Oshawa, ON, L1H 4G4
- intake and needs assessment
- information and referral
- coaching
- community connections
- support services
- information workshops on different topics
- interpretation and translation
- housing research support
- social services
- health services
- transportation services
- education support
- employment services
- family sponsorships
- Canadian culture
- assistance to complete forms
Oshawa, ON, L1H 1H2
Services and educational programs to promote self-reliance and cultural awareness within the Deaf and Hard of Hearing community
- Learn American Sign Language (ASL)
- Community ASL classes, 1 on 1 support and tailored programming
- Family ASL instruction for families with a Deaf signing family memeber
- community support and information and referral services
- 1 on 1 support, facilitating communication and navigating available community services, programs and supports
- employment support services
- newcomer settlement services
- recreational programming for Deaf and Hard of Hearing children and their families
- presentations, consultation and community engagement with service clubs, schools, businesses and other organizations
Durham Deaf Club (DDC) and the Oshawa Deaf Senior Citizens (ODSC)
- clubs host social events for members of the Deaf community, and welcome hearing members wanting to become involved in the community
Get SET - Deaf Training Program, see separate listing
Ajax, ON, L1S 1R6
Welcome Centre for refugees, immigrants and newcomers to Durham Region
Settlement and Orientation Services
- assistance with housing, health care
- help with government applications including Social Insurance Numbers
- information on community and government resources, child care, basic needs
Short Term Counselling
- mental health settlement service
Language Instruction and Assessment
- English classes with computer aided instruction
- childminding and transportation allowance for eligible candidates
Accreditation and Qualifications Information
- accreditation information, assistance and information for internationally trained professionals
- accreditation portfolio assistance and action plans
Employment Related Services
- Job Search Workshops, resume assistance
- return to work action plans, job search resources
- free internet and fax services
Language Supports
- translation and interpretation services
Resource Area
- access to computers with Internet, Wi-Fi
- fax machine, photocopiers, scanners, telephones and webcams/headphones
Tax Preparation Assistance
- income tax clinic during tax season
Self Filing Tax Program
- free coaching and support
- connection to a volunteer for one-on-one support
- volunteers answer questions and review return before filing
- Free Turbo Tax software - special version that will not ask users to sign up for
upgrades - how-to-videos and guides
Other Services
- Other services determined based on needs (such as legal services, mental health services, culturally-appropriate family counselling, youth services, Newcomer Women's Entrepeneurship Program (NWEP), digital literacy, volunteer program)
Ajax, ON, L1S 1R6
Guidance and information about settlement and orientation to immigrants and refugees
Information and referrals regarding:
- immigration, employment, social assistance, transportation, and legal services
- childcare and health care
- language classes
- housing - Landlord-tenant issues, support services
- education - finding and enrolling in schools, digital literacy and other training programs, and credential assessment
- supportive counselling, problem solving
Assistance and guidance on:
- filling out government forms
- commissioner of oaths for original documents
- affidavits, travel consents, and letters of invitation assistance
- applying for various types of ID such as OHIP, Driver's Licence
- setting appointments, such as for doctors, court, government agencies
- understanding documents and referrals to translation services
Ajax, ON, L1S 1R6
Guidance and information about settlement and orientation to immigrants and refugees information and referrals regarding, but not limited to:
- immigration, employment, social assistance, transportation, and legal services
- childcare and health care
- language classes
- housing - Landlord-tenant issues, support services
- education - finding and enrolling in schools, digital literacy and other training programs, and credential assessment
- supportive counselling, problem solving
- financial supports, benefits, and applications
- mental health settlement supports
- employment supports
- legal supports
- living needs/essentials and referrals, examples: food/furniture banks, clothing/household item donations
Assistance and guidance, such as, but not limited to:
- filling out government forms
- commissioner of oaths for original documents
- affidavits, travel consents, and letters of invitation assistance
- applying for various types of ID such as OHIP, Driver's Licence
- setting appointments, such as for doctors, court, government agencies
- understanding documents and referrals to translation services
Ajax, ON, L1S 1R6
Information and group programs to introduce newcomers and their children to schools in Ontario
Pickering, ON, L1W 3R2
Settlement and Orientation Services
- assistance with housing, health care
- Social Insurance Numbers
