Afghan Women's Organization, AWO North York
Toronto
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Office: 416-422-2225
747 Don Mills Rd , Unit 200
Toronto, ON, M3C 1T2
Toronto, ON, M3C 1T2
Short Description
Office open to the public 5 days a week; for more information call 416-422-2225
___________________________________________________________________
Settlement Services for Immigrants and Refugees
- needs assessment, information and referral, advocacy, orientation, translation and interpretation, escort, assistance in finding housing
- sponsorship of refugees
- health workshops, mental health -- support groups, counselling, crisis intervention
- heritage language classes
- skills upgrading, adult literacy classes
- seniors program for mutual support and education
- youth program offering services in settlement, counselling, skills development and social events
- Homework Club with individual assistance and group work
- citizenship test preparation classes
English as a Second Language / LINC - participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto -- see separate entry
- day or evening classes
Community Connections Mentorship Program
- group activities for newly arrived immigrants and refugees of all ages to help orient them to their new community and establish social and professional networks
- trained and experienced volunteer mentors assist, with focus on citizenship and civic engagement or skills and career development
Financial Literacy Project - one month certificate course
- individual counselling and orientation sessions
Family Support and Mental Health Services - parenting sessions
- mental health -- support groups, counselling, crisis intervention
- Women's Circle
- childminding available for clients attending sessions
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Toronto
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Office: 416-467-3097 or 416-426-7051
Crisis: 1-888-236-8311
Crisis: 416-422-5984
Training: 416-426-7014
789 Don Mills Rd, Suite 1010
Toronto, ON, M3C 1T5
Toronto, ON, M3C 1T5
Short Description
Interpreters, including interpreters for women who are victims of domestic violence and sexual violence, as well as those who have been sexually exploited through human trafficking
- certified translations
- interpreter training
- language testing
- language consulting
- social enterprise
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Afghan Women's Organization, AWO East York Office
Toronto
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Office: 647-438-8145
45 Overlea Blvd, Suite 203
Toronto, ON, M4H 1C3
Toronto, ON, M4H 1C3
Short Description
All offices are open and all settlement workers are available 4 days in person and 1 day online; call at 647-438-8145
Settlement Services for Immigrants and Refugees
- needs assessment, information and referral, advocacy, orientation, translation and interpretation, escort, assistance in finding housing
- sponsorship of refugees
- health workshops, mental health - support groups, counselling, crisis intervention
- heritage language classes
- skills upgrading, adult literacy classes
- seniors program for mutual support and education
- youth program offering services in settlement, counselling, skills development and social events
Employment Related Services - for new immigrants and Convention refugees, legally entitled to work in Canada
- 3 or 4 day job search techniques workshops, covering labour market information, access to trades and professions, resume preparation, networking
- extensive individual assistance
Community Connections Mentorship Program
- group activities for newly arrived immigrants and refugees of all ages to help orient them to their new community and establish social and professional networks
- trained and experienced volunteer mentors assist, with focus on citizenship and civic engagement or skills and career development
Community Development
- Afghan Sewing Circle
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TNO @ Thorncliffe Park Community Hub
Toronto
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Office: 416-467-0126
45 Overlea Blvd, Unit 200
Toronto, ON, M4H 1C3
Toronto, ON, M4H 1C3
Short Description
Community Resource Services
- faxing/printing/photocopying/scanning
- public-access computers
- community bulletin board and job board display
- one-on-one needs assessment and plan
- information and referrals services
- orientation to life in Canada
- information on:
- Language Instruction for Newcomers to Canada (LINC)
- health care system and health benefits (Trillium Drug program, Healthy Smiles)
- education system
- housing services (Ontario Electricity Support Act)
- financial services and the banking system
- transportation system in Canada
- family services programs (Youth and EarlyON)
- employment related services
- citizenship preparation classes for the Citizenship Test
- orientation to Ontario workshop series
- assistance with immigration related forms
- volunteer opportunities
- Language Instruction for Newcomers to Canada (LINC) program
- Care for Newcomer Children (CNC)
- supportive counselling
- information and referral
- assistance with housing issues, including housing search, follow up and support, assistance with applications for subsidized housing
