Searching for In-Person Crisis Services

Office open to the public 5 days a week; for more information call 416-422-2225

___________________________________________________________________

Settlement Services for Immigrants and Refugees

• needs assessment, information and referral, advocacy, orientation, translation and interpretation, escort, assistance in finding housing
• sponsorship of refugees
• health workshops, mental health -- support groups, counselling, crisis intervention
• heritage language classes
• skills upgrading, adult literacy classes
• seniors program for mutual support and education
• youth program offering services in settlement, counselling, skills development and social events
• Homework Club with individual assistance and group work
• citizenship test preparation classes

English as a Second Language / LINC - participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto -- see separate entry

• day or evening classes

Community Connections Mentorship Program

• group activities for newly arrived immigrants and refugees of all ages to help orient them to their new community and establish social and professional networks
• trained and experienced volunteer mentors assist, with focus on citizenship and civic engagement or skills and career development

Financial Literacy Project - one month certificate course

• individual counselling and orientation sessions

Family Support and Mental Health Services - parenting sessions

• mental health -- support groups, counselling, crisis intervention
• Women's Circle
• childminding available for clients attending sessions

All offices are open and all settlement workers are available 4 days in person and 1 day online; call at 647-438-8145

Settlement Services for Immigrants and Refugees

• needs assessment, information and referral, advocacy, orientation, translation and interpretation, escort, assistance in finding housing
• sponsorship of refugees
• health workshops, mental health - support groups, counselling, crisis intervention
• heritage language classes
• skills upgrading, adult literacy classes
• seniors program for mutual support and education
• youth program offering services in settlement, counselling, skills development and social events

Employment Related Services - for new immigrants and Convention refugees, legally entitled to work in Canada

• 3 or 4 day job search techniques workshops, covering labour market information, access to trades and professions, resume preparation, networking
• extensive individual assistance

Community Connections Mentorship Program

• group activities for newly arrived immigrants and refugees of all ages to help orient them to their new community and establish social and professional networks
• trained and experienced volunteer mentors assist, with focus on citizenship and civic engagement or skills and career development

Community Development

• Afghan Sewing Circle

Medical, mental health, settlement and social support services including integrated anti-human trafficking support; research and education

Mental Health Counselling and Support

• confidential assessment, counselling, crisis intervention and support services
• individual, family and group counselling, and mutual support groups
• service coordination and referral to treatment
• contact for information on available languages

Settlement Services

• ​needs assessment
• orientation
• supportive counselling
• interpretation and translation services
• employment counselling and computer training
• peer support groups
• referrals to outside resources, including housing, social services, legal and medical help, skills training, cultural groups, and recreational programs
• assistance with documentation and completing applications

Children, Youth, and Parent Programs

• specialized settlement services for children and their families to deal with trauma and restore family functioning
• homework club, individual tutoring, education counselling, leadership development, and summer recreation programs
• workshops such as job interview skills, employment training, driver education, health and sexual health, education options
• parent supports such as counselling, school and child welfare systems navigation, assistance accessing child care and completing subsidies applications
• assistance accessing free or affordable community programs

Language and Skills Training

• English as a Second Language (ESL)
• computer classes
• citizenship preparation classes
• participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto, see separate listing

Befriending Program

• community support for survivors of torture through a network of volunteer befrienders

• counselling for women in an abusive relationship and for children who witness acts of violence
• safety planning for protection while in transition
• crisis intervention, advocacy, and legal referrals
• interpretation, information and referral
• assistance for stress and depression related to separation from the familial surroundings, lack of adequate finances, physical and mental health issues, and support services and housing assistance within the Greek community
• counselling to develop the life skills of self-confidence and courage, parenting guidance, encouragement for further education
• referral to counselling groups for abusive men
• preventive community education, and public awareness as to the social and criminal consequences of domestic violence

Community and Outreach Support
Crisis support including safe beds, respite bed for caregivers, food, clothing and shoe bank

