Recommended
Group wellness programs
Counsellor in the Classroom, kidshelpphone.ca/get-involved/are-you-an-educator-check-out-counsellor-in-the-classroom
Promotes discussion of mental health and wellness
- educator-led classroom activities for students in grades 4-12
- 45-minute phone or video call between class and KHP counsellor
Brighter Days: An Indigenous Wellness Program, kidshelpphone.ca/get-involved/brighter-days-an-indigenous-wellness-program
Culturally safe and engaging audio and video group sessions on mental health and wellness, including skills development, tools and resources
- pre-session video
- virtual conversation with KHP Indigenous Wellness Specialist
- package includes step-by-step booklet, resource materials and promotional gifts for youth participants
Peer-to-Peer Community, peertopeer.kidshelpphone.ca
Online peer-moderated community support forums for youth and young adults 12-26 years
Recommended
Telephone, text, and online counselling and support; for telephone counselling in English and French call 1-800-668-6868, also available in over 100 languages including Arabic, Dari, Mandarin, Pashto, Russian, and Ukrainian through interpreters
- telephone, text and online (live chat) counselling and emotional support, and information and referral on a wide range of topics; anonymous and confidential
- chat available through cell phone, laptop, tablet, and desktop computer
- Resources Around Me national searchable online database of community resource listings
Crisis Text Line open to all youth in crisis, available by texting 686868 (see separate listing)
Peer2Peer, (Peer-to-Peer Community), peertopeer.kidshelpphone.ca
Community support online forum for youth 12-26 years to share experiences, offer inspiration and ask questions; available in English and French; confidential
Recommended
Toronto, ON
Telephone Counselling, call 1-866-925-5454
- mental health and addiction information, professional counselling, and referral on a wide range of services on and off campus
Crisis Text Line, text GOOD2TALKON to 686868
- trained volunteer crisis responders provide listening and support; anonymous and confidential
Web Messaging, visit Good2Talk.ca/Ontario
- trained volunteer crisis responders provide confidential support through online chat
Kids Help Phone, Peer-to-Peer Community, see separate listing
Partnership of Kids Help Phone, ConnexOntario and Ontario 211 (see separate listings), and The Knowledge Institute on Child and Youth Mental Health and Addictions
Counselling/psychotherapy and support services to recent and historical/childhood survivors of sexual violence and their friends, families, support person, and varying community members
- 24/7 crisis and support line
- free and confidential service
- individual and group counselling - by phone and secure video (Zoom) and in-person
- accompaniment (police, legal, and medical, etc.)
- advocacy
- public education
- volunteer opportunities and crisis line training
Wait time for individual counselling is currently 6-9 months
Emergency shelter
- 15 bed shelter
- services include counselling, referrals and advocacy
- transitional support and children's advocate worker
- crisis line
Shelter support and crisis counselling services, including confidential 24-hour telephone or in-person crisis and supportive assistance
- secure emergency shelter, capacity 33 crisis beds with additional cribs
- full accessible shelter with elevator
- consideration for family pets in shelter and accommodation for large breed dogs
- emergency transportation to shelter
- food, clothing and basic personal necessities
- supportive counselling and safety planning
- crisis counselling and transitional support
- comprehensive children's program
- help finding community resources and supports
- legal and court support referrals and rights information
- assistance with special priority for rent geared to income housing
- language interpretation arranged with notice
Community Support
Support to women and their children, who are currently involved in an abusive relationship, are planning on leaving, or have left abusive environment and require support
- help to establish short and long-term goal planning based on individual needs
Support and follow-up provided by telephone, email, home visits or meeting at alternative safe location
- short-term supportive counselling
- goal planning
- safety planning
- advocacy, resources and referrals
- housing support groups for women
- concurrent groups for moms and children
- groups for women 55+
Oshawa, ON, L1J 0C6
Mental health assistance to adolescents and their families in the Durham Region
Counselling
- individual, family and group therapy
Quick Access Clinic
- single session counselling for adolescents 12-18 years and/or their parents/caregivers; family accompaniment welcome
Crisis Services
- community-based telephone crisis support services
Day Treatment
- treatment of adolescents includes Cognitive Behavioural Therapy and Dialectical Behaviour Therapy
