Searching for Interpretation / Translation

• counselling for women in an abusive relationship and for children who witness acts of violence
• safety planning for protection while in transition
• crisis intervention, advocacy, and legal referrals
• interpretation, information and referral
• assistance for stress and depression related to separation from the familial surroundings, lack of adequate finances, physical and mental health issues, and support services and housing assistance within the Greek community
• counselling to develop the life skills of self-confidence and courage, parenting guidance, encouragement for further education
• referral to counselling groups for abusive men
• preventive community education, and public awareness as to the social and criminal consequences of domestic violence

• educational, cultural and heritage language programs in Greek
• social services

• information and referral, orientation, assistance with form filling, employment information
• escort and interpretation services for senior or hospitalized members
• workshops and seminars on Canadian society and culture
• traditional dance classes

• faxing/printing/photocopying/scanning
• public-access computers
• community bulletin board and job board display

• one-on-one needs assessment and plan
• information and referrals services
• orientation to life in Canada
• information on:
  • Language Instruction for Newcomers to Canada (LINC)
  • health care system and health benefits (Trillium Drug program, Healthy Smiles)
  • education system
  • housing services (Ontario Electricity Support Act)
  • financial services and the banking system
  • transportation system in Canada
  • family services programs (Youth and EarlyON)
  • employment related services
• citizenship preparation classes for the Citizenship Test
• orientation to Ontario workshop series
• assistance with immigration related forms
• volunteer opportunities

• Language Instruction for Newcomers to Canada (LINC) program
• Care for Newcomer Children (CNC)

• supportive counselling
• information and referral

• assistance with housing issues, including housing search, follow up and support, assistance with applications for subsidized housing
• Toronto Rent Bank Access Centre
• Ontario Electricity Support Program -- assistance with applications
• LEAP (Low Income Energy Assistance Program)
• Emergency Energy Fund Call Centre: 416-397-7368

• faxing/printing/photocopying/scanning
• public-access computers
• community bulletin board and job board display

• one-on-one needs assessment and plan
• information and referrals services
• orientation to life in Canada
• information on:
  • Language Instruction for Newcomers to Canada (LINC)
  • health care system and health benefits (Trillium Drug program, Healthy Smiles)
  • education system
  • housing services (Ontario Electricity Support Act)
  • financial services and the banking system
  • transportation system in Canada
  • family services programs (Youth and EarlyON)
  • employment related services
• citizenship preparation classes for the Citizenship Test
• orientation to Ontario workshop series
• assistance with immigration related forms
• volunteer opportunities

• Language Instruction for Newcomers to Canada (LINC) program
• Care for Newcomer Children (CNC)

• counselling and crisis intervention, needs assessment and referral
• transitional support
• support groups for victims and survivors

All offices are open and all settlement workers are available 4 days in person and 1 day online; call at 647-438-8145

Settlement Services for Immigrants and Refugees

• needs assessment, information and referral, advocacy, orientation, translation and interpretation, escort, assistance in finding housing
• sponsorship of refugees
• health workshops, mental health - support groups, counselling, crisis intervention
• heritage language classes
• skills upgrading, adult literacy classes
• seniors program for mutual support and education
• youth program offering services in settlement, counselling, skills development and social events

Employment Related Services - for new immigrants and Convention refugees, legally entitled to work in Canada

• 3 or 4 day job search techniques workshops, covering labour market information, access to trades and professions, resume preparation, networking
• extensive individual assistance

Community Connections Mentorship Program

• group activities for newly arrived immigrants and refugees of all ages to help orient them to their new community and establish social and professional networks
• trained and experienced volunteer mentors assist, with focus on citizenship and civic engagement or skills and career development

Community Development

• Afghan Sewing Circle

• Document translation
• Website and software localization
• Legal/notarized translations
• Desktop publishing
• Transcription services
• Terminology extraction
• Multiple quality and service options
• Content and supply chain management
• Artificial intelligence translations

• face-to-face
• over-the-phone
• simultaneous
• video

Office open to the public 5 days a week; for more information call 416-422-2225

___________________________________________________________________

Settlement Services for Immigrants and Refugees

• needs assessment, information and referral, advocacy, orientation, translation and interpretation, escort, assistance in finding housing
• sponsorship of refugees
• health workshops, mental health -- support groups, counselling, crisis intervention
• heritage language classes
• skills upgrading, adult literacy classes
• seniors program for mutual support and education
• youth program offering services in settlement, counselling, skills development and social events
• Homework Club with individual assistance and group work
• citizenship test preparation classes

English as a Second Language / LINC - participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto -- see separate entry

• day or evening classes

Community Connections Mentorship Program

• group activities for newly arrived immigrants and refugees of all ages to help orient them to their new community and establish social and professional networks
• trained and experienced volunteer mentors assist, with focus on citizenship and civic engagement or skills and career development