• short term crisis management support
• psychiatric assessment, medical monitoring and treatment
  
• short-term individual community-based support
  
• 24/7 warm line

Housing Services
24/7 high-support transitional housing and semi-supported permanent units, including congregate living and individual units in the community

• located around GTA
• units for women
  

Mental Health and Justice Program
Supports including diversion, pre-diversion and court support, and release planning for individuals with mental health issues who are involved with criminal justice system

See separate listings for Margaret's Toronto East Drop-In at 323 Dundas St E, and Yonge/Bloor 24-hour Respite Site at 21 Park Rd

Medical, mental health, settlement and social support services including integrated anti-human trafficking support; research and education

Mental Health Counselling and Support

• confidential assessment, counselling, crisis intervention and support services
• individual, family and group counselling, and mutual support groups
• service coordination and referral to treatment
• contact for information on available languages

Settlement Services

• ​needs assessment
• orientation
• supportive counselling
• interpretation and translation services
• employment counselling and computer training
• peer support groups
• referrals to outside resources, including housing, social services, legal and medical help, skills training, cultural groups, and recreational programs
• assistance with documentation and completing applications

Children, Youth, and Parent Programs

• specialized settlement services for children and their families to deal with trauma and restore family functioning
• homework club, individual tutoring, education counselling, leadership development, and summer recreation programs
• workshops such as job interview skills, employment training, driver education, health and sexual health, education options
• parent supports such as counselling, school and child welfare systems navigation, assistance accessing child care and completing subsidies applications
• assistance accessing free or affordable community programs

Language and Skills Training

• English as a Second Language (ESL)
• computer classes
• citizenship preparation classes
• participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto, see separate listing

Befriending Program

• community support for survivors of torture through a network of volunteer befrienders

Health and wellness program, one-on-one support, and a drop-in program for women (cis and transgender) who are experiencing or are at-risk of experiencing homelessness, and/or are facing mental health and substance use challenges

Health and Wellness Program

• medical clinic on-site, with referral

• family health practitioner

• ICHAs Regional Mobile Nursing Program

• psychiatric clinic

• chiropodist

Case Management Program

• individualized assessment and goal setting

• supportive counselling

• education and support around daily living skills

• crisis prevention and intervention

• network building and the coordination of care teams

• substance use support

• mental health advocacy and support

• advocacy and referral to other services

• services provided at the client's preferred location

Drop-In Program

• nutritious meals

• Community Support Workers can assist with referrals and connections to shelters and addictions and mental health crisis support

• scheduled group programming

• opportunities for learning new skills and building a sense of community through social interactions and discussion groups

Youth mental health centre, including treatment, advocacy, research, education, community development projects

Community Counselling
Individual and group counselling for high-risk youth 12-17 years; for assistance in accessing program contact intake worker

• community and school outreach

Transitional Aged Youth Programs
For youth and young adults 14-24 years with serious and complex mental illness

• day program
• early intervention and treatment
• long-term case management
• support and crisis intervention for youth involved with criminal justice system
• youth hostel outreach

Pride & Prejudice
For lesbian, gay, bisexual, transsexual, transgender, queer and questioning youth and young adults experiencing depression or anxiety

• individual counselling on a variety of issues including gender identity, sexual orientation, traumatic experiences such as childhood abuse or family violence, homophobia, relationship concerns with family and friends
• transition support
• group programs

RITES Collaborative
Coordinated and culturally responsive clinical mental health services for Black youth and their families; in partnership with George Hull Centre for Children and Families

Youth Justice
For moderate to high-risk youth serving a youth order and/or with matters before youth court

• guidance, counselling and comprehensive support
• court diversion and open custody programs
• early release and transition support
• probation outreach program
• referral from probation officer

Resource centre

• crisis intervention
• information and referral
• urban orientation
• community outreach
• food programs

Indigenous Healthy Babies Healthy Children

• home visits for families with children birth-6 years
• auntie approach
• prenatal and postpartum support
• early education support, links to community resources and referrals

