Toronto, ON, M4J 1L2
- direct service including counselling
- advocacy
- escort to appointments
- help to navigate different systems, such as housing, legal, health care
- help with application for ODSP, connecting to housing workers, finding a doctor
- referrals for case management through The Access Point (see separate entry)
- using different therapeutic methods, such as Cognitive Behavioural therapy (CBT), Solution Focussed, Dialectical Behavioural Therapy (DBT), Narrative
- on-call mobile crisis service for adults 65 years and older, with addictions or mental health challenges
- partners include LOFT Community Services, Haven Toronto, and South Riverdale Community Health Centre; see Toronto Seniors Helpline listing for details
- community based program that helps adults experiencing mental health issues find paid employment
Toronto, ON, M4J 1M9
Housing Help Centre includes:
- assistance in housing search
- applying for subsidized housing
- education on tenant rights
- eviction prevention services
Toronto Rent Bank Access Centre
- interest-free repayable loans to low-income households who are in rental arrears or need to move into more suitable housing
Ontario Electricity Support Program
access centre for assistance with applications, which offers rebates to help lower your monthly hydro bills
LEAP (Low Income Energy Assistance Program), sponsored by Toronto Hydro Electric System and United Way Toronto
- helps with hydro and gas bills if in arrears
Toronto, ON, M4H 1C3
- faxing/printing/photocopying/scanning
- public-access computers
- community bulletin board and job board display
- one-on-one needs assessment and plan
- information and referrals services
- orientation to life in Canada
- information on:
- Language Instruction for Newcomers to Canada (LINC)
- health care system and health benefits (Trillium Drug program, Healthy Smiles)
- education system
- housing services (Ontario Electricity Support Act)
- financial services and the banking system
- transportation system in Canada
- family services programs (Youth and EarlyON)
- employment related services
- citizenship preparation classes for the Citizenship Test
- orientation to Ontario workshop series
- assistance with immigration related forms
- volunteer opportunities
- Language Instruction for Newcomers to Canada (LINC) program
- Care for Newcomer Children (CNC)
- supportive counselling
- information and referral
- assistance with housing issues, including housing search, follow up and support, assistance with applications for subsidized housing
- Toronto Rent Bank Access Centre
- Ontario Electricity Support Program -- assistance with applications
- LEAP (Low Income Energy Assistance Program)
- Emergency Energy Fund Call Centre: 416-397-7368
Toronto, ON, M4H 1C3
All offices are open and all settlement workers are available 4 days in person and 1 day online; call at 647-438-8145
Settlement Services for Immigrants and Refugees
- needs assessment, information and referral, advocacy, orientation, translation and interpretation, escort, assistance in finding housing
- sponsorship of refugees
- health workshops, mental health - support groups, counselling, crisis intervention
- heritage language classes
- skills upgrading, adult literacy classes
- seniors program for mutual support and education
- youth program offering services in settlement, counselling, skills development and social events
Employment Related Services - for new immigrants and Convention refugees, legally entitled to work in Canada
- 3 or 4 day job search techniques workshops, covering labour market information, access to trades and professions, resume preparation, networking
- extensive individual assistance
Community Connections Mentorship Program
- group activities for newly arrived immigrants and refugees of all ages to help orient them to their new community and establish social and professional networks
- trained and experienced volunteer mentors assist, with focus on citizenship and civic engagement or skills and career development
Community Development
- Afghan Sewing Circle
Toronto, ON, M4C 3C6
Crisis pregnancy services and supports for girls and women to carry their unplanned pregnancy to term
- counselling, information and referrals on community resources
- assistance in finding accommodation
- free pregnancy testing
- clothing for mother and baby
- confidential
Toronto, ON, M3C 3A1
- faxing/printing/photocopying/scanning
- public-access computers
- community bulletin board and job board display
- one-on-one needs assessment and plan
- information and referrals services
- orientation to life in Canada
- information on:
