Toronto, ON, M4T 1N5
Spring-Break/Summer day camps: In ASL for Deaf and Hard of Hearing children, their hearing siblings, hearing children and their relatives, year round
Education and resources: ASL language development services for school entry in the Ontario Infant Hearing Program. ASL instruction to families of a Deaf family member
Resource Development Services: Resources in ASL and making material accessible in ASL (website content to stakeholder engagement material, Vlogs, promotional material)
Outreach programs: 258 hub learning management system powered by Silent Voice, hosts e-education, designed by deaf experts for ASL, in ASL, and for Deaf learners. Creating accessible education
Toronto, ON, M4T 1L9
Assists highly skilled internationally trained immigrants (ITIs) gain equivalent work experience in Ontario
- network cabling occupations
Toronto, ON, M4P 1G8
Toronto, ON, M5R 3H8
- 18 week training course in the fields of customer service, retail or office support
- consists of 12 weeks in class including business English, customer service, job search and computers
- 6 week co-op work placement
- in partnership with City of Toronto and Toronto District School Board -- see separate entries
Toronto, ON, M4W 2G8
Lending, reference and research libraries
- materials in print and other various formats including multiple languages
- additional library services
- community programs
Branch Locations
Library Services: bookmobile and home library services
- computers
- Internet access, including free Wi-Fi
- digital services
- online research
- special collections
- musical instrument lending library
- meeting rooms
Community Programs: classes, workshops, outreach programs and exhibits
- English as a Second Language (ESL) classes
- literacy
- homework help
- seasonal income tax clinics
- Library Settlement Partnerships: outreach program offering settlement information and referral
Tech Help: call Answerline 416-397-5981 Monday-Friday 9 am-8 pm, Saturday 9 am-4:30pm
- staff provides quick answers over the phone to tech questions
- if longer help session required, contact local branch
Toronto, ON, M4W 2G8
Adult reference and research library with materials in over 80 languages
- access to computers, Internet, printers
- information and programs for newcomers
- job search programs and materials
- language learning materials
- arts, picture and video collections
Services for People with Disabilities: equipment, collections
Digital Innovation Hub: 3D printing, sound and video production, green screen technology
- self-publishing press
IntelliSearch: 416-393-7241; customized bibliographic search service providing quick access to databases, fee
Book a Librarian: service for personal assistance with information needs
Marilyn and Charles Baillie Special Collections Centre: includes the Arthur Conan Doyle Collection and the Baldwin Collection of Canadiana
Bram and Bluma Appel Salon: event rentals space
Centre for French speaking women
Services for Victims of Violence and/or Sexual Assault
- individual counselling
- emotional support and accompaniment
Community Programs (for all francophone women)
- sexual assault prevention in primary and secondary schools
- sexual assault prevention within the community
- volunteer opportunities
Services for Newcomer, Immigrant and Refugee Women
- settlement services for French-speaking immigrant and refugee women
- accompaniment to settlement related appointments
- Action Femmes -- social and education group for newly arrived refugee and immigrant women who are feeling isolated
Transitional and Housing Support Program for Women who are Victims of Violence
- assistance in finding housing
ÉLAN Program
- employment preparation for all Francophone women in search of employment
- computer courses
Tremplin Program
- self-employment and entrepreneurship workshops
Family Court Support Worker Program
- information on the family court process
- assistance in documenting the history of abuse for family court proceedings
- referral to specialized services and supports in the community
- safety planning
- accompaniment of the victim to court proceedings, if necessary
Toronto, ON, M4W 3L4
Services to help and support immigrants begin their new lives in Canada
Settlement Information and Referral
- information on topics such as essential government documents and benefits, immigration and citizenship, employment and job search, access to trades and professions, foreign credential assessment, education and training, language classes, health and housing, community, recreation and consumer resources, human rights, legal and social services, child, youth and family resources, food, shelter, and clothing
- settlement information sessions in various locations
- monthly webinars
- guest speaker series
- Newcomer Network
- access to computers, fax, photocopiers, and phone; computer area
- settlement resource library
- English conversation circle
Library Settlement Partnerships - outreach program at Toronto Reference Library
- settlement information and referral
- Community Connections Mentorship Program (formerly HOST Program) - group activities for newly arrived immigrants and refugees of all ages to help orient them to their new community and establish social and professional networks, trained and experienced volunteer mentors assist, with focus on citizenship and civic engagement or skills and career development
Newcomer Youth Services -- youth-focused settlement information and referral
- Newcomer Youth Leadership Development -- youth learn about their community, gain volunteer hours and build leadership, language, communication and social skills
- workshops and activities for parents and youth
Toronto, ON, M4W 3L4
- regulated occupation (for example, nursing, engineering, etc.)
- non-regulated occupation currently in demand, such as information technology, financial services
Toronto, ON, M4W 3L4
Assists highly skilled internationally trained immigrants (ITIs) gain equivalent work experience in Ontario
- regulated occupation (for example, nursing, engineering, etc.)