- community and government resources
- child care, basic needs
Language Instruction and Assessment
- English classes with computer aided instruction
- childminding and transportation allowance for eligible candidates
Accreditation and Qualifications Information
- accreditation information
- assistance and information for internationally trained professionals
- accreditation portfolio assistance and action plans
Employment Related Services
- job search workshops
- Pathway to Newcomer Success
- Hiring Immigrant Professional Talent
- mentoring, networking
- resume assistance
- return to work action plans
- job search resources
- free internet and access to computers
Language Supports
- translation and interpretation services
Resource Area
- access to computers with Internet, Wi-Fi
- photocopiers, scanners
- telephones
- webcams/headphones
Tax Preparation Assistance
- income tax clinic during tax season
Other Services
- other services determined based on needs (such as legal services, mental health services, culturally-appropriate family counselling)
Pickering, ON, L1W 3R2
Job Search Workshops (JSW)
- four day job search techniques workshops, covering labour market information, access to trades and professions, resume preparation, networking
- extensive individual assistance
TRIEC Mentoring Partnership
- matches recent skilled immigrants with mentors in their field
Hiring Immigrant Professional Talent (HIP-T)
- online networking opportunity with employers in different sectors
Newcomer Job Connect (NJC)
- learn how to navigate the job search process in Canada
Resource Centre
- equipped with computers, printer, and photocopier
Toronto, ON, M1B 4Y7
Community Connections Mentorship Program - supervised group activities for newcomer children, youth and young adults to help orient them to their new community and establish social and professional networks
- assistance from peer and professional mentors, with focus on citizenship and civic engagement or skills and career development
Toronto, ON, M1B 4Y7
Settlement services for newcomers to assist them to integrate and to provide guidance with day to day needs including education, healthcare, housing, immigration and employment
- needs assessments and referrals
- post-arrival settlement information
- English language support, including document translation filling assistance
- assistance to establish social and professional networks to promote community engagement, including mentoring
- assistance in filling out government forms
- citizenship test preparation
- assistance with permanent residency renewal, citizenship application and sponsorship applications
- assistance to access a range of settlement services
- individual tax filing assistance (seasonal)
Toronto, ON, M1B 3C2
- case management
- information and referrals
- form filling, interpretation and translation assistance
Toronto, ON, M1X 1L9
- information and referrals, and settlement services
- supportive counselling
- employment and job search assistance
- legal information, assistance applying for benefits, and year round tax clinic
- youth tutoring and homework club, student mentoring programs
- senior community involvement programs
- interpretation service for Tamil community, including accompaniment to appointments
- health education, community outreach
- social and recreation events and activities
Toronto, ON, M1H 3E3
Newcomer orientation and welcoming supports to assist with settlement process, including workshops, mentorship and volunteer opportunities, mental health education and support, homework help and educational supports, and recreation and sports activities and outings
Orientation Communities
- information on mental health services, and social skills training for youth and their families
Welcoming Communities
- youth leadership and mentoring training
- homework help and educational supports to develop employment skills
- information and integration support
- workshops on topics such as communication and social skills, cross-cultural and diversity skills, and public transit navigation
Training available to service providers, youth in schools, and community agencies on various mental health and settlement topics
Toronto, ON, M1B 3C6
Settlement Information and Referral
- information on topics such as essential government documents and benefits, immigration and citizenship, employment and job search, access to trades and professions, foreign credential assessment, education and training, language classes, health and housing, community, recreation and consumer resources, human rights, legal and social services, child, youth and family resources, food, shelter, and clothing
- settlement information sessions in various locations
- monthly webinars
- guest speaker series
- Newcomer Network
- access to computers, fax, photocopiers, and phone; computer area
- settlement resource library
- English conversation circle
- Newcomer Youth Leadership Development -- youth learn about their community, gain volunteer hours, build leadership, language, communication and social skills
- workshops and activities for parents and youth
Toronto, ON, M1B 3C6
Assists highly skilled internationally trained immigrants (ITIs) gain equivalent work experience in Ontario
- regulated occupation (for example, nursing, engineering, etc.)
