Searching for Settlement Services

• faxing/printing/photocopying/scanning
• public-access computers
• community bulletin board and job board display

• one-on-one needs assessment and plan
• information and referrals services
• orientation to life in Canada
• information on:
  • Language Instruction for Newcomers to Canada (LINC)
  • health care system and health benefits (Trillium Drug program, Healthy Smiles)
  • education system
  • housing services (Ontario Electricity Support Act)
  • financial services and the banking system
  • transportation system in Canada
  • family services programs (Youth and EarlyON)
  • employment related services
• citizenship preparation classes for the Citizenship Test
• orientation to Ontario workshop series
• assistance with immigration related forms
• volunteer opportunities

• assistance with housing issues, including housing search, follow up and support, assistance with applications for subsidized housing
• 
  
• Ontario Electricity Support Program -- assistance with applications
• LEAP (Low Income Energy Assistance Program): LEAP 416-924-2543 ext 1
• Toronto Rent Bank Access Centre and Emergency Energy Fund Call Centre: 416-397-7368

• The Integrated Services for Seniors (ISFS) program
• The Personal Support Services (PSS) for Low Acuity Home Care program

• counselling and crisis intervention, needs assessment and referral
• transitional support
• support groups for victims and survivors

Office open to the public 5 days a week; for more information call 416-422-2225

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Settlement Services for Immigrants and Refugees

• needs assessment, information and referral, advocacy, orientation, translation and interpretation, escort, assistance in finding housing
• sponsorship of refugees
• health workshops, mental health -- support groups, counselling, crisis intervention
• heritage language classes
• skills upgrading, adult literacy classes
• seniors program for mutual support and education
• youth program offering services in settlement, counselling, skills development and social events
• Homework Club with individual assistance and group work
• citizenship test preparation classes

English as a Second Language / LINC - participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto -- see separate entry

• day or evening classes

Community Connections Mentorship Program

• group activities for newly arrived immigrants and refugees of all ages to help orient them to their new community and establish social and professional networks
• trained and experienced volunteer mentors assist, with focus on citizenship and civic engagement or skills and career development

Financial Literacy Project - one month certificate course

• individual counselling and orientation sessions

Family Support and Mental Health Services - parenting sessions

• mental health -- support groups, counselling, crisis intervention
• Women's Circle
• childminding available for clients attending sessions

All offices are open and all settlement workers are available 4 days in person and 1 day online; call at 647-438-8145

Settlement Services for Immigrants and Refugees

• needs assessment, information and referral, advocacy, orientation, translation and interpretation, escort, assistance in finding housing
• sponsorship of refugees
• health workshops, mental health - support groups, counselling, crisis intervention
• heritage language classes
• skills upgrading, adult literacy classes
• seniors program for mutual support and education
• youth program offering services in settlement, counselling, skills development and social events

Employment Related Services - for new immigrants and Convention refugees, legally entitled to work in Canada

• 3 or 4 day job search techniques workshops, covering labour market information, access to trades and professions, resume preparation, networking
• extensive individual assistance

Community Connections Mentorship Program

• group activities for newly arrived immigrants and refugees of all ages to help orient them to their new community and establish social and professional networks
• trained and experienced volunteer mentors assist, with focus on citizenship and civic engagement or skills and career development

Community Development

• Afghan Sewing Circle

• faxing/printing/photocopying/scanning
• public-access computers
• community bulletin board and job board display

• one-on-one needs assessment and plan
• information and referrals services
• orientation to life in Canada
• information on:
  • Language Instruction for Newcomers to Canada (LINC)
  • health care system and health benefits (Trillium Drug program, Healthy Smiles)
  • education system
  • housing services (Ontario Electricity Support Act)
  • financial services and the banking system
  • transportation system in Canada
  • family services programs (Youth and EarlyON)
  • employment related services
• citizenship preparation classes for the Citizenship Test
• orientation to Ontario workshop series
• assistance with immigration related forms
• volunteer opportunities

• Language Instruction for Newcomers to Canada (LINC) program
• Care for Newcomer Children (CNC)

• supportive counselling
• information and referral

• assistance with housing issues, including housing search, follow up and support, assistance with applications for subsidized housing
• Toronto Rent Bank Access Centre
• Ontario Electricity Support Program -- assistance with applications
• LEAP (Low Income Energy Assistance Program)
• Emergency Energy Fund Call Centre: 416-397-7368

• faxing/printing/photocopying/scanning
• public-access computers
• community bulletin board and job board display

