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Multiservice agency for adults who are Deaf, Deafened, or hard of hearing

• audiology and speech-language pathology
• communication devices
• hearing aid services and hearing tests
• support for coping with hearing loss
• American Sign Language (ASL) classes for individuals and businesses

CHS Interpreting Services -- professional ASL interpreters for medical, legal, business, employment, social and government services

Emergency Interpreter Services -- sign language interpreters for health or mental health emergencies; 1-866-518-0000, TTY 1-877-215-9530, [email protected], SMS/Text 416-712-6637 (charges may apply)

CONNECT Counselling Services -- counselling for children, youth, adults who are culturally deaf, oral deaf, deafened, hard-of-hearing and their families: counselling around mental health issues, addiction, relationships, domestic violence, or other serious challenges

General Support Services -- support for culturally deaf, oral deaf, deafened, and hard-of-hearing people to help people overcome language and cultural barriers in everyday living situations: case management, referrals, supportive counselling, consumer advocacy, short-term intervention

Hearing Care Counselling -- support for hard-of-hearing adults 55+ who are having difficulty with hearing loss, or younger adults with other disabilities as well as hearing loss, requiring home-based services: home visits, education, counselling, communication devices

Deaf-Blind Intervening Services 1-866-518-0000, TTY 1-877-215-9530, Allan Wareham [email protected]

• professional sign-language interpreters
• set fee - organizations and businesses are responsible for the cost of making their services accessible no matter who requests the interpretation service
• advance booking preferred
• for after hours emergency interpreter services for health and mental health emergencies, contact:
  • CHS Interpreting & Translation Services, After Hours Emergency Interpreter Service at 1-866-256-5142 or TTY: 1-866-831-4657 or
  • email [email protected] or [email protected]

• carries a wide variety of devices to assist individuals who are deaf, deafened and hard of hearing including TTYs (text telephones), visual smoke detectors, baby monitors, signaling devices and alarm clocks
• registered ADP vendor for Teletypewriter for the Deaf

• Document translation
• Website and software localization
• Legal/notarized translations
• Desktop publishing
• Transcription services
• Terminology extraction
• Multiple quality and service options
• Content and supply chain management
• Artificial intelligence translations

• face-to-face
• over-the-phone
• simultaneous
• video

• educational, cultural and heritage language programs in Greek
• social services

• information and referral, orientation, assistance with form filling, employment information
• escort and interpretation services for senior or hospitalized members
• workshops and seminars on Canadian society and culture
• traditional dance classes

• faxing/printing/photocopying/scanning
• public-access computers
• community bulletin board and job board display

• one-on-one needs assessment and plan
• information and referrals services
• orientation to life in Canada
• information on:
  • Language Instruction for Newcomers to Canada (LINC)
  • health care system and health benefits (Trillium Drug program, Healthy Smiles)
  • education system
  • housing services (Ontario Electricity Support Act)
  • financial services and the banking system
  • transportation system in Canada
  • family services programs (Youth and EarlyON)
  • employment related services
• citizenship preparation classes for the Citizenship Test
• orientation to Ontario workshop series
• assistance with immigration related forms
• volunteer opportunities

• Language Instruction for Newcomers to Canada (LINC) program
• Care for Newcomer Children (CNC)

• supportive counselling
• information and referral

• assistance with housing issues, including housing search, follow up and support, assistance with applications for subsidized housing
• Toronto Rent Bank Access Centre
• Ontario Electricity Support Program -- assistance with applications
• LEAP (Low Income Energy Assistance Program)
• Emergency Energy Fund Call Centre: 416-397-7368

• faxing/printing/photocopying/scanning
• public-access computers
• community bulletin board and job board display