- non-regulated occupation currently in demand, such as information technology, financial services
Bridge to Cloud - Computing and Big Data
- program is for internationally trained professionals and focuses on cloud computing and big data industry trend
Toronto, ON, M1G 3T5
- individual, family and youth counselling
- information and referral, housing search assistance
- assistance with government forms, translation and intrepretation
- refugee settlement information and assistance
- youth outreach, volunteer opportunities
- employment consulting, assistance with resumes and interview skills, employment mentoring, employment workshops
Toronto, ON, M1H 3C3
Information and Orientation Services - settlement services for newcomers who have been in Canada for less than 4 years, including landed immigrants, Convention refugees and foreign-born Canadian citizens
- orientation, information sessions, supportive counselling
- information and referral including housing, access to community resources
- employment assessment and preparation, job fairs, computer with free Internet access
- advocacy, interpretation
- English conversation classes
- participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto -- see separate entry; care for newcomer children -- childminding for parents attending sessions
Newcomer Youth Girls Program
- empowers and supports immigrant and refugee girls focusing on healthy relationships, gender-based violence (GBV) prevention, and sexual health
- individual and group counselling with gender-based analysis positive (GBA+) approach
- educational and recreational activities
HIPPY (Home Instruction for Parents of Preschool Youngsters)
- home visitation program supporting vulnerable, isolated, and low-income mothers of children aged 3-5 years
- empowers mothers to take active role in preparing their children for school
- builds confidence, skills, and community connections.
Newcomer Settlement Program
- volunteer recruitment and training
- outreach, advocacy
- cultural activities
Services for Victims of Domestic Violence
- crisis intervention and safety planning
- individual and family counselling for women and children
- support groups and educational workshops
- referrals to community services such as Legal Aid, subsidized housing and Ontario Works/Ontario Disability Support Program (ODSP)
- advocacy, education and information
Men Make a Difference - culturally appropriate group sessions to learn techniques for developing healthy relationships, resolve conflict, and cope with anger
Seniors Services
- recreational activities
- support groups for isolated Afghan senior women
- assistance accessing community resources
Toronto, ON, M1H 3C3
- all services provided by phone, online, or in-person
- LINC classes offered hybrid and in-person
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Provides settlement services to newcomers
Participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto -- see separate entry; transportation and child minding available
Family Literacy Program -- language and age-appropriate family reading resources through a lending library
- activities to encourage and reinforce family language learning
Enhanced Language Training (ELT) for Internationally Trained Medical Professionals
- 18 week sector-specific language training and career orientation for health care professionals
- mentoring, networking, resume and interview preparation for those with international experience within the health care sector
Job Connect Program - online portal that offers employers a platform to directly connect with and hire newcomer job seekers to Canada.
Self Employment for Newcomers Program
- supports newcomers to explore self-employment options, develop personalized road map to self-employment, and get connected to specialized supports for small business
- monthly workshops and one-on-one support to clients who are looking for self-employment opportunities or starting their own business in Canada
Language & Skills Training Program for Transportation and Supply Chain, see separate listing
Toronto, ON, M1H 3C3
Supports newcomers in building skills and experience needed to become job-ready in the transportation and supply chain sectors
- hybrid (online/in-person) language and job-specific training
- hands-on, experiential learning
- employer site visits
- job readiness and resume-building support
Toronto, ON, M1J 3M5
Self-help centre open for drop in clients offering services to assist individuals to settle into new lives in Canada
Family in Settlement Together - https://ccsfamily.ca/
- holistic settlement support to families as a unit including families with children with special needs
- specialized needs assessment; one-on-one support; group activities
- parenting skills building workshops
- weekly English Conversation Circle
- caregiver self-care sessions
- creative classes for children and youth
- volunteer opportunities
- partnership with East Scarborough Boys and Girls Club
Settlement Services
- needs assessment, information and referral, supportive counselling
- information on employment, citizenship and immigration, education and housing, financial literacy
- support to file forms
- group sessions including English and French conversation groups, citizenship preparation sessions, computer training
- walk-in services, free access to computers and Internet
Community Service Program for socially isolated women at high risk of domestic violence and mental health challenges
- activities to build social networks and break isolation
- short term skills training for employment such as customer service, sewing, food handling and how to become a self-employed artist
- workshops series such as chronic pain management, how to manage diabetes, nutrition (healthy eating) programs
Services at Other Locations
Itinerant Settlement Counselling Services - delivered in collaboration with partner agencies such as ACCES Employment, Dr. Roz's Healing Place, East Scarborough Storefront, Springboard Employment, and YWCA to better support newcomer clients at those locations
Library Settlement Program offered on an itinerant basis at Cedarbrae Library, Woodside Library, Albert Campbell Library, Goldhawk Park Library, and Burrows Hall Library. Additionally, services are available Monday to Saturday at Agincourt Library