- works with clients to develop treatment goals and needs based on admission assessment
- focus on ways to increase success in academic setting
- includes counselling services
Live-In Treatment
- 24/7 live-in program includes day treatment and counselling services
- Frontenac LIT (Oshawa)
- gender inclusive
Whitby, ON, L1N 0B8
Whitby, ON, L1N 6A3
Whitby, ON, L1N 4K8
Crisis services to support individual in crisis, and/or their caregivers/supports
- 24/7 telephone crisis line
- community visit by mobile crisis team may be arranged
- follow-up support, including linkage and referral to other community supports
- intake available for short term crisis and residential crisis beds
Mobile Crisis
In-person community visits by mobile crisis team to support individual in their preferred environment
- scheduled on first come, first served basis, Mon-Fri 7 am-7 pm
- client should call in the morning to request a visit that day
- not an emergency response program
Crisis Beds
Short-term crisis beds for individuals experiencing a crisis and in need of individualized support in a safe, supportive setting away from their present situation
Mental Health Safe Beds
Short-term residential crisis beds for individuals living with mental health concerns and in contact with the justice system
- where appropriate, safe alternative to incarceration or hospitalization
In the case of an emergency call 911 or visit the nearest emergency room
Whitby, ON, L1N 4H7
24-Hour Telephone Helpline Service
- volunteers trained in active listening, crisis intervention and suicide prevention techniques
- emotional support, encourage caller initiative and provide referrals to community resources as necessary
- confidential service
- resource and referral information on suicide and related topics
Suicide Survivor Support
- for those who have lost a loved one to suicide
In the case of an emergency call 911 or visit the nearest emergency room
Ajax, ON
Emergency shelter. Free and confidential services to women who are or have experienced abuse
- 24-hour crisis line
- access to resources and support services
- promote public awareness
Bowmanville, ON
Secure shelter includes individual and group counselling and supports
- parenting support for residents with children and youth
- housing and moving assistance
- pet-friendly shelter
24/7 Support Line
- crisis counselling, supportive listening, abuse education, and assistance in identifying community resources dealing with relationship abuse and domestic violence
Community Counselling and Support Program
- individual and group counselling and supports for women living in the community, including development of safety plan and support to identify options and resources
Second Chance Gently-Used & New Clothing Store
- clothing for all ages and genders
- economical prices
- accepts clothing donations
ON, M1M 3W4
- referrals to community resources and programs
- client advocacy
- crisis intervention
- help with long-term care options
Education and information sessions include:
- wellness sessions
- counselling and tours
Toronto, ON, M1V 0G2
Adult Day Program -- Monday-Friday 9:30 am-3:30 pm, weekday extended hours, Saturday 10 am-3 pm, available in Scarborough and Richmond Hill
- for persons 50 years and older with special needs, such as physical frailty or mild memory impairment, in need of supervised, structured setting
- social and recreation activities, lunch, snack
- personal care and health related services -- exercise, foot care, physiotherapy, occupational therapy, massage therapy
- transportation available
Chinese Bereavement Services -- culturally specific bereavement services, including individual support and self help group
- public education, seminars, workshops, information and referral and supportive counselling
Chronic Disease Self Management Program -- 6 week workshop for adults with chronic medical conditions such as heart disease, arthritis, diabetes, asthma, bronchitis
- individual counselling with nurse, dietitian and social worker
- health and education workshops, seminars
- caregiver education and support
- information and referral
- workshop licensed by Self-Management Resource Centre
Community Outreach -- outreach programs for those living in seniors apartments and suburban areas, retirement groups,seniors self help groups
- community, wellness and health education
- caregiver support, volunteer development
Community support services -- client intervention and assistance, telephone security checks, friendly visiting, hospice visiting -- free
- congregate dining -- fee, subsidies available
- transportation for medical appointment, transportation -- fee
- referrals, follow up
Elder Abuse Prevention Program -- Chinese Elder Abuse Helpline 416-502-2321, elder abuse education, supportive counselling and support group
Geriatric Assessment & Intervention Network (GAIN) Community Team -- wrap around supported care and services with individualized comprehensive geriatric assessment
- intensive case management, personalized care plan
- service navigation