• one-on-one needs assessment and plan
• information and referrals services
• orientation to life in Canada
• information on:
  • Language Instruction for Newcomers to Canada (LINC)
  • health care system and health benefits (Trillium Drug program, Healthy Smiles)
  • education system
  • housing services (Ontario Electricity Support Act)
  • financial services and the banking system
  • transportation system in Canada
  • family services programs (Youth and EarlyON)
  • employment related services
• citizenship preparation classes for the Citizenship Test
• orientation to Ontario workshop series
• assistance with immigration related forms
• volunteer opportunities

• Language Instruction for Newcomers to Canada (LINC) program
• Care for Newcomer Children (CNC)

• counselling and crisis intervention, needs assessment and referral
• transitional support
• support groups for victims and survivors

All offices are open and all settlement workers are available 4 days in person and 1 day online; call at 647-438-8145

Settlement Services for Immigrants and Refugees

• needs assessment, information and referral, advocacy, orientation, translation and interpretation, escort, assistance in finding housing
• sponsorship of refugees
• health workshops, mental health - support groups, counselling, crisis intervention
• heritage language classes
• skills upgrading, adult literacy classes
• seniors program for mutual support and education
• youth program offering services in settlement, counselling, skills development and social events

Employment Related Services - for new immigrants and Convention refugees, legally entitled to work in Canada

• 3 or 4 day job search techniques workshops, covering labour market information, access to trades and professions, resume preparation, networking
• extensive individual assistance

Community Connections Mentorship Program

• group activities for newly arrived immigrants and refugees of all ages to help orient them to their new community and establish social and professional networks
• trained and experienced volunteer mentors assist, with focus on citizenship and civic engagement or skills and career development

Community Development

• Afghan Sewing Circle

HIV/AIDS prevention and support services

• sexual health education, health promotion workshops, safer sex supplies
• one-on-one support, support groups, referral
• form filling, settlement services, interpretation and translation
• financial support including contingency fund
• capacity building and training

SAFE Program - non-judgemental check-in service for personal security, www.asaap.ca/safeprogram for more information

Superior Court of Justice: responsible for all jury trials and civil cases, some family cases (including divorce, custody, support and property division), some criminal trials (generally of a more serious nature), some appeals

Ontario Court of Justice: responsible for most criminal trials, all bail and preliminary hearings, young offenders, provincial offences, and some family cases (including adoption, support and custody, and child protection)

Family Court intake: personnel available for referral and to assist in preparing court applications and documents 416-327-2064

• mediation program for custody and access issues 416-326-8028
• certified copies of court orders including divorce decrees 416-327-5440 (Civil), 416-327-2064 (Family)
  

Class Proceedings Act: allows individuals to bring lawsuits on their own behalf and on behalf of other persons who have suffered a similar wrong, including infringement of Charter rights

• representative plaintiff must have a lawyer; contingency fee arrangements permitted, or may apply for funding from Class Proceedings Committee of the Law Foundation of Ontario, 416-598-1550

Court Interpretation Unit: over 100 spoken languages, American Sign Language (ASL) and Langue des signes du Quebec (LSQ)

• 720 Bay St, 3rd Flr, 416-326-6500, [email protected]

see branch listings for Court locations, certified copies of court orders including divorce decrees 416-327-5440 (Civil), 416-327-2064 (Family)

• social, recreation and education programs
• information and referral
• counselling
• translation and interpretation
• assistance in filling out forms
• income tax clinic
• English as a Second Language (ESL) classes
• computer classes
• dance, music and other recreational classes
• gateball club

• information and referral; community orientation for refugees
• translation and interpretation
• informal counselling, newcomer parent counselling
• help to locate and access mental health services, health promotion
• newcomer student academic support and tutoring
• recreation, cultural activities
• volunteer training and development

Services to enable immigrants and refugees to attain self-sufficiency including orientation, settlement services, counselling, employment assistance, education and skills training

COSTI Languages Bureau, 647-827-1287, [email protected]

• translation, interpretation, typesetting
• over 100 languages
• commercial

Various services provided at several Toronto, York Region and Peel Region locations