Toronto, ON, M1J 2H7
All offices are open; services are offered in person by appointment and remotely over the phone and by Zoom
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Settlement Services
- assessments and referrals
- supportive counselling for youth, families and women
- wellbeing and crisis counselling
- employment services
- sessions on topics such as housing, education, health care, social assistance, legal assistance, citizenship, professional licensing and job search
- commissioner of oaths
Participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto -- see separate entry
- classes from Literacy to Level CLB 6
- full-time and part-time classes available
- blended hybrid service delivery
- childminding for toddler and preschool child while parents attend full-time classes
Youth Programs
- after school programs for newcomer youth including Homework Club, arts and crafts and Youth Engagement Group
Seniors Service
- increases social participation and inclusion of seniors in their communities
- activities led by seniors' leadership groups brought together from the local community
- activities include physical and mental wellness sessions such as yoga, Zumba, arts and gardening basic computer skills workshops and information sessions on topics including government benefits and filing taxes
Community Volunteer Income Tax Program (CVITP)
- free seasonal income tax clinic for newcomers with low incomes
Toronto, ON, M1J 2H7
Employment resources and coaching to find sustainable employment in Ontario
- assessment of skills, interests, and abilities
- job search strategies and support, including resume development and interview preparation
- information about careers and occupations, local labour market, employment opportunities
- help in maintaining employment
- information and referral to other employment and community services
All services at this site can be tailored to meet the needs of immigrants/newcomers
Toronto, ON, M1H 1B2
Multiservice centre for newcomers
- settlement and pre-employment support
- Family in Settlement Programs
- financial literacy
- free computer access for settlement needs
- English conversation circle
- skill building sessions and activities
- seniors programs - Golden Agers Club, see separate entry
- LINC - Literacy Class
Newcomer Settlement and Language Training (NSLT) Program
- provides career action plans and guidance on the preparation of cover letters and resumés
- clients are provided with employment support for job search and retention based on employment needs
Indigenous Community Connection
- connects newcomers with Indigenous communities through workshops on culture, history, art, and traditions
- Building Relationships Through Indigenous Knowledge and Understanding - insights into First Nations' traditional structures, impacts of colonization, current realities, and pathways to allyship
Diversity and Inclusion (D&I) Program
through interactive workshops and community conversations, participants gain tools to challenge bias, build empathy, and connect across differences
Youth Wellness Program
- virtual and in-person workshops and events aimed at fostering inclusivity, community engagement, and skill development through volunteering opportunities
- education and academic support, workplace preparation, career guidance, and mentorship to promote well-being of newcomer youth
Toronto, ON, M1H 2X1
Housing help, including information and referral, advice on tenant rights and responsibilities, eviction prevention, assistance with housing search and subsidized housing application process
Landlord Recruitment Program
Matches tenants with landlords, includes free rental listings, and information on landlord and tenant rights
Toronto Rent Bank
Access centre for grants to pay off overdue rent to eligible applicants with rental arrears who are at risk of eviction; also gives grants to eligible applicants for first and last month's rent. For questions of eligibility, contact organization directly.
Utilities Program
Access centre for utilities assistance
- help with applications for Ontario Electricity Support Program providing reduced rates for electricity to lower-income customers
- help with applications for LEAP (Low Income Energy Assistance Program) providing financial assistance to low income individuals and families who are in arrears for their electricity or gas bills
- access to Toronto Emergency Energy Fund (EEF) providing one-time grant to help pay electricity and gas bills
Information Sessions
Group information sessions on topics including
- subsidized and market rate rental housing in Toronto
- tenant and landlord rights and responsibilities
- settlement/orientation information for newcomers to Canada
- financial information - banking, taxes, government benefits
- assistance programs that can be accessed at THHC - Toronto Rent Bank, Low-income Energy Assistance Programs (LEAP), Emergency Energy Fund (EEF) and Ontario Electricity Support Program (OESP)
Settlement Program
- orientation and information sessions
- information and referral to education, employment and health services
- help with form filling
- citizenship test preparation classes
Housing and Support Services, York Region, see separate listing
Toronto, ON, M1H 2X1
Housing support and settlement services, including information and referrals to other services
- assists low income youth, families, newcomers and seniors in determining housing needs and with applications to York Region Subsidized Housing and Special Priority
- assistance with applications for Ontario Electricity Support Program (OESP)
- information sessions on subsidized housing and utility assistance, as well as Ontario Works and Ontario Disability Support Program
- mediation for landlords and tenants, including connections to community resources and long- term support
- landlord registry, including recruitment of landlords, free rental listings, and landlord and tenant matching
- information on landlord and tenant rights and responsibilities
For service in Cantonese or Mandarin, call 437-855-1469
For Markham office, call 416-317-3655
For Low-income Energy Assistance Program (LEAP) intake, contact United Way Simcoe Muskoka, 1-855-487-5327