- Toronto Rent Bank Access Centre
- Ontario Electricity Support Program -- assistance with applications
- LEAP (Low Income Energy Assistance Program)
- Emergency Energy Fund Call Centre: 416-397-7368
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Multiservice neighbourhood centre, Head Office
Toronto
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Office: 416-421-3054
45 Overlea Blvd, Unit 200
Toronto, ON, M4H 1C3
Toronto, ON, M4H 1C3
Short Description
Community Resource Services
- faxing/printing/photocopying/scanning
- public-access computers
- community bulletin board and job board display
- one-on-one needs assessment and plan
- information and referrals services
- orientation to life in Canada
- information on:
- Language Instruction for Newcomers to Canada (LINC)
- health care system and health benefits (Trillium Drug program, Healthy Smiles)
- education system
- housing services (Ontario Electricity Support Act)
- financial services and the banking system
- transportation system in Canada
- family services programs (Youth and EarlyON)
- employment related services
- citizenship preparation classes for the Citizenship Test
- orientation to Ontario workshop series
- assistance with immigration related forms
- volunteer opportunities
- Language Instruction for Newcomers to Canada (LINC) program
- Care for Newcomer Children (CNC)
- counselling and crisis intervention, needs assessment and referral
- transitional support
- support groups for victims and survivors
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Toronto
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Office: 416-696-7400
6 Thorncliffe Park Dr
Toronto, ON, M4H 1H1
Toronto, ON, M4H 1H1
Short Description
Community centre
- educational, cultural and heritage language programs in Greek
- social services
- information and referral, orientation, assistance with form filling, employment information
- escort and interpretation services for senior or hospitalized members
- workshops and seminars on Canadian society and culture
- traditional dance classes
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Counselling and Support Services
Toronto
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Office: 416-385-9200
6 Sakura Way, Suite 235
Toronto, ON, M3C 1Z5
Toronto, ON, M3C 1Z5
Short Description
Culturally sensitive counselling and social services
- information, referrals
- interpretation
- advocacy on behalf of individuals and community
- support group for parents of children who are neurodiverse
- support group for single mothers
- friendly visiting for seniors
- seminars, workshops, craft club, online yoga, singing club
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Counselling and Support Services, North York Office
Toronto
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Office: 416-441-9306
1 Concord Gate, Unit 303
Toronto, ON, M3C 3N6
Toronto, ON, M3C 3N6
Short Description
Medical, mental health, settlement and social support services including integrated anti-human trafficking support; research and education
Mental Health Counselling and Support
- confidential assessment, counselling, crisis intervention and support services
- individual, family and group counselling, and mutual support groups
- service coordination and referral to treatment
- contact for information on available languages
Settlement Services
- needs assessment
- orientation
- supportive counselling
- interpretation and translation services
- employment counselling and computer training
- peer support groups
- referrals to outside resources, including housing, social services, legal and medical help, skills training, cultural groups, and recreational programs
- assistance with documentation and completing applications
Children, Youth, and Parent Programs
- specialized settlement services for children and their families to deal with trauma and restore family functioning
- homework club, individual tutoring, education counselling, leadership development, and summer recreation programs
- workshops such as job interview skills, employment training, driver education, health and sexual health, education options
- parent supports such as counselling, school and child welfare systems navigation, assistance accessing child care and completing subsidies applications
- assistance accessing free or affordable community programs
Language and Skills Training
- English as a Second Language (ESL)
- computer classes
- citizenship preparation classes
- participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto, see separate listing
Befriending Program
- community support for survivors of torture through a network of volunteer befrienders
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Working Women Community Centre, Victoria Park Hub
Toronto
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Office: 416-750-9600
1527 Victoria Park Ave, 2nd Fl
Toronto, ON, M1L 2T3
Toronto, ON, M1L 2T3
Short Description
Neighbourhood Multiservice Centre
- cross cultural focus
- employment support and partnerships
- community kitchen
- rental space for community and resident groups
- partnered programs with numerous other organizations including Toronto Public Health