- Language Instruction for Newcomers to Canada (LINC)
- health care system and health benefits (Trillium Drug program, Healthy Smiles)
- education system
- housing services (Ontario Electricity Support Act)
- financial services and the banking system
- transportation system in Canada
- family services programs (Youth and EarlyON)
- employment related services
- citizenship preparation classes for the Citizenship Test
- orientation to Ontario workshop series
- assistance with immigration related forms
- volunteer opportunities
- assistance with housing issues, including housing search, follow up and support, assistance with applications for subsidized housing
- Ontario Electricity Support Program -- assistance with applications
- LEAP (Low Income Energy Assistance Program): LEAP 416-924-2543 ext 1
- Toronto Rent Bank Access Centre and Emergency Energy Fund Call Centre: 416-397-7368
- The Integrated Services for Seniors (ISFS) program
- The Personal Support Services (PSS) for Low Acuity Home Care program
- counselling and crisis intervention, needs assessment and referral
- transitional support
- support groups for victims and survivors
Financial grants for low-income Toronto residents who are behind on rent, in arrears, or need help with a rental deposit for a more affordable unit
Online application available through the Neighborhood Information Post, 416-397-7368 (see separate entry)
Also available through Local Access Centres:
- Albion Neighbourhood Services (see separate entry)
- Agincourt Community Services Association (see separate entry)
- COSTI Immigrant Services (see separate entry)
- East York East Toronto Family Resources (see separate entry)
- The Housing Help Centre (see separate entry)
- TNO-The Neighbourhood Organization (see separate entry)
- Unison Health and Community Services (see separate entry)
- West Toronto Community Legal Services (see separate entry)
- Wigwamen Incorporated (see separate entry)
Toronto, ON, M3C 1T2
Office open to the public 5 days a week; for more information call 416-422-2225
___________________________________________________________________
Settlement Services for Immigrants and Refugees
- needs assessment, information and referral, advocacy, orientation, translation and interpretation, escort, assistance in finding housing
- sponsorship of refugees
- health workshops, mental health -- support groups, counselling, crisis intervention
- heritage language classes
- skills upgrading, adult literacy classes
- seniors program for mutual support and education
- youth program offering services in settlement, counselling, skills development and social events
- Homework Club with individual assistance and group work
- citizenship test preparation classes
English as a Second Language / LINC - participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto -- see separate entry
- day or evening classes
Community Connections Mentorship Program
- group activities for newly arrived immigrants and refugees of all ages to help orient them to their new community and establish social and professional networks
- trained and experienced volunteer mentors assist, with focus on citizenship and civic engagement or skills and career development
Financial Literacy Project - one month certificate course
- individual counselling and orientation sessions
Family Support and Mental Health Services - parenting sessions
- mental health -- support groups, counselling, crisis intervention
- Women's Circle
- childminding available for clients attending sessions
Toronto, ON, M4X 1K9
Outreach and assistance in finding, obtaining and maintaining housing; networking and professional training opportunities
AIDS Bereavement and Resiliency Project of Ontario - abrpo.org
Training and consultation to AIDS service organizations
Toronto, ON, M5A 2C6
Regent Park Community Food Centre
Includes drop-in and community meal programs; in partnership with Community Food Centres Canada
- food action programs such as food skills community kitchen and community garden
- housing support and affordable housing advocacy
- community advocacy training and support
- community development and social enterprise partnerships
Drop-in and community meal programs:
- breakfast, lunch and supper (see Hours for schedule)
- shower and laundry facilities
- food skills workshops
- life skills
- recreation and social opportunities
- telephone for local calls
- PAID Clinic assistance with ID on first come, first served basis
- Information and Referral to other community programs
Housing Program
Supports include assistance in finding and maintaining affordable housing and tenant and landlord relationship assistance