• one-on-one needs assessment and plan
• information and referrals services
• orientation to life in Canada
• information on:
  • Language Instruction for Newcomers to Canada (LINC)
  • health care system and health benefits (Trillium Drug program, Healthy Smiles)
  • education system
  • housing services (Ontario Electricity Support Act)
  • financial services and the banking system
  • transportation system in Canada
  • family services programs (Youth and EarlyON)
  • employment related services
• citizenship preparation classes for the Citizenship Test
• orientation to Ontario workshop series
• assistance with immigration related forms
• volunteer opportunities

• Language Instruction for Newcomers to Canada (LINC) program
• Care for Newcomer Children (CNC)

• counselling and crisis intervention, needs assessment and referral
• transitional support
• support groups for victims and survivors

• educational, cultural and heritage language programs in Greek
• social services

• information and referral, orientation, assistance with form filling, employment information
• escort and interpretation services for senior or hospitalized members
• workshops and seminars on Canadian society and culture
• traditional dance classes

Clothing Bank

• gently used and new clothing - by appointment only
• book appointments through website
• accepts clothing donations Mon-Thu 9 am-4 pm Fri 9 am-12:45 pm, check website for details

Employment skills training

• business office skills
• retail and customer service skills
• workshops including; digital support, job search, ecommerce, entrepreneurship

Suit Program for Men

• provides professional work attire to men seeking employment
• virtual styling and in-person appointments for suiting

Settlement Support Program

Needs assessment and Information and referral to community and social services

• support with finding housing, child care, registering children in school and health care, help filling out government forms including housing and immigration sponsorship forms
• community support through volunteer befriending, conversation circles to practice English
• help with connecting to language classes
• workshops to reduce stress of adjusting to Canadian culture

Volunteer opportunities

• gain work experience, new language skills, meet new friends, [email protected]

Medical, mental health, settlement and social support services including integrated anti-human trafficking support; research and education

Mental Health Counselling and Support

• confidential assessment, counselling, crisis intervention and support services
• individual, family and group counselling, and mutual support groups
• service coordination and referral to treatment
• contact for information on available languages

Settlement Services

• ​needs assessment
• orientation
• supportive counselling
• interpretation and translation services
• employment counselling and computer training
• peer support groups
• referrals to outside resources, including housing, social services, legal and medical help, skills training, cultural groups, and recreational programs
• assistance with documentation and completing applications

Children, Youth, and Parent Programs

• specialized settlement services for children and their families to deal with trauma and restore family functioning
• homework club, individual tutoring, education counselling, leadership development, and summer recreation programs
• workshops such as job interview skills, employment training, driver education, health and sexual health, education options
• parent supports such as counselling, school and child welfare systems navigation, assistance accessing child care and completing subsidies applications
• assistance accessing free or affordable community programs

Language and Skills Training

• English as a Second Language (ESL)
• computer classes
• citizenship preparation classes
• participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto, see separate listing

Befriending Program

• community support for survivors of torture through a network of volunteer befrienders

Newcomer Settlement Services

• settlement support
• orientation to Canada
• supportive counselling
• help with selected documentation including permanent resident card renewal
• information and referral
• newcomer workshops
• online and in person workshops

Newcomer Youth Settlement - for youth 12-29 years

• friendship and emotional support
• individual counselling
• leadership training
• homework club
• sports, social and recreational activities; field trips
  
• job search support

Participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto -- see separate entry; childminding for children while parents attend classes; tablet lending for online classes

Volunteer Services -- many volunteer opportunities for all including newcomers to Canada

Some programs and services provided at other sites

• group orientation activities
• support for women and youth in Afghan, Arab, Iranian, Somali and Nigerian communities

Neighbourhood Multiservice Centre

• cross cultural focus
• employment support and partnerships
• community kitchen
• rental space for community and resident groups
• partnered programs with numerous other organizations including Toronto Public Health

Home Instruction for Parents of Preschool Youngsters (HIPPY) - in-home school readiness program for low income newcomer families

Settlement Program - formerly Immigrant Settlement and Adaptation Program

• information and referral, orientation, interpretation
• counselling, documentation, social assistance applications
• information and workshops

Women's Support Services - counselling and support groups available

Community development initiative

Hot desk space that can be booked for employment or training

Victoria Park Hub Lead Agency
Other services provided by partner agencies including, Family Service Toronto, Sesheme Foundation, East Toronto Chinese Baptist Church, Labour Education Centre and YMCA Youth Employment