Home Instruction for Parents of Preschool Youngsters (HIPPY) - in-home school readiness program for low income newcomer families
Settlement Program - formerly Immigrant Settlement and Adaptation Program
- information and referral, orientation, interpretation
- counselling, documentation, social assistance applications
- information and workshops
Women's Support Services - counselling and support groups available
Community development initiative
Hot desk space that can be booked for employment or training
Victoria Park Hub Lead Agency
Other services provided by partner agencies including, Family Service Toronto, Sesheme Foundation, East Toronto Chinese Baptist Church, Labour Education Centre and YMCA Youth Employment
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Greek Orthodox Family Services and Counselling, VAW Program, Metamorphosis Greek Orthodox Community Branch
Toronto
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Office: 416-462-1740
Metamorphosis Tou Sotiros Orthodox Church, 40 Donlands Ave
Toronto, ON, M4J 3N6
Toronto, ON, M4J 3N6
Short Description
Culturally sensitive counselling and advocacy
Violence Against Women (VAW) Program
Newcomers -- referrals for housing, employment, language training and settlement
Division of the Greek Orthodox Archdiocese of Canada
Violence Against Women (VAW) Program
- counselling for women in an abusive relationship and for children who witness acts of violence
- safety planning for protection while in transition
- crisis intervention, advocacy, and legal referrals
- interpretation, information and referral
- assistance for stress and depression related to separation from the familial surroundings, lack of adequate finances, physical and mental health issues, and support services and housing assistance within the Greek community
- counselling to develop the life skills of self-confidence and courage, parenting guidance, encouragement for further education
- referral to counselling groups for abusive men
- preventive community education, and public awareness as to the social and criminal consequences of domestic violence
Newcomers -- referrals for housing, employment, language training and settlement
Division of the Greek Orthodox Archdiocese of Canada
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TNO @ Crescent Town
Toronto
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Office: 416-690-6385
2A The Market Place
Toronto, ON, M4C 5M1
Toronto, ON, M4C 5M1
Short Description
Settlement Services, including
- one-on-one needs assessment and plan
- information and referrals services
- orientation to life in Canada
- information on:
- Language Instruction for Newcomers to Canada (LINC)
- health care system and health benefits (Trillium Drug program, Healthy Smiles)
- education system
- housing services (Ontario Electricity Support Act)
- financial services and the banking system
- transportation system in Canada
- family services programs (Youth and EarlyON)
- employment related services
- citizenship preparation classes for the Citizenship Test
- orientation to Ontario workshop series
- assistance with immigration related forms
- volunteer opportunities
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Toronto
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Office: 416-699-4484
2899 Danforth Ave
Toronto, ON, M4C 1M3
Toronto, ON, M4C 1M3
Short Description
Settlement Services
- filling in forms such as Canada Child Tax Benefit, SIN, housing, passport and citizenship applications, Permanent Resident renewals
- translation and interpretation (on call only)
- information and referral for legal advice on refugee and immigration matters or for crisis intervention for domestic violence
- sessions to address gender-based discrimination, domestic abuse and violence
- resume writing, employment referral
- mentoring, placement, information; career counselling for internationally trained professionals
- food safety and security
- free English conversation and computer literacy classes for all newcomers regardless of immigration status
After School Tutoring Program (ASTP)
- free tutoring for students, Kindergarten-Grade 10
- cultural heritage events and celebrations
Senior Services
- senior support program: workshops, accompaniment to appointments, interpretation, capacity building; socio-cultural programs
- therapeutic exercise and wellbeing activities (on Zoom)
- seniors and intergenerational drop-in, art and crafts, and adult day sessions
- weekly peer support and engagement sessions
Youth Programs
- Youth Engagement Program, leadership and volunteering
- Youth Eliminates Smoking (YES) program to promote healthy living
- inter-generational project to minimize the gap between seniors and youth through social events
- weekly safe space drop-ins
- summer sports in August (weekends) at Dentonia Park - check Facebook in July to get updates and participate
- weekly youth mental health and wellness sessions
- weekly youth drop-in and recreational sessions
Women and Girls Program
- Racialized immigrant women in Toronto East (RISE) for economic security and prosperity
- counselling, support and referrals for women experiencing gender based violence
