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Self-help centre open for drop in clients offering services to assist individuals to settle into new lives in Canada

Family in Settlement Together - https://ccsfamily.ca/

• holistic settlement support to families as a unit including families with children with special needs
• specialized needs assessment; one-on-one support; group activities
• parenting skills building workshops
• weekly English Conversation Circle
• caregiver self-care sessions
• creative classes for children and youth
• volunteer opportunities
• partnership with East Scarborough Boys and Girls Club

Settlement Services

• needs assessment, information and referral, supportive counselling
• information on employment, citizenship and immigration, education and housing, financial literacy
• support to file forms
• group sessions including English and French conversation groups, citizenship preparation sessions, computer training
• walk-in services, free access to computers and Internet

Community Service Program for socially isolated women at high risk of domestic violence and mental health challenges

• activities to build social networks and break isolation
• short term skills training for employment such as customer service, sewing, food handling and how to become a self-employed artist
• workshops series such as chronic pain management, how to manage diabetes, nutrition (healthy eating) programs

Services at Other Locations

Itinerant Settlement Counselling Services - delivered in collaboration with partner agencies such as ACCES Employment, Dr. Roz's Healing Place, East Scarborough Storefront, Springboard Employment, and YWCA to better support newcomer clients at those locations

Library Settlement Program offered on an itinerant basis at Cedarbrae Library, Woodside Library, Albert Campbell Library, Goldhawk Park Library, and Burrows Hall Library. Additionally, services are available Monday to Saturday at Agincourt Library

• community information and referral
• access to computers, Internet, fax, photocopier
• employment support

Settlement services for immigrants and newcomers, as well as programs for youth, women and families

• information and referral
• employment preparation, job search workshops
• self employment, business integration training
• basic and advanced computer and Internet training; digital literacy training skills
• networking groups for newcomer women and seniors
• French language classes
• basic and advanced sewing and fashion design program
• crime prevention programs
• addiction counselling and mental health support services
• Afro Carib Festival yearly in August

Programs for Children and Youth

• information technology training and web development training for youth
• after school program, mentoring, and recreation for children and youth, including those at risk
• youth outreach worker for Black youth helping with counselling, career planning, employment support

Senior Program - for seniors with low incomes residing in Scarborough

• digital literacy program and computer training

Computer Donations - donations of new or refurbished laptops, desktop computers and accessories accepted

Information and Orientation Services - settlement services for newcomers who have been in Canada for less than 4 years, including landed immigrants, Convention refugees and foreign-born Canadian citizens

• orientation, information sessions, supportive counselling
• information and referral including housing, access to community resources
• employment assessment and preparation, job fairs, computer with free Internet access
• advocacy, interpretation
• English conversation classes
• participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto -- see separate entry; care for newcomer children -- childminding for parents attending sessions

Newcomer Youth Girls Program

• ​empowers and supports immigrant and refugee girls focusing on healthy relationships, gender-based violence (GBV) prevention, and sexual health
• individual and group counselling with gender-based analysis positive (GBA+) approach
• educational and recreational activities

HIPPY (Home Instruction for Parents of Preschool Youngsters)

• ​home visitation program supporting vulnerable, isolated, and low-income mothers of children aged 3-5 years
• empowers mothers to take active role in preparing their children for school
• builds confidence, skills, and community connections.

Newcomer Settlement Program

• volunteer recruitment and training
• outreach, advocacy
• cultural activities

Services for Victims of Domestic Violence

• crisis intervention and safety planning
• individual and family counselling for women and children
• support groups and educational workshops
• referrals to community services such as Legal Aid, subsidized housing and Ontario Works/Ontario Disability Support Program (ODSP)
• advocacy, education and information

Men Make a Difference - culturally appropriate group sessions to learn techniques for developing healthy relationships, resolve conflict, and cope with anger

Seniors Services

• recreational activities
• support groups for isolated Afghan senior women
• assistance accessing community resources

• information on topics such as essential government documents and benefits, immigration and citizenship, employment and job search, access to trades and professions, foreign credential assessment, education and training, language classes, health and housing, community, recreation and consumer resources, human rights, legal and social services, child, youth and family resources, food, shelter, and clothing
• settlement information sessions in various locations
• monthly webinars
• guest speaker series
• Newcomer Network
• access to computers, fax, photocopiers, and phone; computer area
• settlement resource library
• English conversation circle

• Newcomer Youth Leadership Development -- youth learn about their community, gain volunteer hours, build leadership, language, communication and social skills
• workshops and activities for parents and youth

Immigrant Resource Centre - multiservice centre with newcomer, job seeker and family services for all ages

