ON, M2L 1A2
Toronto, ON, M3C 2J6
Telephone Counselling - 24 hour distress line
Emotional support for individuals experiencing grief, loneliness, illness, conflict or other crisis
- English distress line - 416-938-4673
- Korean distress line - 416-241-5456
- text line - 416-999-1392
Counselling Services
- individual counselling
- family counselling
- group counselling
- community outreach counselling and visitation for clients facing barriers to accessing services
- Life Conversation - youth counselling
- Window of Conversation - seniors counselling
Other program offerings include
- career counselling
- English Cafe - weekly meetings and education classes to increase English language skills
- youth mentorship program
- volunteer training
- information and referral to other services as needed
Visit website for information on current program offerings
Toronto, ON, M4P 2Y3
Participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto -- see separate entry
- childminding available
- English as a Second Language (ESL) and French as a Second Language (FSL) classes
- both in-person and virtual classes may be available depending one level and time of classes
Toronto, ON, M2N 6E8
- kindergarten through grade 12
- single gender and coeducational secondary schools
- Catholic family life education
- Advanced Placement Program
- alternative education programs
- French as a second language, French Immersion and Extended French
- support services
Adult Education
- adult upgrading centres
- English as a Second Language (ESL) classes
- Language Instruction for Newcomers to Canada (LINC) in English, upon assessment by YMCA of Greater Toronto -- see separate entry
- Enhanced Language Training (ELT)
- citizenship language classes
- child care centres, after school programs, recreation programs, caregiver and child drop-ins and parenting centres at some schools
- placement centre for new Canadian secondary school students, call 416-393-5500 for appointment
Toronto, ON, M4H 1C3
- faxing/printing/photocopying/scanning
- public-access computers
- community bulletin board and job board display
- one-on-one needs assessment and plan
- information and referrals services
- orientation to life in Canada
- information on:
- Language Instruction for Newcomers to Canada (LINC)
- health care system and health benefits (Trillium Drug program, Healthy Smiles)
- education system
- housing services (Ontario Electricity Support Act)
- financial services and the banking system
- transportation system in Canada
- family services programs (Youth and EarlyON)
- employment related services
- citizenship preparation classes for the Citizenship Test
- orientation to Ontario workshop series
- assistance with immigration related forms
- volunteer opportunities
- Language Instruction for Newcomers to Canada (LINC) program
- Care for Newcomer Children (CNC)
- supportive counselling
- information and referral
- assistance with housing issues, including housing search, follow up and support, assistance with applications for subsidized housing
- Toronto Rent Bank Access Centre
- Ontario Electricity Support Program -- assistance with applications
- LEAP (Low Income Energy Assistance Program)
- Emergency Energy Fund Call Centre: 416-397-7368
Toronto, ON, M4H 1C3
- faxing/printing/photocopying/scanning
- public-access computers
- community bulletin board and job board display
- one-on-one needs assessment and plan
- information and referrals services
- orientation to life in Canada
- information on:
- Language Instruction for Newcomers to Canada (LINC)
- health care system and health benefits (Trillium Drug program, Healthy Smiles)
- education system
- housing services (Ontario Electricity Support Act)
- financial services and the banking system
- transportation system in Canada
- family services programs (Youth and EarlyON)
- employment related services
- citizenship preparation classes for the Citizenship Test
- orientation to Ontario workshop series
- assistance with immigration related forms
- volunteer opportunities
- Language Instruction for Newcomers to Canada (LINC) program
- Care for Newcomer Children (CNC)
- counselling and crisis intervention, needs assessment and referral
- transitional support
- support groups for victims and survivors
Toronto, ON, M3C 1T2
Office open to the public 5 days a week; for more information call 416-422-2225
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Settlement Services for Immigrants and Refugees
- needs assessment, information and referral, advocacy, orientation, translation and interpretation, escort, assistance in finding housing
- sponsorship of refugees
- health workshops, mental health -- support groups, counselling, crisis intervention
- heritage language classes
- skills upgrading, adult literacy classes
- seniors program for mutual support and education
- youth program offering services in settlement, counselling, skills development and social events
- Homework Club with individual assistance and group work
- citizenship test preparation classes
English as a Second Language / LINC - participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto -- see separate entry
- day or evening classes
Community Connections Mentorship Program
- group activities for newly arrived immigrants and refugees of all ages to help orient them to their new community and establish social and professional networks