- capacity development training and workshops
Referral Services for Counselling
- referrals for legal support, family and mental health counselling
Research and Evaluation
- program and project evaluation, action research, publication in peer reviewed journals, joint collaboration with various educational institutes and agencies
- for more information and collaboration, contact Nasima Akter, PhD and Qazi Shafayetul Islam
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Newcomer Services, Scarborough Office
Toronto
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Office: 647-341-2722 ext 201
1855 Lawrence Ave E
Toronto, ON, M1R 2Y3
Toronto, ON, M1R 2Y3
Short Description
Range of services and programs provided through communication channels such as phone, email, Zoom, Google Meet, WhatsApp and other channels, either in group sessions or individually; physical location is accessible by appointment
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Settlement Services
- information and referral services, housing and legal assistance
- translation and interpretation services
- counselling for students, individuals and families
- youth counselling and parenting sessions
- orientation programs
- Community Connections Mentorship Program for community support
- volunteer befriending for help adapting to the community and learning life skills
- group sessions such as wellness, English conversation classes, digital literacy
- referral services for credential assessment through World Education Services (WES)
Refugee Services
- support with attending inquiries
- assistance finding employment opportunities
- guidance with accessing social, welfare and legal services
- housing referral and assistance connecting with potential landlords
- provision of social and cultural activities
- Ontario Community Program Participation for placement of Ontario Works recipients as volunteers
Career Café - assists newcomers understand and integrate into the Canadian job market
- provides one-on-one and group sessions, both online and in-person
- offers self assessment tools,
- provides guidance in resume and cover letter writing
- assists in researching the job market and gives networking support
Access Centre for Ontario Electricity Support Program (OESP)
- introduction to OESP; eligibility information
- assistance with applications; assistance in renewing previous applications
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Tesoc Multicultural Settlement and Community Services - Birchmount
Toronto
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Office: 416-757-6043
1160 Birchmount Rd, Unit 1A
Toronto, ON, M1P 2B8
Toronto, ON, M1P 2B8
Short Description
Call for appointment
Core Programs and Services
- settlement and immigration services - needs assessment, information sessions, assistance with applications
- employment counselling and referrals - newcomer orientation to the labour market, self-assessment and career options, resumes and cover letters, networking
- Women Aiding Women program (WAW) - assistance adjusting to Canadian society, networking, information and referrals for community resources, empowerment
- mental health and wellness -- short term counselling for newcomers dealing with mental health issues, action plan development, educational workshops
- family support and counselling
- seniors program - information sessions, recreational activities
Participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto -- see separate entry, childminding available
Other Services
- translation and interpretation
- information and referral
- Commissioner of Oaths
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Translation Services
Ontario
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Office: 800-567-8100
Office 2: 416-975-0505
Short Description
Translation services
Available in over 180 languages
- Document translation
- Website and software localization
- Legal/notarized translations
- Desktop publishing
- Transcription services
- Terminology extraction
- Multiple quality and service options
- Content and supply chain management
- Artificial intelligence translations
Available in over 180 languages
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Interpreting services
Ontario
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Office: 888-975-4468
Office 2: 416-975-0505
Short Description
Service facilitating oral or manual communication between two or more speakers who are not speaking (or signing) the same language
Service offered:
Service offered:
- face-to-face
- over-the-phone
- simultaneous
- video
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Counselling and Support Services, Scarborough Office
Toronto
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Office: 416-750-3045
2401 Eglinton Ave E, Suite 310
Toronto, ON, M1K 2N8
Toronto, ON, M1K 2N8
Short Description
Medical, mental health, settlement and social support services including integrated anti-human trafficking support; research and education
Mental Health Counselling and Support
- confidential assessment, counselling, crisis intervention and support services
- individual, family and group counselling, and mutual support groups
- service coordination and referral to treatment