- information and referral
- 40 Oaks Housing affordable housing residence
Housing Connections (see separate listing) Community Partner offering assistance with housing search and application process, appointment required
Member agency of Toronto Drop-in Network (TDIN)
Toronto, ON, M5A 2G4
Case management, immediate needs relief items and prevention programs to support individuals and families
- computer classes
- children and youth programs including homework help and tutoring, summer camps, March break day camps
- child care, see separate listing
Food Bank
3-4 days supply of unprepared, non-perishable food, appointment required, see separate listing
Adult and Youth Meals
Also assistance obtaining resources such as hygiene supplies, baby items, warm clothing, see separate listings
Adult Services
Includes meals, life skills classes, Bible studies
Bridges Adult Program, [email protected]
Poverty alleviation activities including courses, workshops, mentoring, tutoring, case management and social events
- health promotion
- volunteer and employment programs
- summer social program
Counselling Services
Professional therapy for youth, adults, couples and families unable to afford counselling, by appointment
- psycho-educational groups on topics such as anger management, anxiety, depression, emotional wellness
- Christian orientation provided as requested
- in-person and virtual sessions available
- call 416-355-3568 or email [email protected]
Drop-in Programs
Includes employment services and housing assistance
Employment Services
Individual employment and job readiness support for adults and youth, call 416-929-9614 ext 2278 or email [email protected] for information
Community Development
Collaborates with, supports, and equips residents, community agencies, grassroots groups, and faith communities to strengthen neighbourhoods
Member of Daily Bread Food Bank, and member agency of Toronto Drop-in Network (TDIN)
Toronto, ON, M5A 2G3
Community support
- community information and referral
- assistance in filling out government and housing forms, call for information
- income tax clinic
- phone and mail registry service
- computer, Internet and email access
- online resource directory
- case management
- advocacy
- peer-supported community events/festivals and hobby groups
Housing Trusteeship Services
Money management services to help clients stay housed by assisting in paying rent to avoid evictions
- financial literacy skills (budgeting, bill assistance, allowances)
- landlord and tenant mediation
- follow-up support and community links
Toronto Rent Bank
Grants to low-income households who are in rental arrears or need to move into more suitable housing - Neighbourhood Information Post program coordinating agency
Energy Assistance Program
Financial assistance to low income individuals and families who are in arrears for their utility bills, and have exhausted all other sources of financial support
Assistance with energy programs; funds eligible clients to reconnect, prevent disconnection or to assist in the payment of energy arrears for hydro, gas or oil service
Member agency of Toronto Drop-in Network (TDIN)
Toronto, ON, M4T 1N5
Spring-Break/Summer day camps: In ASL for Deaf and Hard of Hearing children, their hearing siblings, hearing children and their relatives, year round
Education and resources: ASL language development services for school entry in the Ontario Infant Hearing Program. ASL instruction to families of a Deaf family member
Resource Development Services: Resources in ASL and making material accessible in ASL (website content to stakeholder engagement material, Vlogs, promotional material)
Outreach programs: 258 hub learning management system powered by Silent Voice, hosts e-education, designed by deaf experts for ASL, in ASL, and for Deaf learners. Creating accessible education
ON, M4T 1M9
Special series programs run at various times throughout the year, including: Persistent Concussion Series & ABI Info Series.
- warm line open for support and information (12-4 P.M. Monday to Thursday)
- peer led caregiver support group
- brain injury support groups for adults: women, mixed gender, people who identify as LGBTQI
- Wellness Recovery Action Plan (WRAP) groups
- On-line Gentle Hatha Yoga
- Social Drop-Ins
- Brain Injury and Justice program: assistance from supervised social work students to help people living with brain injury navigate the legal system - Ontario Wide
- www.abijustice.org - online toolkit on brain injury and the criminal justice system in Ontario *Information for lawyers and people living with brain injury available.