Pimaatsiwin -- drop-in for mothers and children birth-6 years

• parenting classes
• prenatal programs
• community kitchen, healthy families training and workshops

Trauma Support -- 416-963-9963 ext 249

• case management
• peer support
• peer-led support circles
• trauma counselling

Community and Family Wellness Support

• support, counselling and referrals specializing in legal assistance
• ending violence and general assistance

Cultural programming

• women's and youth hand drumming, arts and crafts, beading
• Full Moon Ceremonies, Traditional feasts
• Ojibwe language class
• fitness programs
• cultural traditions, crafts, support groups, speakers

Housing Program

• information and referral
• assistance finding and accessing safe, stable housing

Investing in Women's Futures

• self-employment and pre-employment training program
• includes skill-building workshops, educational bridging programs, traditional counselling and activities
• dress for success program

Mobility for Good -- free phones and subsidized plans to Indigenous women at risk or surviving violence, in partnership with Telus

Holiday meal - December 25, 11 am-1 pm

Drop-in centre includes meals (breakfast, lunch, snacks) and assistance locating emergency accommodation

• individual support including housing support, form filling assistance, crisis intervention
• access to phones, computers, washrooms
  
• access to visiting doctors clinic, foot care nurse, dental clinic, psychiatric clinic and vaccine clinic

Harm Reduction Supplies and Service
Includes clean needles, crack pipes, condoms, counselling

Mental Health and Justice
Diversion, pre-diversion, court support and release planning

Member agency of Toronto Drop-in Network (TDIN)

Individual and group counselling, walk-in counselling, information and referral services to individuals and families; specialized services for LGBTQ community, individuals with HIV/AIDS, individuals with developmental disabilities, seniors (including seniors experiencing abuse), sexual abuse survivors, women experiencing abuse, male perpetrators of abuse, separating and divorcing families; advocacy, education, research and community development

Counselling and Support for Individuals, Couples and Families
Counselling and educational programs for those seeking support in dealing with relationships and family problems, parenting, depression, anxiety, job loss, separation, divorce and new relationships, sexual abuse and childhood trauma, life transitions and other issues

• Violence Against Women Program
• counselling for male survivors of sexual abuse, see separate listing
• contact intake line at 416-595-9618 for information on in-person pre-booked appointments and availability of support groups, or visit website
  
• social reform, public education and advocacy

Families in Transition
Planned brief interventions with focus on supporting child adjustment to parental separation, divorce and remarriage , includes individual and family counselling, educational programs, support groups, mediation of parenting plans, and training and consultation for professionals working with changing families

David Kelley Services, see separate listing

Growing Up Healthy Downtown, see separate listing

Options Program, see separate listing

Seniors and Caregivers Support, see separate listing

Individual and Group Counselling for Women in Abusive Relationships
Individual and group counselling for women who have experienced partner abuse, multilingual services available, including crisis intervention, and programs for children who have witnessed partner abuse

• virtual mental health support available for women experiencing violence

Next Steps Program for Men
Group counselling for men who are or have been abusive to their partners, including alternatives to abusive behaviour, and communication skills

Partner Assault Response (PAR)
12 week group education and counselling program on domestic violence and non-abusive ways of resolving conflict; victims/partners of the offender provided with support including safety planning, referrals to community resources, and information on offender's progress

Developmental Services Passport Program, see separate listing
Toronto Ontario Region Local Passport Agency

FST services available at partner agencies
Call for information on locations, including Unison Health and Community Services, Bathurst-Finch Hub (540 Finch Ave), Working Women Community Centre, Victoria Park Hub (1527 Victoria Park Ave), Rexdale Community Health Centre (8 Taber Rd), and LAMP Community Health Centre (185 Fifth St)