Settlement Services

• needs assessment
• information, orientation and referral
• supportive counselling
• newcomer mental health services and crisis intervention
• assists with form filling
• bridging services
• workshops and tours
• support to newcomer tenants in the private rental market
• seasonal income tax clinic for low income families

Community Connections Mentorship Program

• group activities for newly arrived immigrants and refugees of all ages to help orient them to their new community and establish social and professional networks
• trained and experienced volunteer mentors assist, with focus on citizenship and civic engagement or skills and career development

Settlement and Education Partnerships in Toronto (SEPT) (Settlement Workers in Schools)

• outreach program based in elementary and secondary schools from mid-August to end of June, and in libraries and summer school programs from July to mid-August
• homework club
• multi-languages service in North York area, connecting parents and students with the schools, parent interviews with schools, parenting group sessions, settlement information sessions - contact 416-292-7510 ext 1301

Employment Support Services

• sector-specific skills training programs
• one-on-one employment counselling, career exploration and job referrals
• pre-employment skills workshops such as resume, cover letters and interview preparation
• hiring events and job fairs; self-employment and small business workshops

Employment Resource Centre

• walk-in job search centre
• access to computers, Internet, fax, photocopier, telephone
• staff assistance available
• resource materials
• job boards, labour market information
• resume clinics, mock interviews
• workshops

Early Years Services

• EarlyON Child and Family Centre, preschool education program for children and their parents
• social and learning skills for preschool children
• parenting education
• parent-child interactive activities

Children and Youth Programs

• after school program
• summer camp
• Saturday enrichment classes
• leadership and life skills training, homework help
• employment readiness

Community Service Programs

• social, educational and recreational programs
• interest classes
• health information workshops

Volunteer Services

• training and development
• placements
• public education

Community Garden and Kitchen including

• rental of garden planters
• food skills training programs
• also facility or hall rentals

Drop-In, Food Security Program

• Second Harvest (Monday)
• soup and sandwich lunch (Tuesday, Thursday, Friday)
• dine-in hot lunch (Wednesday)
• breakfast 7 am-9 am (Monday-Friday)
• harm reduction kits distribution
• crisis intervention
• social activities

Resource Access Centre -- computers and telephone available available for job search and research

• medical appointments
• access to nurse for blood pressure services and referrals

Member agency of Toronto Drop-in Network (TDIN)

Community Access Services

• Commissioner of Oaths
• computers, internet access, fax, photocopier
• income tax clinic
• Metro Voice Mail -- persons without telephones receive private phone number to retrieve messages from any touch-tone phone

Harm Reduction Services -- individual and community support or information about opiate use and addiction, addiction counselling, counselling and case management, harm reduction supplies (mobile and fixed site)Housing Hub -- support for individuals and households at-risk or experiencing homelessness to find, apply for and maintain housing

Street Outreach Services

• mobile outreach in Scarborough and North York to support individuals experiencing homelessness and sleeping outdoors
• provides wellness checks, basic needs supplies, community referrals, informal counselling, support with accessing shelter and assistance finding and obtaining housing

Financial Empowerment and Problem-Solving (FEPS) program -- financial literacy workshops, financial problem-solving, income tax clinic, budgeting

• information and referral to link women with existing services
• housing support, eviction prevention
• one-to-one services and group programs to support and assist individuals and families experiencing intimate partner and gender-based violence
• social and recreation programs
• women's support groups
• wellness and fitness programs

• resume support
• computer classes
• essential skills upgrading
• self-help resources

Drop-in program includes

• drop-in kitchen
• access to computers, internet
• access to laundry, showers
• cultural workshops
• bi-weekly walk in clinic
• access to case management - system navigation and advocacy
• daily social and recreational programming
• after hours crisis drop in for registered ENAGB Youth

Services to help and support immigrants begin their new lives in Canada

Settlement Information and Referral

• information on topics such as essential government documents and benefits, immigration and citizenship, employment and job search, access to trades and professions, foreign credential assessment, education and training, language classes, health and housing, community, recreation and consumer resources, human rights, legal and social services, child, youth and family resources, food, shelter, and clothing
• settlement information sessions in various locations
• monthly webinars
• guest speaker series
• Newcomer Network
• access to computers, fax, photocopiers, and phone; computer area
• settlement resource library
• English conversation circle

• faxing/printing/photocopying/scanning
• public-access computers
• community bulletin board and job board display

• one-on-one needs assessment and plan
• information and referrals services
• orientation to life in Canada
• information on:
  • Language Instruction for Newcomers to Canada (LINC)
  • health care system and health benefits (Trillium Drug program, Healthy Smiles)
  • education system
  • housing services (Ontario Electricity Support Act)
  • financial services and the banking system
  • transportation system in Canada
  • family services programs (Youth and EarlyON)
  • employment related services
• citizenship preparation classes for the Citizenship Test
• orientation to Ontario workshop series
• assistance with immigration related forms
• volunteer opportunities