Service changes: In-person and online programs are available
Toronto, ON, M4Y 3A7
Financial supports, social supports, and referrals to employment supports for people receiving Ontario Works in Toronto
All Toronto Employment and Social Services locations provide similar supports
Programs and benefits available through Ontario Works at Programs and Benefits Finder at toronto.ca/humanservices, or visit toronto.ca/ontarioworks for general information
Each location has an Access and Resource Centre where residents can access:
- computers with internet access
- laser printer, scanner, photocopier and telephones
- information about upcoming workshops or events
- onsite services provided by community partners
- information about government services
Financial Supports -- may include money for
- food
- shelter and emergency housing related costs
- clothing and other household costs
- prescription medications
- health costs and funeral expenses
Social Supports -- may include referrals to community and government services, including:
- childcare
- housing
- food banks
- legal services
- newcomer services
- supports for youth, seniors and persons with disabilities
- health and mental health services
- addiction supports
Employment Supports -- accessible through referral to Employment Ontario, these supports may include help to:
- write a resume
- build job-related skills
- participate in training
- gain work experience
- search for a job
People receiving Ontario Works (OW) who have developed an Action Plan with their caseworker may qualify for additional employment benefits available from OW
The services below provide information for people receiving Ontario Works:
MyBenefits -- online service available 24/7 to residents receiving Ontario Works that makes it faster and easier to securely access information on any device (smartphones, tablets and computers)
Interactive Voice Response (IVR) - 1-800-808-2268 for information about payment details, file status, automated service is available 24/7 or call Mon-Fri 8:30 am-5 pm to speak to an agent; service not available to TTY users
Client Services; Information Unit, for information on Ontario Works, including legislation and procedures
Toronto, ON, M4Y 3A7
Health benefits -- prescription drugs, dental care, vision care
- medical supplies, including diabetic and surgical supplies
- transportation to medical treatment if cost exceeds $15 per month
- Pregnancy and Breastfeeding Nutritional Allowance
- Extended Health Benefit may be available to clients who are no longer eligible for ODSP income support
- batteries for mobility devices and hearing aids
- guide dogs
- Special Diet Allowance may be available
Employment incentives and benefits -- Employment and Training Start-Up Benefit
- child care costs
- Work-related benefit
- Transitional health benefit
- Employment Transition Benefit
Employment Supports -- job preparation, job search, starting a business
Interactive Voice Response (IVR) 1-800-808-2268, Mon-Sun 24 hrs -- automated information and payment details, file status, service not available to TTY users
Welfare Fraud Hotline 1-800-394-7867, [email protected]-- to report suspected cases of social assistance fraud
Toronto, ON, M5A 2V8
Safe Seniors Layered Supports
- case management and assistance with housing
- follow-up to avoid relapse or loss of housing
- connection to medical, dental, identification and legal services, access to food banks, transportation to appointment
- for stroke survivors and caregivers
- social and recreation activities, lunch
- small daily fee
Toronto, ON, M5A 1V2
HIV/AIDS education, prevention and support, including information on HIV and STI (sexually transmitted infections) risk, sexual health and healthy relationships, and harm reduction
- community-based prevention programs for youth, women, and gay, bisexual, queer, questioning, trans and other men who have sex with men (MSM)
- community workshops, forums, outreach, training for professionals and organizations, and culturally specific materials
- volunteer opportunities
Harm reduction
- ​supplies and outreach
Peer support
Settlement Program
Counselling and support, needs assessment, outreach and prevention for Black, African and Caribbean immigrants and refugees, including LGBTQ (lesbian, gay, bisexual, transgender and questioning) individuals
- orientation
- information and referrals to community services
- assistance in accessing services
- assistance in finding a doctor and living with treatment
- assistance with immigration system
- form and documentation completion
- housing and employment help
- interpretation and translation
- social opportunities and networking
Member agency of Toronto Drop-in Network (TDIN)
Toronto, ON, M5H 5V7
Information on residential taxes and billing costs
Property Tax, Water and Solid Waste Relief Programs:
- applications closed as of October 31, 2025; City of Toronto may still accept first time applicants submitted on or before December 31, 2025
- cancellation or deferral of property tax increases
- water and solid waste rebate programs
Toronto, ON, M5A 2R9
- capacity 90
- crisis intervention and counselling
- referrals to other agencies for counselling, housing
- custody reunification
- pregnancy support
- Housing Connections (see separate listing) Community Partner, assistance with housing search and application process
Toronto, ON, M4L 1G4
Financial supports, social supports, and referrals to employment supports for people receiving Ontario Works in Toronto