• one-on-one needs assessment and plan
• information and referrals services
• orientation to life in Canada
• information on:
  • Language Instruction for Newcomers to Canada (LINC)
  • health care system and health benefits (Trillium Drug program, Healthy Smiles)
  • education system
  • housing services (Ontario Electricity Support Act)
  • financial services and the banking system
  • transportation system in Canada
  • family services programs (Youth and EarlyON)
  • employment related services
• citizenship preparation classes for the Citizenship Test
• orientation to Ontario workshop series
• assistance with immigration related forms
• volunteer opportunities

Settlement Services

• filling in forms such as Canada Child Tax Benefit, SIN, housing, passport and citizenship applications, Permanent Resident renewals
• translation and interpretation (on call only)
• information and referral for legal advice on refugee and immigration matters or for crisis intervention for domestic violence
• sessions to address gender-based discrimination, domestic abuse and violence
• resume writing, employment referral
• mentoring, placement, information; career counselling for internationally trained professionals
• food safety and security
• free English conversation and computer literacy classes for all newcomers regardless of immigration status

After School Tutoring Program (ASTP)

• free tutoring for students, Kindergarten-Grade 10
• cultural heritage events and celebrations

Senior Services

• senior support program: workshops, accompaniment to appointments, interpretation, capacity building; socio-cultural programs
• therapeutic exercise and wellbeing activities (on Zoom)
• seniors and intergenerational drop-in, art and crafts, and adult day sessions
• weekly peer support and engagement sessions

Youth Programs

• Youth Engagement Program, leadership and volunteering
• Youth Eliminates Smoking (YES) program to promote healthy living
• inter-generational project to minimize the gap between seniors and youth through social events
• weekly safe space drop-ins
• summer sports in August (weekends) at Dentonia Park - check Facebook in July to get updates and participate
• weekly youth mental health and wellness sessions
• weekly youth drop-in and recreational sessions

Women and Girls Program

• Racialized immigrant women in Toronto East (RISE) for economic security and prosperity
• counselling, support and referrals for women experiencing gender based violence
• capacity development training and workshops

Referral Services for Counselling

• referrals for legal support, family and mental health counselling

Research and Evaluation

• program and project evaluation, action research, publication in peer reviewed journals, joint collaboration with various educational institutes and agencies
• for more information and collaboration, contact Nasima Akter, PhD and Qazi Shafayetul Islam

Children and Youth

• Eastview BGC (formerly Boys and Girls Club)
• summer day camp, March break/winter/PA days camps
• youth leadership programs
• after school and evening drop-in programs
• homework help club
• community events

Parents and Families

• EarlyON Child and Family Centre
• caregiver and child programs
• parenting program
• perinatal program (Healthy Beginnings)

Seniors

• recreation programs
• special day trips
• form filling
• income tax clinic
• support group
• community garden plots

Newcomers

• social recreation programs
• information and referral services
• form filling assistance
• women's only programs
• workshops and information sessions

Range of services and programs provided through communication channels such as phone, email, Zoom, Google Meet, WhatsApp and other channels, either in group sessions or individually; physical location is accessible by appointment

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Settlement Services

• information and referral services, housing and legal assistance
• translation and interpretation services
• counselling for students, individuals and families
• youth counselling and parenting sessions
• orientation programs
• Community Connections Mentorship Program for community support
• volunteer befriending for help adapting to the community and learning life skills
• group sessions such as wellness, English conversation classes, digital literacy
• referral services for credential assessment through World Education Services (WES)

Refugee Services

• support with attending inquiries
• assistance finding employment opportunities
• guidance with accessing social, welfare and legal services
• housing referral and assistance connecting with potential landlords
• provision of social and cultural activities
• Ontario Community Program Participation for placement of Ontario Works recipients as volunteers

Career Café - assists newcomers understand and integrate into the Canadian job market

• provides one-on-one and group sessions, both online and in-person
• offers self assessment tools,
• provides guidance in resume and cover letter writing
• assists in researching the job market and gives networking support

Access Centre for Ontario Electricity Support Program (OESP)

• introduction to OESP; eligibility information
• assistance with applications; assistance in renewing previous applications

Range of services and programs provided through communication channels such as phone, email, Zoom, Google Meet, WhatsApp and other channels, either in group sessions or individually; physical location is accessible by appointment