• assistance with housing issues, including housing search, follow up and support, assistance with applications for subsidized housing
• 
  
• Ontario Electricity Support Program -- assistance with applications
• LEAP (Low Income Energy Assistance Program): LEAP 416-924-2543 ext 1
• Toronto Rent Bank Access Centre and Emergency Energy Fund Call Centre: 416-397-7368

• The Integrated Services for Seniors (ISFS) program
• The Personal Support Services (PSS) for Low Acuity Home Care program

• counselling and crisis intervention, needs assessment and referral
• transitional support
• support groups for victims and survivors

• faxing/printing/photocopying/scanning
• public-access computers
• community bulletin board and job board display

• one-on-one needs assessment and plan
• information and referrals services
• orientation to life in Canada
• information on:
  • Language Instruction for Newcomers to Canada (LINC)
  • health care system and health benefits (Trillium Drug program, Healthy Smiles)
  • education system
  • housing services (Ontario Electricity Support Act)
  • financial services and the banking system
  • transportation system in Canada
  • family services programs (Youth and EarlyON)
  • employment related services
• citizenship preparation classes for the Citizenship Test
• orientation to Ontario workshop series
• assistance with immigration related forms
• volunteer opportunities

• Language Instruction for Newcomers to Canada (LINC) program
• Care for Newcomer Children (CNC)

• supportive counselling
• information and referral

• assistance with housing issues, including housing search, follow up and support, assistance with applications for subsidized housing
• Toronto Rent Bank Access Centre
• Ontario Electricity Support Program -- assistance with applications
• LEAP (Low Income Energy Assistance Program)
• Emergency Energy Fund Call Centre: 416-397-7368

• faxing/printing/photocopying/scanning
• public-access computers
• community bulletin board and job board display

• one-on-one needs assessment and plan
• information and referrals services
• orientation to life in Canada
• information on:
  • Language Instruction for Newcomers to Canada (LINC)
  • health care system and health benefits (Trillium Drug program, Healthy Smiles)
  • education system
  • housing services (Ontario Electricity Support Act)
  • financial services and the banking system
  • transportation system in Canada
  • family services programs (Youth and EarlyON)
  • employment related services
• citizenship preparation classes for the Citizenship Test
• orientation to Ontario workshop series
• assistance with immigration related forms
• volunteer opportunities

• Language Instruction for Newcomers to Canada (LINC) program
• Care for Newcomer Children (CNC)

• counselling and crisis intervention, needs assessment and referral
• transitional support
• support groups for victims and survivors

Community centre

• meeting, public hall and program space for community groups
• children/youth mentoring program
• summer day camp for children
• self help groups
• volunteer development
• special events

Exchange Loft

• access to computers and internet
• Monday-Sunday 9:30 am-8:30 pm
  
• printing or photocopying -- fee

Services provided by other agencies -- Queen-Saulter Library, South Riverdale Child-Parent Centre

EarlyON

• Family and Baby Drop-In facilitated by RECE
• community Resources and Referrals
• workshops

School Aged Programs

• After School Program - homework help and recreational activities
• summer and March break day camp

Newcomer Support Services -- comprehensive settlement and orientation services to help you start your new life in Canada, get free information:

• Canadian citizenship
• free income tax clinic
• Ontario health insurance plan (OHIP)
• education system guidance (colleges & universities)
• credential assessment
• GST/HST & Canada child tax benefits (CCTB)
• Ontario disability support program (ODSP)
• employment, housing, OntarioWorks (OW)
• legal services information, social insurance number (SIN), permanent residence card (PRC)
• shelters, clothing and food banks
• workshops, orientation sessions, and community connection groups
• employment and settlement workshops
• conversation circles
• networking
• socializing
• career fairs

Services for Older Adults: programs for persons 50 years and older including:

• lunch outings and day trips
• social and recreational activities
• fitness programs
• tech support
• workshops

Other

• income tax clinic
• computer lab
• community information
• volunteer opportunities
• room rentals

Community support

• community information and referral
• assistance in filling out government and housing forms, call for information
• income tax clinic
• phone and mail registry service
• computer, Internet and email access
• online resource directory
• case management
• advocacy
• peer-supported community events/festivals and hobby groups

Housing Trusteeship Services
Money management services to help clients stay housed by assisting in paying rent to avoid evictions

• financial literacy skills (budgeting, bill assistance, allowances)
• landlord and tenant mediation
• follow-up support and community links