- contact for information on available languages
Settlement Services
- needs assessment
- orientation
- supportive counselling
- interpretation and translation services
- employment counselling and computer training
- peer support groups
- referrals to outside resources, including housing, social services, legal and medical help, skills training, cultural groups, and recreational programs
- assistance with documentation and completing applications
Children, Youth, and Parent Programs
- specialized settlement services for children and their families to deal with trauma and restore family functioning
- homework club, individual tutoring, education counselling, leadership development, and summer recreation programs
- workshops such as job interview skills, employment training, driver education, health and sexual health, education options
- parent supports such as counselling, school and child welfare systems navigation, assistance accessing child care and completing subsidies applications
- assistance accessing free or affordable community programs
Language and Skills Training
- English as a Second Language (ESL)
- computer classes
- citizenship preparation classes
- participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto, see separate listing
Befriending Program
- community support for survivors of torture through a network of volunteer befrienders
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SEAS Centre, Regent Park Centre
Toronto
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Office: 416-466-8842
50 Regent Park Blvd, Street Level, Unit 101
Toronto, ON, M5A 0L5
Toronto, ON, M5A 0L5
Short Description
Drop-in and group services have resumed; appointment preferred - masking is not mandatory but suggested for all visitors and people who have symptoms of illness are urged to wear masks or access services online
Family Services
- intimate partner violence crisis management
- transitional housing support program
- individual and family counselling; mutual support groups
- family life education; parent and child drop-in
- women's gathering; recreational programs
Neighbourhood Support Services
- supportive counselling; information and referral
- form filling including welfare and social housing applications
- support network
- interpretation; newcomer orientation
Older Adult Services
- senior drop in
- educational workshops; interest groups
- basic technology training
- volunteering
Youth Programs
- youth employment
- life skills and leadership training
- recreational activities
Community Development
- networking and partnership
- volunteer recruitment and training
- social justice and equity; advocacy
- community outreach; community safety collaboration
- cultural and festival celebrations
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Toronto
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Office: 416-977-9955
550 Queen St E, Suite 150
Toronto, ON, M5A 1V2
Toronto, ON, M5A 1V2
Short Description
HIV/AIDS education, prevention and support, including information on HIV and STI (sexually transmitted infections) risk, sexual health and healthy relationships, and harm reduction
- community-based prevention programs for youth, women, and gay, bisexual, queer, questioning, trans and other men who have sex with men (MSM)
- community workshops, forums, outreach, training for professionals and organizations, and culturally specific materials
- volunteer opportunities
Harm reduction
- supplies and outreach
Peer support
Settlement Program
Counselling and support, needs assessment, outreach and prevention for Black, African and Caribbean immigrants and refugees, including LGBTQ (lesbian, gay, bisexual, transgender and questioning) individuals
- orientation
- information and referrals to community services
- assistance in accessing services
- assistance in finding a doctor and living with treatment
- assistance with immigration system
- form and documentation completion
- housing and employment help
- interpretation and translation
- social opportunities and networking
Member agency of Toronto Drop-in Network (TDIN)
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Tuesday Immigrant / Refugee Support Drop-in
Toronto
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416-364-2261
465 Dundas St E
Toronto, ON, M5A 2B2
Toronto, ON, M5A 2B2
Short Description
Weekly walk-in service assisting newcomers and immigrants
Services include:
Services include:
- community referrals
- completing forms
- translation and interpretation
- assistance with immigration issues, income supports, housing issues
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Toronto
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Office: 416-599-2727
120 Carlton St, Suite 212
Toronto, ON, M5A 4K3
Toronto, ON, M5A 4K3
Short Description
HIV/AIDS prevention and support services
- sexual health education, health promotion workshops, safer sex supplies
- one-on-one support, support groups, referral
- form filling, settlement services, interpretation and translation
- financial support including contingency fund
- capacity building and training
SAFE Program - non-judgemental check-in service for personal security, www.asaap.ca/safeprogram for more information
