services
Infirmary Program, intake nurse 416-392-5623, Infirmary shift leader 416-392-6706
Acute, respite, chronic and palliative care for men 18 years and older with complicated health care issues currently using the hostel system, including medical assessment, primary care and clinical case management
- capacity 22
- in partnership with St Michael's Hospital (see separate listing) and University of Toronto Faculty of Medicine
O'Neill House Program, Seaton House Overdose Prevention Site (SHOPS), 416-392-5407
Safe drug consumption site serves Seaton House residents
George Street Revitalization includes Seaton House programs, with residents moving to alternate locations, for information visit City of Toronto website for George Street Revitalization updates
Toronto, ON, M5A 2E5
Resource centre
- crisis intervention
- information and referral
- urban orientation
- community outreach
- food programs
Indigenous Healthy Babies Healthy Children
- home visits for families with children birth-6 years
- auntie approach
- prenatal and postpartum support
- early education support, links to community resources and referrals
Pimaatsiwin -- drop-in for mothers and children birth-6 years
- parenting classes
- prenatal programs
- community kitchen, healthy families training and workshops
Trauma Support -- 416-963-9963 ext 249
- case management
- peer support
- peer-led support circles
- trauma counselling
Community and Family Wellness Support
- support, counselling and referrals specializing in legal assistance
- ending violence and general assistance
Cultural programming
- women's and youth hand drumming, arts and crafts, beading
- Full Moon Ceremonies, Traditional feasts
- Ojibwe language class
- fitness programs
- cultural traditions, crafts, support groups, speakers
Housing Program
- information and referral
- assistance finding and accessing safe, stable housing
Investing in Women's Futures
- self-employment and pre-employment training program
- includes skill-building workshops, educational bridging programs, traditional counselling and activities
- dress for success program
Mobility for Good -- free phones and subsidized plans to Indigenous women at risk or surviving violence, in partnership with Telus
Toronto, ON, M5A 2R9
- capacity 90
- crisis intervention and counselling
- referrals to other agencies for counselling, housing
- custody reunification
- pregnancy support
- Housing Connections (see separate listing) Community Partner, assistance with housing search and application process
Toronto, ON, M4X 1K9
Outreach and assistance in finding, obtaining and maintaining housing; networking and professional training opportunities
AIDS Bereavement and Resiliency Project of Ontario - abrpo.org
Training and consultation to AIDS service organizations
Toronto, ON, M4W 3E2
Supports seniors and their families in finding a suitable solution in a retirement home, whether it's for an urgent relocation, temporary accommodation, or a new living environment
Toronto, ON, M5A 2A2
Holiday meal - December 25, 11 am-1 pm
Drop-in centre includes meals (breakfast, lunch, snacks) and assistance locating emergency accommodation
- individual support including housing support, form filling assistance, crisis intervention
- access to phones, computers, washrooms
- access to visiting doctors clinic, foot care nurse, dental clinic, psychiatric clinic and vaccine clinic
Harm Reduction Supplies and Service
Includes clean needles, crack pipes, condoms, counselling
Mental Health and Justice
Diversion, pre-diversion, court support and release planning
Member agency of Toronto Drop-in Network (TDIN)
Toronto, ON, M5A 2V8
Safe Seniors Layered Supports
- case management and assistance with housing
- follow-up to avoid relapse or loss of housing
- connection to medical, dental, identification and legal services, access to food banks, transportation to appointment
- for stroke survivors and caregivers
- social and recreation activities, lunch
- small daily fee
Centre for French speaking women
Services for Victims of Violence and/or Sexual Assault
- individual counselling
- emotional support and accompaniment
Community Programs (for all francophone women)
- sexual assault prevention in primary and secondary schools
- sexual assault prevention within the community
- volunteer opportunities
Services for Newcomer, Immigrant and Refugee Women
- settlement services for French-speaking immigrant and refugee women
- accompaniment to settlement related appointments
- Action Femmes -- social and education group for newly arrived refugee and immigrant women who are feeling isolated
Transitional and Housing Support Program for Women who are Victims of Violence
- assistance in finding housing
ÉLAN Program
- employment preparation for all Francophone women in search of employment
- computer courses
Tremplin Program
- self-employment and entrepreneurship workshops
Family Court Support Worker Program
- information on the family court process
- assistance in documenting the history of abuse for family court proceedings
- referral to specialized services and supports in the community