• counselling for women in an abusive relationship and for children who witness acts of violence
• safety planning for protection while in transition
• crisis intervention, advocacy, and legal referrals
• interpretation, information and referral
• assistance for stress and depression related to separation from the familial surroundings, lack of adequate finances, physical and mental health issues, and support services and housing assistance within the Greek community
• counselling to develop the life skills of self-confidence and courage, parenting guidance, encouragement for further education
• referral to counselling groups for abusive men
• preventive community education, and public awareness as to the social and criminal consequences of domestic violence

• counselling
• information and referral
• interpretation
• advocacy
• orientation sessions
• community education workshops
• participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto, childminding and transportation assistance available -- see separate entry

• peer training and development centre
• newcomer services
• LINC classes

• youth justice programs and supports
• art studio

• community referrals
• completing forms
• translation and interpretation
• assistance with immigration issues, income supports, housing issues

Medical, mental health, settlement and social support services including integrated anti-human trafficking support; research and education

Mental Health Counselling and Support

• confidential assessment, counselling, crisis intervention and support services
• individual, family and group counselling, and mutual support groups
• service coordination and referral to treatment
• contact for information on available languages

Settlement Services

• needs assessment
• orientation
• supportive counselling
• interpretation and translation services
• employment counselling and computer training
• peer support groups
• referrals to outside resources, including housing, social services, legal and medical help, skills training, cultural groups, and recreational programs
• assistance with documentation and completing applications

Children, Youth, and Parent Programs

• specialized settlement services for children and their families to deal with trauma and restore family functioning
• homework club, individual tutoring, education counselling, leadership development, and summer recreation programs
• workshops such as job interview skills, employment training, driver education, health and sexual health, education options
• parent supports such as counselling, school and child welfare systems navigation, assistance accessing child care and completing subsidies applications
• assistance accessing free or affordable community programs

Language and Skills Training

• English as a Second Language (ESL)
• computer classes
• citizenship preparation classes
• participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto, see separate listing

Befriending Program

• community support for survivors of torture through a network of volunteer befrienders

Drop-in and group services have resumed; appointment preferred - masking is not mandatory but suggested for all visitors and people who have symptoms of illness are urged to wear masks or access services online

Family Services

• intimate partner violence crisis management
• transitional housing support program
• individual and family counselling; mutual support groups
• ​family life education; parent and child drop-in
• women's gathering; recreational programs
  

Neighbourhood Support Services

• supportive counselling; information and referral
• form filling including welfare and social housing applications
• support network
• interpretation; newcomer orientation
  

Older Adult Services

• senior drop in
• educational workshops; interest groups
• basic technology training
• volunteering
  

Youth Programs

• youth employment
• life skills and leadership training
• recreational activities
  

Community Development

• networking and partnership
• volunteer recruitment and training
• social justice and equity; advocacy
• community outreach; community safety collaboration
• cultural and festival celebrations

Legal representation, counselling, multilingual interpretation and advocacy

Legal services

• information, advice and consultation on issues of violence against women
  
• referrals to lawyers
• assistance with all levels of the justice system
• family and immigration law representation
• Independent Legal Advice for survivors of sexual assault
• community education
• systemic advocacy

#AndMeToo Project

• ​provides women and gender diverse people of precarious status and/or employment who have experienced sexual assault or sexual harassment in their workplaces with access to summary legal advice, brief services, referrals

Family Court Support Worker Program

• ​information on the family court process, and assistance in preparing for family court proceedings (documenting history of abuse, accessing Legal Aid)
• referral to specialized services and supports in the community
• safety planning
• court accompaniment to proceedings when appropriate

Counselling Services

• individual and group counselling
• mindfulness, trauma support
• referrals to community agencies
• housing transition support for women leaving abusive relationships
• Gardiner Expressive Arts Group for survivors of sexual abuse

Interpreter Services Toronto

• language interpretation to access support services in the community and in Domestic Violence Courts
• includes services for clients who are deaf or hard-of-hearing
• interpreter training and employment opportunities