Home care services -- home help, homemaking, respite care, palliative care -- fee
Personal Care Program -- for seniors living in the community requiring higher level of care, care coordination, scheduled and unscheduled personal support workers' visit, security check
Transitional Care Respite Stay Program -- short stay transitional care for individuals recuperating from illness/hospitalization and respite (caregiver relief) -- fee
Integrated Dialysis Care Program -- Registered Nurses and Registered Practical Nurses visit home peritoneal dialysis patients at their home
- health maintenance, nutritional counselling
Supportive housing services -- for seniors requiring higher level of care, 24 hour on site services at Alexandra Park Apartments and Tam O'Shanter Towers, emergency response service
Senior Active Living Center -- social, recreational and educational programs for persons 55 years and older
Richmond Hill, ON, L4B 3K2
Adult Day Program -- Monday-Friday 9:30 am-3 pm, weekday and weekend extended hours
- for persons 50 years and older with special needs such as physical frailty or mild memory impairment, in need of supervised, structured setting
- social and recreation activities, lunch, snack
- personal care and health related services -- exercise, foot care, physiotherapy, massage therapy
- transportation available
- fee
Overnight Stay Program -- respite care (caregiver relief) program for persons with cognitive impairment or dementia and seniors in need of services, stays up to three months, meals, snacks, showering services *
- laundry -- fee
- personal care and health related services provided by personal support workers including medication reminders, personal hygiene, feeding
Chinese Bereavement Services -- culturally specific bereavement services, individual support and self help group
- public education, seminars, workshops
- information and referral
Community Outreach -- outreach programs for those living in seniors apartments and suburban areas, retirement groups, seniors self help groups
- community, wellness and health education
- caregiver support, volunteer development
Community support services -- escort to medical appointments, telephone security checks, friendly visiting, hospice visiting, grocery shopping, client intervention and assistance -- free
- transportation -- fee
- referrals, follow up
Elder Abuse Prevention Program -- Chinese Elder Abuse Helpline 416-502-2321, elder abuse education, supportive counselling
Home care services -- home help, homemaking, respite care, palliative care -- fee
Personal Care Program -- for seniors living in the community requiring higher level of care
- care coordination
- scheduled and unscheduled personal support workers' visit, security check
Senior Active Living Center -- social, recreational and educational programs for persons 55 years and older
Emergency shelters and crisis line, call 1-800-263-3247
Emergency shelter, crisis intervention, outreach, counselling and support services
Emergency Shelters
2 shelters, 24 hour crisis line and crisis intervention
Community supports - non-shelter resident services include
- counselling and group supports for women and children
- parenting programs
- legal support program
- transitional housing support
- public education and prevention programs
- volunteer opportunities
Toronto, ON, M3C 2J6
Telephone Counselling - 24 hour distress line
Emotional support for individuals experiencing grief, loneliness, illness, conflict or other crisis
- English distress line - 416-938-4673
- Korean distress line - 416-241-5456
- text line - 416-999-1392
Counselling Services
- individual counselling
- family counselling
- group counselling
- community outreach counselling and visitation for clients facing barriers to accessing services
- Life Conversation - youth counselling
- Window of Conversation - seniors counselling
Other program offerings include
- career counselling
- English Cafe - weekly meetings and education classes to increase English language skills
- youth mentorship program
- volunteer training
- information and referral to other services as needed
Visit website for information on current program offerings
Toronto, ON, M4M 2G8
Community and Outreach Support
Crisis support including safe beds, respite bed for caregivers, food, clothing and shoe bank
- short term crisis management support
- psychiatric assessment, medical monitoring and treatment
- short-term individual community-based support
- 24/7 warm line
Housing Services
24/7 high-support transitional housing and semi-supported permanent units, including congregate living and individual units in the community
- located around GTA
- units for women
Mental Health and Justice Program
Supports including diversion, pre-diversion and court support, and release planning for individuals with mental health issues who are involved with criminal justice system
See separate listings for Margaret's Toronto East Drop-In at 323 Dundas St E, and Yonge/Bloor 24-hour Respite Site at 21 Park Rd
Vaughan, ON, L6A 3Z8