- safety planning
- accompaniment of the victim to court proceedings, if necessary
Toronto, ON, M5A 2G4
Case management, immediate needs relief items and prevention programs to support individuals and families
- computer classes
- children and youth programs including homework help and tutoring, summer camps, March break day camps
- child care, see separate listing
Food Bank
3-4 days supply of unprepared, non-perishable food, appointment required, see separate listing
Adult and Youth Meals
Also assistance obtaining resources such as hygiene supplies, baby items, warm clothing, see separate listings
Adult Services
Includes meals, life skills classes, Bible studies
Bridges Adult Program, [email protected]
Poverty alleviation activities including courses, workshops, mentoring, tutoring, case management and social events
- health promotion
- volunteer and employment programs
- summer social program
Counselling Services
Professional therapy for youth, adults, couples and families unable to afford counselling, by appointment
- psycho-educational groups on topics such as anger management, anxiety, depression, emotional wellness
- Christian orientation provided as requested
- in-person and virtual sessions available
- call 416-355-3568 or email [email protected]
Drop-in Programs
Includes employment services and housing assistance
Employment Services
Individual employment and job readiness support for adults and youth, call 416-929-9614 ext 2278 or email [email protected] for information
Community Development
Collaborates with, supports, and equips residents, community agencies, grassroots groups, and faith communities to strengthen neighbourhoods
Member of Daily Bread Food Bank, and member agency of Toronto Drop-in Network (TDIN)
Toronto, ON, M5A 2G3
Community support
- community information and referral
- assistance in filling out government and housing forms, call for information
- income tax clinic
- phone and mail registry service
- computer, Internet and email access
- online resource directory
- case management
- advocacy
- peer-supported community events/festivals and hobby groups
Housing Trusteeship Services
Money management services to help clients stay housed by assisting in paying rent to avoid evictions
- financial literacy skills (budgeting, bill assistance, allowances)
- landlord and tenant mediation
- follow-up support and community links
Toronto Rent Bank
Grants to low-income households who are in rental arrears or need to move into more suitable housing - Neighbourhood Information Post program coordinating agency
Energy Assistance Program
Financial assistance to low income individuals and families who are in arrears for their utility bills, and have exhausted all other sources of financial support
Assistance with energy programs; funds eligible clients to reconnect, prevent disconnection or to assist in the payment of energy arrears for hydro, gas or oil service
Member agency of Toronto Drop-in Network (TDIN)
Toronto, ON, M5V 2H3
Street outreach, housing assistance, referrals to shelter system and respite, and ID clinic for individuals who are homeless, living on the street or street involved
Housing Walk-in Services
- assistance in accessing permanent housing
- individual plan development and intense ongoing advocacy
- assists with obtaining social assistance
- accompaniment to appointments including social assistance, housing, health care, legal consultation
- landlords recruitment
- rent negotiations assistance
- arranges long term supports for tenants and landlords
- Housing Connections (see separate entry) Community Partner -- assistance with housing search and application process
Street Respite Services
- accessible through central intake 416-338-4766, 1-877-338-3398
- 24 hour drop-in with access to showers and snacks
- laundry facilities
- capacity 8
Walk-in Homeless Shelter Referral Service
- phone available to walk-in clients for self referral to shelter system
For assaulted women's shelter referral, contact Assaulted Women's Helpline 416-863-0511 (see separate entry)
Brampton, ON, L6T 4B9
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Emergency and transitional shelters, street outreach, support services and help to find permanent housing
Bracebridge, ON, P1L 1N3
A discretionary fund available to provide individuals in the District of Muskoka, who are experiencing or are at-risk of poverty, emergency financial assistance with modest one-time grants to address basic needs including:
- Basic Needs (clothing, cleaning supplies, personal hygiene supplies, and footwear)
- Transportation (gas gift card, taxi voucher, bus ticket, medical transportation, and vehicle expenses)
- Social Integration (access to a cellphone or phone cards)
- Health and Wellness (medication, emergency dental and eyeglasses)
- Housing Start-up Costs (furniture, bedding and mattress)
- Family Supports (childcare, formula and diapers, and school supplies for children/youth)
- Food Security (grocery gift card and baby food)
Requests for assistance will be reviewed on a case-by-case basis.