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Youth Services

• youth engagement programs and services
• recreational activities and sports programs
• leadership development and mentoring opportunities
• social and cultural events for youth
• career guidance and job readiness workshops
• mental health and wellness support services tailored to youth

Halftime

• project designed for empowering Black youth
• aims to enhance resilience against risk factors of violence

Toronto Youth Job Corps (TYJC) - employment preparation program for youth, especially those facing a difficult life situation or having a hard time getting a job

• full time paid employment preparation program for youth 15-30 years who are out of school, out of work, and in need of employment support
• 5 week pre-employment activities including resume preparation, employment readiness skills, career planning, counselling and referral services
• 8 to 16 week supported placement with an employer in the community, with ongoing support even after completing the program
• placements are in various fields such as sales, administration, construction, or trades

Culturally appropriate, trauma informed child protection information and support services, and wraparound programs for Muslim children, youth and families

• support for families involved with children's aid societies and/or criminal justice system
• family advocacy, including home visits
• family support includes information on abuse, community resources, and referrals to other Muslim or community organizations
• information and support for fostering within Muslim communities including assistance through application process
• integration support for immigrant and refugee families

Some programs in partnership with community agencies; not a Children's Aid Society (CAS)

Call for appointment

Core Programs and Services

• settlement and immigration services - needs assessment, information sessions, assistance with applications
• employment counselling and referrals - newcomer orientation to the labour market, self-assessment and career options, resumes and cover letters, networking
• Women Aiding Women program (WAW) - assistance adjusting to Canadian society, networking, information and referrals for community resources, empowerment
• mental health and wellness -- short term counselling for newcomers dealing with mental health issues, action plan development, educational workshops
• family support and counselling
• seniors program - information sessions, recreational activities

Participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto -- see separate entry, childminding available

Other Services

• translation and interpretation
• information and referral
• Commissioner of Oaths

Services to help and support immigrants begin their new lives in Canada

Settlement Information and Referral

• information on topics such as essential government documents and benefits, immigration and citizenship, employment and job search, access to trades and professions, foreign credential assessment, education and training, language classes, health and housing, community, recreation and consumer resources, human rights, legal and social services, child, youth and family resources, food, shelter, and clothing
• settlement information sessions in various locations
• monthly webinars
• guest speaker series
• Newcomer Network
• access to computers, fax, photocopiers, and phone; computer area
• settlement resource library
• English conversation circle

Library Settlement Partnerships - outreach program at Toronto Reference Library

• settlement information and referral
• Community Connections Mentorship Program (formerly HOST Program) - group activities for newly arrived immigrants and refugees of all ages to help orient them to their new community and establish social and professional networks, trained and experienced volunteer mentors assist, with focus on citizenship and civic engagement or skills and career development

Newcomer Youth Services -- youth-focused settlement information and referral

• Newcomer Youth Leadership Development -- youth learn about their community, gain volunteer hours and build leadership, language, communication and social skills
• workshops and activities for parents and youth

Settlement services

• Newcomer Settlement Services
• Information and referral
• Employment services

Counselling services and support

• one-on-one counselling for mental health support

Kids program for children and youth 4-13 years

• social and recreational activities

Medical and health

• family doctor clinic

Language classes

• English conversation group

Services provided by partner agencies including Central Neighbourhood House, Sherbourne Health, TNO - The Neighbourhood Organizations , Hospice Torontoalso Progress Place, St James Town Safety Committee, St James Town Service Providers Network and others

Share and Reuse Hub

• reuse, share, repair and repurpose items to prolong their life
• Make It and Fix It sessions
• Sew and Mend
• Bike Clinic
• Borrowing Library - tools, party supplies, games, etc.
• Classes and workshops throughout year to learn skills regarding repair and 'do it yourself' fixes

Settlement services for immigrants and newcomers, as well as programs for youth, women and families

• information and referral
• employment preparation, job search workshops
• self employment, business integration training
• basic and advanced computer and Internet training; digital literacy training skills
• networking groups for newcomer women and seniors
• French language classes
• basic and advanced sewing and fashion design program
• crime prevention programs
• addiction counselling and mental health support services
• Afro Carib Festival yearly in August

Programs for Children and Youth

• information technology training and web development training for youth
• after school program, mentoring, and recreation for children and youth, including those at risk
• youth outreach worker for Black youth helping with counselling, career planning, employment support

Senior Program - for seniors with low incomes residing in Scarborough

• digital literacy program and computer training

Computer Donations - donations of new or refurbished laptops, desktop computers and accessories accepted