Financial Literacy Project - one month certificate course

• individual counselling and orientation sessions

Family Support and Mental Health Services - parenting sessions

• mental health -- support groups, counselling, crisis intervention
• Women's Circle
• childminding available for clients attending sessions

• certified translations
• interpreter training
• language testing
• language consulting
• social enterprise

Drop-in and group services have resumed; appointment preferred - masking is not mandatory but suggested for all visitors and people who have symptoms of illness are urged to wear masks or access services online

Family Services

• intimate partner violence crisis management
• transitional housing support program
• individual and family counselling; mutual support groups
• ​family life education; parent and child drop-in
• women's gathering; recreational programs
  

Neighbourhood Support Services

• supportive counselling; information and referral
• form filling including welfare and social housing applications
• support network
• interpretation; newcomer orientation
  

Older Adult Services

• senior drop in
• educational workshops; interest groups
• basic technology training
• volunteering
  

Youth Programs

• youth employment
• life skills and leadership training
• recreational activities
  

Community Development

• networking and partnership
• volunteer recruitment and training
• social justice and equity; advocacy
• community outreach; community safety collaboration
• cultural and festival celebrations

• community referrals
• completing forms
• translation and interpretation
• assistance with immigration issues, income supports, housing issues

HIV/AIDS education, prevention and support, including information on HIV and STI (sexually transmitted infections) risk, sexual health and healthy relationships, and harm reduction

• community-based prevention programs for youth, women, and gay, bisexual, queer, questioning, trans and other men who have sex with men (MSM)
• community workshops, forums, outreach, training for professionals and organizations, and culturally specific materials
• volunteer opportunities

Harm reduction

• ​supplies and outreach

Peer support

Settlement Program
Counselling and support, needs assessment, outreach and prevention for Black, African and Caribbean immigrants and refugees, including LGBTQ (lesbian, gay, bisexual, transgender and questioning) individuals

• orientation
• information and referrals to community services
• assistance in accessing services
• assistance in finding a doctor and living with treatment
• assistance with immigration system
• form and documentation completion
• housing and employment help
• interpretation and translation
• social opportunities and networking

Member agency of Toronto Drop-in Network (TDIN)

HIV/AIDS prevention and support services

• sexual health education, health promotion workshops, safer sex supplies
• one-on-one support, support groups, referral
• form filling, settlement services, interpretation and translation
• financial support including contingency fund
• capacity building and training

SAFE Program - non-judgemental check-in service for personal security, www.asaap.ca/safeprogram for more information

• emergency child care for clients only
• interpretation and translation
• community kitchen

• literature in 8 languages
• volunteer opportunities

• professional sign-language interpreters
• set fee - organizations and businesses are responsible for the cost of making their services accessible no matter who requests the interpretation service
• advance booking preferred
• for after hours emergency interpreter services for health and mental health emergencies, contact:
  • CHS Interpreting & Translation Services, After Hours Emergency Interpreter Service at 1-866-256-5142 or TTY: 1-866-831-4657 or
  • email [email protected] or [email protected]

• carries a wide variety of devices to assist individuals who are deaf, deafened and hard of hearing including TTYs (text telephones), visual smoke detectors, baby monitors, signaling devices and alarm clocks
• registered ADP vendor for Teletypewriter for the Deaf

Medical, mental health, settlement and social support services including integrated anti-human trafficking support; research and education

Mental Health Counselling and Support

• confidential assessment, counselling, crisis intervention and support services
• individual, family and group counselling, and mutual support groups
• service coordination and referral to treatment
• contact for information on available languages

Settlement Services

• needs assessment
• orientation
• supportive counselling
• interpretation and translation services
• employment counselling and computer training
• peer support groups
• referrals to outside resources, including housing, social services, legal and medical help, skills training, cultural groups, and recreational programs
• assistance with documentation and completing applications

Children, Youth, and Parent Programs

• specialized settlement services for children and their families to deal with trauma and restore family functioning
• homework club, individual tutoring, education counselling, leadership development, and summer recreation programs
• workshops such as job interview skills, employment training, driver education, health and sexual health, education options
• parent supports such as counselling, school and child welfare systems navigation, assistance accessing child care and completing subsidies applications
• assistance accessing free or affordable community programs

Language and Skills Training

• English as a Second Language (ESL)
• computer classes
• citizenship preparation classes
• participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto, see separate listing

Befriending Program

• community support for survivors of torture through a network of volunteer befrienders

Culturally sensitive counselling and social services

• information, referrals
• interpretation
• advocacy on behalf of individuals and community
• support group for parents of children who are neurodiverse
• support group for single mothers
• friendly visiting for seniors
• seminars, workshops, craft club, online yoga, singing club

