86 suites retirement residence (one bedroom) * provides short stay (vacation and respite) when space permits * 60-bed assisted living facility offering 24-hour care for assisted and progressive care residents

Basic services include:

• 24 hour care nursing staff
• personal care
• medication administration
• emergency response system
• meals
• housekeeping
• linens, bed changes
• laundry
• social, recreation programs

Facilities include hair dresser and on-site doctor

COVID-19: Fully operational. No drop-ins accepted at this time. Call ahead to book an appointment.

Health related and/or practical services to people living with or at risk of HIV, HepC or STBBIs who need assistance and wish to remain in a homelike environment. Case management, personal care and social supports are provided.

116 room retirement residence. 14 semi-private rooms with bathroom and 102 private rooms with bathroom (can change based on demand). 4 couples' rooms. Provides short stay (vacation, respite care, convalescent) when space permits. Crisis admissions depending on care needs.

Basic services include:

• 24 hour nursing staff
• personal care (at a cost)
• medication administration
• emergency response system
• meals
• housekeeping
• linens, bed changes
• laundry
• social, recreational programs
• secure floor for residents needing more security and care
• dedicated unit to those residents requiring additional care

Facilities and services include a salon and foot care.

Member of Ontario Residential Care Association (ORCA).

Services include:

Personal Care:

• Alzheimer's and dementia care
• Palliative care
• Hospital recovery
• Cancer care
• Parkinson's/ALS/MS
• Respite care
• Bathing/showering
• Dressing/grooming
• Continence management
• Mobility assistance
• Transfers/lifting
• Overnight/live in care
• Medication/meals reminder calls

In person or virtual companionship:

• Attending outings and ceremonies; family engagements
• Read and play games
• Going on walks
• Medical appointments and accompaniment
• Grocery shopping

Home Support:

• Meal planning/preparation
• Light housekeeping; laundry; ironing; bed linens; waste disposal
• Gardening and watering plants

Provide a wide range of individualized services within family settings for children with developmental disabilities.
DIRECT SERVICES: accessing community services, advocacy, case coordination, emotional support, guidance, identification of needs, planning, respite supports and direction in special services at home. Also provides Family Outcome planning, workshops, resource and information sharing.
INDIRECT SERVICES provides linkages to Assessment & Treatment services, counselling services, educational programs, parent groups, protection services, behavioural services and recreation programs.

80 independent living suites (studio, one and two bedrooms)

Basic services include:

• 24 hour nursing staff
• emergency response system
• meals
• daily assisted living and weekly independent living housekeeping services
• linens, bed changes
• social, physicial & recreation programs

Additonal services available for a fee including personal care, medication administration/delivery, and laundry in independent living

On-site facilities include spa, hairdresser, gym, pub, libraries, internet lounge, bistro's, gardens, etc

Member of the Ontario Retirement Communities Association (ORCA)

87 assisted living suites (studio, deluxe studio, one bedroom suites) * provides short stay ( temporary, vacation, convalescent, respite care) when space permits. Minimum 30 day stays.

Basic services included in the secured one level lifestyle community:

• 24 hour nursing staff
• personal care (additional costs may apply)
• medication administration
• meals and snacks
• linens, bed changes
• laundry
• social, recreation programs

Facilities include a fitness centre, salon, home theatre, hobby kitchen and library

Space available for organizations, groups and clubs. Call for information and availability.

Member of the Ontario Retirement Communities Association

Provides shift nursing and personal support worker care in the community. Specialized services include general nursing care, pediatric care and palliative care.

Provides home health care services to seniors.

Services include:

• Meal preparation and light housekeeping
• Dementia Care
• Palliative support companionship
• Accompaniment to appointments and shopping
• Overnight supervision
• Fall prevention and mobility assistance
• Caregiver relief and respite care
• Medication reminders
• Personal care

Offers the following services:

• Nursing care
• Brain and head injury care
• Personal care
• Foot care
• Home care
• Home help including meal preparation, homemaking, cleaning services, shopping services, companionship and escort to appointments
• Respite care, caregiver relief, and staff relief
• Palliative care, geriatric care, senior care, chronic care, neurological disease care, Alzheimer care, shared care
• Veterans Affairs Canada assessments
• Preventative health and wellness programs in the workplace and in the community including Healthy Heart, Hand Washing, First Aid, CPR, AED, Safe Walking, Babysitting Course, Safety at Home and Healthy Eating

A retirement residence. Provides short stay (temporary, respite) when space permits.