• see separate listings

Individual counselling, group programs, support groups and practical assistance to help adults 60 years and older, and those with disabilities 50 years and older, to deal with abusive relationships, difficult medical conditions (such as Alzheimer Disease, stroke, depression), cope with change and loss, explore housing alternatives, access community support programs, or other issues

Caregiver Programs

• individual counselling, support groups, workshops and discussion groups on issues including dealing with stress, accessing community services, coping with change and loss
• Virtual Caregivers Support Groups including support for seniors experiencing elder abuse

Pat's Place

• short term accommodation for one senior facing abuse, maximum stay 60 days
• Elder Abuse Consultation Team 416-586-9780 ext 422, provides support to professionals in the field

Office open to the public Monday-Friday 9 am-5 pm; for information, call 416-266-1777

___________________________________________________________________

Settlement Services for Immigrants and Refugees

• needs assessment, information and referral, advocacy, orientation, translation and interpretation, escort, assistance in finding housing
• sponsorship of refugees
• health workshops, mental health - support groups, counselling, crisis intervention
• heritage language classes
• skills upgrading, adult literacy classes
• seniors program for mutual support and education
• youth program offering services in settlement, counselling, skills development and social events
• Homework Club with individual assistance and group work
• citizenship test preparation classes

English as a Second Language / LINC -- participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto -- see separate entry

• full-time day classes and part-time evening classes

Community Connections Mentorship Program

• group activities for newly arrived immigrants and refugees of all ages to help orient them to their new community and establish social and professional networks
• trained and experienced volunteer mentors assist, with focus on citizenship and civic engagement or skills and career development

Financial Literacy Project - one month certificate course

• individual counselling and orientation sessions

Family Support and Mental Health Services - Parenting Sessions

• mental health - support groups, counselling, crisis intervention
• Women's Circle

Food Security Program

• food package distribution to seniors, families on Mondays and Wednesdays 11 am-3 pm

Community Development

• childminding available for clients attending sessions
  

Medical, mental health, settlement and social support services including integrated anti-human trafficking support; research and education

Mental Health Counselling and Support

• confidential assessment, counselling, crisis intervention and support services
• individual, family and group counselling, and mutual support groups
• service coordination and referral to treatment
• contact for information on available languages

Settlement Services

• needs assessment
• orientation
• supportive counselling
• interpretation and translation services
• employment counselling and computer training
• peer support groups
• referrals to outside resources, including housing, social services, legal and medical help, skills training, cultural groups, and recreational programs
• assistance with documentation and completing applications

Children, Youth, and Parent Programs

• specialized settlement services for children and their families to deal with trauma and restore family functioning
• homework club, individual tutoring, education counselling, leadership development, and summer recreation programs
• workshops such as job interview skills, employment training, driver education, health and sexual health, education options
• parent supports such as counselling, school and child welfare systems navigation, assistance accessing child care and completing subsidies applications
• assistance accessing free or affordable community programs

Language and Skills Training

• English as a Second Language (ESL)
• computer classes
• citizenship preparation classes
• participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto, see separate listing

Befriending Program

• community support for survivors of torture through a network of volunteer befrienders

Crisis intervention centre, residential, non-residential and community support services, including education, pastoral ministry, runaway prevention program, day program and community youth meal programs

For full details on Emergency Shelter, see separate listing

Community Support Services
Drop-in for ex-residents and non-residents

• hot meal or food package
• clothing and hygiene necessities
• showers and laundry
• assessment and referrals
• counselling
• health care
• housing help
• legal resources, ID clinic
• literacy and life skills
• assistance in finding and keeping a job
• computers and free Wi-Fi
• recreation

BensKids Health Centre
Health services, including primary medical care

• diagnostic services and referrals
• access to health and mental health professionals
• health education
• assistance in obtaining medical coverage

Member agency of Toronto Drop-in Network (TDIN), and member of Daily Bread Food Bank

Victim Crisis Assistance Ontario
On-site early intervention and crisis intervention

• needs assessment
• safety planning
• referrals to community services
• enhanced support for vulnerable victims
• assistance with applications to VQRP+