Provides support in accessing HIV medical care and medications, immigration services and other social services, as well as delivering practical support services

HIV Medical and Medication Access

• assists people living with HIV in getting connected to HIV medical care and HIV medications
• helps people access drug coverage through Ontario Works (OW), Ontario Disability Support Program (ODSP), Trillium Drug Program and free drug coverage from pharmaceutical companies
• accompany Community Members to medical appointments to provide translation, support and advocacy
• financial assistance for medical and medication costs (while finances are available)

Income Support

• help people living with HIV/AIDS access government assistance programs such as as OW, ODSP, Canada Pension Plan (CPP), Employment Insurance
• provides financial assistance for health and wellness needs

Immigration Support

• assists people living with HIV/AIDS access immigration support, including getting a legal aid certificate, referrals to lawyers who specialize in HIV
• offers language support in languages such as Spanish, Swahili, Amharic and French
• accompanies people to their immigration/legal appointments to provide interpretation, support and advocacy
• helps Community Members complete immigration applications

Food Programs

• Essentials Market weekly food bank, including pet food (member of Daily Bread Food Bank)
• Food for Life: bi-weekly meal delivery program and delivery of items from the Essentials Market

Other Support Programs

• information and referral to other services such as mental health, housing, employment and legal services
• pet programs including financial assistance for vet bills, pet food, referrals to vets with discounted services, low cost spay/neutering and foster program in partnership with the Toronto Humane Society, see separate listing
• free haircuts on-site
• harm reduction kits, including used equipment drop-off and safer sex supplies on-site

Complementary Therapies

• hosts on-site free massage and acupuncture clinics in partnership with local colleges

Educational and Cultural Groups

• offers the Hassle Free HIV+ Women's Group as well as the Golden Girls Group for HIV+ Women over 60
• provides educational workshops for people living with HIV around HIV disclosure, U=U and harm reduction
• Saturday Social Club - play games and socialize

Engagement and Volunteer Programs

• opportunities for Community Members to volunteer and/or become Community Mobilizers
• engagement/volunteer programs including POWER (Positive Women's Empowerment and Resiliency) program, Men's Health, PHA Patient Instructor health educator program, front desk, Essentials Market, delivery and Therapeutic Care

Settlement Services

• filling in forms such as Canada Child Tax Benefit, SIN, housing, passport and citizenship applications, Permanent Resident renewals
• translation and interpretation (on call only)
• information and referral for legal advice on refugee and immigration matters or for crisis intervention for domestic violence
• sessions to address gender-based discrimination, domestic abuse and violence
• resume writing, employment referral
• mentoring, placement, information; career counselling for internationally trained professionals
• food safety and security
• free English conversation and computer literacy classes for all newcomers regardless of immigration status

After School Tutoring Program (ASTP)

• free tutoring for students, Kindergarten-Grade 10
• cultural heritage events and celebrations

Senior Services

• senior support program: workshops, accompaniment to appointments, interpretation, capacity building; socio-cultural programs
• therapeutic exercise and wellbeing activities (on Zoom)
• seniors and intergenerational drop-in, art and crafts, and adult day sessions
• weekly peer support and engagement sessions

Youth Programs

• Youth Engagement Program, leadership and volunteering
• Youth Eliminates Smoking (YES) program to promote healthy living
• inter-generational project to minimize the gap between seniors and youth through social events
• weekly safe space drop-ins
• summer sports in August (weekends) at Dentonia Park - check Facebook in July to get updates and participate
• weekly youth mental health and wellness sessions
• weekly youth drop-in and recreational sessions

Women and Girls Program

• Racialized immigrant women in Toronto East (RISE) for economic security and prosperity
• counselling, support and referrals for women experiencing gender based violence
• capacity development training and workshops

Referral Services for Counselling

• referrals for legal support, family and mental health counselling

Research and Evaluation

• program and project evaluation, action research, publication in peer reviewed journals, joint collaboration with various educational institutes and agencies
• for more information and collaboration, contact Nasima Akter, PhD and Qazi Shafayetul Islam

Superior Court of Justice: responsible for all jury trials and civil cases, some family cases (including divorce, custody, support and property division), some criminal trials (generally of a more serious nature), some appeals

Ontario Court of Justice: responsible for most criminal trials, all bail and preliminary hearings, young offenders, provincial offences, and some family cases (including adoption, support and custody, and child protection)

Family Court intake: personnel available for referral and to assist in preparing court applications and documents 416-327-2064

• mediation program for custody and access issues 416-326-8028
• certified copies of court orders including divorce decrees 416-327-5440 (Civil), 416-327-2064 (Family)
  

Class Proceedings Act: allows individuals to bring lawsuits on their own behalf and on behalf of other persons who have suffered a similar wrong, including infringement of Charter rights