Assists newcomers to adapt to life in Canada

Settlement Services

• orientation and cultural transition counselling services
• information and referral
• translation and interpretation - on education, immigration, housing, transportation, children's benefit, taxation, employment, health care system, citizenship, senior's benefits, recreation
• free annual income tax clinic for newcomers and seniors with low incomes
• free credential assessments through World Education Services (WES) for Permanent Residents and Convention Refugees educated from Afghanistan, Eritrea, Iraq, Palestine, Sudan, Syria, Türkiye, Ukraine, and Venezuela
• free commissioner of oaths services for select documents; call to inquire

Language and Skills Training

• participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA -- see separate entry

Community Connections

• promotes interaction between newcomers and Canadians through cultural and career mentoring, networking, and other activities such as conversation circles, mentoring, youth leadership training, groups for seniors and women, cultural activities and celebrations

Community Services

• programs for youth, seniors, and women
• EarlyON parenting program
• recreation activities, workshops and seminars, volunteer training program, and heritage program for children

The Wellness Oasis

• short-term individual counselling for Convention refugees and landed immigrants
• wellness sessions on mental and physical health

Community Engagement and Volunteering

• professional and personal skills development through orientations and trainings
• opportunities to expand social and professional networks
• obtain community service hours for Ontario secondary diploma requirement

Youth Employment Services

• employment support services to youth 15-30 years facing barriers such as language, culture, accessibility, mental health and/or other challenges
• financial assistance to help eligible youth with expenses such as travel, Internet, mobile devices and/or emergency aid
• free recruitment services for employers across a range of industries including job description writing, job postings, pre-screening of candidates
• wage subsidies of up to $10/hour over the job placement term

• certified translations
• interpreter training
• language testing
• language consulting
• social enterprise

Association of ASL-English Interpreters, Deaf Interpreters, LSQ-French Interpreters

• professional development and networking opportunities
• acts as advisor to service providers, public education and advocacy
• for listing of of OASLI interpreters, go to Canadian Association of Sign Language Interpreters (CASLI) website, go to Advanced Search and select OASLI, click www.casli.ca/directory

Office open to the public 5 days a week; for more information call 416-422-2225

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Settlement Services for Immigrants and Refugees

• needs assessment, information and referral, advocacy, orientation, translation and interpretation, escort, assistance in finding housing
• sponsorship of refugees
• health workshops, mental health -- support groups, counselling, crisis intervention
• heritage language classes
• skills upgrading, adult literacy classes
• seniors program for mutual support and education
• youth program offering services in settlement, counselling, skills development and social events
• Homework Club with individual assistance and group work
• citizenship test preparation classes

English as a Second Language / LINC - participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto -- see separate entry

• day or evening classes

Community Connections Mentorship Program

• group activities for newly arrived immigrants and refugees of all ages to help orient them to their new community and establish social and professional networks
• trained and experienced volunteer mentors assist, with focus on citizenship and civic engagement or skills and career development

Financial Literacy Project - one month certificate course

• individual counselling and orientation sessions

Family Support and Mental Health Services - parenting sessions

• mental health -- support groups, counselling, crisis intervention
• Women's Circle
• childminding available for clients attending sessions

HIV/AIDS Education and Support Programs

• information on HIV/STBBI testing and treatment
• confidential individual counselling
• peer support
• financial and practical assistance
• information and referral (income, housing, legal matters)
• translation services
• support in health system navigation
• holistic health services; health promotion
• workshops and community events
• social activities

Programs for LGBTQ+ East and Southeast Asian People

• HIV and STBBI education, prevention and anti-stigma
• events and activities for LGBTQ+ Asian youth and international students
• health and wellness programs for Asian migrant workers
• harm reduction outreach and education
• research projects focused on the health of Asian LGBTQ+ communities
• resources for Asian LGBTQ+ communities on sexual health, mental health and wellness in a range of languages
• public events celebrating the East and Southeast Asian LGBTQ+ community