Basic services include:

• 24 hour nursing staff
• personal care
• medication administration
• emergency response system
• meals
• linens, bed changes
• laundry
• social, recreation programs

Outdoor sitting area and hairdressing/barber services available.

Offers a range of services including:

• Nursing
• Personal care
• Home support and companionship
• Veterans Affairs of Canada assessments
• Occupational health nursing
• Flu clinics
• N95 Mask fitting
• Infusion clinics for Crohn's disease, rheumatoid arthritis, rare diseases and chemo
• Specimen collection for substance testing

Through the Niagara office clients can take advantage of free assessments and insurance funding investigations.

Other services include:

• Meal preparation
• Homemaking
• Cleaning
• Personal care
• Appointment escort
• Ostomy
• Respite care
• General health check
• Palliative care
• Alzheimer care
• Brain injury care

Also offers health and wellness clinics such as:

• Blood pressure
• Glucose screening
• Osteoporosis
• Dermatology
• Heart health
• Cholesterol screening and asthma

Assists people and families from the time of diagnosis with a terminal illness, through to end-of-life care and bereavement. Programs and services are free of cost and support people in their homes, in the community and in the hospice residence.

Care at Home: Working with primary care providers as one team, medical, emotional and social supports help people live well, for as long as possible in their own home, while supporting caregivers.

Care at Hospice: A 10-bedroom home, providing care, compassion and dignity for people at end of life and their families.

Care in the Community:

Wellness Programs: Programs such as Day Hospice focus on helping people and caregivers live well.

Bereavement Support: Children, teenagers and adults explore their feelings of grief and loss in a safe and supportive space. Participation is not dependent on their loved one having been a Hospice Niagara client.

Education and Consultation: programs and resources to help family caregivers learn different strategies to cope and care for themselves, while they care for others.

An in-home care provider that offers a variety of services for adults in the community with physical and cognitive challenges. Provides clients with a Small Care Team customized and trained for the client's needs, a Care Planner and a Care Plan that changes with a client's needs.

In-home services include:

• Personal care
• Companionship
• Nursing
• Long term home health care
• In-home hospice
• Palliative care
• Foot care
• Respite care

Homemaker Assistance - Menu planning, budgeting, shopping, in-home meal preparation, light housekeeping, laundry

Personal Care - Personal hygiene, dressing, mobility, transfers/seating, toileting, changing beds, nutrition/food preparation, cueing, reminders, directing activities of daily living

Errands and Appointments - Errand running/shopping assistance, escort programs

118 suite retirement residence (studio, one bedroom, one plus den and two bedroom suites with kitchenettes and most with balconies) * provides short stay (respite care) when space permits

Basic Services include:

• 24 hour registered nursing staff
• emergency response system
• meals
• housekeeping with linen service
• calendar of events

Facilities include library, outdoor sitting area, bistro, theatre, pool, CLUBfit gym and lounge.

Group falls prevention classes for residents * Aims to improve strength and balance to prevent injury and falls * Classes run by a physiotherapist or other regulated health care provider

Member of Ontario Residential Care Association (ORCA)

Supportive Housing with attendant services to the tenants * a furnished respite apartment also available for physically disabled adults in the Niagara Region who require temporary attendant services with non-medical activities of daily living.

Personalized and compassionate care through quality health services, to enhance the well-being of people at vulnerable times in their lives with an acute or chronic condition as a result of a physical or mental illness (inclusive of palliative and respite care). Personal care, light housekeeping, meal prep, respite and companion care to residents throughout the Niagara/Burlington areas.

Nursing staff provides visiting in the community including in the home, school, or clinic setting. Offers a comprehensive list of nursing services including caring for people recovering from surgery, managing pain through medication, caring for those with a chronic disease as well as health care teaching. Please contact to learn more about the nursing services.

A Canadian-owned provider of personal support and homemaking services. Services may include:

• Caregiver & Respite Support Services
• Dementia Care Services
• Homemaking & Home Support Services
• In-Home Therapy Services
• Pediatric Services
• Personal Care Services
• Remote Health Monitoring Services

Access to health care support at home, at school or in the community.

Care coordinators work with people in the community or leaving hospital to determine what help is needed and arrange for care. Care is provided in community settings such as the home, school, residential facility or Home and Community Care Support Services community clinic. Referral to other community services when appropriate.