Victim Quick Response Program+ (VQRP+)
Program of last resort where no other available private or public resource is available

Assistance with emergency expenses related to the incident, may include home safety, accommodation, meals, transportation, basic necessities, dependent care costs, counselling, traditional Indigenous health services, cellular phones, vision care, dental care, aids for victims with disabilities, interpretation services, crime scene cleanup, government/medical documents and funeral expenses

• additional assistance for victims of human trafficking includes storage locker, tattoo removal, and treatment at a recovery facility
• no direct reimbursement made to victims for supports listed above
• financial support also available for victims who sustained serious physical injuries during a crime and for parents of homicide victims and spouses of homicide victims

Reclaim
Supports survivors of human trafficking by working with creditors to remove fraudulent and coercive debt

• specialized case management, advocacy and crisis intervention
• safety planning, emergency accommodation/shelter, food, basic necessities
• human trafficking prevention workshops

Drop-in programs

• meal program with halal and vegetarian options
• clothing room offering seasonally appropriate articles of clothing
• ID clinic providing assistance in applying for identification, including assistance to retrieve copies of: Canadian birth certificates (wallet size), verification of status (record of landing), birth registration, Ontario health card, Ontario photo ID card

Health Care Programs and Services

• general health related resources and services
• laundry and shower facilities
  
• smoking cessation program
• dental hygienist: bi-weekly wait-list system for dental care and education
• foot care clinic: general foot-care and access to specific tests to assess foot health and nerve function

Crisis Outreach Services for Seniors (COSS)

• on-call mobile crisis service for adults 65 years and older, with addictions or mental health challenges
• partners include WoodGreen Community Services, LOFT Community Services, and South Riverdale Community Health Centre; see Toronto Seniors Helpline listing for details
• Toronto Seniors Helpline (see separate entry)
  

Social inclusion programs and services

• anger management
• AA group
  
• barber drop in offering free haircuts
• music program, bi-weekly drop-in
• The Old Man's Book Club

All services to members only

Member agency of Toronto Drop-in Network (TDIN)

All offices are open and all settlement workers are available 4 days in person and 1 day online; call at 416-588-3585

Settlement Services for Immigrants and Refugees

• needs assessment, information and referral, advocacy, orientation, translation and interpretation, escort, assistance in finding housing
• sponsorship of refugees
• health workshops, mental health - support groups, counselling, crisis intervention
• heritage language classes
• skills upgrading, adult literacy classes
• seniors program for mutual support and education
• youth program offering services in settlement, counselling, skills development and social events

Employment Related Services - for new immigrants and Convention refugees, legally entitled to work in Canada

• 3 or 4 day job search techniques workshops, covering labour market information, access to trades and professions, resume preparation, networking
• extensive individual assistance

Community Connections Mentorship Program

• group activities for newly arrived immigrants and refugees of all ages to help orient them to their new community and establish social and professional networks
• trained and experienced volunteer mentors assist, with focus on citizenship and civic engagement or skills and career development

Community Development

• Afghan Women's Catering Group, Afghan Sewing Circle, media and overseas projects

• psychiatric assessement
• intervention and stabilization for mental health or addiction-related crises

Services

• Urgent Response: services to respond rapidly to a specific, urgent need to stabilize situation, prevent crisis, and reduce risk of harm to self, others and/or property
• applied behavioural analysis (ABA) and skills development for those 2-18 years
• adult day program including job readiness, independent living skills and recreation
• speech-language therapy and occupational therapy
  
• case management
• visual arts program
• healthy living program with nutrition and fitness
• summer and spring break camps

Services for Young Children

• JASPER (Joint Attention, Symbolic Play, Engagement, and Regulation): play-based intervention teaching social communication skills to children 1-4 years
• Mobile Outreach Developmental Clinic (M-DOC): for children whose parents have concerns about their meeting developmental milestones
• school readiness and entry