- trained and experienced volunteer mentors assist, with focus on citizenship and civic engagement or skills and career development
Financial Literacy Project - one month certificate course
- individual counselling and orientation sessions
Family Support and Mental Health Services - parenting sessions
- mental health -- support groups, counselling, crisis intervention
- Women's Circle
- childminding available for clients attending sessions
Toronto, ON, M2N 5N8
Participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto, transportation subsidy and childminding available -- see separate entry
Settlement services provided by community organization partners
To visit or call see online list of Program Locations
LINC Offices:
- North - 416-395-4820
- South - 416-393-8268
- East - 416-396-7815
- West - 416-394-6232
Toronto, ON, M2N 5N8
Academic, commercial and technical, day and night, credit and general interest classes
- after school programs, child care, food programs
- adult education and services
- English as a Second Language (ESL), literacy, citizenship and heritage language classes
- French immersion
- International Baccalaureate
- special education including education programs for children and youth 14-21 years with developmental disabilities
- support services
Adult Education and Services: academic upgrading, day schools
- pre-apprenticeship/apprenticeship programs
- employment services
- ESL resource centres and Enhanced Language Training (ELT)
- participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto -- see separate entry
- Essential Skills Upgrading (Literacy and Basic Skills, LBS)
- Learning4Life, adult general interest courses
- newcomer services
- reception centers for immigrants and refugees -- see separate entries
Alternative Schools Program: flexible learning environments to meet student's needs
- list of elementary schools
- list of secondary schools
Metropolitan Toronto School for the Deaf: elementary school that operates completely in American Sign Language (ASL)
Support Services: guidance counselling
- academic counselling
- home instruction
- interpreting services for families and schools
- psychiatry, psychology, and social work
- reading and speech correction
- transportation for persons with physical disabilities
- Parenting and Family Literacy Centres, 416-394-2104
- youth alienation programs include advocacy, outreach to youth in community agencies and shelters
- all services may not be available in all locations
- day school program
- secondary credit courses offered through the Internet
- partnership with Ministry of Education
Next-Steps Employment Centre: see separate entries
For more information see branch listings
Toronto, ON, M2N 5P8
- counselling
- information and referral
- interpretation
- advocacy
- orientation sessions
- community education workshops
- participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto, childminding and transportation assistance available -- see separate entry
Toronto, ON, M3H 4Y8
Language Skills, Development and Training -- participates in LINC (Language Instruction for Newcomers to Canada) in English, childminding available, upon assessment by YMCA of Greater Toronto -- see separate entry, offering full-time, part-time, and evening classes
- childminding available
- full-time classes, part-time morning and part-time online morning and afternoon classes
- part-time for seniors in-person or online
- Ready-for-School - 2 week intensive ESL summer program for children entering school
- settlement worker on-site to assist with newcomers' settlement needs
Toronto, ON, M2J 2Z1
Women's Support Services -- counselling and support groups for assaulted women, workshops
LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto, child minding provided -- see separate entry
ESL/introduction to computers
Community Development and Engagement Programs
- conversational English
- computer training for seniors
- recreation and fitness
Toronto, ON, M6A 2E3
Programs are offered in-person with some hybrid programming also available
Social support programs in several locations
- information and referral
- income tax clinic
- referral to legal services
- outreach and mobilization to engage residents and strengthen the community
- community development, connecting with community and building a network
Settlement Program
- outreach program based in elementary and secondary schools from mid-August to end of June and in libraries and social service agencies from July to mid-August
- refugee support
- employment support and family support for Filipino women
- online citizenship test preparation
Employment readiness and mentoring:
- employment preparation
- professional and social mentorship
- self employment & entrepreneurship programs for immigrant women
- youth employment programs
Family and community centre
- after school programs, parenting groups, youth programs
- citizenship test preparation
- gender-based violence programs and services
- mental health and wellness programs
LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto;
- child care provided for students only
- English conversation circles
- digital literacy program
Financial Empowerment Programs for Newcomers
- free financial education
- help with tax filing and accessing benefits
- financial counselling
- employment & financial literacy support for Newcomer men
- outreach at Toronto Public Library locations, visit website https://www.