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Communication Devices and Interpreting Services
Toronto
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Office: 1-866-518-0000
Crisis: 416-712-6637
Short Description
Provides services to increase the independence of people who are culturally deaf, oral deaf, deafened
CHS Interpreting & Translation Services (OIS)
CHS Interpreting & Translation Services (OIS)
- professional sign-language interpreters
- set fee - organizations and businesses are responsible for the cost of making their services accessible no matter who requests the interpretation service
- advance booking preferred
- for after hours emergency interpreter services for health and mental health emergencies, contact:
- CHS Interpreting & Translation Services, After Hours Emergency Interpreter Service at 1-866-256-5142 or TTY: 1-866-831-4657 or
- email [email protected] or [email protected]
- carries a wide variety of devices to assist individuals who are deaf, deafened and hard of hearing including TTYs (text telephones), visual smoke detectors, baby monitors, signaling devices and alarm clocks
- registered ADP vendor for Teletypewriter for the Deaf
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Support and Outreach
Toronto
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Office: 416-924-5256
526 Richmond St E, 2nd Fl
Toronto, ON, M5A 1R3
Toronto, ON, M5A 1R3
Short Description
Practical and emotional support, advocacy, counselling and support groups (for women, men and youth), drop-in and clothing exchange
Culturally sensitive HIV/AIDS workshops, events and activities in various languages for individuals, community groups and service providers, including ProjectM for Muslim girls and women 14-29 years, heterosexual men, men who have sex with men (MSM), and LGBTQ community
- emergency child care for clients only
- interpretation and translation
- community kitchen
Culturally sensitive HIV/AIDS workshops, events and activities in various languages for individuals, community groups and service providers, including ProjectM for Muslim girls and women 14-29 years, heterosexual men, men who have sex with men (MSM), and LGBTQ community
- literature in 8 languages
- volunteer opportunities
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Afghan Women's Organization, AWO Scarborough
Toronto
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Office: 416-266-1777
2555 Eglinton Ave E, Suite 211
Toronto, ON, M1K 5J1
Toronto, ON, M1K 5J1
Short Description
Office open to the public Monday-Friday 9 am-5 pm; for information, call 416-266-1777
___________________________________________________________________
Settlement Services for Immigrants and Refugees
- needs assessment, information and referral, advocacy, orientation, translation and interpretation, escort, assistance in finding housing
- sponsorship of refugees
- health workshops, mental health - support groups, counselling, crisis intervention
- heritage language classes
- skills upgrading, adult literacy classes
- seniors program for mutual support and education
- youth program offering services in settlement, counselling, skills development and social events
- Homework Club with individual assistance and group work
- citizenship test preparation classes
English as a Second Language / LINC -- participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto -- see separate entry
- full-time day classes and part-time evening classes
Community Connections Mentorship Program
- group activities for newly arrived immigrants and refugees of all ages to help orient them to their new community and establish social and professional networks
- trained and experienced volunteer mentors assist, with focus on citizenship and civic engagement or skills and career development
Financial Literacy Project - one month certificate course
- individual counselling and orientation sessions
Family Support and Mental Health Services - Parenting Sessions
- mental health - support groups, counselling, crisis intervention
- Women's Circle
Food Security Program
- food package distribution to seniors, families on Mondays and Wednesdays 11 am-3 pm
Community Development
- childminding available for clients attending sessions
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Social Service Office
Toronto
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Office: 416-495-0644
ARS Social Services, 45 Hallcrown Place
Toronto, ON, M2J 4Y4
Toronto, ON, M2J 4Y4
Short Description
Social services
- assessment, information and referral to community and social services
- help filling out government forms
- referral to health care services
- interpretation
Newcomers orientation and adaptation
- information and referral
- supportive family counselling, short-term counselling to clients who encounter difficulties in adjusting to life in Canada
- referrals to employment counselling, help in establishing social and professional networks
Community support
- coordinates volunteer visitation to seniors' homes and provides Armenian meals, emotional support, pastoral services and organizes Armenian cultural events
- organizes community events such as food and clothes drives
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