Virtual programs may be available

Health and mental health information and services

• psychosocial education and referral
• elder abuse information and intervention
  
• addiction counselling
• crisis intervention and trauma counselling
• concurrent disorders group for people with mental health and addictions issues
• gaming addiction group and individual counselling
• family education
• seniors social group
  
• individual advocacy
• research on Tamil's mental health issues
• community development and capacity building
• yoga and meditation

COVID19 -- Call main hospital switchboard or visit website to find updates to current screening and visiting policies


Pediatric acute care hospital

• dental clinic - dental specialist, dental surgeon or physician referral required
• emergency department, see separate entry
• classroom for children with epilepsy in elementary school struggling with school or who learn differently from peers
• psychiatry

International Patient Program (IPP)

• for children who need medical care not available in their own country; see website for specific eligibility
• Herbie Fund: provides financial support for children from around the world requiring treatment not available in their own countries to receive treatment at the Hospital for Sick Children; see website for specific eligibility

SCAN (Suspected Child Abuse and Neglect) Program

• assessment of possible child abuse and/or neglect
• care, counselling and support for children and teenagers who may have been mistreated and their caregivers
• referrals for caregivers/families
• consultation for medical professionals and community workers regarding child abuse and neglect

Lotus Health

• health and advocacy program for children and youth under the age of 18 years who have experienced, are currently experiencing, or may be at risk of experiencing commercial sexual exploitation or trafficking
• coordinated approach to care

Ontario Poison Centre: 1-800-268-9017, see separate entry

SickKids Centre for Community Mental Health (formerly Hincks-Dellcrest Centre), see separate entries

Supportive community-based emergency and support services, includes shelter, crisis intervention, counselling, safety planning, and support group programs for women and their children

• information and referral
• accompaniment and advocacy
• assistance in obtaining services
• development of support networks
• outreach and home visit services provided in various community locations

Emergency shelter

• includes counselling, referrals, court and immigration escort, follow-up, and advocacy and assistance with housing, welfare, immigration, medical and legal services
  • capacity 30
  • children's programs

Transitional and Housing Support Program

• counselling, crisis intervention, safety planning, assistance obtaining affordable housing, and follow-up

Women and Communities Against Violence (WACAV)

• builds and strengthens linkages between under-serviced areas, supports service providers and shelters

Community health centre

• family physicians, medical clinics and nursing care
• home visits by nurses
• dietitians and nutrition counselling
• diabetes education program
• 24-hour medical hot-line
• immunization
• childbirth preparation support and post-natal support
• chronic illness -- meetings, community workshops and health coaching

Community Health Promotion Services

• health promotion workshops
• peer-facilitated HIV-AIDS education
• volunteer opportunities

HIV/AIDS program

• awareness and prevention -- prevention program, community workshops, discussion and support groups, harm reduction kits
• case management -- accompaniment, intervention and support

Services include family and individual counseling, child and adolescent therapy, anger management, and a summer youth day camp

Family Support Program
Assessment and treatment planning, crisis intervention, and individual therapy for children, youth and adults

• child management sessions
• strategies for enriching school performance
• aftercare follow-up for youth discharged from residential treatment or foster care
• parenting courses for teen mothers and families with young children or teens

Child and Adolescent Therapy Program
Individual and family therapy, and parent consultation, for children and youth 4-16 years who are coping with anxiety, ADHD, grief and loss, poor self-esteem, bullying, abuse and trauma, and adjustment challenges to significant changes such as moving, new school, adoption or foster care, or birth of a sibling

• play therapy
• cognitive-behavioural therapy (CBT)
• trauma-focused cognitive-behavioural therapy (TF-CBT)

Anger Management Clinic
11-week individual or group course on personal control for children, youth and adults

Get Off The Streets (GOTS)
7-week summer day camp program for youth 10-16 years old in Scarborough; includes

• leadership, mentoring
• life and social skills​
• sports, outings and cultural events​​
• volunteer hours opportunity for high school students