• representative plaintiff must have a lawyer; contingency fee arrangements permitted, or may apply for funding from Class Proceedings Committee of the Law Foundation of Ontario, 416-598-1550

Court Interpretation Unit: over 100 spoken languages, American Sign Language (ASL) and Langue des signes du Quebec (LSQ)

• 720 Bay St, 3rd Flr, 416-326-6500, [email protected]

see branch listings for Court locations, certified copies of court orders including divorce decrees 416-327-5440 (Civil), 416-327-2064 (Family)

• one-on-one needs assessment and plan
• information and referrals services
• orientation to life in Canada
• information on:
  • Language Instruction for Newcomers to Canada (LINC)
  • health care system and health benefits (Trillium Drug program, Healthy Smiles)
  • education system
  • housing services (Ontario Electricity Support Act)
  • financial services and the banking system
  • transportation system in Canada
  • family services programs (Youth and EarlyON)
  • employment related services
• citizenship preparation classes for the Citizenship Test
• orientation to Ontario workshop series
• assistance with immigration related forms
• volunteer opportunities

Medical, mental health, settlement and social support services including integrated anti-human trafficking support; research and education

Mental Health Counselling and Support

• confidential assessment, counselling, crisis intervention and support services
• individual, family and group counselling, and mutual support groups
• service coordination and referral to treatment
• contact for information on available languages

Settlement Services

• ​needs assessment
• orientation
• supportive counselling
• interpretation and translation services
• employment counselling and computer training
• peer support groups
• referrals to outside resources, including housing, social services, legal and medical help, skills training, cultural groups, and recreational programs
• assistance with documentation and completing applications

Children, Youth, and Parent Programs

• specialized settlement services for children and their families to deal with trauma and restore family functioning
• homework club, individual tutoring, education counselling, leadership development, and summer recreation programs
• workshops such as job interview skills, employment training, driver education, health and sexual health, education options
• parent supports such as counselling, school and child welfare systems navigation, assistance accessing child care and completing subsidies applications
• assistance accessing free or affordable community programs

Language and Skills Training

• English as a Second Language (ESL)
• computer classes
• citizenship preparation classes
• participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto, see separate listing

Befriending Program

• community support for survivors of torture through a network of volunteer befrienders

Association of ASL-English Interpreters, Deaf Interpreters, LSQ-French Interpreters

• professional development and networking opportunities
• acts as advisor to service providers, public education and advocacy
• for listing of of OASLI interpreters, go to Canadian Association of Sign Language Interpreters (CASLI) website, go to Advanced Search and select OASLI, click www.casli.ca/directory

Multiservice agency for adults who are Deaf, Deafened, or hard of hearing

• audiology and speech-language pathology
• communication devices
• hearing aid services and hearing tests
• support for coping with hearing loss
• American Sign Language (ASL) classes for individuals and businesses

CHS Interpreting Services -- professional ASL interpreters for medical, legal, business, employment, social and government services

Emergency Interpreter Services -- sign language interpreters for health or mental health emergencies; 1-866-518-0000, TTY 1-877-215-9530, [email protected], SMS/Text 416-712-6637 (charges may apply)

CONNECT Counselling Services -- counselling for children, youth, adults who are culturally deaf, oral deaf, deafened, hard-of-hearing and their families: counselling around mental health issues, addiction, relationships, domestic violence, or other serious challenges

General Support Services -- support for culturally deaf, oral deaf, deafened, and hard-of-hearing people to help people overcome language and cultural barriers in everyday living situations: case management, referrals, supportive counselling, consumer advocacy, short-term intervention

Hearing Care Counselling -- support for hard-of-hearing adults 55+ who are having difficulty with hearing loss, or younger adults with other disabilities as well as hearing loss, requiring home-based services: home visits, education, counselling, communication devices

Deaf-Blind Intervening Services 1-866-518-0000, TTY 1-877-215-9530, Allan Wareham [email protected]

Neighbourhood Multiservice Centre

• cross cultural focus
• employment support and partnerships
• community kitchen
• rental space for community and resident groups
• partnered programs with numerous other organizations including Toronto Public Health

Home Instruction for Parents of Preschool Youngsters (HIPPY) - in-home school readiness program for low income newcomer families

Settlement Program - formerly Immigrant Settlement and Adaptation Program

• information and referral, orientation, interpretation
• counselling, documentation, social assistance applications
• information and workshops

Women's Support Services - counselling and support groups available

Community development initiative

Hot desk space that can be booked for employment or training

Victoria Park Hub Lead Agency
Other services provided by partner agencies including, Family Service Toronto, Sesheme Foundation, East Toronto Chinese Baptist Church, Labour Education Centre and YMCA Youth Employment