Toronto Rent Bank
Grants to low-income households who are in rental arrears or need to move into more suitable housing - Neighbourhood Information Post program coordinating agency

Energy Assistance Program
Financial assistance to low income individuals and families who are in arrears for their utility bills, and have exhausted all other sources of financial support

Assistance with energy programs; funds eligible clients to reconnect, prevent disconnection or to assist in the payment of energy arrears for hydro, gas or oil service

Member agency of Toronto Drop-in Network (TDIN)

Services to help and support immigrants begin their new lives in Canada

Settlement Information and Referral

• information on topics such as essential government documents and benefits, immigration and citizenship, employment and job search, access to trades and professions, foreign credential assessment, education and training, language classes, health and housing, community, recreation and consumer resources, human rights, legal and social services, child, youth and family resources, food, shelter, and clothing
• settlement information sessions in various locations
• monthly webinars
• guest speaker series
• Newcomer Network
• access to computers, fax, photocopiers, and phone; computer area
• settlement resource library
• English conversation circle

Library Settlement Partnerships - outreach program at Toronto Reference Library

• settlement information and referral
• Community Connections Mentorship Program (formerly HOST Program) - group activities for newly arrived immigrants and refugees of all ages to help orient them to their new community and establish social and professional networks, trained and experienced volunteer mentors assist, with focus on citizenship and civic engagement or skills and career development

Newcomer Youth Services -- youth-focused settlement information and referral

• Newcomer Youth Leadership Development -- youth learn about their community, gain volunteer hours and build leadership, language, communication and social skills
• workshops and activities for parents and youth

Settlement and Orientation Services

• assistance with housing, health care
• Social Insurance Numbers
• community and government resources
• child care, basic needs

Language Instruction and Assessment

• English classes with computer aided instruction
• childminding and transportation allowance for eligible candidates

Accreditation and Qualifications Information

• accreditation information
• assistance and information for internationally trained professionals
• accreditation portfolio assistance and action plans

Employment Related Services

• job search workshops
• Pathway to Newcomer Success
• Hiring Immigrant Professional Talent
• mentoring, networking
• resume assistance
• return to work action plans
• job search resources
• free internet and access to computers

Language Supports

• translation and interpretation services

Resource Area

• access to computers with Internet, Wi-Fi
• photocopiers, scanners
• telephones
• webcams/headphones

Tax Preparation Assistance

• income tax clinic during tax season

Other Services

• other services determined based on needs (such as legal services, mental health services, culturally-appropriate family counselling)

Holiday meal - December 25, 11 am-1 pm

Drop-in centre includes meals (breakfast, lunch, snacks) and assistance locating emergency accommodation

• individual support including housing support, form filling assistance, crisis intervention
• access to phones, computers, washrooms
  
• access to visiting doctors clinic, foot care nurse, dental clinic, psychiatric clinic and vaccine clinic

Harm Reduction Supplies and Service
Includes clean needles, crack pipes, condoms, counselling

Mental Health and Justice
Diversion, pre-diversion, court support and release planning

Member agency of Toronto Drop-in Network (TDIN)

All Saints Drop In

• access to bathrooms, emergency clothing, wifi, computers and phone
• meals
• coffee and snacks
• counselling and advocacy
• referrals and resources
• legal resources, Wednesday afternoons
• harm reduction supplies, needle exchange
• worship and pastoral counselling
• call for times and details of specific programs or services

Member agency of Toronto Drop-in Network (TDIN)

• recreational activities
• computer lab
• audio/visual studio
• full kitchen
• job board
• room rentals

• one-on-one supportive counselling on site or by phone

• conversation circle
• conversation group for beginner French
• homework club tutoring grades 9-12
• reading and writing clubs
• high school student English writing workshops

• job search workshops
• resume and cover letter writing
• university and college preparation

• Healthy Living and Physical Fitness including emergency first aid and CPR training
• March break and summer camps

• iCAN Committee represents youth voices within IYC to plan events, volunteer opportunities

Adult reference and research library with materials in over 80 languages

• access to computers, Internet, printers
• information and programs for newcomers
• job search programs and materials
• language learning materials
• arts, picture and video collections

Services for People with Disabilities: equipment, collections

Digital Innovation Hub: 3D printing, sound and video production, green screen technology

• self-publishing press

IntelliSearch: 416-393-7241; customized bibliographic search service providing quick access to databases, fee

Book a Librarian: service for personal assistance with information needs

Marilyn and Charles Baillie Special Collections Centre: includes the Arthur Conan Doyle Collection and the Baldwin Collection of Canadiana

Bram and Bluma Appel Salon: event rentals space