Individual and group counselling, information and referrals, parenting support, mental health and wellness programs and workshops, supplementary financial assistance program
Pathways to Employment: in partnership with JVS Toronto
Woman Abuse Program:
- support line
- priority housing support
- individual and group counselling
- safety planning, advocacy and community outreach
- education, consultation, and referrals
1 Open Door: located in the Vaughan Jewish Community Campus
Aurora, ON
Community crisis response service for individuals experiencing a mental health crisis
24 hour support by call, text, and online chat
support navigating community services including counselling, food banks, and financial services
Short Term Crisis Bed Program
temporary housing solution with furnished accommodations and meals
support and stabilization during a mental health and/or addictions crisis
crisis beds are subject to availability and assessment
YSSN partners with police, paramedics, mental health and housing providers in the delivery of crisis services
Emergency shelter and 24 hour crisis line and crisis intervention, including support, counselling, advocacy, information and referral, legal information and court support, women's groups including transition support program, and Let's Talk children's groups; also second stage housing and outreach programs
- capacity 30
- multicultural focus
- public education
Secure locations in Jackson's Point and Richmond Hill, call for information
Toronto, ON, M5G 2J3
Crisis Response Program
Immediate crisis response, intervention and safety services, on site and by telephone
- counsellors can attend hospitals, homes, local police division or crime scene locations to provide in person support
Victim Quick Response Program
Case management for high risk victims of domestic violence, stalking and sexual assault, includes in-depth safety planning at client's residence or other location of her/his choice, short and long-term goals assessment, linking/referrals to community and government services, case coordination, advocacy and counselling, and assistance completing Victim Quick Response Program (VQRP+) applications
Enhanced Services
Short-term intensive assistance including case management and coordination, emotional support and advocacy, links to community services, prevention, system navigation for vulnerable clients
- Safety Planning Booklet available online in a variety of languages
- see separate listing Victim Services Toronto, Victim Crisis Assistance Ontario (including Victim Quick Response Program+)
Reclaim
Supports survivors of human trafficking by working with Canadian creditors to remove coercive debt from the victim's name, see separate listing Victim Services Toronto, Victim Crisis Assistance Ontario
Neighbourhood Victim Advocacy Program - Exit Route
Intensive case management, advocacy and crisis intervention in designated communities for victims of crime and sudden tragedies in designated communities
- safety planning, emergency accommodation/shelter, food, basic necessities
- systems navigation, referrals, linkages
- includes Toronto Police Service divisions 14, 23, 31, 43, 51
TEAR (Teens Ending Abusive Relationships), [email protected]
Prevention of in-person and online violence through education programs and workshops
- Youth Leadership Program recruitment and training to promote healthy relationships and raise awareness about abusive and harmful relationships
- #TEARtalk weekly Twitter chat run by TEAR Youth Leaders
Trauma Dog Program
Certified trauma and handler team provide comfort to young victims of crime and sudden tragedy
- priority to children and youth
- available to clients of Victim Services Toronto
Volunteer ProgramRecruits, trains and engages volunteers, opportunities include:
- Victim Crisis Response
- interpreting
- fundraising
- outreach
Volunteer and student placement application available online or email [email protected]
Toronto, ON, M5S 1B2
Leadership and support to hospital-based sexual assault and domestic violence treatment centres - collaborates in research, education and training activities
Information on health options and centre locations for victims/survivors of violence
- direct services for victims/survivors provided by member centres
- online training modules for service providers
- resource library
Service Navigation Line: 24-hour telephone line available to assist victims/survivors and service providers with service navigation
Find a Centre: online directory of sexual assault/domestic violence centres in Ontario; map available to download; click to find a Sexual Assault / Domestic Violence Treatment Centre
Provincial telephone and online (chat) crisis counselling, emotional support, information and referrals to emergency shelters, legal information and community services, as well as culturally appropriate resources for women who have experienced abuse
- liaison with diverse communities
- confidential and anonymous
Toronto only: initial assessment and intake for assaulted women's shelters, call 416-863-0511 or toll free 1-866-863-0511