torontopubliclibrary.ca/ financialempowerment
Truth & Reconciliation (hybrid)
- Indigenous learning
- Knowledge sharing and activities
Toronto, ON, M2J1P9
Recreational programs such as chair yoga and dance meditation classes also available
Toronto, ON, M2M 4E7
Offers Teaching English as a Second Language (TESL) programs
- full, part-time and online programs
- TESL Ontario and TESL Canada-accredited diplomas
- courses start throughout the year
Offers English as a Second Language -- participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto - see separate entry
Toronto, ON, M2J 4P8
Eligibility screening, language skills assessment and referral to English or French language government-funded programs which include
- Language Instruction for Newcomers to Canada (LINC)/Cours de Langue pour les Immigrants au Canada (CLIC)
- LINC Home Study/CLIC en ligne
- English as a Second Language (ESL) programs/French as a Second Language (FSL)
- Higher-Level Language Training (HLLT) such as Enhanced Language Training (ELT)/Cours de langue de niveau avancé (CLNA), Occupation-Specific Language Training (OSLT)/ la Formation linguistique axée sur les professions (FLAP)
- Specialized Language Training (SLT)
Toronto, ON, M2J 4P8
Participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto
- LINC classes are offered from level 0 to 6
Toronto, ON, M6C 1A9
- professional learning sessions including online courses
- community data group
- EarlyON Child and Family Centre onsite (see separate listing)
Toronto, ON, M4W 3L4
Eligibility screening, language skills assessment and referral to English or French language government-funded programs which include
- Language Instruction for Newcomers to Canada (LINC)/Cours de Langue pour les Immigrants au Canada (CLIC)
- LINC Home Study/CLIC en ligne
- English as a Second Language (ESL) programs/French as a Second Language (FSL)
- Higher-Level Language Training (HLLT) such as Enhanced Language Training (ELT)/Cours de langue de niveau avancé (CLNA), Occupation-Specific Language Training (OSLT)/ la Formation linguistique axée sur les professions (FLAP)
- Specialized Language Training (SLT)
Toronto, ON, M4W 2G8
Lending, reference and research libraries
- materials in print and other various formats including multiple languages
- additional library services
- community programs
Branch Locations
Library Services: bookmobile and home library services
- computers
- Internet access, including free Wi-Fi
- digital services
- online research
- special collections
- musical instrument lending library
- meeting rooms
Community Programs: classes, workshops, outreach programs and exhibits
- English as a Second Language (ESL) classes
- literacy
- homework help
- seasonal income tax clinics
- Library Settlement Partnerships: outreach program offering settlement information and referral
Tech Help: call Answerline 416-397-5981 Monday-Friday 9 am-8 pm, Saturday 9 am-4:30pm
- staff provides quick answers over the phone to tech questions
- if longer help session required, contact local branch
Toronto, ON, M2J 2X5
Workplace communication courses
- students practice dialogue and communication tasks commonly performed on the job, in their field, sector and occupation
- offered part-time, twice a week evenings
- currently delivered remotely
- funded by Immigration, Refugees and Citizenship Canada
Toronto, ON, M4J 1N5
- settlement support
- orientation to Canada
- supportive counselling
- help with selected documentation including permanent resident card renewal
- information and referral
- newcomer workshops
- online and in person workshops
Newcomer Youth Settlement - for youth 12-29 years
- friendship and emotional support
- individual counselling
- leadership training
- homework club
- sports, social and recreational activities; field trips
- job search support
Participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto -- see separate entry; childminding for children while parents attend classes; tablet lending for online classes
Volunteer Services -- many volunteer opportunities for all including newcomers to Canada
Some programs and services provided at other sites
Toronto, ON, M1L 4N4
Full time Ontario College program that helps students for whom English is a second or additional language to build their English language and study skills
- hybrid model
- language placement assessment prior to program start required to determine starting level
- access to college resources, free tutoring, conversation circles, counselling
Toronto, ON, M4J 3C9
Children and Youth
- Eastview BGC (formerly Boys and Girls Club)
- summer day camp, March break/winter/PA days camps
- youth leadership programs
- after school and evening drop-in programs
- homework help club
- community events
Parents and Families
- EarlyON Child and Family Centre
- caregiver and child programs
- parenting program
- perinatal program (Healthy Beginnings)
Seniors
- recreation programs
- special day trips
- form filling
- income tax clinic
- support group
- community garden plots
Newcomers
- social recreation programs
- information and referral services
- form filling assistance
- women's only programs
- workshops and information sessions
Toronto, ON, M6E 2V4
Virtual support over the phone, call main office or email; will reply in an hour; in-person support also available; masks provided
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Support on Immigration and Refugee Issues
- holistic case management and services to precarious migrants and refugee populations; new clients may drop in Mondays 9:30 am-4 pm
Refugee Hearing Orientation and Appeal Preparation (Ready Tour)
- allows refugee claimants to learn what will happen during hearing, how to be ready and what happens after decision is made; session occurs twice a month
- Appeal Info Session for rejected refugees wanting to learn how to appeal a negative decision after the hearing
- registration - calendar available in the immigration section of the website
Transitional Housing
- transitional housing for refugee claimant women and children, capacity 30 for stays up to 12 months
- help with the refugee process, including legal, mental health, social services and other referrals; support and accompaniment to appointments
Food Distribution and Income Security Program
- food hampers for vulnerable populations regardless of immigration status
Primary Health Care Clinic
- by appointment; no Ontario Health Insurance required
Support Groups and Activities for Women
- ongoing information-sharing on issues relevant to women adapting to a new culture
- community activities, field trips, skills workshops
English Language Learning (ELL)
- free beginner and intermediate online English classes
- primarily for people without status and/or in a situation of vulnerability.
Youth Program
- for newcomer youth regardless of immigration status
- offers mutual support, volunteering and skills development, social and sports activities, Wednesdays 4 pm-6 pm
Services for Victims/Survivors of Human Trafficking
- holistic support and full range of services
- legal information, immigration, housing, employment support, counselling