- non-regulated occupation currently in demand, such as information technology, financial services
Bridge to Cloud - Computing and Big Data
- program is for internationally trained professionals and focuses on cloud computing and big data industry trend
Toronto, ON, M4W 3L4
Multiservice agency providing a range of services for people with social and emotional problems, including counselling, information and referrals, supplementary financial assistance program (government assistance recipients), support groups, supports for assaulted women, in-home palliative care program, English conversation café for new immigrants, and parenting, mental health and wellness programs and workshops
- Pathways to Employment in partnership with JVS Toronto
- Restitution Services for Holocaust Survivors
- Holocaust Survivor Emergency Funding
- chaplaincy services
- speakers
- all services confidential
Café Europa monthly group for Holocaust survivors in partnership with Bernard Betel (see separate listing)
Children
Jewish child protective and family services investigates allegations of child neglect and abuse
- adoption and foster home services and recruitment
- file and adoption disclosure
- counselling
- big brothers and big sisters program
- homework club
- school outreach counselling program
Families
Includes individual, couple, family and group counselling, family life education and life skills programs
- financial assistance combined with poverty reduction counselling for persons on social assistance
- assistance maximizing benefits and entitlements, and finding employment and accommodation
- support for families with special needs children
- Family Resource Centres for pre-school and caregivers (see separate listings)
Woman Abuse Program
Individual and group counselling, crisis intervention, emergency financial assistance, and support groups
- Here to Help group program for children and their mothers
- advocacy and community outreach
- education and consultation
- referrals
Toronto, ON, M5R 1C7
Settlement services assisting newcomers with
- filling out forms such as work permits, identification
- accessing employment training
- understanding educational options and openings
- finding housing
- connecting to legal services
- accessing healthcare coverage
- also offers services weekly at the Immigration and Refugee Board of Canada, Immigration Holding Centre
Supports internationally trained immigrants with obtaining commensurate employment in regulated and non-regulated professions and trades
- occupation-specific technical training, workplace culture and communication training
- licensure examination preparation
- connections to professions in Canada through mentorships, internships, clinical placements, and networking events
Toronto, ON, M4W 1J1
Provides support and expertise to groups involved in refugee sponsorship and resettlement
- refugee sponsorship training, toolkit and online resource centre
- spreads public awareness of refugee needs
Represents the Anglican Diocese of Toronto and supports the Toronto Conference of the United Church of Canada as a Sponsorship Agreement Holder (SAH)
Toronto, ON, M4H 1H1
- educational, cultural and heritage language programs in Greek
- social services
- information and referral, orientation, assistance with form filling, employment information
- escort and interpretation services for senior or hospitalized members
- workshops and seminars on Canadian society and culture
- traditional dance classes
Toronto, ON, M5R 3G7
Programs and services
- information and referral
- settlement services and orientation for refugees and immigrants
- life skills
- assistance in accessing government and community services
- advocacy
- income tax clinic
- available in March and April only
- individual and family counselling
- case management for assaulted women
- parenting groups
- group activities for seniors
- family summer program
- family education and support groups
Food Bank: groceries for residents of catchment area only
- member of Daily Bread Food Bank and Second Harvest Food Support Committee
Toronto, ON, M4Y 2C9
New to Canada - One-On-One Settlement Coordination for LGBTQ+ newcomers
- help with immigration forms about hearing, housing, employment, education
- by appointment
- weekly program designed for Convention Refugees and Permanent Residents
- sessions explore issues related to settlement in Canada
Among Friends LGBTQ+ Refugee Support Group
- weekly presentations and information sessions on topics such as immigration/refugee law, employment and accessing healthcare
- light meal provided during sessions
Toronto, ON, M4X 1G3
Settlement services
- information and referral
- employment services
- computer classes
- housing support
Counselling services and support
- one-on-one counselling for mental health support
- counselling
Kids program for children and youth 4-13 years, social and recreational activities
Medical and health
- family doctor clinic
Language classes
- English conversation group
Services provided by partner agencies, including Sherbourne Health, TNO - The Neighborhood Organizations -- see separate listings
also Progress Place, St James Town Service Providers Network and others
Toronto, ON, M5S 3E6
Assists highly skilled internationally trained immigrants (ITIs) gain equivalent work experience in Ontario
- regulated occupation (for example, nursing, engineering, etc.)
