• compassionate one-on-one and group counselling
• emergency accommodation and transportation
• safety planning
• child and youth programming
• violence prevention programs and education
• second-stage housing
• transitional housing and support
• legal advice and support

• information on the family court process
• assistance in preparing for family court proceedings (documenting history of abuse, accessing Legal Aid)
• debriefing with clients following family court appearances
• referral to specialized services and supports in the community
• safety planning
• court accompaniment to proceedings when appropriate

• discuss crisis situation
• identify both current strengths and any challenges to overcome
• assist with short-term goal setting while developing new planning and coping skills
• support in regaining confidence and independence
• provide information and referrals as required

• Provides temporary housing and shelter to families experiencing homelessness
• Offers housing-focused shelter where staff works alongside families to secure housing

• Provides temporary housing and shelter to families experiencing homelessness
• Offers housing-focused shelter where staff works alongside families to secure housing

• 24-hour support line (call or text - 905-356-5800)
• Counselling and emotional support for women and children/youth who are being or who have been abused
• Safety planning
• Transitional and housing support
• Public education program
• Referrals

• information on the family court process
• assistance in preparing for family court proceedings (documenting history of abuse, accessing Legal Aid)
• debriefing with clients following family court appearances
• referral to specialized services and supports in the community
• safety planning
• court accompaniment to proceedings when appropriate

• Immigration procedures
• Transportation and accompaniment to appointments
• Forms
• Language translations
• Orient newcomers to Canadian life and help with finding local settlements
• Provide furnishings for apartments and help with shopping
• Make arrangements for transfers to other cities
• Provides friendship and encouragement
• Connect clients with other helping agencies such as health care providers, jobs, schools and day care centres.

• learning to budget and shop for groceries in a new culture
• spiritual guidance
• assistance filling out government forms
• providing some furniture and kitchen supplies

A 24-hour emergency shelter providing beds for youth between 16 and 21 years of age. It provides programming and support to youth in the following manner:

• 24-hour a day intake and admissions
• Meeting all basic needs by providing meals and snacks, clothing, laundry, hygiene products, etc.
• Advocacy and case coordination
• Recreational/therapeutic programming
• Access to mental health services and consulting psychiatry
• Access to a general practitioner and/or nurse practitioner
• Addiction/substance use supports (Alternatives for Youth)
• Withdrawal management assessment and monitoring (St. Joseph's Healthcare)
• After-care services through the Community Resource Centre

A centre for at-risk youth residing within the community who are between 16 and 21 years of age, providing access to a number of support services and programs to assist them in remaining housed, diverting them from homelessness and street involvement. A case coordinator assists the youth in navigating community and internal services based on their identified needs.

Services include:

• Help with getting back into school or finding employment
• Assistance obtaining or replacing ID
• Access to housing workers
• Help with applying for or maintaining social assistance
• Hot meal program, seven days a week (lunch and dinner)
• Connections to community supports
• Free laundry facilities and clothing/household donations
• Access to all on-site mental health, medical care, addiction/substance use services
• Recreational and life skills programming
• Early diversion and family mediation

A 40-bed emergency shelter for individuals and their children who are fleeing violence and abuse.

Programs and service:

• Safe, short-term accommodation in private family-style units
• Safety planning and emergency transportation to the shelter, if needed
• Referrals and advocacy for legal, medical, financial, employment, housing and community services
• Recreational and therapeutic programs for children
• Counselling
• Access to cultural interpreters

An emergency shelter, providing safety, support, and emergency accommodation to women who are dealing with homelessness, poverty, mental illness, and/or violence.

Programs and services:

• Emergency accommodation and safety planning
• Referrals and advocacy for medical, legal, and other community services
• Assistance in establishing permanent housing
• Recreational and educational daily activities for residents and women living in the community

• capacity 40
• water and toiletries available

• housing specialists
• case management and referrals
• health clinic
• ID referral by case managers
• capacity 78

• capacity 50
• length of stay depends on need

• capacity 20
• staffed 24 hours
• no maximum stay
• odd work hours can be accommodated if staff are informed

Short term emergency shelter, including meals, information and referral, settlement orientation, assistance with immigration procedures, housing search, life skills development, and in-house health clinic for residents

• capacity 60

Satellite Shelter: short term emergency shelter at 250 Queen St E

• capacity 34 single men
• services and meals at main location

Family Shelter: shelter for families at 165 Grange Ave

• capacity of approximately 225 persons, 78 rooms

Outreach Program: for refugees in shelters and follow-up service to clients who have moved into the community

Housing Stabilization Program :ensures clients find the health care or financial supports they need to maintain housing

Transitional Housing Program: 52 supportive housing units for clients needing longer term support up to 2 years

• single or shared accommodation
• coordinated, specialized supports to help residents integrate
• by referral from shelter

Youth Skills for Life: for refugees 16-24 years separated from their families, includes life skills, counselling and social activities to build support network and integrate into community