Services available to eligible patients may include:

• nursing
• nurse practitioner
• personal support
• physiotherapy and occupational therapy
• speech and language therapy
• social work
• nutrition and food counselling (dietitians)
• end-of-life care
• medical supplies and equipment (patient-specific supplies for Home and Community Care Support care, such as catheters, ostomy bags, or wound care supplies)
• access to long-term care homes
• access to supported living (adult day programs, supportive housing, retirement homes, and assisted living)
• health support in the school
• specialized services for people living with specific health conditions
• referral to other community supports

Information and Referral - Home and Community Care Support Services Hamilton Niagara Haldimand Brant offers information and referral services through My Health GPS. The public can access My Health GPS 365 days a year from 8:30 am-8:30 pm

• system navigation
• access to community resources
• assistance with referrals

As the only rehabilitation hospital in the Niagara Region, Hotel Dieu Shaver Health and Rehabilitation Centre provides specialized post-acute hospital care and exceptional clinical outcomes to thousands of Niagara residents through rehabilitation and complex care programs.
With 134 inpatient beds and innovative outpatient programs, HDS serves over 1,200 inpatients and 40,000 outpatients annually.

Inpatient Programs:
High Intensity Rehabilitation
Low Intensity Rehabilitation
Short Term Medically Complex
Palliative Care

Outpatient Programs:
Audiology and Hearing Aid Clinic
Neurology

• Central Nervous System (CNS)
• Parkinson's Rehab Program
• Speech Language Pathology
• Stroke Program

Orthopedics

• Amputee Program
• Hand & Upper Extremity Program
• Trauma Program

Specialty Programs

• Augmentative & Alternative Communication Clinic
• Cancer Rehab Program
• South Niagara Health & Wellness Centre

Provides services and care for people of all ages that have physical disabilities, serious health issues, or those who are frail and/or elderly. Provides assistance in the following areas:

• Medical transportation services
• Medical escorts
• Referrals to community services and Friendship Centre programs
• Preparing forms and applications
• Congregate dining services (includes meal and activity)
• Home visits/friendly visits
• Security checks (in person or over the phone)
• Caregiver Support services (respite and training)
• Advocacy with community agencies
• Access to cultural activities, traditional foods, ceremonies, Elders and Healers
• Assistance with housing issues
• Transitioning from the Ontario Disability Support Program (ODSP) to Old Age Pension
• Locating a family doctor
• Assist in obtaining medical equipment and supplies

68 suite retirement residence (studio apartments only) * provides permanent or respite stays

Basic services include:

• 24 hour care staff
• medication administration
• emergency response system
• meals
• housekeeping
• laundry
• social, recreation programs
• wifi, basic cable, phone

Additional services available for a fee include hairdressing and foot care services

Member of the Ontario Retirement Communities Association (ORCA)

Offers a variety of social, wellness and outreach services to older adults 60+ who reside in Ontario and have a valid Health Card. Programs are intended to help older adults remain safe and independent at home for as long as possible. The following non-medical programs are offered to support seniors and their families and caregivers. Programs include group sessions, in-home services and online programming.

Programs/services include:

• Outreach Services
• Adult Day Program
• Respite Companion Program
• South Niagara Health and Wellness Centre
• Healthy, Safe, Strong Exercise Program
• Assisted Living
• Niagara Gatekeepers
• Niagara Aphasia Program
• Information and referral

This service provides a quality in-home respite service to individuals with Alzheimer disease or progressive age-related dementia. Trained respite companions provide meaningful activities tailored the client's needs and interests, in the client's home.

The program aims to provide:

• Activities that bring enjoyment, purpose and meaning to the client's life
• Socialization and interaction to maintain function and reduce risk of depression and loneliness
• Companionship to increase client safety and provide reassurance
• Respite for caregivers

Respite Companions may provide the individual with:

• Help with meaningful activities such as walks, maintaining hobbies, socializing or other activities according to his/her ability, need and desire to participate
• Prompts for medication may be provided according to program policy
• Interaction that helps maintain functioning and enhances self-esteem which may decrease feelings of depression or loneliness
• Preparation and serving of snacks, beverages and light meals

Respite Companions are not able to:

• Provide personal care such as toileting, transferring, feeding or bathing
• Drive clients in their vehicle, perform banking or other financial transactions
• Clean the client's home, do laundry or shop unless it's a shared activity with the client