All Toronto Employment and Social Services locations provide similar supports
Programs and benefits available through Ontario Works at Programs and Benefits Finder at toronto.ca/humanservices, or visit toronto.ca/ontarioworks for general information
Each location has an Access and Resource Centre where residents can access:
- computers with internet access
- laser printer, scanner, photocopier and telephones
- information about upcoming workshops or events
- onsite services provided by community partners
- information about government services
Financial Supports -- may include money for
- food
- shelter and emergency housing related costs
- clothing and other household costs
- prescription medications
- health costs and funeral expenses
Social Supports -- may include referrals to community and government services, including:
- childcare
- housing
- food banks
- legal services
- newcomer services
- supports for youth, seniors and persons with disabilities
- health and mental health services
- addiction supports
Employment Supports -- accessible through referral to Employment Ontario, these supports may include help to:
- write a resume
- build job-related skills
- participate in training
- gain work experience
- search for a job
People receiving Ontario Works (OW) who have developed an Action Plan with their caseworker may qualify for additional employment benefits available from OW
The services below provide information for people receiving Ontario Works:
MyBenefits -- online service available 24/7 to residents receiving Ontario Works that makes it faster and easier to securely access information on any device (smartphones, tablets and computers)
Interactive Voice Response (IVR) - 1-800-808-2268 for information about payment details, file status, automated service is available 24/7 or call Mon-Fri 8:30 am-5 pm to speak to an agent; service not available to TTY users
Client Services; Information Unit, for information on Ontario Works, including legislation and procedures
Toronto, ON, M5A 2E5
Resource centre
- crisis intervention
- information and referral
- urban orientation
- community outreach
- food programs
Indigenous Healthy Babies Healthy Children
- home visits for families with children birth-6 years
- auntie approach
- prenatal and postpartum support
- early education support, links to community resources and referrals
Pimaatsiwin -- drop-in for mothers and children birth-6 years
- parenting classes
- prenatal programs
- community kitchen, healthy families training and workshops
Trauma Support -- 416-963-9963 ext 249
- case management
- peer support
- peer-led support circles
- trauma counselling
Community and Family Wellness Support
- support, counselling and referrals specializing in legal assistance
- ending violence and general assistance
Cultural programming
- women's and youth hand drumming, arts and crafts, beading
- Full Moon Ceremonies, Traditional feasts
- Ojibwe language class
- fitness programs
- cultural traditions, crafts, support groups, speakers
Housing Program
- information and referral
- assistance finding and accessing safe, stable housing
Investing in Women's Futures
- self-employment and pre-employment training program
- includes skill-building workshops, educational bridging programs, traditional counselling and activities
- dress for success program
Mobility for Good -- free phones and subsidized plans to Indigenous women at risk or surviving violence, in partnership with Telus
Toronto, ON, M5V 2H3
Street outreach, housing assistance, referrals to shelter system and respite, and ID clinic for individuals who are homeless, living on the street or street involved
Housing Walk-in Services
- assistance in accessing permanent housing
- individual plan development and intense ongoing advocacy
- assists with obtaining social assistance
- accompaniment to appointments including social assistance, housing, health care, legal consultation
- landlords recruitment
- rent negotiations assistance
- arranges long term supports for tenants and landlords
- Housing Connections (see separate entry) Community Partner -- assistance with housing search and application process
Street Respite Services
- accessible through central intake 416-338-4766, 1-877-338-3398
- 24 hour drop-in with access to showers and snacks
- laundry facilities
- capacity 8
Walk-in Homeless Shelter Referral Service
- phone available to walk-in clients for self referral to shelter system
For assaulted women's shelter referral, contact Assaulted Women's Helpline 416-863-0511 (see separate entry)
Brampton, ON, L6T 4B9
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Emergency and transitional shelters, street outreach, support services and help to find permanent housing
Bracebridge, ON, P1L 1N3
A discretionary fund available to provide individuals in the District of Muskoka, who are experiencing or are at-risk of poverty, emergency financial assistance with modest one-time grants to address basic needs including:
- Basic Needs (clothing, cleaning supplies, personal hygiene supplies, and footwear)
- Transportation (gas gift card, taxi voucher, bus ticket, medical transportation, and vehicle expenses)
- Social Integration (access to a cellphone or phone cards)
- Health and Wellness (medication, emergency dental and eyeglasses)
- Housing Start-up Costs (furniture, bedding and mattress)
- Family Supports (childcare, formula and diapers, and school supplies for children/youth)
- Food Security (grocery gift card and baby food)
Requests for assistance will be reviewed on a case-by-case basis.