- non-regulated occupation currently in demand, such as information technology, financial services
Toronto, ON, M6C 1C7
Immigrant, Refugee and Settlement Hub@791 (IRS): programs and services to support the integration of newcomers, including employment
- settlement information and orientation
- mentoring for change: volunteer mentoring for skilled, internationally educated Newcomers newcomers
- LINC Language Instruction for Newcomers: CLB 4 in-person; CLB 5/6 online
- short-term counselling and mental health workshops
Employment Ontario: Integrated Employment Services (see separate entry)
Career Skills:
- upskilling, career advancement, and business growth
- small group courses
AI Upskilling Program
Youth Programs
- youth climate action ambassadors
Black Communities:
- Black community action program
- Black women in data analytics
- Black youth in STEAM
- Ubuntu in Dementia care
Skills for Employment: 2-week employment workshops for job-ready individuals
Pre-Apprenticeship Training Programs: call or check website for information on current programs and locations, eligibility requirements and registration dates
- includes employment preparation and work placement
- Other skilled trade development and exploration available
Arrive Ready Pre-Arrival Program - free online services designed to support individuals approved for immigration to Canada
- essential information to help newcomers prepare for their transition, including guidance on employment, settlement resources, and life in Canada
Toronto, ON, M4X 1G5
Settlement services
- Newcomer Settlement Services
- Information and referral
- Employment services
Counselling services and support
- one-on-one counselling for mental health support
Kids program for children and youth 4-13 years
- social and recreational activities
Medical and health
- family doctor clinic
Language classes
- English conversation group
Services provided by partner agencies including Central Neighbourhood House, Sherbourne Health, TNO - The Neighbourhood Organizations , Hospice Torontoalso Progress Place, St James Town Safety Committee, St James Town Service Providers Network and others
Share and Reuse Hub
- reuse, share, repair and repurpose items to prolong their life
- Make It and Fix It sessions
- Sew and Mend
- Bike Clinic
- Borrowing Library - tools, party supplies, games, etc.
- Classes and workshops throughout year to learn skills regarding repair and 'do it yourself' fixes
Toronto, ON, M5S 2T9
- information and referral
- individual counselling
- job search assistance, newcomer job search resources
- health and family services support
- information and orientation group workshops
- participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto -- see separate entry
Toronto, ON, M4H 1C3
- faxing/printing/photocopying/scanning
- public-access computers
- community bulletin board and job board display
- one-on-one needs assessment and plan
- information and referrals services
- orientation to life in Canada
- information on:
- Language Instruction for Newcomers to Canada (LINC)
- health care system and health benefits (Trillium Drug program, Healthy Smiles)
- education system
- housing services (Ontario Electricity Support Act)
- financial services and the banking system
- transportation system in Canada
- family services programs (Youth and EarlyON)
- employment related services
- citizenship preparation classes for the Citizenship Test
- orientation to Ontario workshop series
- assistance with immigration related forms
- volunteer opportunities
- Language Instruction for Newcomers to Canada (LINC) program
- Care for Newcomer Children (CNC)
- supportive counselling
- information and referral
- assistance with housing issues, including housing search, follow up and support, assistance with applications for subsidized housing
- Toronto Rent Bank Access Centre
- Ontario Electricity Support Program -- assistance with applications
- LEAP (Low Income Energy Assistance Program)
- Emergency Energy Fund Call Centre: 416-397-7368
Toronto, ON, M4H 1C3
- faxing/printing/photocopying/scanning
- public-access computers
- community bulletin board and job board display
- one-on-one needs assessment and plan
- information and referrals services
- orientation to life in Canada
- information on:
- Language Instruction for Newcomers to Canada (LINC)
- health care system and health benefits (Trillium Drug program, Healthy Smiles)
- education system
- housing services (Ontario Electricity Support Act)
- financial services and the banking system
- transportation system in Canada
- family services programs (Youth and EarlyON)
- employment related services
- citizenship preparation classes for the Citizenship Test
- orientation to Ontario workshop series
- assistance with immigration related forms
- volunteer opportunities
- Language Instruction for Newcomers to Canada (LINC) program
- Care for Newcomer Children (CNC)
- counselling and crisis intervention, needs assessment and referral
- transitional support
- support groups for victims and survivors
Toronto, ON, M4H 1C3
All offices are open and all settlement workers are available 4 days in person and 1 day online; call at 647-438-8145
Settlement Services for Immigrants and Refugees
- needs assessment, information and referral, advocacy, orientation, translation and interpretation, escort, assistance in finding housing
- sponsorship of refugees
- health workshops, mental health - support groups, counselling, crisis intervention
- heritage language classes
- skills upgrading, adult literacy classes
- seniors program for mutual support and education
- youth program offering services in settlement, counselling, skills development and social events
Employment Related Services - for new immigrants and Convention refugees, legally entitled to work in Canada
- 3 or 4 day job search techniques workshops, covering labour market information, access to trades and professions, resume preparation, networking
- extensive individual assistance
Community Connections Mentorship Program
- group activities for newly arrived immigrants and refugees of all ages to help orient them to their new community and establish social and professional networks
- trained and experienced volunteer mentors assist, with focus on citizenship and civic engagement or skills and career development
Community Development
- Afghan Sewing Circle
